Rated 4.3 out of 5 by 167
Rated 1.0 out of 5.0 by DUMB No sleep and poor breakfast experience.
We were in a handicap room with an adjoining door. Someone put a family with a SMALL child in the adjoining room who would not stop yelling. After three calls to the front desk, we were told we could move but they could not ask them to move. [Note we are in a handicap room] So at 1:30 am, we were asked to pack up our things and move to another room. This after having been on the road for eight hours. Six hours later, we went to breakfast only to find that the food was sparse and no one was available to replenish the breakfast buffet. When the food was replenished, it was not up to the standard of Holiday Inn hotels.
We asked what compensation we would be afforded and we were told the POLICY is "we moved you to another room, problem solved." This is not good customer service. What a disappointment!!!!
October 30, 2013
Rated 3.0 out of 5.0 by shanda2013 Good place for the night, bad gym
good location, quiet, and decent value. if you expect to get a workout plan on going outside. I was here 2 separate weeks and the only treadmil is out of order. they have an eliptical and bike but the water cooler is broken. i let the staff know and they didnt fix it. i couldnt fix it either. i highly recommend holiday in on freedom way over this one.
October 29, 2013
Rated 5.0 out of 5.0 by GlenDiane Stay
If in the area I would stay here again. The staff were great and the hotel was very clean. Loved it.
October 28, 2013
Rated 5.0 out of 5.0 by Travelidiot Value for Money
This hotel is really value for money. The staff is really good and caring. The rooms are clean and spacious with good amenities. The pool and the hot tub is relaxing after the gym. The only drawback is that it it close to the Freeway and sometimes you hear the noise, though you get used to it.
October 24, 2013
Rated 5.0 out of 5.0 by MrTT Super Service
Great facility...clean...friendly staff...easy access off I-75, Exit 175
October 23, 2013
Rated 5.0 out of 5.0 by J43T Clean and Friendly
Upon arriving late in the evening the hotel staff that greeted us was very friendly and made us feel welcome. Room was very neat and clean. Compared to other hotels in the area, the price for this one was excellent. We will definitely stay here again.
October 23, 2013
Rated 5.0 out of 5.0 by Joe1sr Great staff
Staff were wonderful, rooms clean, and will stay again!!!!!
October 15, 2013
Rated 5.0 out of 5.0 by Bri7844 Very Nice holiday inn express
I travel through this area a lot would stay here every time through this area right off the interstate . A little hard to get to but not Bad right behind Pilot travel center
October 14, 2013
Rated 5.0 out of 5.0 by skf1 Clean rooms and great service
Check in was quick, staff was very professional, helpful and friendly. Rooms were immaculate, and comfortable.
October 8, 2013
Rated 1.0 out of 5.0 by Diana777555 Comfortable bed an room
We stayed on sat. Night an the noise level was so bad ,from the room above us ,that we could not sleep. I called and complained at 1:00 or 2:00am. But no results! We checked out early. 5:00am the guy at the front desk said they had a wedding party.
October 7, 2013
Rated 5.0 out of 5.0 by Beecher72 Great value and location
This hotel is a great value for the price and is conveniently located (within 15 minutes) near restaurants. I've already recommended this hotel to colleagues who have to visit this area.
October 1, 2013
Rated 4.0 out of 5.0 by winnie3 breakfast was excellent
We had been traveling for several hours and started looking for a holiday inn express and yours was next. we were treated very nice. It was great to lie in bed and watch the football games. the only complaint was the chair which was uncomfortable. breakfast was very good.
September 25, 2013
Rated 5.0 out of 5.0 by IrishLassie Very Friendly and Clean
The staff was wonderful and the rooms were nice and clean. My only down side was there should of been a bit more choices at breakfast. But as for hotel breakfast goes, it was just fine.
September 25, 2013
Rated 5.0 out of 5.0 by moomsie Clean &comfortable room.
The staff was great, the room was clean & comfortable it was quiet.
The dining room was very clean. I would like to have had waffles instead of pancakes, but over all it was a good breakfast.
Am planning on staying again in Oct.
September 25, 2013
Rated 5.0 out of 5.0 by DaveDani Clean rooms and great staff
This is the second time we have stayed at this hotel and both visits we found a very friendly and helpful staff, clean rooms, and a good breakfast selection.
If in this area again, will definitely choose this hotel as a resting place.
September 25, 2013
Rated 5.0 out of 5.0 by Cornelia777 Very welcoming!
Front desk guy was so nice and made us feel so welcome.
Clean and comfy!
September 21, 2013
Rated 4.0 out of 5.0 by ANDSONS GOOD SERVICE
We spent a couple of nights at the Holiday inn express in Richwood KY. Our first room had a foul odor and we had to be moved. Our second room was great. It was big enough to accomodate my family. The staff was friendly. The breakfast was fair. We were able to relax. We would visit this property again.
September 11, 2013
Rated 2.0 out of 5.0 by Michigan55 2 month advance reservation totally ignored!
On June 24th I reserved Labor Day weekend from Aug. 30-Sept.1st. Two months in advance I requested ground floor since I was traveling with my elderly mother. When we checked in we were given the 3rd floor! I told the desk person that I requested 1st floor and he said "oh well, first come , first serve!" I was told check in was at 4 but the hotel says 3:00. Then, before we even went to our room I had to make an appt. to have the carpet cleaned the next day and I had to be out at noon and the floors would be wet for 3-4 hours. WRONG! The floors stayed wet until Sunday evening and we could not take off our shoes to relax at all. The 3rd floor smelled like it was the smoking floor and I requested non smoking. I don't know if smoking is allowed in KY but I had to sign a paper at the desk saying we would not smoke. Well, someone is because we smelled it every day. Breakfast menu was okay as they offer many items but it doesn't mean whatever is on the menu board when arriving is going to be served. Sausage gravy was only on Saturday and was room temperature as I was the first one served when she brought it out. The one person working the dining room couldn't adequately keep up with the demand of stocking plates, napkins, plasticware, food etc. My mother stayed in the room so I was alone in the dining room wanting to help the employee. Creamer canisters were empty all 3 days I was there so I took the lids off to give the gal a hint they needed refilled. I am gluten free so fortunately there was bananas and yogurt.
The rooms were clean and the beds were very comfortable. We were placed facing the interstate
so needless to say, I had to sleep with earplugs because of the traffic noise. We did not use the pool but the people that did tracked water into the tiled hallway and my mother slipped in front of the elevators where the door is to the pool.
We paid for 3 nights stay and couldn't use our room one entire day because the floors were wet. One more thing, my mother is short #4'11"# and had an extremely hard time getting into the bed so maybe they should have a little stool available. My family camps at the local state park every year and my elderly mother is unsure if she wants to stay here again. I'm extremely disappointed that even with a 2 month advance reservation, our wishes were not fulfilled. I guess we should have been a walk in instead.
September 6, 2013
Rated 5.0 out of 5.0 by Elwood001 Overall, a great stay
Comfortable room and especially liked that the breakfast items included MANY gluten-free options!
August 28, 2013
Rated 5.0 out of 5.0 by Donnie64 Very comfortable and relaxing
The clerk was very friendly and knowledgeable of local places to eat.
August 24, 2013
Rated 3.0 out of 5.0 by Lexus112 Nice Location, Right of Highway
I wanted to really give a good review for this hotel. I ask for a quiet location and the first night it was very peaceful, but the next day a group of teenagers was there running around in the halls and being very loud in the halls even the adults that was with them were yelling in the halls at the kids. It probably was a team or something but might peaceful night was no more. The rooms are very up to date and clean but for some reason the floors in the hall and in my room were squeaky and weak. The only thing I liked for breakfast was the cinnamon rolls, bacon was to crispy and thin and the eggs were egg beaters. So I just got a banana and cinnamon roll to go. I tried to use the equipment in the workout room but the treadmill was so loud it sounded like it was going to break and the bike did not work right either. Should have told management but I was just not in the mood to complain.
August 23, 2013
Rated 5.0 out of 5.0 by 69Paul Great personal service
I found the staff, especially the front desk, extremely helpful, friendly, and flexible. From keeping two rooms in the same name and different ways to pay straight to allowing extended checkout time when I was involved in an accident. They were personable, knew us by name after check-in, even though this was our first stay, had a good breakfast menu and a well arranged facility.
August 22, 2013
Rated 5.0 out of 5.0 by fan66 clean nd confortable
We enjoyed our stay here very much. Location was great for what we wanted to do which included train watching and dirt track car races.
August 20, 2013
Rated 4.0 out of 5.0 by Oscar2 Dim bathroom lighting
Cannot shave because lighting is too dim in bathroom, low wattage CFLs are not enough.
minimal breakfast choices.
August 18, 2013
Rated 3.0 out of 5.0 by meatpie123 Great service! But curtains didn't close all the way..
Employees were great! Our room faced the highway, and our curtains didn't close all the way, so we saw the headlights, from the cars all night. But would stay here again, cause of the great staff that we dealt with!
August 18, 2013
Rated 4.0 out of 5.0 by YPT1998 A few things to improve
Nice comfortable room but the fan on the AC/heat is way too loud in most Holiday Inns.
The gym is a joke. They should not be able to advertise they have a fitness facility with 3 pieces of equipment. I have to pay to go to a decent gym. I'm wondering if its not worth paying more so I don't have to leave the hotel to workout.
I can never find the stairs, I don't like taking the elevators.
The scramble eggs were gross, wish they would have boiled eggs at all holiday inns.
The receptionist was very helpful at finding a dealer to fix my truck problems.
August 12, 2013
Rated 5.0 out of 5.0 Great!
We had a wonderful stay! The staff was SO courteous and polite. The rooms were a very nice size. Everything was clean and well kept. Breakfast could have been better. We were offered the same items (other than the hot food) both mornings. But overall FANTASTIC place to stay!
August 10, 2013
Rated 5.0 out of 5.0 by Jwf65 Friendly receptionist
Great gifts for rewards members
Comfortable, clean room
August 10, 2013
Rated 5.0 out of 5.0 by richn Beds A+
Forget the Heavenly bed.......this Holiday Inn Express had the best mattress I've ever slept on and yes I want one.
August 6, 2013
Rated 5.0 out of 5.0 by SCTravel Great Stay and Wonderful Front Desk Staff
This property was well-maintained and the rooms were comfortable and clean. Jason at the front desk was wonderful and very helpful. Holiday Inn should really work on grooming him for management. He was so helpful and pleasant with every guest I saw him interact act with during our stay. I would highly recommend this Holiday Inn.
August 3, 2013