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Rated 4.6 out of 5 by 169 reviewers.
Rated 5.0 out of 5.0 Good family hotel We stay there for the convenience it adds to our vacation. Not only are we shuttled to the airport, but we park our car there while we are away, and there is lots to do with our kids that we can walk to. For us, it makes life easier if the kids are happy. If you have little kids, bring your own swimming floatation devices as there are not any life jackets. July 29, 2014
Rated 4.0 out of 5.0 by Great Value This Holiday Inn met all expectations of being clean, comfortable, and helpful staff. We arrived early from a cruise and were able to store our luggage prior to check in. We checked in an hour early and the staff was very helpful. There were several places to get something to eat within walking distance. Love HI pillows and beds. Very comfortable. Room had a table which is always a nice addition.Close to the airport and provides a free shuttle. July 28, 2014
Rated 3.0 out of 5.0 by taken as granted I am sleeping at this hotel 5 to 10 days every month. I know that it is busy season, but when sold out the service to IHG reward platinum members fall below acceptable. 1- no newspaper in the morning 2- no room upgrade during peak period even though I am here when the hotel is in low season looking for customers. 3- peak season price increase for a corporate rate. Taking me or any recurring customers as granted is a mistake and should be fixed. July 28, 2014
Rated 5.0 out of 5.0 by Great Room and Service My family and friend recently stayed at the hotel and were very pleased with every things, from clean room to breakfast choice. We are very pleased with staff and service, especially Clair who helped us during the check-in process and recommendations including restaurants. Please extend my appreciation to every hotel staff member. If I ever visit areas in Vancouver, BC, I definitely come back to the facility in Richmond, BC, Canada Howard July 27, 2014
Rated 5.0 out of 5.0 by Diamond in the rough Quiet area for pre-cruise travel. Nice that it has airport transportation available. We had a rent a car, but there were several options to use mass transit. July 27, 2014
Rated 5.0 out of 5.0 by Great Value and Service We needed a place to stay in the Vancouver area that did not cost as much as downtown. Richmond fit the bill! It was close to the Tsawwassen Ferry to Victoria, only a few kilometers from the Vancouver International Airport, and only about 10 miles to Stanley Park! We reserved two rooms: one for us and one for our German friends who were visiting Canada also. The Richmond Holiday Inn Express was an ideal choice. The caterer even made us a birthday cake for our friend who was turning 26! We would choose this location again! July 27, 2014
Rated 5.0 out of 5.0 by great service We had a wonderful stay. I would recomend this hotel to anyone. July 25, 2014
Rated 4.0 out of 5.0 by confused front desk Th front desk were very nice but I thought that they were new at their postings because they were not quite sure of how to do everything. I had to have my third room key re-keyed 3 times. Myself and a fellow traveler in our group switched rooms because of bed configuration and advised the front desk, but they said they could not change the room on our billing, and since the room was the same price we just said OK, and hoped that the other guest did not rack up any incidentals. I did advise the day manager of this when I was checking out. The manager was in the back during our stay but never came out when we had queries. I understood a fully equipped kitchen to include a stove top, and I do not consider a microwave convection oven to be a fully equipped kitchen. We planned our stay in the more expensive rate rooms with kitchens to save money and not eat out. Needless to say having no oven we did not save any money. I did complain and was brought a plug in burner, which stopped working after the first time. Since there are no pots and pans in the room, it was really not much use. If you are going to advertise full kitchen, you need to equip the kitchen. Just a side note there were two burnt out bulbs in the kitchen and one over the bar. They were not changed in three days. Who checks this? The guest? Any how overall we had a great stay and the kids enjoyed the hotel. The beds were so comfortable, the maids were great and the hotel was clean, and I would stay there again. Thank you July 23, 2014
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