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Rated 4.6 out of 5 by 379 reviewers.
Rated 5.0 out of 5.0 by Park, sleep and fly early A great start to our vacation. Close enough to the airport that the shuttle ride is not very long, yet far enough away that you don't hear the planes. Had a great sleep, a nice early breakfast, and a quick checkout. March 27, 2015
Rated 4.0 out of 5.0 by Friendly, clean and convenient We had an excellent stay. We only stayed the one night before catching an early flight, but the free breakfast and shuttle service made the stay as easy and smooth as possible. March 20, 2015
Rated 2.0 out of 5.0 by Unacceptable Shuttle Service The hotel stay was fine and would have been rated a seven overall. The disappointing element was the shuttle service from the airport. We paid for parking and intended to stay at the HI the evening we arrived from holiday and then continue our journey home the following day. We phoned the shuttle around 12:15am and were told by reception that it would be about 15 minutes. This is reasonable given that the hotel is about a 9-10 minute drive from the airport. As other shuttles come and go, we are still waiting... it's cold and we are not dressed to be outside for an extended period of time having just returned from a trip to Mexico (and having previously used this service and been picked up within 15 minutes). After 30 minutes we call again. Again we are told the shuttle is on its way... no apology or explanation as to why a 10 minute trip has taken over 30 minutes to complete. The shuttle finally arrived at 12:45 - no apology or explanation... there were at least 3 shuttles from each of the other main hotel groups during the time we waited, in the COLD. We arrived at the hotel, expressed our displeasure and were not offered any apology... only a lame excuse that the shuttle was coming back to the hotel when we first called (at 12:15am) but even had that been the case and he had just left the airport at 12:14am, the maximum turn around would have been 20-25 minutes! Pathetic excuse for customer service and to be only offered an excuse and not an apology is completely unacceptable. We will NOT be using the HI for any future trips leaving from the Vancouver airport. March 19, 2015
Rated 5.0 out of 5.0 by Great service and location close to Vancouver airport Needed to stay overnignt close to Vancouver Airport and saw that this location had good reviews. I booked it on line no problem a few days prior to arrival. The hotel staff was very friendly and had me checked in very quickly and off to my room. The room was an OK size and had a very comfortable king size bed. The room was very clean and very quiet which is what I needed after a long flight. The complementary breakfast buffet had good choices of both hot and cold items and the eating area was very clean. It was my first time at this hotel but would not hesitate to stay here again. March 15, 2015
Rated 4.0 out of 5.0 by Pleasant staff and clean rooms. Good value, central location, and friendly staff. There was a good selection of breakfast foods that met a variety of dietary needs. March 12, 2015
Rated 4.0 out of 5.0 Very nice but small We found the hotel clean, modern, nice decor, and friendly staff. The only downside was our room size was on the small size. I also did not sleep well. That was from a number of reasons to do with travel to another country and time change, but the lack of a good pillow did not help. We did not use the breakfast bar, but went out to a restaurant where we met family. All in all, we would probably stay there again, since the price was very good. March 12, 2015
Rated 5.0 out of 5.0 by Excellent service provided in all areas! We arrived early and thought we would have to wait until 4 pm for check in, but we were promptly and pleasantly checked in. Room was very nice, full breakfast was great, as was shuttle to the airport. Staff were very helpful and informative. March 11, 2015
Rated 5.0 out of 5.0 by Top Ratings are Extended We were most impressed by the overall service during our stay at the Holiday Inn Express Hotel off Bridgeport Road in Richmond. We were greeted quickly at the reception, invited to enjoy a complimentary breakfast in the morning, were awakened on time for our flight to Mexico, and we were most pleased with the gated customer parking for our car while we were away in Mexico. This service was well worth the extra cost. Our room was amazingly quiet considering its location to the flight zone. The room was at a comfortable temperature upon arrival, and the bed was most comfortable, as were the pillows. All conveniences Internet service, quality t.v. reception and channel selection, an iron and ironing board, hair dryer, luxury towels and bath products were available to us. We were promptly taken on schedule to the airport and received almost immediate pick up service at the airport on our return. We will certainly be staying at this hotel again on our next trip to Mexico as we prefer to stay close to the airport seeing we live in Langley and could easily get caught up in traffic congestion in the early morning and miss our flight. Thank you for a memorable stay. Cauleene P. March 10, 2015
  • 2015-03-29T10:55:43.700-05:00
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