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Rated 4.2 out of 5 by 129 reviewers.
Rated 5.0 out of 5.0 by Absolutely AMAZING Customer Service I've stayed at this property on several occasions and my most recent stay stood out far above all of the others -- in fact far above most of my recent stays at the Holiday Inn brand anywhere. I don't know if there is a new management team in place or not, but it sure felt like it. The customer care was OUTSTANDING!! Every associate and I mean EVERY associate greeted me, many by name and all asked if I was comfortable and enjoying my stay. The room was comfortable - a king bed and sofa. The room also had a microwave and small fridge and a good work space - ideal for a road warrior . The hotel is undergoing a rehab or sorts - all of the fiberglass all in one tubs / showers are being replaced and the result is very nice!! The location is also close to a variety of restaurants and fast food, shopping and there is plenty of parking with easy access to I-55. I really can't say enough about the team at the property -- they were absolutely outstanding!!! May 14, 2013
Rated 5.0 out of 5.0 by What a Great Staff! This hotel has by far one of the friendliest staffs in my travel experience. From the time I walked in the door to breakfast and departure, everyone that I came into contact with the hotel were super friendly. The hotel was putting in new bathtubs and shower stalls and they look great! I will definitely return to this hotel when back in the Jackson area. May 13, 2013
Rated 4.0 out of 5.0 by Awesome Room! Nice and clean rooms, Awesome breakfast! Great location May 10, 2013
Rated 2.0 out of 5.0 by Well Kept Property Enjoy place especially for a business traveler! Very nice property May 8, 2013
Rated 5.0 out of 5.0 by Service/Food Although the service was excellent, the breakfast food was not the best. There should be a larger variety of food offered. The scrabbled eggs were cold and the sausage paties were extremely greasy. April 4, 2013
Rated 5.0 out of 5.0 by Great room & great service Service at hotel as well as room outstanding. When checking in desk person, Jasmon, remembered me and was very courteous and helpful in my whole stay. The facility and service will make me stay at the hotel when I am in the area again. March 19, 2013
Rated 5.0 out of 5.0 by Each visit has been great I have stayed at this property several times on business, Each experience has been a very good one. March 8, 2013
Rated 3.0 out of 5.0 by Not sure about this property This was the first Holiday Inn Express that would not give me any discount on AAA. I was told that the only room that they had was a king suite. I agreed but when I got in my room it was a king handicap room. I was charged for a king suite. The property itself was very clean as was the room but just didn't get the warm fuzzy feeling that usually comes with Holiday Inn Express. The place was full but I left not sure I was not taken advantage of. March 7, 2013
Rated 5.0 out of 5.0 by Amazing Hotel Team I would like to thank the entire hotel team for a great stay. I could have stayed at any hotel in the Ridgeland/Jackson area, but I am thank I choice this great express. The staff makes the hotel. They are so nice and wonderful. I would recommend the express for your next stay..again thank u all March 5, 2013
Rated 5.0 out of 5.0 by Clean, comfortable room Enjoyable stay. Room had plenty of room for my family to spend the night, including the pack and play for my son. Only downside was it was difficult at first to find the entrance. February 19, 2013
Rated 4.0 out of 5.0 by People and facitities are good! I enjoy staying there and the staff is very friendly and attentive to my needs! February 19, 2013
Rated 5.0 out of 5.0 by Great Place I've stayed here a couple of times and have had a good experience. Staff is friendly and the location is great for me. Everything you need is right here. January 22, 2013
Rated 4.0 out of 5.0 by Great accomdations for the area Rooms may be due for an update, but are still very acceptable. Staff is excellent, no complaints. I've been an extended stay guest on the 3rd out of 4 floors and have never heard a sound from another guest except the occasional slamming of doors in the hall. Also, my vehicle has remained in their exposed lot for days on end and never been molested, an issue my co-workers at other area hotels have complained of. There is washer/dryer available but each are coin operated, a peev of mine, who carries 8 quarters with them? The breakfast service in lobby is always fresh and plenty of coffee, kitchen staff keeps a very watchful eye on it. January 21, 2013
Rated 4.0 out of 5.0 by spring Very accommodating and comfortable. Good experience. January 21, 2013
Rated 1.0 out of 5.0 by Woken every night by passing train The location is horrible. I stayed at this hotel on two occasions (not by choice) for business; each stay was several days long. Without fail, I was woken every single night/early morning (at least once) by the blaring whistle/horn of the train that passes right behind this property. On my second visit, I asked to be on the front side of the hotel furthest from the train tracks. It didn't help. To make matters worse, the breakfast was below even HIE standards- coffee was horribly weak, yogurt and orange juice were in short supply every single morning, and much of the cereal was stale. If you are hoping for a good night's sleep and a somewhat satisfying breakfast, I would avoid this hotel at all costs. January 19, 2013
Rated 2.0 out of 5.0 by Not up to Standards Night desk clerk very helpful good attitude, Elevator was out of service, but stuff happens. had to carry bags up upstairs. there were 2 empty service carts used by the cleaning staff in the hallway by the stairs door and my room that had to navigate. Lobby was very nice and up to date but rooms were very dated and did not have a clock. Breakfast was the pits. The food was barely warm and the coffee was COLD. when I reported it to the desk, the young lady did not believe me and said try the bottom pots, which were empty and i relayed that to her and she questioned me again. When we checked out another guest was telling the clerk her poor experience, my wife also explained our displeasure. The clerk told us for our inconvienance we would receive an additional 5000 points. Well as of Jan 8th that has not happened either. we have stayed in many HI express hotels and this was not up to par January 8, 2013
Rated 5.0 out of 5.0 by Friendly, helpful staff We appreciated the front desk staff. Their friendly and helpful attitudes made us very comfortable and our stay was great. January 4, 2013
Rated 4.0 out of 5.0 by Nice Hotel I stay here monthly for business and the hotel is always clean and the staff friendly. January 3, 2013
Rated 1.0 out of 5.0 by Will NoT Be Back! They have 2 elevators and When I checked in on day 1, only 1 elevator worked, the next morning and All day the next day NO elevator worked in this hotel! Not a pleasant experience when you have bad knees and on the 4th floor! I sense that the management of this hotel is very stingy and do not maintain the property as a Holiday Inn standard! I am a platinum rewards member and trust me I know the standard of a Holiday Inn and this one is NOT up to,speed! They need corporate to come in and assist them! January 2, 2013
Rated 2.0 out of 5.0 by Surprised at this hotel. Staff was friendly, but bathroom was not clean especially behind the toliet. There was no toliet paper in the bathroom. The tub was peeling and the windows leaked when it rained. The room and the hotel had a smell and the elevators did not work. The breakfast was not good either. We will not be staying here again. December 28, 2012
Rated 4.0 out of 5.0 by Hotel Elevator Only one elevator was working and there was a very bad odor in the working elevator. The hotel can use renovation. December 13, 2012
Rated 4.0 out of 5.0 by Ease In Location This hotel is easy to access and provides good security. The staff @ front desk appear as experienced as a five star hotel. December 1, 2012
Rated 5.0 out of 5.0 by wonderful stay buffett breakfast too pricey! otherwise great stay November 30, 2012
Rated 5.0 out of 5.0 by Nice Room A+++ staff, room and breakfast. Great place to stay. My GPS couldn't find the address 6485 Frontage Road, listed on webpage until I added 6485 I-55 Frontage Road. No other directions are listed on webpage or map of location. Loved the hotel once I found it. November 25, 2012
Rated 2.0 out of 5.0 by Not so hot... Never received the wake up call I ordered. Heat was not working properly (I did not call for service because I didn't get to the room until late at night and didn't want to deal with waiting for maintenance). November 23, 2012
Rated 2.0 out of 5.0 by Not up to the Holiday Standards This Holiday Express did not meet the Holiday Express standards that I have experienced in the past. November 2, 2012
Rated 4.0 out of 5.0 by Staff Were very courteous and polite. Attentive to my needs and concerns. I recommend this hotel to anyone looking to stay in Jackson for value and comfort. October 29, 2012
Rated 5.0 out of 5.0 by Comfortable, clean and great service. This location was great. In the middle of all our destinations. Other than the construction outside the hotel on the streets this was an excellent choice. The garage parking made it easy to access our room. Will stay here again. October 29, 2012
Rated 5.0 out of 5.0 by Great staff - Great Breakfast - Great Value We loved everything about this facility. Very comfortable room. The breakfast was the best ever. Staff was very attentive to keeping food selections fresh and hot. The staff was most helpful in guiding us to a restaurant the evening we arrived. The only negative was getting off the interstate and over to the Holiday Inn Express. October 28, 2012
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