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Rated 4.6 out of 5 by 166 reviewers.
Rated 5.0 out of 5.0 by Great Room and Service My family and friend recently stayed at the hotel and were very pleased with every things, from clean room to breakfast choice. We are very pleased with staff and service, especially Clair who helped us during the check-in process and recommendations including restaurants. Please extend my appreciation to every hotel staff member. If I ever visit areas in Vancouver, BC, I definitely come back to the facility in Richmond, BC, Canada Howard July 27, 2014
Rated 5.0 out of 5.0 by Diamond in the rough Quiet area for pre-cruise travel. Nice that it has airport transportation available. We had a rent a car, but there were several options to use mass transit. July 27, 2014
Rated 5.0 out of 5.0 by Great Value and Service We needed a place to stay in the Vancouver area that did not cost as much as downtown. Richmond fit the bill! It was close to the Tsawwassen Ferry to Victoria, only a few kilometers from the Vancouver International Airport, and only about 10 miles to Stanley Park! We reserved two rooms: one for us and one for our German friends who were visiting Canada also. The Richmond Holiday Inn Express was an ideal choice. The caterer even made us a birthday cake for our friend who was turning 26! We would choose this location again! July 27, 2014
Rated 5.0 out of 5.0 by great service We had a wonderful stay. I would recomend this hotel to anyone. July 25, 2014
Rated 4.0 out of 5.0 by confused front desk Th front desk were very nice but I thought that they were new at their postings because they were not quite sure of how to do everything. I had to have my third room key re-keyed 3 times. Myself and a fellow traveler in our group switched rooms because of bed configuration and advised the front desk, but they said they could not change the room on our billing, and since the room was the same price we just said OK, and hoped that the other guest did not rack up any incidentals. I did advise the day manager of this when I was checking out. The manager was in the back during our stay but never came out when we had queries. I understood a fully equipped kitchen to include a stove top, and I do not consider a microwave convection oven to be a fully equipped kitchen. We planned our stay in the more expensive rate rooms with kitchens to save money and not eat out. Needless to say having no oven we did not save any money. I did complain and was brought a plug in burner, which stopped working after the first time. Since there are no pots and pans in the room, it was really not much use. If you are going to advertise full kitchen, you need to equip the kitchen. Just a side note there were two burnt out bulbs in the kitchen and one over the bar. They were not changed in three days. Who checks this? The guest? Any how overall we had a great stay and the kids enjoyed the hotel. The beds were so comfortable, the maids were great and the hotel was clean, and I would stay there again. Thank you July 23, 2014
Rated 4.0 out of 5.0 by Great location On the map this hotel may seem out of the way, but it is in a perfect location for exploring Vancouver and the Greater Vancouver area, just two minutes from the highway. The hotel is new, the facilities are adequate and the breakfast is great. I would recommend this hotel. July 23, 2014
Rated 5.0 out of 5.0 by Lacrosse Provincials Teams This hotel has AMAZING value and service. The staff went above and beyond to make our team happy! The food choices for our athletes and families was unbelievable. The pool was nice and clean and the rooms were the same. The suites are totally outfitted with hot plate, microwave, dishes and cutlery, dish washer, and fridge. They even have a BBQ that all guests can use near the pool so you can watch your kids swim and then eat outside on the patio. WE WILL BE BACK for hockey !! BEST HOTEL EVER!! I will recommend this hotel to EVERYONE in our association!! July 22, 2014
Rated 5.0 out of 5.0 by Accomodating Our lacrosse team stayed while competing in the Provincial Championships and the hotel went beyond what was expected to take care of our needs, for example: started breakfast early Saturday so the team could eat before 7:30 AM game; provided banquet room at no cost for team dinner; discounted hotel rate; easy check out and in. I hope to stay here again at future team events. Cheers from a happy customer. July 22, 2014
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