Rated 4.3 out of 5 by 67
Rated 5.0 out of 5.0 by LG14 Great hotel
Pleasant stay from arrival to departure.
Room service best we have had.
July 21, 2014
Rated 4.0 out of 5.0 by Hevets48 Nice facility - not a real value
The staff and the people were nice but this appeared to be slightly high compared to other venues in the area. Room was clean and property was quite.
Restaurant has a limited offering but there are many options nearby.
50-50 on staying again.
July 18, 2014
Rated 3.0 out of 5.0 by Vail4me Quuet room, but the room setup could be better.
We arrived at the hotel after a long day of traveling. The front desk staff was friendly and helpful. There seemed to be an extreme number of people in the lobby area, and the floor in front of the elevators was really slippery with the water dripping from the swimmers (a rug to soak up the water and provide better traction would be helpful). The room was clean upon check-in. We were given a king bed suite for the four members of the family which would have been fine except thee were no linens for the sofa bed. This was corrected, but required a trip to the front desk. Once the bed was made, we discovered that the mattress was really uncomfortable and the springs were nearly poking through padding.
July 15, 2014
Rated 5.0 out of 5.0 by pounder55 excellent food and bar area
Penny ,the bar manager was very nice and professional,
the food was way better than average for hotel food. It was nice to just relax and not leave the hotel for dinner and a drink after driving 600 miles that day.
July 11, 2014
Rated 1.0 out of 5.0 by frustrated at poor mgmt Poor Service
Staff unhelpful and not knowledgeable. Room not fully cleaned.
July 7, 2014
Rated 5.0 out of 5.0 by lovesoftball excellent staff
Best hotel ever! The staff is tops. They could not do enough for us and we were just travelling through. We have stayed here in the past and will continue to use this hotel in the future. Very clean and inviting from the front door to the rooms.
July 5, 2014
Rated 5.0 out of 5.0 by Grumpy One Great place to stay
We had a good time. Have recommended this hotel to our friends.
June 25, 2014
Rated 4.0 out of 5.0 by orlandocat Passing Thru
Overall the facility was good. The beds were a little softer than I like, but were comfortable.
June 22, 2014
Rated 3.0 out of 5.0 by Anonymous2008 Last Stay
While the hotel is very nice and comfortable (although the pillows were too soft for me), the customer service left something to be desired. There was a plumbing issue that was not handled in the most friendly fashion - one doesn't expect to have to do the repairs them selves and then return the tools!
Other than that, my stay was pleasant and I'd be willing to give the staff another chance to meet my expectations. Though hopefully there wouldn't be a plumbing issue at 11:00pm!
June 17, 2014
Rated 5.0 out of 5.0 by Eddiepaul Good night rest
I checked in late and all they had was suites price was more that I wanted to pay , but good night rest.
June 16, 2014
Rated 5.0 out of 5.0 by JMc14 Great pool and helpful staff
Very friendly and helpful hotel staff. Traveling with 3 very active grand kids so the large in door pool was a real blessing for working out the kinks and expending kids energy after a long day on the road.
Breakfast staff was very pleasant to assist us the next morning. I would definitely stay here again and recommend it to others.
June 15, 2014
Rated 5.0 out of 5.0 by Ducky donald ib duck
the rooms are very clean, spacious, well furnished. service thru out hotel is excellent. hotel dining room is special, food and service outstanding.
overall hotel is immaculate.
if my stay were longer, I would want a better ice box= (refrigerator for you younger folks.)
June 11, 2014
Rated 5.0 out of 5.0 by Ducky donald excellent hotel
staff friendly and knowledgeable. room spacious, clean, well supplied and comfortable.
if staying for longer period, would like better, more functional ice box---ooops refrigerator. like my grandson, you probably don't know what an ice box is.
June 10, 2014
Rated 4.0 out of 5.0 by farfaraway Comfortable bed and great service.
Price, quality, comfort, convinience, all well above average
June 10, 2014
Rated 5.0 out of 5.0 by Cpt. and Mrs. D Best Sleep at a Hotel Ever
Beds were beyond comfortable! I haven't slept that great even at my own house. Beautiful, spacious rooms and bathrooms. Best Holiday Inn experience that I've had in years. Others were great, but this one was superb. Customer service and breakfast menu items were above and beyond as well.
June 5, 2014
Rated 4.0 out of 5.0 by Ford06 Always clean
Great staff and always very clean up to date rooms with quite heat and air
June 2, 2014
Rated 1.0 out of 5.0 by frequent holiday inn trav desk service horrible
Random unexplained charges, holds on credit cards. They were sneaky and very rude. Wouldn't explain charges just kept saying accounting was gone for the days. We are planning to stop using holiday inn, we are ambassador members, and going to a different chain. Very very disappointed in holiday inn.
May 28, 2014
Rated 5.0 out of 5.0 by Hockeyfan Great place with friendly staff!
This is the second time I have used this property and will always stay there for any other trips to Dalton. The staff is very friendly and accommodating. Rooms are large and clean. Great hotel!
May 19, 2014
Rated 4.0 out of 5.0 by Blue Devil Great Facility With One Flaw
We have stayed at this hotel numerous times over the past several years as it's a convenient stopping place on our trip north each summer. It is a clean, modern building; rooms are nicely decorated and comfortable; the restaurant serves excellent food and drinks so you don't have to get back in your car and drive somewhere for dinner. However, unlike almost all the hotels we have stayed at recently, this one has smoking rooms available and at times the hallways reek of tobacco smoke. My one request would be to make the building non-smoking and set up smoking areas outside.
May 10, 2014
Rated 3.0 out of 5.0 by Softball Mother Poor Customer Service
Hotel was beautiful and room was very nice and clean. Customer service was not friendly. I stay in hotels alot and friendly staff is a must. Manager came out of the office and didnt even acknowledge my presence while standing in front of me. Also, when I called before my stay to ask the receptionist a question, she was rude. I wish I had cancelled. Would not stay again.
May 7, 2014
Rated 4.0 out of 5.0 by regg good room poor food
The location is crowded with other hotels and eating places but the room was very clean and comfortable..I was tired so I thought I would order from the hotel café. It was terrible. It took too long and my food was cold. the mashed potatoes were hard. They need to really work on the food. I would stay there again but go somewhere else to eat. we were not recognized as ihg members.
April 14, 2014
Rated 4.0 out of 5.0 by Vann-Nashville Good Experience
Hotel is very clean and recently updated. Rooms are in excellent shape and very modern. Both my rooms had small refrigerators for drinks or snacks.
Like that the rooms with 2 beds are queen beds.
One of the more expensive hotels in the region, not counting that several offer breakfast with their room rate.
Wifi access was very good.
April 2, 2014
Rated 5.0 out of 5.0 by DianeE Great Place to Stay
We have now stayed at this Hotel twice. It is excellent in all respects and we will continue to go out of our way to visit again. The staff and facilities are seamless.
We now also know that the Hotel Restaurant is excellent. We dined there Valentine's day and ate at the Bar. The Bartender was friendly, helpful and professional. The food quality far exceeded the other chain and non chain restaurants in the area to the point it is the rare Hotel restaurant that would merit a trip even though you are not staying in the Hotel.
February 20, 2014
Rated 5.0 out of 5.0 by North Bound Traveller Comfortable Bed and Great Room!
The staff and accommodations were excellent. We would highly recommend this hotel in the future. Great nights sleep with no distractions and comfortable. Many restaurants to choose from and convenient to hotel.
January 25, 2014
Rated 4.0 out of 5.0 by YouthfulExhuberance Needed a Break
We stayed at this HI and really enjoyed ourselves. We took advantage of the exceptional Fitness area and the pool/jacuzzi. The staff was excellent, especially the breakfast waitress. Highly recommend buying the Bed and Breakfast option as you can't go wrong with a family. Great Experience.
January 3, 2014
Rated 5.0 out of 5.0 by shamsul725 New Property at a Convenient Location
This hotel appeared to be newly constructed and is conveniently located just off Interstate 75. The lobby and my room were beautifully furnished. This hotel is what I expect from a Holiday Inn.
December 2, 2013
Rated 1.0 out of 5.0 by 2000Kbookings Will not book convention block again with this Dalton Hotel
Staff was obliging during process to set up 20 room block. Minimal rate reduction of rooms. Facility is nice, night staff was inept.
Days Inn off Walnut would have been better choice.
November 25, 2013
Rated 4.0 out of 5.0 by traveler28027 knowledgeble staff??
This is a good hotel and I would recommend it, but shouldn't the front staff know how to change a room if requested? He could not...The hotel wasn't booked full for the night. The toll free reservation personnel had me staying in a handicap room. If I were handicapped, I would have appreciated the lower shelves and lack of a bathtub.
Some extra training could come in handy for better customer service
November 24, 2013
Rated 5.0 out of 5.0 by TerriLK !!!Fantastic Hotel!!!
Holiday Inn is a wonderful hotel. Everything about our stay was wonderful, from the check in experience to the full breakfast served. I will definitely be returning to the Holiday Inn.
November 20, 2013
Rated 5.0 out of 5.0 by epazo Good stay
Very good stay. very impressed with the accessible room.
November 15, 2013