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Rated 4.4 out of 5 by 183 reviewers.
Rated 4.0 out of 5.0 by enjoyed room upgrade Shower curtain needed to be washed had a very bad smell May 14, 2013
Rated 2.0 out of 5.0 by Road noise I would recommend ear plugs when staying at this hotel. It is conveniently positioned along the interstate; however, there is was an excessive amount of road noise in my room. May 9, 2013
Rated 5.0 out of 5.0 Very friendly and accommodating! My husband and I live in the area and were displaced from our apartment after water damage from a water heater leak. We went to the Holiday Inn Express down the road and were very thankful for the courteous staff member who met us at the front desk. Our return to the apartment was pending its completion by the maintenance staff, so we were unsure of how long we would have to stay. We made the hotel personnel aware of this and they were very understanding. We were especially impressed when they allowed a last-minute late check out because the apartment staff called to tell us we were ready to go back home. At the time I was making the request for check-out, it was nearly 2 hours after normal check-out. There was not hesitation from the manager. They could have said no to charge us for an additional night, but instead were very understanding. My husband and I were happy to see the excellent customer service, which, so often, can be very hard to find! April 25, 2013
Rated 3.0 out of 5.0 by Not clean, service was good I have stayed in many holiday inn express hotels and this one does not meet the standards. It has all the potential but needs to be cleaned. Hallway carpets were stained. The first room we were put in had a bad smell The second room the smell was masked with fabrease I am sorry to say I cannot recommend this hotel April 22, 2013
Rated 3.0 out of 5.0 by Too Bad the Minotrity Rule In General the hotel is nice and clean and the staff is friendly and helpful but this property still allows smoking so no matter what floor your on you can not escape the smell!! For the money paid the rooms are nice and location is okay with reference to the area but the staff had no idea of locals for dinner or movies in the area. April 21, 2013
Rated 5.0 out of 5.0 by almost like home We arrived late, and the night manager was wonderful, she provided us bottles of water and chips (priority club member), mad sure we had everything we needed and was comfortable in our room. The breakfast was wonderful. April 15, 2013
Rated 5.0 out of 5.0 by Another great stay! This hotel is another fine example of the Holiday Inn Express chain. We were not disappointed at all and enjoyed our overnight stay. April 8, 2013
Rated 2.0 out of 5.0 by Disappointed Upon arrival we were given a smoking room after reserving a non-smoking room. Tried to call the front desk and no one answered the phone, so we lugged all our luggage back down to the front desk to notify the desk clerk. She did give us a non-smoking room as per our reservation but offered no apology for the inconvenience. Also our room on the second floor had ants crawling along the floor in the bathroom. Have stayed here several times in the past, but don't think we will be returning. April 2, 2013
Rated 4.0 out of 5.0 by Needs more light to achieve higher rating Lighting very dim in room, especially in bathroom. Cannot see to shave. March 30, 2013
Rated 5.0 out of 5.0 by wonderful staff Having Mary check us in after a long drive was more then we could've asked for, She could tell how tired we were and had us in our room in no time at all... Thanks again Mary and to all the staff there. Oh yes the breakfast was fantastic.... March 15, 2013
Rated 5.0 out of 5.0 by Cheerful Front Desk personnel. Hospitality at its BEST! When 3 bus loads of guests came all at once, the hotel handled it very well. March 2, 2013
Rated 4.0 out of 5.0 by Great Service, Hard to Sleep Overall a very good stay. The furnace sounded like a jet engine, and the smoke alarm kept flashing a quick white light through the night which made it hard for me to sleep. It seemed to me that this was not typical for Holiday Inn's, so I'd still recommend to others. The room was very clean, comfortable and modern. February 27, 2013
Rated 5.0 out of 5.0 by Enjoyed my stay Really enjoyed being able to stay in smoking room. Not a fan of going outside to smoke. Breakfast was good, hot and ready at 6:00am, staff was friendly and helpful. Look forward to staying at this property again. February 27, 2013
Rated 4.0 out of 5.0 by friendly staff Very kind, attentive staff on initial check-in, and throughout. The room we stayed in was close to Interstate and NON STOP sounds of big trucks made sleep difficult. Great pool. February 11, 2013
Rated 5.0 out of 5.0 by Director Level I stay over 100 nights on the road a year in various hotels and this one is really, really good for the money. The staff is courteous and nice, and the room was very comfortable. I would recommend this highly to anyone. Great job! Fred February 4, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Lines and bed were ofvery good quality and slept well. Housekeeping very good . Room was very clean. Staff were very rhlpful and service was great. January 26, 2013
Rated 5.0 out of 5.0 by Very nice stay All parts of the experience were excellent. The staff was helpful and friendly. The entire facility was spotless, January 26, 2013
Rated 5.0 out of 5.0 by Nicest Hotel in a while... This holiday in express is comparable to Courtyards and nicer than Marriotts. Nice, expansive, elegant rooms. Reminds me of my last trip to Italy. When my company booked the Holiday In Express, I was thinking of the Soda Machine, outside, that only had diet Orange Shasta in the machine. This was one of the nicest hotels i have been in... a real find. December 27, 2012
Rated 3.0 out of 5.0 by Stay on 11/26/2012 I have stayed at this hotel close to a dozen nights, since it has opened. I was very impressed when they opened. However, there are a few things that have gone a little down hill, since this hotel opened. For one, in the past year alone, at least 3 of the rooms that I have stayed had a toilet that has a leaking flapper valve, meaning that the toilet runs every 5 minutes to refill the tank. This is quite annoying. However, if you simply shut-off the valve to the toilet you will not be disturbed all night by the running toilet. In addition, the last time I stayed the biscuits (for the biscuits and gravy) was so hard, the knife wouldn't even cut the biscuit. It was a solid as a brick. Overall the hotel is clean and the workers are pleasant and I will stay again, but I wish they would take a little my time to pay attention to all the details. That is what a hotel is supposed to provide. December 3, 2012
Rated 3.0 out of 5.0 by Problem The hotel not reserved new my resevation and the hotel stuff said did no recived new changed date my arriving. But I had conformation # and acknowleded from resevation center the day before the day.. ????? Another hotel groups.war never hapend such a ?? mistake. only ING Group.!!! November 25, 2012
Rated 5.0 out of 5.0 by VERY best HI Express!!! We stay at alot of HI Expresses. This was by far the nicest, most beautiful!! The room had 2 king beds, a huge flatscreen tv with HD and Directv service. The staff was very friendly. Thanks for a great stay!! October 27, 2012
Rated 5.0 out of 5.0 by Very clean Clean comfort room. We were greeted at the deck by a very friendly staff. There was little noise between the rooms and the hallway. Breakfast was good it just needed some bacon. October 27, 2012
Rated 4.0 out of 5.0 by dlc24 Love the hotel and the staff is always friendly and extremely helpful October 14, 2012
Rated 5.0 out of 5.0 by rooms very clean,bed was very comfortable and staff was superb. I would recommend this to everyone. October 13, 2012
Rated 1.0 out of 5.0 by Last minute decision. My 16 year old daughter and I were traveling home to Michigan from Tennesse. I had intentions to make it all the way to Michigan but by 10:00 pm after 6 hours of shopping and driving, I decided last minute to stop and get a room for the night. The stay at the Express was truely comfortable. Pillows always need more fluff at any lodging. I would stay again under the same circumstances. The surrounding area lacks any variety in eating establishments. October 8, 2012
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