Rated 4.6 out of 5 by 276
Rated 1.0 out of 5.0 by poobum breakfast and room
Air conditioner rattled and banged all night, next morning floor was absolutely drenched under the window from it. Went downstairs for breakfast and poured a coffee and noticed one pancake sitting at the pancake maker on a plate. Sat down to drink my coffee within sight of breakfast bar. Noticed someone remove plate with pancake on it and push button for more. After drinking my coffee, went to get my breakfast and noticed 2 pancakes on a plate at the pancake maker. As I was wanting pancakes, I removed them and set them aside as I did not want someone elses pancakes. Made my pancakes, removed them and sat down to eat. As I was eating, the breakfast staff came in, saw the pancakes that weren't being eaten, put them under the warming tray with the eggs, etc. and put up a sign advising "out of order" on the pancake machine which had worked for me moments earlier! I was absolutely horrified as she had no idea who or what had been done to those pancakes! Makes me wonder what other food gets "recycled" in those breakfast rooms that we have had to pay for as part of our stay.
April 4, 2014
Rated 5.0 out of 5.0 by dno8809 Shuttle Service to/from Airport
Staff were very quick to order taxi's, at no charge, when shuttle was either overbooked or stopped running for the night. Very much appreciated, especially after a long flight.
April 2, 2014
Rated 5.0 out of 5.0 by Al T Great stay
We arrived after a long day of travel and were surprised by the quietness of this hotel. Sleep was not a problem. This hotel had been updated from our previous stay.The morning breakfast was more than adequate and a good selection for our family of six.
March 25, 2014
Rated 5.0 out of 5.0 Great value for the price.
I accidentally booked the wrong Holiday Inn Express, however when I arrived here they easily accommodated me and transferred my reservation. Close proximity to groceries and public transportation. Excellent hot breakfast, luxurious bedding and great amenities. I only wish I had more time to relax and enjoy what they had to offer.
March 23, 2014
Rated 5.0 out of 5.0 by trouble124 Holiday Inn
Great airport hotel with good value for the price Quiet rooms and good breakfast for a hotel in this price range. used the m4 times in last six months
March 12, 2014
Rated 5.0 out of 5.0 by Jeannette56 Will Definitely Stay Again!!
Staff was very pleasant and helpful. Arrived late but
had a great sleep on a comfortable bed. Shuttle service was great!
Also close to airport.
March 7, 2014
Rated 4.0 out of 5.0 by DKW1955 Check-in clerk goes the extra mile
Holiday Inn check-in desk clerk went the extra mile by taking us to our Holiday Inn Express after shuttle driver from airport had dropped us off at the incorrect location.
March 7, 2014
Rated 5.0 out of 5.0 by Mrs. M. Nicely appointed room with a very comfortable bed.
Staff at reception were welcoming and helpful. I appreciated the opportunity to check in early after a long flight.
Thank you for the excellent service.
March 5, 2014
Rated 5.0 out of 5.0 by Nickottawa good service
Arrived at 12:30 a.m. and hungry as food facilities were closed at the airport. In response to a request for a muffin and perhaps a piece of fruit, Leon (spelling?) the front desk clerk, brought us each a bag with a couple of fruit, muffin, and yogurt. Above and beyond and was very much appreciated.
February 28, 2014
Rated 5.0 out of 5.0 by sueyp Great stopover location
Easy to get to with free shuttle, spacious room, very quiet. Would recommend to anyone and will use again.
February 25, 2014
Rated 5.0 out of 5.0 by DJ's Great Beds, pillows and service.
We have stayed in several places near YVR over the years and Holiday Inn Express-Richmond is now our choice whenever we require an overnight stay and secure long term parking.
Their beds and pillows are the best.
Their breakfast layout is fantastic, they will even pack you an early morning flight breakfast to go.
Fast check-in and out.
Great shuttle service too.
February 25, 2014
Rated 5.0 out of 5.0 by Grandmo LOVED OUR STAY
I often stay at a Holiday Inn Express, when on vacation. You can't beat the price for including a wonderful breakfast, being close to the airport with a free shuttle & my husband always loves the free Wifi. A special thanks to Rose on reception, for the wonderful friendly service she gave us. There was no charge for printing out my boarding passes for our flights, the next day. This is a service that I have not found in any other hotels, I've stayed in. If I ever find myself in Vancouver again, I will definitely stay here again.
February 21, 2014
Rated 5.0 out of 5.0 by Elsha So good!
Upon returning from our stay in the Hyatt Regency (posh) hotel in Maui, I can tell you that having to overnight to make our air connection the next day, the room we stayed in with you at 1/3 the daily price was 3 times better in cleanliness, willing and helpful staff and overall refreshing appearance.
Our single complaint:
Upon arrival in Vancouver we wished to take the shuttle bus to your hotel and asked the airport information desk how frequently the rotation would occur and when would the next bus be there. The bus did not arrive. Husband went back inside to the information desk and asked how much longer and was told 30 minutes. Thirty minutes later, still no bus so I went inside and called Holiday Inn directly. I was told that the last bus had left 1 1/2 hours ago. (That, by the way, is how long we stood outside in the cold wind and rain without a winter coat.) However your nice counter person told us to take a cab and she would would reimburse us the cab fare - which she did. When we left the next day we noticed our Mountain Air flight had been cancelled. After mulling this about, we called Mountain Air who told us that we had been transferred to another small airline but we were now very late. So we decided to grab a cab again as that way we might make it. Again, a second nice person behind the desk gave the driver a voucher for the cab fare. We were astounded. This was certainly not your fault and we did not expect this. However, we thank you very much. Nice gesture and shows class.
As for the miscommunication regarding the transfer bus times, could you please co-ordinate your information with the desk at the airport as there were three couples waiting as long as we.
Thank you for your time and consideration and we will be guests with you in the future.
Elsien and Darrol Craik
February 21, 2014
Rated 5.0 out of 5.0 by Cochy01 Easy to get to, good service, clean rooms
Great location. After picking up friends at the airport we visited Steveston village and shopped along Bridgeport road.
February 13, 2014
Rated 4.0 out of 5.0 by rdog56 Good Hoteal Near the Airport
This hotel is clean and comfortable and very close to the airport. They offer a free shuttle to YVR, which is very convenient. The internet service is fabulous, something you don't find in many hotels despite our increasing need for connectivity. I would recommend this hotel for a stopover or even an extended stay.
February 8, 2014
Rated 5.0 out of 5.0 by gcc50 Comfortable
Very close to airport with complimentary shuttle. Clean and comfortable rooms and friendly staff. A good variety of hot and cold breakfast items. Perfect hotel for travellers and families.
February 7, 2014
Rated 5.0 out of 5.0 by katididit A Great Stop For Travelers
We stayed here immediately before and after our trip, and both visits were excellent. The staff did everything right with friendly efficiency. We had a couple of special requests that were effortlessly accommodated. The room was spotless and the beds very comfortable. Great value and service - highly recommended.
February 7, 2014
Rated 5.0 out of 5.0 by gremlin03 best breeakfast
best deal in town, close to the airport. Free full breakfast and free shuttle to airport
February 6, 2014
Rated 4.0 out of 5.0 by Nellie28 comfortable, relaxed stay during travel
To be ready for the next part of my journey I always stay at the Holiday Inn, Richmond. On my latest visit check in was friendly and efficient; my room quiet and comfortable, breakfast supplies were quickly replenished on request and shuttle service dependable and pleasant..
January 29, 2014
Rated 5.0 out of 5.0 by Neemo123 Comfortable bed and friendly staff
When we arrived at the hotel, we were greeted by the friendly staff and during our stay they were very attentive and helpful with our needs. Overall we had a very pleasant stay.
January 22, 2014
Rated 5.0 out of 5.0 by Captain77 Best location for the city, without having to pay city prices
We have stayed at the Holiday Inn Express at least five times, and have never been disappointed. The same was true for this quick trip across the border.
The only confusion was over the garage fee --
When we called in the reservation, we were told that parking would be $12.00 nightly;
when we checked-in, one clerk told us that there was NO charge for parking (presumably because the garage floor was being resurfaced and parking was difficult); and
when we checked out, I think we paid $8.00 for each night's parking. No big deal, but still a bit confusing.
January 10, 2014
Rated 5.0 out of 5.0 by Java2 Good value hotel near airport
We required accommodations near the airport for a night before flying out in the morning. The free shuttle service from the airport, and returning to the airport in the morning, was very convenient. The complimentary breakfast was perfect before our morning flight. The beds were very comfortable. The rooms were rather small, but were very clean and perfect for our overnight needs.
January 6, 2014
Rated 4.0 out of 5.0 by Red hot lava Be careful of a windy night
The 8th floor was nice and quiet for rewards members until the wind kicked up. There were fans or banging sounds which resulted in less sleep.
Pros: nice, clean and friendly staff. Secured parking. Easy access to the highway.
Cons: no fridge or microwave.
January 6, 2014
Rated 5.0 out of 5.0 Great Value and Comfortable Room
Great stay at this well managed property!! Very clean and comfortable room and awesome bed. The breakfast was remarkable !! Would recommend this hotel !!!!
January 6, 2014
Rated 5.0 out of 5.0 by Carlawin Luv this hotel
Great value for money stay and fantastic, helpful staff ( Eric and Jenny..thanks for assistance)..will be back
January 6, 2014
Rated 5.0 out of 5.0 by Big Daddy Excellent for Travelling; Love the Breakfast!
Had an overnight in Vancouver before flying to Maui. Hotel's shuttle service was very prompt, and dropped us off the next morning right in front of our airlines' kiosks. Hot breakfast was delicious, had a good selection, and gave us a perfect start to a 6 hour flight. Room was very clean, quiet, and beds were comfortable. Front desk staff offered a wake up call, although it was not needed. I would definitely recommend this hotel to others.
January 5, 2014
Rated 4.0 out of 5.0 by BC777 Comfort bed and nice shower
Room is very comfortable, breakfast room was crowded when I got there around 9 am.
January 3, 2014
Rated 5.0 out of 5.0 by ArtsieAngie A pleasant stay
Room is clean, bed is comfortable, cleaning staff pays attention to detail, staff at check-in is very professional. Top that off with a good location right beside Costco and only a short walk to the Skytrain station! It is excellent value for an airport hotel.
January 2, 2014
Rated 5.0 out of 5.0 by Blondie68 Housekeeping
Housekeeping used her key to enter our room around 10:00am without knocking or announcing herself while the do not disturb sign hung on the door knob.
This is the same person who kicked us out of our room on our last visit because it was her last room to clean & she wanted to be done.
January 1, 2014
Rated 5.0 out of 5.0 by Reillykins Great Value for a Great night Sleep
I had to stay here overnight for a long layover I had from the airport, staff are extremely friendly, they have shuttles that take you to and from the airport and the beds are incredibly comfortable. My stay was worth every dollar I paid and then some. I slept really well and had a really good experience there.
December 30, 2013