Rated 4.6 out of 5 by 254
Rated 3.0 out of 5.0 by samca mediocre hotel
Our experience in staying at this hotel was average.
Parking in a cramped indoor garage is somewhat of a problem.
best part about the hotel is location and a decent breakfast.
July 28, 2013
Rated 5.0 out of 5.0 by Sushi1976 GREAT service and GREAT breakfast!
We were able to check into the hotel earlier than their scheduled check in time of 4:00 p.m. Steven and Johanna at the front desk were fantastic. Taking the time to answer several time consuming questions and providing directions to the various location we wanted to visit. It was our sons birthday and Steven brought a small plush toy and balloons to our room. WOW!! It was our first stay with this hotel but not our last. The breakfast area was very clean and well stocked. Great job!!! Please pass these comments onto the GM of the Express, he/she have a great hotel and staff!!!
July 26, 2013
Rated 5.0 out of 5.0 by Pat58 Good experience!
Excellent experience at this property - capable management, courteous staff, quality breakfast and adequate recognition of platinum status.
July 23, 2013
Rated 2.0 out of 5.0 by Bangsang unkindness of front desk staff
Receptionists were unkind.
Room keys didn't work. I had to ask to fix the problem three times in two days. Receptionist did't say anything about the inconvenience and even unkind.
July 19, 2013
Rated 3.0 out of 5.0 by Bertman Great room layout
Loved the room layout. It was a nice departure from the standard. This room had a bed with a large TV on a chest of drawers in the corner, but also had a couch with a second TV wall mounted near it. Don't know if this is their standard room or I got upgraded, but it was cool.
The staff was friendly and helpful.
Cons: I stay at a lot of Holiday Inn Express locations all over the country. (USA) While the items at the breakfast were the consistent with other locations I have stayed, the quality was a step lower than i have experienced other places. The eggs were cold and dry, (as those weird eggs-in-a- can tend to be,) and the two days I stayed the breakfast items were exactly the same. Sausage and scrambled eggs. No bacon, and no omelets. Typically these are alternated from day to day. They did have the cinnamon rolls, and they were as good as ever.
I loved the flat screen TVs in the room, but they still were serving up standard definition programming,. This is a pet peeve of mine; a flat screen TV actually makes standard definition programing look worse, not better. HD brings out any imperfections in the picture and exaggerates them, additionally, aspect ratios are not right, stretching the picture to make things look out of proportion. If you are gong to advertise a "flat screen, High Definition" TV, then please have at lease some of the channels in High Definition.
Now don't misunderstand, I liked this hotel and I will likely stay there next time I am in town. Just a couple areas of attention and it will be at the top of the list.
July 17, 2013
Rated 5.0 out of 5.0 by JayniRN Great Place to stay, great staff
We stayed 1 night on our way home. The staff was exceptional. We had fresh fish that needed to to be in a freezer over night and they did not have one but their sister hotel did. They had someone pick it up, put in their freezer over night, and deliver it to us by 5am the next morning for our flight out and they were very happy to do this for us. The rooms were clean and comfortable. We didn't have time for breakfast but looked good. Would stay here again if the opportunity arrises.
July 15, 2013
Rated 5.0 out of 5.0 by Norm2 Great service excellent breakfast
The hotel was clean and comfortable. The shuttle service to and from the airport was great and on time. Service at the desk was prompt and courteous. Excellent Brakfast
July 10, 2013
Rated 4.0 out of 5.0 by LMHM12 Easy, simple and comfortable
Besides our coffee machine not working (which is always slightly tragic when running to a flight), our stay was lovely and we'll definitely stay here again. No issues at all.
July 9, 2013
Rated 5.0 out of 5.0 by 2beque Great spot near the airport Costco
Clean, functional hotel close to the airport and the Canad Line for getting downtown. Loved the afternoon cookie jar availability.
July 9, 2013
Rated 5.0 out of 5.0 by Roy1957 Great for cruise passengers
Clean, quiet and affordable. I needed a place to park my car while on a cruise and they have extended parking right next to the property. You need to ask for the cruise special. Breakfast was very good with lots of variety. It cost about 30 to 40 dollars for a taxi to the cruise terminal and it was well worth it given it cost 23 dollars per day to part at the cruise terminal. I think this place was a great value.
July 9, 2013
Rated 5.0 out of 5.0 by GuySmiley Great Location near Airport
This is a great hotel to stay at if you are planning on taking the SkyTrain into the city or fly out of the airport - even in the rain it was only a five minute walk to the SkyTrain station / RiverRock Casino.
Breakfast is the standard IHG fare - some extra fruit choices would have been a nice addition (last time in Saskatoon they had kiwi & oranges available - that would be the perfect addition to this location!)
July 8, 2013
Rated 5.0 out of 5.0 by ecuspider1 quiet and comfortable
Great hotel. Within walking distance of skytrain to airport. Within walking distance to restaurants and shopping. Friendly staff. Second time staying here and will be back again!
July 6, 2013
Rated 5.0 out of 5.0 by SharBar What a handy place!!
Always clean, comfortable, all that a room for a night should be!
July 5, 2013
Rated 5.0 out of 5.0 by TWil Great Stay!
Our stay at Holiday Inn Express was very comfortable, conveniently close to the airport, and safe. The staff were very nice and helpful, and the breakfast was great.
July 3, 2013
Rated 5.0 out of 5.0 by Carolyn2013 Great stay.
Enjoyed our stay and ability to leave car for two weeks. This was a clean, quiet room.
June 26, 2013
Rated 5.0 out of 5.0 by Nicl HI express, Vancouver, BC
Had a great stay. Facilities are very nice. Staff friendly and helpful.
June 25, 2013
Rated 5.0 out of 5.0 by FunSan Fab.
Upon arrival there were a few issues with the room.
Travelling with a pet can be difficult, and the staff went out of their way to make our stay as easy and comfortable as possible. The staff and management made us feel welcome in a strange place and surpassed expectations to accomadate us.
Really enjoyed our stay- will stay again!
June 24, 2013
Rated 5.0 out of 5.0 by PandJB Making it easy.
Very easy from airport, with free shuttle.
Would be nice to have muesli at breakfast.
June 21, 2013
Rated 5.0 out of 5.0 by grandmalc9 restful
my daughter arrived very tired. We found the room comfortable, clean, quiet and restful. Service was great. only problem is proximity to good restaurants...we ordered pizza in because there was only one restaurant in short walking distance and that was in a neighboring hotel. would definitely stay here again.
June 20, 2013
Rated 5.0 out of 5.0 by BruceWG Hidden Gem
I have stayed at this property more times than I can remember. I am not an avid participant in social media, more to the contrary. This property though deserves a big thanks and recognition as a hidden gem. Never have I had a dissappointment. I can think of a few other properties that could send their people here for training.
Thanks for making it so comfortable to stay with you.
June 16, 2013
Rated 5.0 out of 5.0 by Jimmy27 Great location
Better than average motel. Great Courtesy Bus service. Very good restaurants within a short walk the hotel should make more of this attribute. Also a 10 min walk to shops.
June 15, 2013
Rated 4.0 out of 5.0 by delta36 Great for pre-flight stay
My group of four were ending a trip out to Vancouver Island with a rented car from the airport. This hotel was ideal because we were able to drop the car off at the airport and take the free shuttle back to the hotel. The shuttle back in the morning and the nice hot breakfast meant that we didn't have to worry about the time. While there was no restaurant at this hotel, there was one across the road. In addition, for those who had a little free time and like to shop, there was also a Costco across the road for any last minute shopping and those great value hotdogs!
June 10, 2013
Rated 5.0 out of 5.0 by Ambar Great Stay
Stayed for business in late May, rained for 3 days but they have umbrella’s to use while your out walking. Staff is very helpful & friendly, breakfast was hot and has all you need to get you going in the mornings. Free newspaper at your door each morning. Soft & firm pillows were labeled on your bed. TV Channels are ok. Close to the Mono rail & Casino. Sign up for a Priority Cub card before you go and get Free parking! Cleaned room & bath on a daily basis early when leaving for work. I-Pod/Phone charger in your room. Moxies restaurant is just down the street for lunch & dinner. Great value & free shuttle to the airport to boot
June 6, 2013
Rated 5.0 out of 5.0 by Bloomer Nice Sleep with Extras
This is a good nights sleep with some nice extras. Covered and secure parking is a nice extra. I always like the chocolate chip cookies available in the evening with the coffee that's always on. The breakfast is on the better side with hot offerings as well as yogurt and fruit, etc. The staff are available and friendly at all times. Overall one of the better hotels in the Richmond area.
June 5, 2013
Rated 5.0 out of 5.0 by Captain77 We like the location -- still close to the city, but without the big city prices.
This was our third or fourth stay at this property. No complaints the first time and none now.
June 3, 2013
Rated 5.0 out of 5.0 by regulartourist Comfort and convenience
Location to airport is very convenient, with a regular and fast shuttle service. Continental breakfast provides a good variety of items and is available at the right time. The access is easy and if parking is required, a large gated lot is available. We have just started to use this hotel and will use it for future flight bookings.
May 26, 2013
Rated 5.0 out of 5.0 by Frcris great place
We recently stayed at this hotel on the nights before and after our flight to the U.K. - both times we were impressed by the helpful staff and clean comfortable rooms. The breakfast bar was also very good and ebjoyable...thank you.
May 24, 2013
Rated 3.0 out of 5.0 by Cowan comfortable but rooms were warm
phoned to make my reservation, the girl spelled my name incor rectly so did not receive a confirmation. Phoned back the man I spoke with corrected everything and sent confirmation.
First night had to change room because the air conditioner did not work. Lady that came up to my room to try to corrrect this was very nice.
Second stay of the week, I was very tired after a long day of work and travel, and wanted to sit down and just watch some TV. But of course the TV did not work and had to ask someone to come up and fix it.
They did and all was well after that, but it does leave me wondering if I will try another hotel for my next trip?
May 19, 2013
Rated 4.0 out of 5.0 by Jb1950 Good value close to YVR
Good value accommodation close to YVR, free shuttle to and from the airport. I rated the room as average because of strong smell in the room presumably from cleaning products used. They did change our room but the second room was only marginally better, although the smell did disipate after leaving the window open for a couple of hours. Other than this the room well appointed and the bed was comfortable.
May 2, 2013
Rated 5.0 out of 5.0 by Hech FANTASTIC SERVICE
As usual we stayed for one night in-between 2 long-haul flights NZ to the UK. The service we received from Rose and the team is exceptional, they always go that extra mile to do whatever they can to help us. They make our life easy and hassle-free, just what we want for our over-nighter. The rooms are very comfortable, so much so we slept in and missed the super breakfast this time - we'll set the alarm when we return in June! Thank you Rose.
May 1, 2013