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Rated 4.6 out of 5 by 296 reviewers.
Rated 5.0 out of 5.0 by Well appointed and very comfortable new Suites Some of the best Services I have had in an HIE. The new Suites are very welcoming and well laid out. Almost like a home away from home. Staff was very attendive. Beds and pillows where extremely good and I rested very well. November 17, 2014
Rated 4.0 out of 5.0 by Friendly staff and clean room Great place for our family to stay. Staff had outfitted our room with requested crib prior to our arrival :) Made settling in for bedtime so much easier! Clean and neat, comfortable room. Easy and quick hot and cold breakfast options were very appreciated. Will definitely stay again. Only con I found was the pillows were a bit too thick for my preference. Transportation tip - Location is a bit isolated (in between airport and Tswassen ferry terminal), so if you need a cab (as we did), make sure to request it in plenty of time to get there. November 16, 2014
Rated 5.0 out of 5.0 by Excellent service and very clean We stayed at HI Express Riverport as a overnight stop for our vacation, this was our third time there. When we arrived at the hotel the staff we ready for us and very friendly. They asked us if we needed the airport shuttle and helped us figure out what was the best time to leave the hotel so we could check in at the airport on time. When we returned they were ready and waiting for us both at the airport and at the hotel. The room was very comfortable and clean. We enjoyed breakfast, there was lots of choices. We saw staff cleaning all the areas of the hotel so everything was kept clean. I have no complaints about anything at this hotel. I would recommend it to anyone looking for a place to stay in the Richmond area. November 14, 2014
Rated 4.0 out of 5.0 by Fabulous servic e- mattress not so great The staff was terrific at meeting unusual needs - and assisting with transportation issues and directions etc. (However when calling ahead staff who was ESL was unable to be understood so I called again but still got them and never had my questions answered). But once there the staff were more than accommodating. The rooms were good but the mattress was horrible. November 12, 2014
Rated 5.0 out of 5.0 by Great Stay This hotel is the complete package. Everything was as you would expect it. Modern and clean. November 12, 2014
Rated 5.0 out of 5.0 by Nice hotel, comfortable bed, excellent value My only complaint is the poor electrical outlet availability. This is obviously an older hotel, and management has done a nice job upgrading the rooms in general. But even the one electrical outlet on the lamp wouldn't hold the charger plugged into it. Electrically, this was a 20-year-old hotel. November 6, 2014
Rated 3.0 out of 5.0 by great stay staff most friendly,,,,great place to stay , we stayed only one night but would recommend staying longer would be fine and worthwhile November 4, 2014
Rated 5.0 out of 5.0 by great place to stay The staff here are just great! Very friendly and welcoming. Even though the lobby was undergoing remodeling, they ensured guests were not inconvenienced in anyway. Excellent. November 4, 2014
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