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Rated 4.6 out of 5 by 297 reviewers.
Rated 5.0 out of 5.0 by Good family hotel We stay there for the convenience it adds to our vacation. Not only are we shuttled to the airport, but we park our car there while we are away, and there is lots to do with our kids that we can walk to. For us, it makes life easier if the kids are happy. If you have little kids, bring your own swimming floatation devices as there are not any life jackets. July 29, 2014
Rated 4.0 out of 5.0 by Great Value This Holiday Inn met all expectations of being clean, comfortable, and helpful staff. We arrived early from a cruise and were able to store our luggage prior to check in. We checked in an hour early and the staff was very helpful. There were several places to get something to eat within walking distance. Love HI pillows and beds. Very comfortable. Room had a table which is always a nice addition.Close to the airport and provides a free shuttle. July 28, 2014
Rated 3.0 out of 5.0 by taken as granted I am sleeping at this hotel 5 to 10 days every month. I know that it is busy season, but when sold out the service to IHG reward platinum members fall below acceptable. 1- no newspaper in the morning 2- no room upgrade during peak period even though I am here when the hotel is in low season looking for customers. 3- peak season price increase for a corporate rate. Taking me or any recurring customers as granted is a mistake and should be fixed. July 28, 2014
Rated 5.0 out of 5.0 by Great Room and Service My family and friend recently stayed at the hotel and were very pleased with every things, from clean room to breakfast choice. We are very pleased with staff and service, especially Clair who helped us during the check-in process and recommendations including restaurants. Please extend my appreciation to every hotel staff member. If I ever visit areas in Vancouver, BC, I definitely come back to the facility in Richmond, BC, Canada Howard July 27, 2014
Rated 5.0 out of 5.0 by Diamond in the rough Quiet area for pre-cruise travel. Nice that it has airport transportation available. We had a rent a car, but there were several options to use mass transit. July 27, 2014
Rated 5.0 out of 5.0 by Great Value and Service We needed a place to stay in the Vancouver area that did not cost as much as downtown. Richmond fit the bill! It was close to the Tsawwassen Ferry to Victoria, only a few kilometers from the Vancouver International Airport, and only about 10 miles to Stanley Park! We reserved two rooms: one for us and one for our German friends who were visiting Canada also. The Richmond Holiday Inn Express was an ideal choice. The caterer even made us a birthday cake for our friend who was turning 26! We would choose this location again! July 27, 2014
Rated 5.0 out of 5.0 by great service We had a wonderful stay. I would recomend this hotel to anyone. July 25, 2014
Rated 4.0 out of 5.0 by confused front desk Th front desk were very nice but I thought that they were new at their postings because they were not quite sure of how to do everything. I had to have my third room key re-keyed 3 times. Myself and a fellow traveler in our group switched rooms because of bed configuration and advised the front desk, but they said they could not change the room on our billing, and since the room was the same price we just said OK, and hoped that the other guest did not rack up any incidentals. I did advise the day manager of this when I was checking out. The manager was in the back during our stay but never came out when we had queries. I understood a fully equipped kitchen to include a stove top, and I do not consider a microwave convection oven to be a fully equipped kitchen. We planned our stay in the more expensive rate rooms with kitchens to save money and not eat out. Needless to say having no oven we did not save any money. I did complain and was brought a plug in burner, which stopped working after the first time. Since there are no pots and pans in the room, it was really not much use. If you are going to advertise full kitchen, you need to equip the kitchen. Just a side note there were two burnt out bulbs in the kitchen and one over the bar. They were not changed in three days. Who checks this? The guest? Any how overall we had a great stay and the kids enjoyed the hotel. The beds were so comfortable, the maids were great and the hotel was clean, and I would stay there again. Thank you July 23, 2014
Rated 4.0 out of 5.0 by Great location On the map this hotel may seem out of the way, but it is in a perfect location for exploring Vancouver and the Greater Vancouver area, just two minutes from the highway. The hotel is new, the facilities are adequate and the breakfast is great. I would recommend this hotel. July 23, 2014
Rated 5.0 out of 5.0 by Lacrosse Provincials Teams This hotel has AMAZING value and service. The staff went above and beyond to make our team happy! The food choices for our athletes and families was unbelievable. The pool was nice and clean and the rooms were the same. The suites are totally outfitted with hot plate, microwave, dishes and cutlery, dish washer, and fridge. They even have a BBQ that all guests can use near the pool so you can watch your kids swim and then eat outside on the patio. WE WILL BE BACK for hockey !! BEST HOTEL EVER!! I will recommend this hotel to EVERYONE in our association!! July 22, 2014
Rated 5.0 out of 5.0 by Accomodating Our lacrosse team stayed while competing in the Provincial Championships and the hotel went beyond what was expected to take care of our needs, for example: started breakfast early Saturday so the team could eat before 7:30 AM game; provided banquet room at no cost for team dinner; discounted hotel rate; easy check out and in. I hope to stay here again at future team events. Cheers from a happy customer. July 22, 2014
Rated 5.0 out of 5.0 by Stay excellent with terrific management and very friendly staff. The pool was clean and warm, the Jacuzzi tub soothing while looking through the private louver doors that open for TV watching. Most important was staff that seemed to genuinely want to be there working both individually and for you the guest. I even watched great comradery with professionalism amongst them during a tasty breakfast which was not your Continental breakfast as expected. Breakfast was delicious, hot and fresh eggs, sausage, hash browns, fruit, cinnamon rolls, tea/coffee/juice, and more, all cooked in-house, definitely not what I was expecting, fantastic. Clean, quiet, stay with a great room. Central to so much fun, we are talking less than 10 minutes, for indoor water park, economical bowling, huge movie theater with Imax, and more. I will stay again for sure when visiting family in Richmond, and have already emailed family in Ontario that I have found the place to stay when visiting. Gordon, Victoria, BC. July 22, 2014
Rated 5.0 out of 5.0 by Nice retreat! Love the Hotel, staff are friendly and do a great job. Love the location, everything we need close by. July 22, 2014
Rated 5.0 out of 5.0 by great hotel Wonderful experience. Great food. Quiet room. Very clean hotel. I would recommend this place to anyone. July 22, 2014
Rated 4.0 out of 5.0 by clean and tidy Was as very clean unit. traveled with my parents so the king bedroom suit worked well and having a kitchen helped with the kids and not having July 19, 2014
Rated 5.0 out of 5.0 by Traveler The exchange rate thing should be addressed. There should be a channel selection guide in the room for ease of access to the TV. Those were the only down side, the whole package was excellent. July 18, 2014
Rated 5.0 out of 5.0 by Comfortable stay. Our stay at the hotel was to our complete satisfaction. The manager Karen was extremely pleasant and helpful. We requested a earlier check-in time in order to prepare for a wedding in the afternoon. Our rooms were ready when we arrived and we attended the wedding on time refreshed and relaxed. Our overnight stay was comfortable and although the breakfast room was rather crowded we managed to find seats and enjoyed a breakfast that offered everything possible that would suit anyone.We have stayed at the Holiday Inn Express before and will do so again in the future. July 18, 2014
Rated 5.0 out of 5.0 by Recommend this hotel I would recommend this Holiday Inn Express to anyone very family oriented and clean. The breakfast was fabulous and a very good variety. July 16, 2014
Rated 5.0 out of 5.0 by Pleasantly surprised. My expectations were about average for a chain hotel before I arrived, having stayed in many in my life. I just figured it was a bed to sleep in while our family toured the city. This was not the case. The staff were consistently helpful and courteous. Extra bedding, of course. Help from housekeeping, no problem. Every request I had was met with a real willingness to help out. I cannot eat gluten or dairy, yet every morning I left the complimentary breakfast feeling satisfied with my meal of eggs and potatoes and sausage. My gluten eating kids loved the pancake maker and cinnamon buns. Our room was great, parking was easy . . I really have no complaints. I will definitly recommend this hotel to friends. July 15, 2014
Rated 5.0 out of 5.0 by Excellent Richmond stay Stayed at this hotel for two nights. A quick drive to Richmond fishermans wharf and a few minutes from Vancouver downtown. Great service. Highly recommended. July 14, 2014
Rated 5.0 out of 5.0 by A Pleasant Stay We spent 4 nights at the hotel and I have only good things to say. Isn't the most important thing cleanliness? This hotel does a great job in this area. The second most important thing is sleep quality and again it scores high, as the beds and linens are excellent. What is also important is debateable but if it is breakfast then the Holiday Inn Express Richmond scores high in this area as well because they serve many people daily and keep it running smoothly and it tastes great! July 14, 2014
Rated 5.0 out of 5.0 by Excellent and comfortable Rooms were comfortable and allowed our family of four some much needed space. Pool area was great for the kids & we used the workout facility. Definitely recommend this spot. IMax theatre & video games just across the parking lot along with a couple of restaurants July 13, 2014
Rated 4.0 out of 5.0 by Easy Ride into Vancouver This hotel, located out the outskirts of Vancouver, makes for an affordable, comfortable place to stay and has several family-oriented entertainment options within walking distance (literally right there in the same parking lot). There are several restaurants also just a few steps away. We drove to this location after crossing the US/Canada border and it took us very little time to find the hotel. If you have a car, take a drive into Steveston Village - charming, and of course make sure you also explore fabulous Vancouver! The only concern for staying at this property is that the breakfast area is too congested for the number of rooms/guests. One suggestion would be having the same food lineup offered along the opposite wall so the long line could be split in two for faster movement July 12, 2014
Rated 2.0 out of 5.0 by not good still waiting for manager to call, dont think its gonna happen July 10, 2014
Rated 5.0 out of 5.0 by great service Nice hotel with courteous staff and good location. Enjoyed 4 nights staying in this hotel and toured Vancouver and Victoria. July 7, 2014
Rated 5.0 out of 5.0 by Very nice suite in new wing We checked in late in the evening after a long flight from London. It was a delight to find such a nice suite with superb queen beds. The room was exceptionally well equipped, and we enjoyed our brief stay. However, the breakfast room was so crowded Sunday morning that we returned to the room, checked out and went to an IHOP. July 3, 2014
Rated 4.0 out of 5.0 by Good value Awesome staff and great breakfast. I would stay here again in a second July 2, 2014
Rated 5.0 out of 5.0 by Nice "out of the way" hotel. This hotel exceeded my expectations for a HI Express. The size of the room, cleanliness of the entire hotel and friendly, professional staff were spot on! July 1, 2014
Rated 5.0 out of 5.0 by Great Hotel Enjoyed our stay here. Very comfortable room, clean hotel, very friendly staff! June 30, 2014
Rated 5.0 out of 5.0 by Vacation The stay was wonderful! Clean room, very professional staff and great food for breakfast! June 29, 2014
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