Rated 4.6 out of 5 by 468
Rated 4.0 out of 5.0 by Ontario15 Great Staff!
Staff at this location was great! Rooms and common areas were very clean and modern. Heating and cooling system is a little loud in the room, like at many hotels. I expected the hotel to be loud, as it was sold out but it was very quiet and I had no problem sleeping.
My coworker would like to thank Theresa at the front desk for her excellent service! Much appreciated.
Price was quite during my stay, high presumably due to FIFA World cup finals during my visit, which is why I gave a lower value rating.
June 29, 2015
Rated 5.0 out of 5.0 by DMac72 Vancouver Gem
Stay after cruise. Great place to help us discover Vancouver for 3 days.
June 28, 2015
Rated 5.0 out of 5.0 by NOB HILLjr exspensive
we made reservations for a standard rm. there were none available when we got there
June 27, 2015
Rated 5.0 out of 5.0 by w626 Great Hotel for Relaxing
On our recent trip to Vancouver, we stayed at this hotel. We are happy with our choice. The hotel looks new both outside and inside. The room is very clean with comfortable bedding. And the free breakfast is very delicious. We strongly recommend this hotel and will definitely stay here again on our next trip to Vancouver.
June 23, 2015
Rated 5.0 out of 5.0 by AkClay Great service
This is a great location for getting in and out of Vancouver using the sky rail. There were also great activities for our kids in the evening in the nearby entertainment complex. The front desk staff were helpful, as were the service staff.
June 22, 2015
Rated 5.0 out of 5.0 by 2cardinals location-room-staff-breakfast very good
We spent our last three days vacation of the tree weeks in B.C. here and found this HIE perhaps a little large but in general found no faults and thoroughly enjoyed our stay. It is in a good location to commute to several very good restaurants, a beautiful golf course just down the road, tourist areas e.g. Van Dusen garden, Steveston area where Fraser river enters the Pacific ocean. If wanting to go to downtown Vancouver it is just 35 minutes away. The hotel has a courtesy van and picks you up and drops you off at the airport.
The staff are friendly , helpful and have very neat appearance.
Check in and check out all in a few minutes.
June 19, 2015
Rated 5.0 out of 5.0 by Kootenays Queen suite
We have stayed here a few times now and each time we have had a nice stay. Rooms are clean, newly renovated and comfortable. Staff are welcoming, friendly, and accommodating.
This last visit we stayed in the queen suite. It's off to the side away from elevators and other rooms so it's nice and quiet. It was nice to see there were two bedrooms separated from the main living room & kitchen. Great value.
Our only complaint would be that the sofa bed wasn't very comfortable but the staff brought us some extra bedding to help.
June 19, 2015
Rated 5.0 out of 5.0 by Mountaineer75 Great Experience
I stayed at this hotel for one night for pleasure and was very satisfied with my stay, when I checked into the hotel the gentleman who checked me in made it very easy and had zero hassle, same with the check out.
With the soccer event in town I suggested maybe that's why the hotel was so busy but all in all I had a great experience with this hotel. If I come back to Richmond I would stay here again.
June 17, 2015