Rated 4.3 out of 5 by 71
Rated 5.0 out of 5.0 by TeagueT Fabulous Customer Service
I'm a little late writing the review so I can't remember the name of the person that checked me in but he was extremely accommodating. Definitely an asset to IHG. Convenient location. Clean and neat hotel. Overall, a great place to stay!
July 11, 2013
Rated 5.0 out of 5.0 by HemiLV Comfortable bed
Very Clean hotel, counter space was limited in the bathroom with the Coffee Maker right next to the bathroom sink...
Over all it was a great place to stay!
June 28, 2013
Rated 4.0 out of 5.0 by KenWF Creation Museum VIsit
Nice new hotel. Stayed three nights. Enjoy the pool, but water was colder than most pools. Room telephone didn't work and was not fixed during out stay. With five in the large room we only got room service towels, etc. for three each night and had to go to the desk each day since the phones did not work.
June 27, 2013
Rated 5.0 out of 5.0 by wearytraveler27 Repeat guest
This was our third stay at this location . Manager (Jacob) greeted us by name , when we arrived . Could not have been more attentive ,or personable . Hotel was spotless . An all around pleasureable stay .
June 22, 2013
Rated 5.0 out of 5.0 by 2012Widow Comfortable bed, service was Awesome!
Very Clean hotel, outer Pool area was limited as was counter space in the handicap room bathroom, but over all it was a great place to stay!
June 11, 2013
Rated 5.0 out of 5.0 by SmokingTravelers Convenient, Clean, Quiet, Comfy & Helpful - Ideal!
This location met our needs superbly in every respect. Primarily we needed a good night's sleep after an eight hour drive and a location that would enable us to pick someone up at the airport the next morning before continuing on to the weekend's wedding festivities in Oxford. The hotel is right by I-75 and within walking distance of several restaurants, yet it was serenely quiet and immaculately clean, plus the beds were heavenly, so we had a great night's sleep. After our tasty and nourishing breakfast, the front desk staff was quite helpful with directions for getting to the airport and valuable advice on avoiding potential delays due to the food festival traffic. We hope to return to explore fascinating Cincinnati after this first visit to the area, and definitely plan to stay at this hotel then if they still offer smoking rooms.
June 7, 2013
Rated 3.0 out of 5.0 by pj46 sleeping
The room was great and very clean and kept very clean. The breakfast is wonderful. We also stay at the Holiday Inn Express in Lexington, NC. I was here for four nights. Every night I could not sleep properly. You took in a motorcycle gang and their actions were abominable!! They made so much noise late into the night and morning that I couldn't sleep. I did call the desk and went down to the desk to report it. I was told that they "walk the halls to hear the level of noise". Well, maybe they should have come into my room and try to sleep!!! I talked to a minister and his wife who said they hadn't slept all while they were there. When we were checking out another man was compaining of no sleep because of noise!! The minister told me that the "motorcycle group" was in the dining area every night (which I saw) and he said that he saw them drinking alcohol!!! What kind of a place are you running where there are families and there was a christian group of teenagers with their leader, and people like us and the minister and his wife??? The minister said that he won't be back if you are going to cater to people like that. We won't either. We never had any problem at the Holiday Inn Express at Lexington, NC.
June 2, 2013
Rated 5.0 out of 5.0 by Kathy578 Great Place...Seems everything is like new
The staff was so friendly and we were able to get a great nights sleep.
Had a little trouble finding it..our GPS took us to the old location. We were traveling North. We couldn't find it, until we returned to the hwy and headed North. Saw it from the hwy; went to the next exit and turned around and went back. Very glad we did.
Will definitely plan on return stays at this Inn.
May 22, 2013
Rated 4.0 out of 5.0 by gerald2002 enjoyed room upgrade
Shower curtain needed to be washed had a very bad smell
May 14, 2013
Rated 2.0 out of 5.0 by BusinessTraveler38 Road noise
I would recommend ear plugs when staying at this hotel. It is conveniently positioned along the interstate; however, there is was an excessive amount of road noise in my room.
May 9, 2013
Rated 5.0 out of 5.0 Very friendly and accommodating!
My husband and I live in the area and were displaced from our apartment after water damage from a water heater leak.
We went to the Holiday Inn Express down the road and were very thankful for the courteous staff member who met us at the front desk.
Our return to the apartment was pending its completion by the maintenance staff, so we were unsure of how long we would have to stay. We made the hotel personnel aware of this and they were very understanding.
We were especially impressed when they allowed a last-minute late check out because the apartment staff called to tell us we were ready to go back home. At the time I was making the request for check-out, it was nearly 2 hours after normal check-out. There was not hesitation from the manager. They could have said no to charge us for an additional night, but instead were very understanding.
My husband and I were happy to see the excellent customer service, which, so often, can be very hard to find!
April 25, 2013
Rated 3.0 out of 5.0 by Sparkplug Not clean, service was good
I have stayed in many holiday inn express hotels and this one does not meet the standards.
It has all the potential but needs to be cleaned.
Hallway carpets were stained.
The first room we were put in had a bad smell
The second room the smell was masked with fabrease
I am sorry to say I cannot recommend this hotel
April 22, 2013
Rated 3.0 out of 5.0 by Suprmnx Too Bad the Minotrity Rule
In General the hotel is nice and clean and the staff is friendly and helpful but this property still allows smoking so no matter what floor your on you can not escape the smell!! For the money paid the rooms are nice and location is okay with reference to the area but the staff had no idea of locals for dinner or movies in the area.
April 21, 2013
Rated 5.0 out of 5.0 by duane10010x almost like home
We arrived late, and the night manager was wonderful, she provided us bottles of water and chips (priority club member), mad sure we had everything we needed and was comfortable in our room.
The breakfast was wonderful.
April 15, 2013
Rated 5.0 out of 5.0 by Audrey57 Another great stay!
This hotel is another fine example of the Holiday Inn Express chain. We were not disappointed at all and enjoyed our overnight stay.
April 8, 2013
Rated 2.0 out of 5.0 by Poikl Disappointed
Upon arrival we were given a smoking room after reserving a non-smoking room. Tried to call the front desk and no one answered the phone, so we lugged all our luggage back down to the front desk to notify the desk clerk. She did give us a non-smoking room as per our reservation but offered no apology for the inconvenience.
Also our room on the second floor had ants crawling along the floor in the bathroom. Have stayed here several times in the past, but don't think we will be returning.
April 2, 2013
Rated 4.0 out of 5.0 by Oscar2 Needs more light to achieve higher rating
Lighting very dim in room, especially in bathroom. Cannot see to shave.
March 30, 2013
Rated 5.0 out of 5.0 by spyder13 wonderful staff
Having Mary check us in after a long drive was more then we could've asked for, She could tell how tired we were and had us in our room in no time at all... Thanks again Mary and to all the staff there. Oh yes the breakfast was fantastic....
March 15, 2013
Rated 5.0 out of 5.0 by Palmtree81 Cheerful Front Desk personnel.
Hospitality at its BEST! When 3 bus loads of guests came all at once, the hotel handled it very well.
March 2, 2013
Rated 4.0 out of 5.0 by Moss11 Great Service, Hard to Sleep
Overall a very good stay. The furnace sounded like a jet engine, and the smoke alarm kept flashing a quick white light through the night which made it hard for me to sleep.
It seemed to me that this was not typical for Holiday Inn's, so I'd still recommend to others. The room was very clean, comfortable and modern.
February 27, 2013
Rated 5.0 out of 5.0 by TelemetryTech Enjoyed my stay
Really enjoyed being able to stay in smoking room.
Not a fan of going outside to smoke.
Breakfast was good, hot and ready at 6:00am, staff was friendly and helpful. Look forward to staying at this property again.
February 27, 2013
Rated 4.0 out of 5.0 by cedonulli00 friendly staff
Very kind, attentive staff on initial check-in, and throughout. The room we stayed in was close to Interstate and NON STOP sounds of big trucks made sleep difficult. Great pool.
February 11, 2013
Rated 5.0 out of 5.0 by FredgolfISU Director Level
I stay over 100 nights on the road a year in various hotels and this one is really, really good for the money. The staff is courteous and nice, and the room was very comfortable. I would recommend this highly to anyone. Great job!
February 4, 2013
Rated 5.0 out of 5.0 by Toni1 Comfortable bed and great service
Lines and bed were ofvery good quality and slept well. Housekeeping very good . Room was very clean. Staff were very rhlpful and service was great.
January 26, 2013
Rated 5.0 out of 5.0 by Phil40 Very nice stay
All parts of the experience were excellent. The staff was helpful and friendly. The entire facility was spotless,
January 26, 2013
Rated 5.0 out of 5.0 by JackTCat Nicest Hotel in a while...
This holiday in express is comparable to Courtyards and nicer than Marriotts. Nice, expansive, elegant rooms. Reminds me of my last trip to Italy. When my company booked the Holiday In Express, I was thinking of the Soda Machine, outside, that only had diet Orange Shasta in the machine. This was one of the nicest hotels i have been in... a real find.
December 27, 2012
Rated 3.0 out of 5.0 by 58Chevy Stay on 11/26/2012
I have stayed at this hotel close to a dozen nights, since it has opened. I was very impressed when they opened. However, there are a few things that have gone a little down hill, since this hotel opened. For one, in the past year alone, at least 3 of the rooms that I have stayed had a toilet that has a leaking flapper valve, meaning that the toilet runs every 5 minutes to refill the tank. This is quite annoying. However, if you simply shut-off the valve to the toilet you will not be disturbed all night by the running toilet. In addition, the last time I stayed the biscuits (for the biscuits and gravy) was so hard, the knife wouldn't even cut the biscuit. It was a solid as a brick. Overall the hotel is clean and the workers are pleasant and I will stay again, but I wish they would take a little my time to pay attention to all the details. That is what a hotel is supposed to provide.
December 3, 2012
Rated 3.0 out of 5.0 by Traveler733 Problem
The hotel not reserved new my resevation and the hotel stuff said did no recived new changed date my arriving.
But I had conformation # and acknowleded from resevation center
the day before the day..
Another hotel groups.war never hapend such a ??
only ING Group.!!!
November 25, 2012
Rated 5.0 out of 5.0 by MalibuLynn VERY best HI Express!!!
We stay at alot of HI Expresses. This was by far the nicest, most beautiful!! The room had 2 king beds, a huge flatscreen tv with HD and Directv service. The staff was very friendly. Thanks for a great stay!!
October 27, 2012
Rated 5.0 out of 5.0 by suburanjoe Very clean
Clean comfort room. We were greeted at the deck by a very friendly staff. There was little noise between the rooms and the hallway. Breakfast was good it just needed some bacon.
October 27, 2012