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Rated 4.2 out of 5 by 185 reviewers.
Rated 5.0 out of 5.0 by GREAT STAY! In town for work and this place was a little oasis. The room and facilities were comfortable and the staff was great. I will stay again next time that i am in the area! August 22, 2014
Rated 4.0 out of 5.0 by Hotel of choice in Jackson, MS On average, we stay in Jackson, MS 3-4 x year and for the past 3 years have selected this Holiday Inn Express as our reservation choice. We never feel crouded or rushed and we are addressed by name when we enter the facility and during the stay. Front desk staff is outstanding. August 21, 2014
Rated 4.0 out of 5.0 by Clean Hotel room was clean and comfortable ! I would recommend staying! Hotel staff were very nice and helpful! August 21, 2014
Rated 5.0 out of 5.0 by Great Service Great stay! Will stay again! Front desk staff very helpful. August 20, 2014
Rated 5.0 out of 5.0 by An overall perfect stay I really enjoyed my stay, the guest service at the front desk was amazing especially Alisa and Jasmon. My room was very clean and cool. I will recommend this hotel. August 20, 2014
Rated 5.0 out of 5.0 by Location Location Location This hotel is located in a perfect spot for just about anything you want to do. I was in town working and had to take clients out for dinner and was able to do so with minimal problems. The staff was friendly and was able to guide me to every destination I requested. August 20, 2014
Rated 5.0 out of 5.0 by Best Stay The best service I have received at any hotel. I'll be staying again at this hotel and I hope to see the same faces again, they are excellent. Clean, comfy, relaxing. August 20, 2014
Rated 5.0 out of 5.0 by Great service and location We enjoyed our stay. Great location. The hotel was clean and comfortable. August 19, 2014
Rated 5.0 out of 5.0 by Excellent Stay My second home. This is a great place to stay. I loved the crew and I loved my room. August 12, 2014
Rated 5.0 out of 5.0 by Great Service Enjoyed my stay and will be back. Thank you everyone. August 11, 2014
Rated 5.0 out of 5.0 by Perfect stay Very nice stay, clean and very nice to greet me at the door every time I come in or leave. I also tried to call, I seem to have left a small sd memory card and a charge adapter for a iPhone cable. If you can find that plea let me know. August 11, 2014
Rated 5.0 out of 5.0 by front desk The lady was so informative about restaurants and locations. She gave great customer service August 10, 2014
Rated 5.0 out of 5.0 by Excellent room - couch unexpected surprise My husband, son, and I were passing through on a motorcycle trip from New York, headed down the Natchez Trace Parkway. This hotel was very nice. Everything was clean and the couch and coffee table area was a nice surprise. Very easy to relax. Thank you for a very nice night. August 7, 2014
Rated 5.0 out of 5.0 by Very nice Very nice facility and staff. Beware of the 4 AM train that sounds like it is coming through the hotel!!! August 1, 2014
Rated 3.0 out of 5.0 by AC did not work properly. The air conditioning would not work correctly during my second stay. It was not incredibly hot but the air conditioner would not cool past 75 degrees. My first stay at this hotel gave me a room that was 65 degrees when I entered the room. On the second stay the air conditioning could not provide a satisfactory temperature. August 1, 2014
Rated 4.0 out of 5.0 by Comfortable bed good night rest, low noise level in the halls, and good parking. July 29, 2014
Rated 1.0 out of 5.0 by Person in charge of Hotel The purpose of my visit was to find and purchase some reasonable price furniture for my Daughter's apartment in Ridgeland, MS. Since she was only going to be working at the UM Critical Care Hospital for one year in order to obtain a Certification in Critical Care Pharmcy, we were traveling around the area visiting GoodWill, Bargain Marts, and small Furiture stores trying to find the furniture needed. The items we were buying would be donated to Goodwill when she finished the program. On July 24, 2014, we left the Hotel at approximately 9:45 a.m. to go look for furniture. Prior to leaving we went downstairs to Breakfast and we left a "Do not disturb" card in the door until we came back from breakfast. After eating breakfast we came back to the room and tidy up our belongings. When we departed our room to go look for furniture we removed the "Do not disturb card" and left to go look for furniture. When we got back around 4:00 p.m. and went to room #Please Note: There was not "Do Not Disturb Card" in my door when I inserted by key card. The reason it was not there was we had removed it when when left at 9:45 a.m. that morning#. When I open the door and walk back out, one of the Cleaning Ladies came up to me and asked if my room had been cleaned. I said no, and she said that she would call downstairs to housekeeping. It appears that most of the rooms on the fourth floor had not been cleaned because there were cleaning equipment up and down the hall. Since we had driven around the MS vicinity for 7 hours looking for furniture, were very tired and hot from the heat in MS, I went downstairs to complain about my room not being cleaned. I told front desk personnel that I was scheduled to stay in the Hotel until July 27, 2014, and did not appreciate my room not being cleaned in a timely manner. I asked them if they placed less emphasis on cleaning guest's rooms that were staying in a timely manner. The man at the front desk told me no; however, some woman came from the back office #I guess she was over housekeeping# and stated that our room was not cleaned because we left a "Do Not Disturb Card" in the door. I told her we did not and that if we had it would still been in the door when we arrived back at 4:00 p.m. She then became what I would call obnoxious so I told her I was going to check out of the Hotel and she told the front desk person to go ahead and check me out. Very dissatisfied and will never stay at this Hotel again! July 28, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay Love this hotel and really love this staff. I'd love to see this kind of service in all hotels. July 28, 2014
Rated 4.0 out of 5.0 by A nice place to stay. The staff are very pleasant. The hotel is very clean and the furnishings of the room are nice. I would recommend a stay here. I would stay here again. July 26, 2014
Rated 5.0 out of 5.0 by Outstanding Property This property was very clean. The staff was very attentive and responsive. Overall, this was a most excellent stay. July 24, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service This Holiday Inn is good but what makes it exceptional is the Customer Service. John at the Front Desk is always friendly, helpful and whenever he is not serving a guest you will find him making sure the lobby is clean and welcoming. The housekeeping staff kept my room fresh and clean for the entire time I stayed, which was an extended stay. Although, the breakfast choices got very old and boring because I was there for an extended stay, the breakfast staff welcomed guests every morning with an outstanding friendly attitude. I have chosen to return to this Holiday Inn several times, not because of the amenities or the location, but because of the outstanding staff. I recommend anyone staying in the Ridgeland area to choose this location. July 15, 2014
Rated 5.0 out of 5.0 by Top notch service, excellent accommodations Upon arriving I inquired about a cup of coffee....the staff at the front desk offered to perk a fresh pot which was absolutely wonderful. The staff was quickly to assist with all things needed....and with a smile I might add. We enjoyed our stay at this hotel and will return. July 15, 2014
Rated 5.0 out of 5.0 by Great staff Was not able to stay for breakfast, due to medical appointment. July 14, 2014
Rated 5.0 out of 5.0 by Comfortable Stay The stay was very comfortable. The room and staff were excellent. July 9, 2014
Rated 5.0 out of 5.0 by Excellent service and comfortable room The staff is excellent, I came in Thursday afternoon, the front desk staff welcome me with a smile and they had everything ready for me. Highly recommend this hotel. The room was wonderful and clean. July 7, 2014
Rated 5.0 out of 5.0 by Great Stay As always my stay at this facility was very pleasant and most restful! July 6, 2014
Rated 4.0 out of 5.0 by Awesome experience We were there for a basketball tourney and the hotel was awesome, clen, and the staff were all friendly. Alesse that worked the afternoon shift was awesome. She went above and beyond to accommodate our needs. She could always be found sweeping, cleaning and tidying up the lobby. Overall a great time and I would stay again. July 2, 2014
Rated 1.0 out of 5.0 by too hot to stay ac in room was not adequate for controlling the room temperature, the hallways and lobby area was very warm,there seem to be a shortage of towels at the front desk.the food was not warm on buffet. June 30, 2014
Rated 4.0 out of 5.0 by Room reservation Not good - see my earlier explanation in which I refer to the room reserved June 29, 2014
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