Rated 3.9 out of 5 by 335
Rated 2.0 out of 5.0 by Proam1985 Noisy, old and outdated and slow
I arrived at this hotel expecting a comfortable stay in downtown Vancouver. And other than the doors slamming in the hallway all night, other guests running up and down the halls, slower than dialup (you remember dial up) internet speeds, and high priced food, I gues it was okay. Try adjusting your worn out door closers in the rooms, or better yet replace them with ones that work.
October 21, 2013
Rated 5.0 out of 5.0 by mvpusa Clean, comfortable and great location!
I recently stayed at Holiday Inn downtown Vancouver for 4 nights, and very much enjoyed the hotel. The room was big, clean, quiet and very comfortable. I loved its location which is next to many restaurants and scenes. Will definitely stay at this hotel when I'm back in town!
October 18, 2013
Rated 1.0 out of 5.0 by Hoyte Disappointment!
What a major disappointment for the last stop on our wonderful 3 week trip! First, the location is great; convenient to Yaletown's great pubs & restaurants and public transportation to get you everywhere else.
However, we were placed in an end room which was cold and drafty. The internet connection never worked. We complained and they brought us a space heater, which was not adequate because the room remained cold and drafty. I also beefed about the internet, but the IT person—a third party provider, off site—did not resolve the matter.
On the last day of our 3-day stay we were move to a room with individual heat control and improved wifi. This unit in the IHG chain did not live up to their standards and our expectations [we're loyalty members].
Finally, if the foregoing wasn't enough, at 2:45 in the morning an alarm started to go off! You wake up in panic & fear, your'e on the seventh floor, what to do? We started to dress to evacuate, the phone seemed to be dead. No one is in the hall alerting to possible danger! I tried the phone again--this time it worked--but the night clerk cavalierly informed me it was just a false alarm! Now, we were wide awake and unnerved! We had set our alarm for 5:00 to catch an early am flight. Is that customer care?
October 16, 2013
Rated 5.0 out of 5.0 by Hyde57 Pleasant and relaxing stay
Our stay was pleasant, the room was clean and the bed comfortable and the floor was quiet, the atmosphere was very relaxing, the hotel is in a good location downtown Vancouver with easy driving and walking access to all amenities, the service was friendly and professional and we felt welcome.... the only con is we were charged 20.00 extra for underground parking per day as a hotel guest....As a guest of the hotel, the parking should of been included.....
October 12, 2013
Rated 1.0 out of 5.0 by Jennifer47 Rodent Feces + Noise = Will not return
We were quite horrified to discover mouse droppings IN THE BED at this hotel. Staff on the floor offered to change the bedding, but really? Knowing that there are mice living in the room with you isn't really going to be resolved by new bed sheets. I commend the front desk staff for giving us "free parking" due to the rodent droppings. But when added to the constant noise all night from the street (we were on the 2nd floor), normal noise in a busy, happening downtown -- but for a family of five with a toddler, I really was hoping for at least one or two hours of sleep. People walking by after the bars let out were whooping it up until 4 am and it sounded like they were in the room with us. Would NOT recommend staying here but if you must, don't get a room on the lower floors. We are IHG members and stay at Holiday Inns throughout North America nad have never had an experience like this. Ever.
October 8, 2013
Rated 5.0 out of 5.0 My First Stay
This was my first stay at this hotel. Yes , I will be back!!! The hiring and training of the staff is spot on!!! I enjoyed the Juliet Balcony.
October 6, 2013
Rated 5.0 out of 5.0 by BigRollo Staff
I had a fantastic stay. The room was quiet, except for an occasional siren.
From the time Sarah checked me in on Saturday, to the time I left on Tuesday, the staff was great. I hate to name names because I'll probably skip somebody, but Lily, Jessie and Candy at breakfast; Tim (who recommended a great restaurant#, Arnie, and Nova #even Michele who ran out of Grand Marnier) behind the bar; and Sarah made the stay fun. With the nasty inclement weather, guests needed some sunshine and they all provided it.
October 4, 2013
Rated 4.0 out of 5.0 by Mich56 Good
We had a good time and comfortable bed . The location was good . Room was good .
October 3, 2013
Rated 5.0 out of 5.0 by CruisingCouple Comfy, great sleep
Super comfy bed, great night's sleep.
We always enjoy the typical HI breakfast, which was missing at this hotel. Tim Horton's and Starbucks are both within a block, so it was all good
September 29, 2013
Rated 5.0 out of 5.0 by Susi07 Finale to a wonderful trip
Hotel located just a few blocks from Robson Street shops and Downtown. Reception staff very helpful. Room was superb and just what we needed as a last relaxing day of our trip to Vancouver before having a great in-room supper and then taking a night flight home. Thank you.
September 25, 2013
Rated 4.0 out of 5.0 by Vernon1 Excellent Hotel
Excellent Hotel for staying in the city. Very plush hotel which I found a little intimidating. Facilities were excellent
September 22, 2013
Rated 5.0 out of 5.0 by Zienfamily Close to main activities, excellent concierge!
The location was perfect for us to walk to the cruise ship on the morning of our cruise. The concierge assisted us with tours of Vancouver and great restaurant choices for the couple of days we were there before the cruise. We love to walk/hike and found great places for both. A beautiful city easily accessed from this location.
September 16, 2013
Rated 1.0 out of 5.0 by derricks101 Disappointing weekend
This property is in a good location, a close walk to most of what downtown Vancouver has to offer. First impression of lobby is okay, but very disappointed with room. We reserved a family room which was (we were informed at time of booking) to have 3 queen beds. The room was a huge disappointment - 2 queen beds, and literally a hospital bed in an alcove about the size of a closet. The room was dirty - large amounts of hair on all the bedding. The fridge didn't work, and the bathrooms are old, worn out and were not clean. We were moved to a different room - marginally better - linens were clean, but fridge still didn't work, same condition bathroom, and a slightly better single bed in the closet. Room was not cheap - overall very disappointing. Would not visit this property again. The staff were friendly, and tried to help. The free breakfast for our unhappiness was great - very friendly staff and okay food, but did not make up for the poor experience.
September 12, 2013
Rated 3.0 out of 5.0 by carsonoo elevators
i was mostly happy with my stay but i was not happy with the elevators not working and when they were having 10 min or more wait for them and with out stairs to parking you had to be let in from outside the building
September 11, 2013
Rated 5.0 out of 5.0 by 2aussies 7 day comfort.
This is the first time my wife and I have stayed at an Holiday Inn property and if this one is indicative of all Holiday Inns we have no hesitation in using them again.
September 8, 2013
Rated 4.0 out of 5.0 by supertap good value and location
We stay here every year during the Vancouver International Tap Dance Festival. The hotel is a great location and value for this event. Our stay last year was perfect - we were on an upper floor on the back side, so the room was a bit quieter. We also had an in room refrigerator which is so handy when traveling as a family with a busy schedule. This year our room was on the first floor facing Howe Street - Not so great - awkward to get too, no refrigerator, ice machine is an elevator ride away. The maintenance staff finally brought us a refrigerator the second night.
A larger issue that afflicts many hotels is humidity. The first floor room especially was no exception. Can't leave the door open much to let in fresh air due to security and noise issues. We'll be back next year, but I'll request a room on an upper floor next time with all the regular amenities.
September 5, 2013
Rated 5.0 out of 5.0 by GrouseGrind41 Excellent Customer Service and great rooms.
The customer service was outstanding and the room was great. Big flat screen tv, comfortable chairs including a desk chair. Huge entrance area. Our only want would have been a bigger bathroom. It was a little cramped. Otherwise a clean tidy room and a great stay. Very centrally located.
September 5, 2013
Rated 1.0 out of 5.0 by maplexx Never again
Your staff were surly and uncaring.....the girl we had was untrained and did not know her job.
The room is so small you can't be comfortable...we grant that it was clean.
The access to the parkade is a joke...their were cars sitting there blocking the driveway so we couldn't get into parkade both night...we waited 15 minutes the last evening while someone checked in.
Receipt not emailed as requested.
Small separate charge on MC card...unexplained.
September 4, 2013
Rated 3.0 out of 5.0 by GeordieBloke Testing my loyalty
Hotel starting to test my loyalty.
Room not ready for Priority check-in at 3.50 PM?
Alternate Room offered was extremely noisy. Should have waited.
Toilet broken in alternate room - had to remove lid to flush (yuk).
Internet still unacceptable for business User (previous complaint).
A little pushy in the restaurant - difficult to relax and/or work.
Disappointing to have to complain about the same stuff!
September 4, 2013
Rated 3.0 out of 5.0 by IJustin Good location
It was a good stay but was as the hotel was built in different stages, it took a bit to get used too to get around the hotel.
The spa was a bit cramped on the fifth floor but offered good services.
September 2, 2013
Rated 5.0 out of 5.0 by Louie50 Clean comfortable rooms and helpful staff.
Nice to deal with staff who genuinely want to help guests have a great stay. Will definitely be back.
August 29, 2013
Rated 1.0 out of 5.0 by dancbmac GREAT LOCATION BUT UNLIKE ANY OTHER HOLIDAY INN
I have been to many Holiday Inns around the world (Asia, Middle East) and in the US & Canada and this Hotel is closer to a dicount brand motel. I had a Platinum Ambassader upgrade and what I got was a small room with no refrigerator. We had to use the ice machine on another floor as the one on our floor was clogged. The bed comfort was great, but the room was really small for an upgrade??? I had some laundry done from previous traveling and it was very expensive just to have a couple of pair of pants & t-shirts along with underclothes laundered. I mentioned this to the Staff downstairs and I was told that he would let the Manager know later on. Unbelievable! Though the location was great in downtown Vancouver, this hotel was not up to my previous stays with Holiday Inns and not worth the cost of staying and I would not recommend staying here. Very disappointed.
August 27, 2013
Rated 5.0 out of 5.0 by Katyro Enjoyable Stay
Beds were comfortable with ample pillows. The room, if a bit small, was attractive and functioned well. Large flat screen TV made viewing easy.
Some things needed maintenance: the bar fridge was not working, the coffee maker was broken and needed replacing (and was) the bathroom door handle was loose and stuck when closed, my bedside reading light didn't work.
We faced the back lane and overlooked a lot of trash from the neighbouring building. Couple that with a very large bird dropping on our window and we preferred to keep the sheer curtains drawn at all times on our four day stay.
Also found the pool a bit cool. It seemed to warm up after a couple of sunny days, so it probably should be heated a bit on the overcast days.
The staff were helpful and knowledgeable to a person. They definitely made our stay enjoyable.
August 26, 2013
Rated 2.0 out of 5.0 by Terry48 Sleepless in Vancouver
Was suppose to have double beds but hotel was unable to accommodate. Instead the hotel put us in a very small room directly over a boutique lounge whose music literally shook the floor and dishes. I called 4 times to front desk and was told they could do nothing even though they leased the space to the bar. At 2:10 am the music stopped. After 4 days they did move us to another room. In that room we found a leftover condom and used dental floss along with old coffee in the coffee maker. For all this they offered a breakfast in the hotel restaurant that was average at best. Needless to say I would not recommend this Holiday Inn. Note that I am a priority club member.
August 24, 2013
Rated 1.0 out of 5.0 by Ebonyrose Terrible Overall Experience
This hotel was awful right from the beginning when I booked my reservation. The staff were rude and not helpful. I was staying at the hotel because of an extensive course that I was enrolled in that was being held within the hotel. I brought food and snacks because I knew that I would be in my room all weekend working on this course. My room did not have a fridge and when I asked to be moved to a room that did have one I was told 'no'. I asked three times to have a fridge brought to my room and I| was ignored every time. I had to throw out all the food that I brought. The other people that were also attending the course and that were staying at the hotel had a fridge and balcony. I had neither. I missed numerous important calls the first day because the phone in my room did not work. I ordered room service and finally received it 2 hours later. The bathtub was plugged so when I had a shower the tub filled up with water. I tried to purchase a pop and a bag of chips at the front counter and was ignored. I finally left the stuff there and walked away. Never again would I stay here.
August 22, 2013
Rated 4.0 out of 5.0 by shaz212 great value for money
This is a very good value for money. While the star rating is 3, it was clearly better.
August 20, 2013
Rated 4.0 out of 5.0 by Lv2Dnc247 Service Great, Pool a Disappointment
We stayed at the Holiday Inn Vancouver Downtown during the Lululemon SeaWheeze Half Marathon in August. The hotel was very clean and the front desk staff was exceptional, even remembering us and asking us if we were ready for our early morning cab before I had to say a word. I did, however, mark the "staff and service" as only "good" instead of "excellent" because of the maintenance staff's inability to fix our bathroom door problem. (We could get in, but couldn't get out!) The maintenance man was in and out of our room several times during his visit, and even after he left, the door handle still stuck from the inside. It's a "small" inconvenience to not latch the door when using the bathroom, but it also seems like something that either should have been easily fixed, or even more easily replaced with a new door handle rather than left as "good enough." The pool was also a disappointment. It was small, looked worn, and was placed as such you had to walk past parties in the ballrooms (which also had windows into the pool area). It was not relaxing. We couldn't find the sauna advertised in the literature and there was no hot tub. The hot tub was my own mistake; apparently I must have misread that they had one. Another guest we met in the pool area also made the same mistake. We were very much looking forward to the hot tub after running the half marathon, so in the future we will stay elsewhere with a confirmed hot tub. This hotel is located downtown, and you can definitely walk to the shopping and convention center...if you're okay with walking. It is quite a few blocks, but absolutely doable.
August 19, 2013
Rated 5.0 out of 5.0 by jleerise great room!
nice room, nice hotel, great location, friendly staff, no problems at all
August 18, 2013
Rated 3.0 out of 5.0 by dougsdeck Not bad....
It's a comfortable hotel...not bad. My granddaughter was very disappointed in the swimming pool however. It was very small and with a virtually closest-sized shallow corner.
August 16, 2013
Rated 1.0 out of 5.0 by LP206 Security Flaws and Cold Service
When we checked in I noticed what looked like a lot of security features which was nice since we were half a block from not the nicest part of town (sex shops give that away pretty quickly). Turns out- the garage is not actually locked and anyone can access it easily. You can also get up to the rooms from the street level (or unlocked garage) without a key.
The second night of my stay I got a curt call from one of the employees (he never identified hit title) asking why I hadn’t checked my voicemail. Traveling from the States I couldn’t check it on my phone due to a lack of data and never saw one on my room phone, furthermore I was in town for a half-marathon and had spent the day at the runners expo. When I explained this he brushed me off then informed me that my car window had been smashed and I needed to come downstairs.
He connected me to the non-emergency line for the Vancouver PD and I filed a report. He told me that the garage was run by a third party and the hotel was not liable for the damage but he was very generously going to cover the parking. He also stated that I must have left valuables in the car (I didn’t) and insinuated the break in was my fault. The only highlight if you could call it that, was that hotel did have someone to vacuum out the glass (that gentleman was actually very nice, and very apologetic) and put plastic over the now non-existent window. This happened to at least 4 cars that evening and two of us were in town for the same race.
I am now looking at an additional $1,000 expense, the people who broke the window tried to pry the door off first causing extra damage, for a room that can only be described as fine and service that was cool at best and condescending at worst.
August 16, 2013