Rated 3.5 out of 5 by 39
Rated 5.0 out of 5.0 by Cherry09 Clean rooms and great service!
Friendly and courteous staff. Clean hotel. Pleasant experience overall.
September 19, 2013
Rated 5.0 out of 5.0 by Mikezxcvry Great family get away
8 family members took the wine volka tour the hotel offers
The transportation to and from the complimentary tastings
Was out standing
They took us to and from a local restaurant (Tweeds)
The room clean comfy
Breakfast out standing
Great value for a quick get a way.
September 9, 2013
Rated 1.0 out of 5.0 by kml11 oh well
the first room's floor was soaked by the AC - the second room smelled like someone had soaked it in cologne and was damp by the AC - but we couldn't move again - the fire alarm went off 4 times in the middle of the night - we left a sweatshirt in the room - called within 6 hours of leaving and no one could find it - breakfast - they were out of pancake mix, to go boxes and not one person apologized for anything - I don't even think I need to express an opinion - it is pretty obvious that this was not the experience anyone would expect.
September 6, 2013
Rated 3.0 out of 5.0 by M20k Mediocre at best
Seems run down and old before its time. Loud rattling air conditioner made sleeping difficult. No black out blinds on the window with flood lights from the hotel front also made a good night's sleep difficult.
September 2, 2013
Rated 5.0 out of 5.0 by Lawyermom Quiet & comfortable
We loved staying in Riverhead - it made day trips to Orient Point and Montauk very easy. The hotel was clean and comfortable -- and best of all, pet friendly.
Internet access was no problem; important because 1 of our family was traveling on by air and needed to get updates.
I would definitely return to this Holiday Inn if I have reason to be on Long Island again.
August 27, 2013
Rated 2.0 out of 5.0 by angelfache do NOT stay in a smoking room
I stayed in a smoking room because there were no nonsmoking rooms available. From the minute you step in the hallway it's like you are in a different hotel. The smell, the walls are dirty, carpet is COVERED in stains and cigarette burns. Just when I thought it couldn't get worse, I went into my room. I had to get extra towels to lay on the floor because the carpets were so filthy. The mirrors were filthy, the toilet had cigarette burns, the smell was overpowering like a dirty bar. Horrible experience. Usually the rooms are great.
August 26, 2013
Rated 4.0 out of 5.0 by smrz convenient location
Nice. Few choices here so it was convenient, friendly staff
August 24, 2013
Rated 1.0 out of 5.0 by NOFOExPat Noisy Noisy Noisy
Stayed 2 nights. My room was above the main entrance. People gathered at all hours at the entrance to smoke and drink. The conversations sounded like they were inside the room. Construction next door and road repairs in the front of the building began at 8am each day. It took over 2 minutes of running the hot water before it became warm. No parking spaces available the second night after return from visiting family. Had to park in the very dark lot next door. I was tempted to leave early. Can't believe that I paid $200 per night for a room that I barely slept in.
August 23, 2013
Rated 4.0 out of 5.0 by Coolchingli Great Location
This was our second stay at this Hotel. The first one was excellent. This one could have been best unfortunately, was upset with couple of things, The room had a coffee maker that did not work and when I called up the front desk, was informed that they cannot replace it and I can come down for coffee. And then the door of my room did not close, they had to call the maintenance guy to get it fixed. For a class hotel like Holiday Inn, these small things make them look like a ordinary hotel. This hotel requires a good maintenance and regular one too on the doors and the products provided for guest comfort. I love to make my coffee as soon as I get up in the morning and the hotel could not provide me with this one feature that most of hotels provide.
August 23, 2013
Rated 5.0 out of 5.0 by kenny58 Great Service
We were greeted as Platinum members and Marielle upgraded us to a beautiful suite. My wife was very happy. Overall stay was very enjoyable.
August 22, 2013
Rated 4.0 out of 5.0 by DJ43 Stayed for a wedding
Overall a very nice place, with a very good staff and very clean rooms. The beds were comfortable and even though I was right next to the elevator I didn't hear a thing. Breakfast was standard for a buffet, if a bit salty. :)
My only real complaint is the gym area is a bit run down. There is a partially deflated exercise ball and one of the TV's didn't have sound.
August 21, 2013
Rated 5.0 out of 5.0 by Mikeypez Wedding weekend on the East End
I was really impressed by the Holiday Inn Express East End on Long Island. I figured it would be fairly low end because it's an express and probably doesn't have a lot of the nicer amenities.
But the staff was attentive, courteous, and efficient. The room was really nice. A/C worked. And they had a 40 inch TV with a lot of the packaged cable channels like sports channels such as NFL network.
Not too mention a complete continental breakfast including eggs, waffles, bacon, danish, among the normal continental options.
I was pleasantly surprised by the entire experience.
August 16, 2013
Rated 5.0 out of 5.0 by Gmurphy79 A nice surprise
I hadn't expected to have such a nice stay but found the accommodations very spacious and clean, staff very courteous and friendly. I wasn't expecting much beyond coffee and cereal for breakfast so was pleasantly surprised to find many choices of well prepared food. More importantly, they served breakfast until 11:00 a.m....an excellent perk for someone who is NOT a morning person.
August 15, 2013
Rated 5.0 out of 5.0 by resumewriter Reasonable rates during East Hampton season
This double Queen bed room was comfortable and spacious with a desk, dining table, and refrigerator, really like a suite. At just below $200 (on a weekday), it beats all the boutique hotels in the resort season, although it does require driving an hour on Hwy 27 to get to the Hamptons. Breakfast was described as "Continental" which usually means no hot food, but scrambled eggs and bacon was served -- it was just great.
August 1, 2013
Rated 5.0 out of 5.0 by Patfan52 A VERY COMFORTABLE STAY
This is our second stay at this Holiday Inn Express East End and the service was excellent and polite. We booked a handicap room on- line with our Triple A membership and the room ready for right for us on time. The big handicap bathrooms were extremely helpful. The breakfast had good choices and plenty of hot coffee. We'll be back next time!
July 22, 2013
Rated 1.0 out of 5.0 by pets Too Many Pets!
This is a pet friendly hotel, I am a pet owner and love pets. But this hotel was too much for me. I guess there is not a number of pets each room can have? The room next to us had 2 dogs that barked the whole time we were there. Five mornings for the breakfast there were not enough tables or chairs for the guest, but each morning there were dogs up in the chairs that guest could be using.
July 16, 2013
Rated 5.0 out of 5.0 by JustTooSweet Very Good Experience
The room was very clean and up to date. We stayed at a "resort" a few weeks earlier and the Holiday Inn room was much nicer. Staff was helpful and nice. My daughter wanted to take the pancake machine home with her. There aren't a ton of amenities, but that was to be expected, and what was there was nice, clean, and in good repair, including the pool. Overall, a good stay.
July 12, 2013
Rated 5.0 out of 5.0 by kathy4 In town for wedding
We were able to get early check in to change our clothes and get to a family wedding after travelling for 6 hours. Room was very clean.
July 11, 2013
Rated 3.0 out of 5.0 by Kelley823 Noticed a Change Lately
I have been staying at this hotel every other week for the past 6 months. Lately I have noticed a decline in the front desk staff. Only a handful of times have I been thanked for my frequent business, being a Priority Club member, and handed a bag with water and granola bar in it. The girl this particular time was annoyed that I asked for a lower level floor since the WIFI does not reach the 3rd floor. Since I stay here so frequently, you would think they would have this listed in my profile?! I'm a little disappointed in this hotel due to the recent attitudes of the staff. It also would be nice to have fresh fruit or healthy options in the breakfast (there are very few compared to other Holiday Inn Expresses).
July 4, 2013
Rated 3.0 out of 5.0 by Nottoimpressed Hotel was ok
When I checked in, it was noticed I was a priority club member. Being a member I was offered a glass of wine or a bottle of beer. Problem is I don't drink. Don't you think offering a water, soda pop or something like that instead. Or at least offer all the above.
June 16, 2013
Rated 5.0 out of 5.0 by Wiga location
Easy to find hotel. Quick service. Wish for future spa, hot tub and restaurant..
May 25, 2013
Rated 3.0 out of 5.0 by Platinumcard1 So so
Good exercise room
Breakfast only fair
Sun shines directly into breakfast room thru 15 ft tall window - absolutely blinding as you enter and very annoying. Invest in blinds and window tint.
Also - clean and dust the window. Filthy
May 22, 2013
Rated 3.0 out of 5.0 by Abey Hot Hot Room
When we checked in we noticed the room was very hot. When we turned on the A/C and lowered the temp. hot air came out. We called the front desk and they said someone would be in to check it as soon as possible. We left for a wedding we were attending and six hours later when we returned the room was still hot. We gave up on someone coming to check the problem and went to bed. It was like sleeping in a sauna even with the unit off. Must have had two hours good sleep all night. What a bummer.
May 16, 2013
Rated 2.0 out of 5.0 by debbie62 comfortable bed didnt need service
I enjoyed my stay. was disappointed of not having a microwave and refrigerator in room. everything else was nice.
April 17, 2013
Rated 4.0 out of 5.0 by grandma62 Comfortable beds
Loved the beds good breakfast but know fruit. Will stay again.
March 27, 2013
Rated 3.0 out of 5.0 by james1058 ESPN cable not working/hotel invoice issues
The room was fine, enjoyed the sleep, staff were friendly. The cable for ESPN, ESPN2 was out and had been out for a while per hotel staff, this was not good. They did not have my receipt at check-out, staff said the printer was down. They indicated that an e-mail would be sent. I called 4 days later after not getting an e-mail, was then told the e-mail does not always work. I finally got a fax copy of the hotel recepit. I never had this type of experience with this hotel chain, hope they work to get this fixed.
March 19, 2013
Rated 2.0 out of 5.0 by glogirl Good if you have pets
My father passed away and I had to make a reservation in Riverhead. I thought I might have to take my dog, (in the end didn't take him.) so I booked this hotel. I am grateful that there are hotels that are pet friendly, but this hotel leaves a lot to be desired. Although the hotel was clean, the rooms dull decor lacked style, with the cold and dismal outdoors this room only made a depressing visit, even more depressing. It is down the street from a hospital, so the glare of ambulances going by was not good for trying to rest or take a nap. Thankfully after midnight the sirens stopped. The room had very poor ventilation. The bathroom had no manual fan for ventilation, so if you took a shower or bath, you couldn't see a thing. Heaven forbid you had to "use" the bathroom, it was terrible. The room had a ineffective heating/air system. We found ourselves sweating one minute freezing the next. The windows don't open so at times it felt suffocating. The maid staff were very friendly and accommodating. Generally people seem to go out of the way to be friendly. However on the floor we stayed on, they were redoing rooms, and at eight thirty or nine in the morning the workers started yelling in the hallways. The walls between rooms seemed to have enough sound proofing, however the wall at the door allowed for every sound in the hall to enter the room. Breakfast was ok, although the pancake machine didn't work, and the juice machines dispensed mostly water.
March 5, 2013
Rated 3.0 out of 5.0 by Rook749 Hotel and Staff Were Great
The hotel was nice, the value great but the internet connection was slow.
February 20, 2013
Rated 2.0 out of 5.0 by Hotandtiredtraveler Hot room!
If you like to sleep in a sauna, this hotel is for you. You can't open the window more that a half inch. The A/C does not work well and does not go below 65 on the dial but could not get the room below 74 degrees and it was a mid January night on Long Island! The bacon at breakfast looks and tastes like snake skin. There are no trays to being up food to the room if you have a family. The one who maintains the breakfast area does not speak english and forget asking her a question. The front desk staff is very good and gave out menus to order pizza. Avoid Roccos. They lost the order and came with the wrong pizza and then came with an ice cold one.
January 18, 2013
Rated 5.0 out of 5.0 by Chris8966 Excellent Room!
This room is new and very clean, comfortable bed, quiet hallways.Cheerful, attentive staff. I enjoyed my stay.
January 2, 2013