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Rated 4.2 out of 5 by 221 reviewers.
Rated 2.0 out of 5.0 by Don't leave anything behind, or expect action from the manager So I spend 4 nights here, and realize after returning home that I'd left my slippers in the hotel. I call the hotel, the guy takes my info, and says the maintenance supervisor will call me back that day. They didn't. I call back again, and they say they've found my slippers. Yay -- they are Rockports, and are very comfy! A friend goes by to pick them up. Guess what? The friend is told the slippers are lost, and that the hotel wants me to call them. Sigh. So this time I ask to speak to the manager, and get transferred to Sandra. She assures me she'll get to the bottom of it, and will call me back. I guess she never got to the bottom of it, because after 5 days she hadn't called back. So I make one more call, and ask to speak to Sandra. Well, she's out, but the general manager [Kim] is there. The desk clerk assures me that Kim will call me back that day. 3 days later, and she hasn't. So I give up. If talking to management doesn't get results, what will? I visit Jackson frequently, but won't be returning to this property again . . . . March 4, 2015
Rated 2.0 out of 5.0 by Cold room and Uncomfortable bed The temperature in the room was not even and difficult to balance. The bed was very uncomfortable and lumpy. You felt as though your head was going downhill. The pillows were worn out and very lumpy, My wife nor I could sleep on the bed because of the unevenness of the mattress and pillows. March 3, 2015
Rated 5.0 out of 5.0 by great value Great location and overall good hotel, make this location an excellent value. March 3, 2015
Rated 4.0 out of 5.0 by People make the difference I have been spending a lot of time in Jackson since the first of the year for work, and while there are plenty of excellent hotel choices in the area, I keep going back to this unassuming Holiday Inn Express... why? Because of their staff! These folks are genuine and caring and go way beyond the call of duty to make sure their guests are comfortable and well-cared for! A special shout-out for John, who is the best of the best here! This young man is always happy and helpful and I cannot say enough good things about him. When faced with a variety of lodging options, John tips it over the edge for me! He embodies the words "customer service"! The hotel is average, what you would expect from this chain -- but the people who work here make all the difference! Thanks for making my time in Jackson comfortable!! March 3, 2015
Rated 5.0 out of 5.0 by Snow in Mississippi=Great sleep! A snowstorm in Mississippi forced us to stay put..and what a nice hotel to stay!! COMFORTABLE, QUIET and close to a great barbeque/steak restaurant! Very helpful staff! Clean room! Thanks for a break from driving! March 3, 2015
Rated 2.0 out of 5.0 by Dkirty room Very dirty room - would appear the bed was made, sheets not washed, floor not vacuumed, bathroom not cleaned February 26, 2015
Rated 5.0 out of 5.0 by Nice building with good service The HIE in Ridgeland, MS was an excellent experience. The Inn was clean, the staff was helpful and the room was exactly what I expected. February 26, 2015
Rated 5.0 out of 5.0 by Excellent facility Our stay was a pleasurable experience, all the staff was very friendly and helpful! We were very close to all the venues we needed. We left a pillow brought from home and it was found and we were notified promptly and able to get it back. I would definitely stay here again. Thanks for the excellent stay! February 26, 2015
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