Rated 4.4 out of 5 by 157
Rated 5.0 out of 5.0 Great hotel, friendly staff
The rooms are the best. The breakfast is great, has a great selection and is kept fresh. The only improvement I would make is the hot tub. It was only lukewarm and the water was not clear and no bubbles from the jets. Overall, though, a really nice hotel. I plan to continue to use this hotel.
July 29, 2014
Rated 4.0 out of 5.0 by Holipress It's OK
The guests who go to Reds game will check in midnight which means you have to give a new pass word for internet using.
Don't forget it!, because pass word will change midnight.
We (guests) know that, but front desk person don't realize that.
July 28, 2014
Rated 4.0 out of 5.0 by JW427 front dest
Front desk help need more training on hospitality.
I wasnt recognized as a Platinum Member,very disappointed.
July 22, 2014
Rated 1.0 out of 5.0 by petvette No working vending machines on 2nd or 3rd floor & Not enough seating at breakfast.
My husband is a diabetic and I will take it up with Customer Care the response I received from the front desk when I reported the urgent need to have a working vending machine available on my floor. I couldn't believe my ears.
Also, while the food at breakfast was fine, many of the guest left to find breakfast outside HIE because there was no where to sit and the staff didn't seem to mind seeing guest standing around with plates of food in their hands and eating while waiting for others to finish their breakfast and leave. What a mess at my hotel of choice! I have never had a stay that made me as angry as this one and I was traveling with my husband along with a 5, 6 and 7 year old. I thanked God several times that I was able to seat the boys by another guest giving up his chair so I could have the three boys at the same table.
July 20, 2014
Rated 5.0 out of 5.0 by Doc Cherry Creation Museum Trip
My family and I stayed at the Holiday Inn Express while we visited the nearby Creation Museum. The experience was great. It was conveniently located close to a movie theater and many restaurants. The service was great and everything was clean. The hot tub/spa was wonderful, but the pool was VERY COLD! We would return again, and we are very selective about where we stay.
July 16, 2014
Rated 4.0 out of 5.0 by agp62 Nice, friendly service
We had an unexpected car breakdown while traveling. This was the closest hotel and that worked well because I am an IHG member. I was happy that it had a suite as we were 2 adults and 3 children. Also, having a pool helped keep the kids occupied.
Breakfast in the morning was nice. Good coffee.
The only problem was trying to keep an even temperature in our room. It was either too warm or too cool.
July 15, 2014
Rated 4.0 out of 5.0 by bmac12 Room smelled of cigarettes
Everything was great except that our room smelled like someone had been smoking in it.
July 14, 2014
Rated 5.0 out of 5.0 by kensfamily clean rooms
The lobby area and rooms were clean. Enjoyed the swimming pool and spa. Breakfast was very good with good variety and choices.
July 13, 2014