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Rated 4.6 out of 5 by 253 reviewers.
Rated 5.0 out of 5.0 by Always Great ! I always stay here when in town for business. Great place. October 5, 2013
Rated 5.0 out of 5.0 by Clean, new, very comfortable and friendly I stayed here twice on my most recent trip to Canada. It's very convenient to YVR with fresh, comfortable rooms and friendly staff. October 5, 2013
Rated 5.0 out of 5.0 by Excellent We recently stayed overnight at this location on our way out to a cruise. The hotel is conveniently located to the airport with a hotel shuttle available. In the morning we simply went back to the airport to get on the Sky-train to the port. The staff are very friendly and knowledgeable about the area. Breakfast was great and having coffee and tea available throughout the day and evening is a wonderful bonus. The rooms, breakfast area, public washrooms and lobby were spotless. We will definitely will be back September 29, 2013
Rated 5.0 out of 5.0 by Great Stay All around great stay. Polite and helpful staff. Nice comfortable beds and a great breakfast. September 25, 2013
Rated 5.0 out of 5.0 by Night before a cruise We stayed at this hotel the night before our cruise, and got in pretty late from the airport. The staff was great and helpful, with our catatonic state and uncertainty about the next day's events of getting to the ship. They reassured us there were various easy transportations to the ship, and got us reserved on a shuttle right then. We went up to the room which was the nicest bed of the whole 2 week vacation. I would dearly love to have this mattress and springs at our home! The room was very nice and clean. Next morning, the complimentary breakfast was excellent - bacon, eggs, cereals, pastries, bagels, the works. We were very pleased. I'd highly recommend this hotel to anyone! September 25, 2013
Rated 5.0 out of 5.0 by Good price, good exprience we are 4 and stay in the two king size bed, feeling very good September 24, 2013
Rated 3.0 out of 5.0 by Vancouver airport HIE No Priority club recognition on arrival or 'gift'. Noise level in room on 8th floor high, second stay on 7th floor was better. September 16, 2013
Rated 5.0 out of 5.0 by trans. Tranfer to airport was timely and helpful! Lobby personel very helpful. September 16, 2013
Rated 5.0 out of 5.0 by Fantastic Hotel My husband and I booked the cruise package for the week of 9/6/13. I cannot say enough good things about this hotel and the staff. Everyone was very accommodating and pleasant, The room was clean and comfortable plus the breakfast was great. The breakfast had many items to choose from including eggs, yogurt, bacon, sausage plut all the usual baked goods. Plus the breakfast room stayed open until 10 a.m. with no rush from the staff to hurry. We will definitely be back to stay again this fall when we visit Vancouver. 5 Stars!! We would also like to give a compliment to Jenna, the booking person, who was so helpful in making our shuttle arrangements. She is the best example of "customer service". Thanks again, Jenna. September 13, 2013
Rated 5.0 out of 5.0 very good breakfast choices no problem with an early check-in and staff very helpful in solving a problem with the internet connection. September 3, 2013
Rated 4.0 out of 5.0 by Comfortable and convienient, friendly staff. I generaly stay in full service Holiday Inn and Crowne Plaza brands because Iike to have a restaurant and lounge on site, However, I will say that this Holiday Inn Express property exceeded my expections. They offer a secure gated parking garage, very nicely appointed rooms and have an exceptional staff that was very friendly an helpful. They recomended a fantastic steak and seafood restaurant and even gave a coupon for a free deseart. a very plesant stay all round. September 2, 2013
Rated 4.0 out of 5.0 by Room next to ice machine I had booked using my IHG points and expecting a good room. But we were given a room beside ice machine (noising all the night) with an internal door to next room which we literally listening to what they were talking! But overall was OK. Breakfast was better than what I expected from Holiday inn. August 31, 2013
Rated 5.0 out of 5.0 by Quiet and clean Great service and even though close to the airport it was very quiet. August 26, 2013
Rated 4.0 out of 5.0 by Clean room and easy to get Vancouver Room was clean, air worked, underground parking was secure and ample, great for motorbikes. August 24, 2013
Rated 5.0 out of 5.0 by ipod found My daughter realized 7 days later that she must have left her ipod in her room. The staff found it and held it for her return. THANK YOU for being honest and helping us out. You are the BEST! August 22, 2013
Rated 5.0 out of 5.0 by Very Helpful Staff made for a great stay 2nd visit Chose this hotel for the second year running as it all worked well and the staff were very helpful. Not sure why £31 pounds appeared on my card although no money has been taken up to this point in time. August 21, 2013
Rated 5.0 out of 5.0 by Good Pricing, Convenient location We had a great experience at this hotel. The shuttle picked us and dropped us off at the airport. The location is no more than a 10 minute stroll to Station and Skytrain is every 4-6 minutes. It takes 20-25 minutes to Waterfront station. We took a package that included breakfast and travel cards. In hind sight, good decision. Breakfast offered a decent variety of choices. Staff generally friendly and co-operative. Rooms were nice and clean. I would recommend this location and will return the next time I am in Vancouver August 19, 2013
Rated 4.0 out of 5.0 Nice stay Good location. Excellent service. Could add a few items to breakfast menu. August 19, 2013
Rated 5.0 out of 5.0 by comfortable and clean, We were able to leave our vehicle and that was wonderful.. We feel that the staff most of the time are efficient and polite. August 18, 2013
Rated 5.0 out of 5.0 by Nice rooms close to airport We arrived for a one-night stay between disembarking from an Alaskan cruise in Anchorage, flying to Vancouver, and returning to Edmonton. This entailed a late arrival (after 8 pm) - our rooms were ready and our reservation through their on-line/call centre was correct. The call centre gave good information on the different rates available to enable me to choose the least expensive rate for our one-night stay (advance booking-no cancellationallowed). The night manager had various restaurant/take-out brochures available as there are no restaurants close and we were tired after the plane conections. Breakfast the next morning was crowded as there were many staying this hotel who choose it based on the continental breakfast included. We chose not to use the airport shuttle as there were four of us and a cab ride was $13.00 ($20 with tip) to the airport. All in all, a good experience. August 16, 2013
Rated 3.0 out of 5.0 by Staffs are friendly but... ...but I prefer to stay in the Holiday Inn on Broadway Vancouver which is just 30 minutes by Skytrain and bus. Everything is better there. August 13, 2013
Rated 3.0 out of 5.0 by Rooms were good. Service not so good I was told there was plenty if parking on the phone for my vehicle but found it to be a problem upon arrival. Staff seemed unconcerned with my problem. Check out was inpkeasant as a hotel staff annoyed me then told me to relax. I told him to leave me alone. He was not a desk clerk. August 8, 2013
Rated 4.0 out of 5.0 by less expensive choice Much less expensive to stay here than in Vancouver. Approx half mile to sky train and other transit. Room very clean, most staff very helpful though seemed overwhelmed at busy desk times. Would recommend this as a great alternative to paying the high price of lodging in downtown Vancouver. Airport shuttle staff were great, they deserve raise! August 8, 2013
Rated 3.0 out of 5.0 by Like the hotel location, but........ I stay at your hotels throughout the U.S. and Canada. Love the amenities and service. This stay was extremely disappointing. At check-in I was not treated as a priority club member. When we arrived in our room it was nice, except we had no shampoo, no shower cap, the remote didn't work because of the batteries. There are 3 rooms with balconies and the other 2 have a table with their chairs. A side table would have been nice. Their was no luggage rack which made living is a suitcase a task. The front desk said the room did not come with one. The topper was when my wife and I retired for the evening and she said she could smell the cologne of the person before on her pillow. It may have had a new pillow case the smell could have been embedded in the pillow. As a guest you wish to feel comfortable and that made us uneasy. A man showed up with new pillows and no pillow cases. Strange. August 6, 2013
Rated 5.0 out of 5.0 by Comfortable Hotel The hotel room was comfortable as were the beds and the breakfast was very good with enough varieties of foods. The auto pancake maker was a treat. The location was OK being reasonably close to Vancouver and very close to the airport. The only difficulty was that the wireless internet was slow especially in the evening. A hard wired system might be faster, it is at home. August 5, 2013
Rated 5.0 out of 5.0 by Helpful, terrific service Was meeting family in transit from an Alaska cruise. Staff were extremely patient and helpful in making our brief visit wonderful: taking care of logistics for early arriving guests, suggesting a great place for our reunion dinner and providing information about the transit system. In addition the room was very comfy after my long drive! Thanks for a great stay! July 31, 2013
Rated 5.0 out of 5.0 by Great comfortable stay and great service at a very reasonable price The front desk was very helpful and courteous. The room was spacious with 2 queen beds! This was our last night in Vancouver. The beds are a bit hard. I have a sensitive back so I was sore the next morning. Nothing that a little walk or warm shower didn't cure. Since there was no restaurant in the hotel, we found a seafood restaurant about a 10 min. walk from the hotel. Breakfast was good but too much carb for me. Bacon sausage scrambled eggs and cheese egg turnover (eggs maybe out of a box) with juices, coffee, automatic pancake maker which was cool. Coffee, tea and varaious danish and sweet buns. Unfortunately there was no pool or waterslide. We found after a long drive from Tofino we really really missed not having a water fun time. Great comfortable stay! Across the road is a Costco, so great for those of you heading over to Vancouver Is for some camping. Get your meat and supplies from Costco and save some money on groceries. Just make sure you get a styrofoam cooler from Safeway or Cdn Tire. July 29, 2013
Rated 5.0 out of 5.0 by very good Great space with transportation to airport. Good breakfast. July 28, 2013
Rated 3.0 out of 5.0 by mediocre hotel Our experience in staying at this hotel was average. Parking in a cramped indoor garage is somewhat of a problem. best part about the hotel is location and a decent breakfast. July 28, 2013
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