Rated 4.6 out of 5 by 89
Rated 4.0 out of 5.0 by Elite94132 A high-end Holiday Inn Express
Room was very clean--furniture and carpet all looked and felt very clean. Reasonable travel distance to Richmond downtown, BC ferries, and US border. No major complaints during our stay but only some minor issue; their GM, Mr. Kantman immediately wrote me back after I expressed the issue on the survey. Very nice and friendly gesture to show how he cared about the hotel-stay experience of his customers. Highly recommended this hotel.
August 15, 2013
Rated 4.0 out of 5.0 by ChocoFan Comfy and Good for long stay
Comfy beds, average hot breakfast every morning, with microwave and small fridge in the room, and with Table & Chairs are really a plus, on-site coin laundry really helps a family of 4 to stay for more days. Silver City right next door, just go to see a movie or pubbing or swimming within walking distance. Room a bit years, carpet not that welcoming, but overall still a very good hotel to stay.
August 15, 2013
Rated 4.0 out of 5.0 by Toomanyhotelnights Nice Hotel
I like the hotel and the location works fairly well for me. What I don't like are the lack of dining choices. While breakfast is provided the hotel itself has no restaruant or lounge forcing you off site to eat lunches and dinners. There are a few choices within a 5 to 7 minute walking distance, but they are mediocre at best. I probably won't be back simply due to the lack of good dining options.
Aside from that and an apparently malfunctioning elliptical machine, the hotel was clean, quiet, comfortable and the staff were courteous and friendly.
August 14, 2013
Rated 4.0 out of 5.0 by Joellite great location
The room wasn't ready by 2:00pm due to a late departure from the previous guest. The front staff was helpful in storing our bags and making sure they made it up to our room. The front staff was very helpful with directions as well.
The room was ok.
It was quite spacious and laid out nicely.
Both showers were in need of some repair.
One of the bathrooms had pieces falling off of the water control.
August 8, 2013
Rated 3.0 out of 5.0 by Joech71 Not Comparable
Previous to this stay we visited Holiday Inn Express in Spokane and Holiday Inn Express in Seattle. We chose all Holiday Inn Express locations because of previous successful visits. In comparison this was the least enjoyable of all. At each of the other hotels of the same brand we were given a bag of goodies for the kids and us and they welcomed us back to recognize us as Holiday Inn Express members. It was a nice treat to have and we liked the personal service. There was always room to park and room in for breakfast. This location had no room to park the breakfast room was packed. We had to wait two days for things that ran out during breakfast. The worst part was that our bed sheet came off the bed during the night every single night. (Even when the sheets were changed) Not sure if this is due to the sheets being old and the elastic being old as well. We are both small people and it made our sleeps very uncomfortable. The pool at this location only has small itty bitty towels where the other locations had regular sized towels. We will continue to choose Holiday Inn Express but not this specific one.
August 6, 2013
Rated 4.0 out of 5.0 by 198034032 旁边的活动设施别错过
August 4, 2013
Rated 5.0 out of 5.0 by Jlaser great hotel
great hotel, everything top notch, weird location though
August 4, 2013
Rated 5.0 out of 5.0 by glad4 nice room and good service
The room is nice, amenities and continental breakfast are good. The hotel location is near restaurants and stores.Wifi is available
August 3, 2013
Rated 4.0 out of 5.0 by 604edc Very nice accomodation
We spent the night at this hotel and found everything to our satisfaction. The location of the hotel is ideal as the area is very quiet at night. The staff was accommodating and pleasant to work with.
August 2, 2013
Rated 4.0 out of 5.0 by MrsCookieMomster Great Stay
We were just popping in to Vancouver for the day and it was a great affordable stay, free parking, pool & breakfast - just what I needed for my family. It was a great location with lots of amenities for both parents and kids. Can't wait to do it again!
August 2, 2013
Rated 5.0 out of 5.0 by ukgrandej Stayed twice and both were excellent experiences
We stayed 1 night at each end of an Alaskan cruise. We used the hotel's park and cruise package. Each time we were upgraded to a nicer room (one was a kitchenette and the other a spa tub). The staff were friendly and helpful. The rooms were clean and very comfortable.
July 27, 2013
Rated 5.0 out of 5.0 by tiger4me Holiday Inn Express Riverport
Nice quite stay in this hotel. Close to Richmond BC downtown and Vancouver airport. Good breakfast with varity of food. Will stay in this hotel again.
July 11, 2013
Rated 5.0 out of 5.0 by DIXIE1942 GREAT SERVICE OFF THE BEATEN PATH
FIRST NIGHT IN CANADA AND HAD A GREAT EXPERIENCE. ALEX WAS VERY HELPFULL
July 7, 2013
Rated 5.0 out of 5.0 by Resul196 Looking for value and comfort
I visited Vancouver and did not want to pay top dollars for downtown hotels which always comes with noise pollution, so I rented a car at the airport and picked this nice quiet hotel. The only issue is the crooning pigeons on top of cooling units, they should add some wires so that they pick some other spot rather than room windows.
July 3, 2013
Rated 5.0 out of 5.0 by CHRISA28 Outstanding Staff
Sam was cheerful and helpful on entry to the hotel and the same smile when we checked out!
June 24, 2013
Rated 4.0 out of 5.0 by fromseattle too expensive
Because all the hockey players come here it's way overpriced!! Breakfast was great. Parking is awful.
June 19, 2013
Rated 5.0 out of 5.0 by Infowars Great HIEX
I've stayed here many times since they opened ...never any issues.
Very clean, quiet, and a great breakfast selection.
June 10, 2013
Rated 3.0 out of 5.0 by BasilT Comfortable Room
Parking onsite was limited and a challenge when the adjacent movie theatre in session.
June 8, 2013
Rated 5.0 out of 5.0 by Sandy63 Pillows
Great pillows. Bed was very comfortable. Lots of things to do in the area.
May 26, 2013
Rated 4.0 out of 5.0 by Allan65 Great Vancouver option outside city
Great location with entertainment and food near by. The place is kept clean and neat.
May 20, 2013
Rated 5.0 out of 5.0 by lmjk Wonderful room and excellent service
Appreciated the upgrade to the jacuzzi suite. Liked the fact that the windows could be opened, so we could enjoy the breeze.
Will definitely recommend this hotel!
May 11, 2013
Rated 4.0 out of 5.0 by easyBreezy good location, nice sized suite
We enjoyed our stay in the 2 bedroom suite. We were thrilled with the 2 king beds and we had ample room in the living area for 4 adults and 2 small children. The bed was too firm for me BUT... my husband loved it so, it depends on your preference. We would definitely stay here again.
May 10, 2013
Rated 3.0 out of 5.0 April 10-11 2013
Staff were very friendly and helpful. Airport shuttle was great!
The room was clean but the bathroom has a foul sour odour, so I had to keep the bathroom door closed all night. It was as though the cleaners had cleaned the bathroom with water only and without any cleaning fluid. It smelled quite unsanitary, forcing me to sleep with the window open
April 16, 2013
Rated 5.0 out of 5.0 by InSearchOfGoodFood Great Family Hotel
I don't want to give it a good review because then everyone will start staying here and then it will turn into an old used hotel! But in all seriousness, this was an awesome place. The kids loves it, the rooms were big and clean and the breakfast was great. The staff was really nice and helpful, which makes a huge difference! Will definately be back next time we're in town.
April 12, 2013
Rated 5.0 out of 5.0 by wmcc Great service and quiet room
Room is very clean and service is great. Will come back again.
April 6, 2013
Rated 5.0 out of 5.0 by Holiday2013 Excellent staff and accommodation
I felt a warm welcome by all the staff, especially from the buffet breakfast room, housekeeping etc.
The staff who pick and drop me off to the airport by the hotel shuttle bus were both very efficient, professional, accommodating, flexible and very informative to the hotel services they provided.
And because I loved nature, I enjoyed sight seing from the airport to the hotel.
Accomodation was excellent, room arrangement, beds was very comfy and so on.
Everything on my list, was met. (room with fridge and micowave, fitness and swimming pool, free parking, shuttle bus to/fro airport, free buffet breakfast, etc.)
I can't wait to come back. I'll surely recommend this hotel to all my friends and relatives.
April 6, 2013
Rated 5.0 out of 5.0 by Jaws101 Excellent service and great beds
A pleasure to stay at this hotel. Juvy and Brandon made the trip extra nice.
March 27, 2013
Rated 3.0 out of 5.0 by AngieKSSI Not as good a usual
Normally I love the hotel, but there were alot of children there, younger hockey players that were making alot of noise that we could here in our room. One of the parents/coaches encouraged some of the children to run in front of my husband to get to the food before him which was a bit rude. Maybe the teams could eat in the other room. A hockey mum was running around taking photos with a flash that was annoying.
However, Richard, is amazing. The staff is usually always great. Not the hotel's fault they are getting popular and there is an arena next door. I think I'll check to make sure there are no teams the next time we make a trip to Vancouver.
March 23, 2013
Rated 1.0 out of 5.0 by Lori12 Disappointing
I have been a guest at your hotel several times and have been delighted with your location and full breakfast and clean rooms however our last visit was disappointing.
We selected your hotel for our hockey team as your location was right next door to the arena. Our manager reserved the hotel months in advance and requested early check in for our team. None of the team received early check in.
We were startled awake just before 5 am to the fire alarm ringing. We all quickly dressed to evacuate the building when the alarm was shut off. We waited for instruction or further alarm which within 15 minutes it rang again. We put our shoes back on and all the guest were in and out of rooms. We had people travelling with us that had medical issues and they had a hard time evacuating. After several on and off alarms it became apparent that it was a false alarm. In the future it would be nice if a staff member could address each floor that it is a false alarm or a real emergency. I would hate for my elderly grandparents or someone with limited mobility to try and take the stairs due to a false alarm. A technician came to work on the alarm the next day and the alarm repeatedly sounded all day so we were unable to catch up on any sleep. I was extremely unhappy with the front desk staff as I voiced my concerns of how they handled the situation. I suggested that they might have wanted to apologize to their guests by sending a letter to each room or calling each room and explaining that there may be further interruptions throughout the day. Only after my suggestion did they in fact do this. Due to this lack of attention or sincerity form your staff several members of our team checked out and found another hotel that would honor the same rate. Our group booking was also not given the best possible rate as one guest cancelled her group booking and was able to reserve at a cheaper rate.
Overall the experience was poor. We also asked for late checkout as we would then know if we would be staying an extra night as I left for the game I confirmed with the front desk that I had late checkout and when I arrived back at my room at 12:00 my key did not work, when I asked the front desk why my key didn't work he said all our keys expire at 11 am. When I said I had confirmed my late checkout, he said," I'll just re-key it for you.", no apology. I was simply stunned by several staff members rude behavior.
March 23, 2013
Rated 1.0 out of 5.0 by Buz47 wonderful staff
The staff is always responsive and friendly. When we request help, the response is always beyond the minimum requirement. This hotel is well run.
March 13, 2013