Rated 3.9 out of 5 by 288
Rated 1.0 out of 5.0 by maplexx Never again
Your staff were surly and uncaring.....the girl we had was untrained and did not know her job.
The room is so small you can't be comfortable...we grant that it was clean.
The access to the parkade is a joke...their were cars sitting there blocking the driveway so we couldn't get into parkade both night...we waited 15 minutes the last evening while someone checked in.
Receipt not emailed as requested.
Small separate charge on MC card...unexplained.
September 4, 2013
Rated 3.0 out of 5.0 by GeordieBloke Testing my loyalty
Hotel starting to test my loyalty.
Room not ready for Priority check-in at 3.50 PM?
Alternate Room offered was extremely noisy. Should have waited.
Toilet broken in alternate room - had to remove lid to flush (yuk).
Internet still unacceptable for business User (previous complaint).
A little pushy in the restaurant - difficult to relax and/or work.
Disappointing to have to complain about the same stuff!
September 4, 2013
Rated 3.0 out of 5.0 by IJustin Good location
It was a good stay but was as the hotel was built in different stages, it took a bit to get used too to get around the hotel.
The spa was a bit cramped on the fifth floor but offered good services.
September 2, 2013
Rated 5.0 out of 5.0 by Louie50 Clean comfortable rooms and helpful staff.
Nice to deal with staff who genuinely want to help guests have a great stay. Will definitely be back.
August 29, 2013
Rated 1.0 out of 5.0 by dancbmac GREAT LOCATION BUT UNLIKE ANY OTHER HOLIDAY INN
I have been to many Holiday Inns around the world (Asia, Middle East) and in the US & Canada and this Hotel is closer to a dicount brand motel. I had a Platinum Ambassader upgrade and what I got was a small room with no refrigerator. We had to use the ice machine on another floor as the one on our floor was clogged. The bed comfort was great, but the room was really small for an upgrade??? I had some laundry done from previous traveling and it was very expensive just to have a couple of pair of pants & t-shirts along with underclothes laundered. I mentioned this to the Staff downstairs and I was told that he would let the Manager know later on. Unbelievable! Though the location was great in downtown Vancouver, this hotel was not up to my previous stays with Holiday Inns and not worth the cost of staying and I would not recommend staying here. Very disappointed.
August 27, 2013
Rated 5.0 out of 5.0 by Katyro Enjoyable Stay
Beds were comfortable with ample pillows. The room, if a bit small, was attractive and functioned well. Large flat screen TV made viewing easy.
Some things needed maintenance: the bar fridge was not working, the coffee maker was broken and needed replacing (and was) the bathroom door handle was loose and stuck when closed, my bedside reading light didn't work.
We faced the back lane and overlooked a lot of trash from the neighbouring building. Couple that with a very large bird dropping on our window and we preferred to keep the sheer curtains drawn at all times on our four day stay.
Also found the pool a bit cool. It seemed to warm up after a couple of sunny days, so it probably should be heated a bit on the overcast days.
The staff were helpful and knowledgeable to a person. They definitely made our stay enjoyable.
August 26, 2013
Rated 2.0 out of 5.0 by Terry48 Sleepless in Vancouver
Was suppose to have double beds but hotel was unable to accommodate. Instead the hotel put us in a very small room directly over a boutique lounge whose music literally shook the floor and dishes. I called 4 times to front desk and was told they could do nothing even though they leased the space to the bar. At 2:10 am the music stopped. After 4 days they did move us to another room. In that room we found a leftover condom and used dental floss along with old coffee in the coffee maker. For all this they offered a breakfast in the hotel restaurant that was average at best. Needless to say I would not recommend this Holiday Inn. Note that I am a priority club member.
August 24, 2013
Rated 1.0 out of 5.0 by Ebonyrose Terrible Overall Experience
This hotel was awful right from the beginning when I booked my reservation. The staff were rude and not helpful. I was staying at the hotel because of an extensive course that I was enrolled in that was being held within the hotel. I brought food and snacks because I knew that I would be in my room all weekend working on this course. My room did not have a fridge and when I asked to be moved to a room that did have one I was told 'no'. I asked three times to have a fridge brought to my room and I| was ignored every time. I had to throw out all the food that I brought. The other people that were also attending the course and that were staying at the hotel had a fridge and balcony. I had neither. I missed numerous important calls the first day because the phone in my room did not work. I ordered room service and finally received it 2 hours later. The bathtub was plugged so when I had a shower the tub filled up with water. I tried to purchase a pop and a bag of chips at the front counter and was ignored. I finally left the stuff there and walked away. Never again would I stay here.
August 22, 2013
Rated 4.0 out of 5.0 by shaz212 great value for money
This is a very good value for money. While the star rating is 3, it was clearly better.
August 20, 2013
Rated 4.0 out of 5.0 by Lv2Dnc247 Service Great, Pool a Disappointment
We stayed at the Holiday Inn Vancouver Downtown during the Lululemon SeaWheeze Half Marathon in August. The hotel was very clean and the front desk staff was exceptional, even remembering us and asking us if we were ready for our early morning cab before I had to say a word. I did, however, mark the "staff and service" as only "good" instead of "excellent" because of the maintenance staff's inability to fix our bathroom door problem. (We could get in, but couldn't get out!) The maintenance man was in and out of our room several times during his visit, and even after he left, the door handle still stuck from the inside. It's a "small" inconvenience to not latch the door when using the bathroom, but it also seems like something that either should have been easily fixed, or even more easily replaced with a new door handle rather than left as "good enough." The pool was also a disappointment. It was small, looked worn, and was placed as such you had to walk past parties in the ballrooms (which also had windows into the pool area). It was not relaxing. We couldn't find the sauna advertised in the literature and there was no hot tub. The hot tub was my own mistake; apparently I must have misread that they had one. Another guest we met in the pool area also made the same mistake. We were very much looking forward to the hot tub after running the half marathon, so in the future we will stay elsewhere with a confirmed hot tub. This hotel is located downtown, and you can definitely walk to the shopping and convention center...if you're okay with walking. It is quite a few blocks, but absolutely doable.
August 19, 2013
Rated 5.0 out of 5.0 by jleerise great room!
nice room, nice hotel, great location, friendly staff, no problems at all
August 18, 2013
Rated 3.0 out of 5.0 by dougsdeck Not bad....
It's a comfortable hotel...not bad. My granddaughter was very disappointed in the swimming pool however. It was very small and with a virtually closest-sized shallow corner.
August 16, 2013
Rated 1.0 out of 5.0 by LP206 Security Flaws and Cold Service
When we checked in I noticed what looked like a lot of security features which was nice since we were half a block from not the nicest part of town (sex shops give that away pretty quickly). Turns out- the garage is not actually locked and anyone can access it easily. You can also get up to the rooms from the street level (or unlocked garage) without a key.
The second night of my stay I got a curt call from one of the employees (he never identified hit title) asking why I hadn’t checked my voicemail. Traveling from the States I couldn’t check it on my phone due to a lack of data and never saw one on my room phone, furthermore I was in town for a half-marathon and had spent the day at the runners expo. When I explained this he brushed me off then informed me that my car window had been smashed and I needed to come downstairs.
He connected me to the non-emergency line for the Vancouver PD and I filed a report. He told me that the garage was run by a third party and the hotel was not liable for the damage but he was very generously going to cover the parking. He also stated that I must have left valuables in the car (I didn’t) and insinuated the break in was my fault. The only highlight if you could call it that, was that hotel did have someone to vacuum out the glass (that gentleman was actually very nice, and very apologetic) and put plastic over the now non-existent window. This happened to at least 4 cars that evening and two of us were in town for the same race.
I am now looking at an additional $1,000 expense, the people who broke the window tried to pry the door off first causing extra damage, for a room that can only be described as fine and service that was cool at best and condescending at worst.
August 16, 2013
Rated 4.0 out of 5.0 by Val55 Good service but not so clean the room
We had a problem with the room because one night was not so clean, with paper into the bed that situation is not possible.
August 7, 2013
Rated 4.0 out of 5.0 by Sarahbear Adult v child
Beware of the small print. When we booked online we entered the ages of our children (12 and 14) and they were classed as children. When it came to the "kids eat free" with each paying adult, the 14 year old was classed as an adult so we were charged extra.
We did like the family room with an extra bed in the alcove.
August 6, 2013
Rated 4.0 out of 5.0 by Zwang Business Traveller be Aware
I changed my preferred hotel to HI last month and since have stayed in few different locations. Most of them are great in turn of value and services.
Pervious comments from business traveller on this location have been most critical and it does speak volume. My observation:
. Great location
. Zero recognition for Club Membership at the front desk, (such as “welcome back” or “thanks for staying with us again”, I.E)
. Some front desk agent needs training on customer services and learns to smile
. Small bath room and low shower head
August 6, 2013
Rated 3.0 out of 5.0 by Garbo Room was nice, but hotel layout made acess difficult
In order to reach our room fad to take an elevator to the third floor walk the length of the building to another elevator then down to the second floor. Otherwise the hotel was fine, but expensive.
August 5, 2013
Rated 4.0 out of 5.0 by Burgerbits Comfortable & Convenient Stay
Check-in was flawless and the young woman on duty at the time (7-27-31) went above & beyond. We were pleasantly surprised to have a kitchenette in our room and made very good use of it. We enjoyed the buffet breakfast both mornings - both food & service. On Monday afternoon, after totally exhausting ourselves Saturday & Sunday we enjoyed quiet time on the balcony off the 2nd floor. The hotel is perfectly situated for walking almost anywhere you want to go plus tour busses stop right at the front door.
Elevators a bit of a pain at busier times. We are able-bodied so could walk up and use 2nd floor elevators but for anyone that must use the elevators from main entrance it could be trying.
Cleaning staff was adequate only and on Monday did not do a good job at all. We left early and did not do up a few dishes we used the night before and they were left in the sink. Reusuable coffee cups not replaced and the bathroom was left without a bath mat and shower did not appear to have been cleaned (as indicated by soap dish).
We had to leave the hotel 4 a.m. on Tuesday. Check-out was a breeze and our cab, previously ordered, was there early.
All in all a favourable experience and we would use the hotel again.
August 5, 2013
Rated 4.0 out of 5.0 by CFIIPT Good choice...
right in the middle of the city, within walking distance of good areas to do some sightseeing and restaurants.
August 4, 2013
Rated 5.0 out of 5.0 by Jan1145 Sydney Visitors
What a wonderful city made even better by the wonderful girl
on the from desk at Holiday Inn. She went to a great deal of
trouble to help us and I will never forget it .
July 29, 2013
Rated 5.0 out of 5.0 by SanchoPanza Great location and extremely professional staff
Practically all the employees were eager and more than able to help with their service. The location could not be beat for transportation as well as walking, along with other amenities like stores and shopping. The tourist desk in the lobby was especially helpful.
July 28, 2013
Rated 4.0 out of 5.0 by ROBJfromPHX Excellent Location, Nice Room, Huge TV, Less Expensive than Others
Excellent Location, quite location, 1 block from major street of Davies, and hippie street Granville.
Nice Room, with Huge TV,
Less Expensive than Others in area
July 27, 2013
Rated 4.0 out of 5.0 Great stay
The bed was super comfortable with several options of pillows. The floor was quiet but I did have issues with my card taking me to the wrong floors. The shower had lots of pressure and the soaps and shampoo smelled great. Overall I had a good stay.
July 22, 2013
Rated 4.0 out of 5.0 by MJPW Great Location
Overall, everything at this Holiday Inn location was very good. Nice room, nice facilities, clean. The staff was friendly and helpful. Having never been to Vancouver, we did not know if this location truly was a "great location". It is !
We booked a hop on hop off bus through the hotel, and the stop was across the street. Most everything we wanted to see was walkable from the hotel.
July 18, 2013
Rated 4.0 out of 5.0 by mumsie comfortable and affordable
very comfortable rooms, great rates, great facilities, conveniently located and great outdoors area for smokers
July 18, 2013
Rated 4.0 out of 5.0 by Eskimo12 Quiet rooms. Parking great for cruise ship.
Nice clean rooms & quiet. Great parking for cruise ship.
July 15, 2013
Rated 4.0 out of 5.0 by checkers925 holiday inn
my wife and i stayed at the holiday in for two nights, prior to boarding a train to Banff. The rooms were large and spacious. very comfortable. the staff were outstanding. we certainly would dgo back budt if we go back it will be for a longer time.
July 13, 2013
Rated 4.0 out of 5.0 by Warren789 Located between the Granville Island and Cruise Terminals
Walking distance to Granville Island and Cruise Terminals. Room was clean and fairly quite even though window was facing the street. Starbucks is across the street!
July 12, 2013
Rated 5.0 out of 5.0 by mjbc great staff and helpful
congratulations you made our stay most enjoyable
The staff were friendly and the rooms were great and staff knowledge good. well done
It was great to be able to meet a number of the staff at their welcome drink afternoon.
July 12, 2013
Rated 3.0 out of 5.0 by yellowbelly check in
On arrival at check in there was no priority desk we waited for over 20 mins the girl did not notice we were club members the keys and breakfast tokens were not ready and had to be filled in by hand. Our luggage which arrived from the rocky mountaineer was just stood in the entrance, not securely stored. Our room was up a flight of stairs which was difficult for us. Other people were also having difficulties checking in.
The upside of the hotel was the restaurant which was very welcoming and the food was of a good quality.
July 12, 2013