Rated 3.6 out of 5 by 52
Rated 5.0 out of 5.0 by kathy4 In town for wedding
We were able to get early check in to change our clothes and get to a family wedding after travelling for 6 hours. Room was very clean.
July 11, 2013
Rated 3.0 out of 5.0 by Kelley823 Noticed a Change Lately
I have been staying at this hotel every other week for the past 6 months. Lately I have noticed a decline in the front desk staff. Only a handful of times have I been thanked for my frequent business, being a Priority Club member, and handed a bag with water and granola bar in it. The girl this particular time was annoyed that I asked for a lower level floor since the WIFI does not reach the 3rd floor. Since I stay here so frequently, you would think they would have this listed in my profile?! I'm a little disappointed in this hotel due to the recent attitudes of the staff. It also would be nice to have fresh fruit or healthy options in the breakfast (there are very few compared to other Holiday Inn Expresses).
July 4, 2013
Rated 3.0 out of 5.0 by Nottoimpressed Hotel was ok
When I checked in, it was noticed I was a priority club member. Being a member I was offered a glass of wine or a bottle of beer. Problem is I don't drink. Don't you think offering a water, soda pop or something like that instead. Or at least offer all the above.
June 16, 2013
Rated 5.0 out of 5.0 by Wiga location
Easy to find hotel. Quick service. Wish for future spa, hot tub and restaurant..
May 25, 2013
Rated 3.0 out of 5.0 by Platinumcard1 So so
Good exercise room
Breakfast only fair
Sun shines directly into breakfast room thru 15 ft tall window - absolutely blinding as you enter and very annoying. Invest in blinds and window tint.
Also - clean and dust the window. Filthy
May 22, 2013
Rated 3.0 out of 5.0 by Abey Hot Hot Room
When we checked in we noticed the room was very hot. When we turned on the A/C and lowered the temp. hot air came out. We called the front desk and they said someone would be in to check it as soon as possible. We left for a wedding we were attending and six hours later when we returned the room was still hot. We gave up on someone coming to check the problem and went to bed. It was like sleeping in a sauna even with the unit off. Must have had two hours good sleep all night. What a bummer.
May 16, 2013
Rated 2.0 out of 5.0 by debbie62 comfortable bed didnt need service
I enjoyed my stay. was disappointed of not having a microwave and refrigerator in room. everything else was nice.
April 17, 2013
Rated 4.0 out of 5.0 by grandma62 Comfortable beds
Loved the beds good breakfast but know fruit. Will stay again.
March 27, 2013
Rated 3.0 out of 5.0 by james1058 ESPN cable not working/hotel invoice issues
The room was fine, enjoyed the sleep, staff were friendly. The cable for ESPN, ESPN2 was out and had been out for a while per hotel staff, this was not good. They did not have my receipt at check-out, staff said the printer was down. They indicated that an e-mail would be sent. I called 4 days later after not getting an e-mail, was then told the e-mail does not always work. I finally got a fax copy of the hotel recepit. I never had this type of experience with this hotel chain, hope they work to get this fixed.
March 19, 2013
Rated 2.0 out of 5.0 by glogirl Good if you have pets
My father passed away and I had to make a reservation in Riverhead. I thought I might have to take my dog, (in the end didn't take him.) so I booked this hotel. I am grateful that there are hotels that are pet friendly, but this hotel leaves a lot to be desired. Although the hotel was clean, the rooms dull decor lacked style, with the cold and dismal outdoors this room only made a depressing visit, even more depressing. It is down the street from a hospital, so the glare of ambulances going by was not good for trying to rest or take a nap. Thankfully after midnight the sirens stopped. The room had very poor ventilation. The bathroom had no manual fan for ventilation, so if you took a shower or bath, you couldn't see a thing. Heaven forbid you had to "use" the bathroom, it was terrible. The room had a ineffective heating/air system. We found ourselves sweating one minute freezing the next. The windows don't open so at times it felt suffocating. The maid staff were very friendly and accommodating. Generally people seem to go out of the way to be friendly. However on the floor we stayed on, they were redoing rooms, and at eight thirty or nine in the morning the workers started yelling in the hallways. The walls between rooms seemed to have enough sound proofing, however the wall at the door allowed for every sound in the hall to enter the room. Breakfast was ok, although the pancake machine didn't work, and the juice machines dispensed mostly water.
March 5, 2013
Rated 3.0 out of 5.0 by Rook749 Hotel and Staff Were Great
The hotel was nice, the value great but the internet connection was slow.
February 20, 2013
Rated 2.0 out of 5.0 by Hotandtiredtraveler Hot room!
If you like to sleep in a sauna, this hotel is for you. You can't open the window more that a half inch. The A/C does not work well and does not go below 65 on the dial but could not get the room below 74 degrees and it was a mid January night on Long Island! The bacon at breakfast looks and tastes like snake skin. There are no trays to being up food to the room if you have a family. The one who maintains the breakfast area does not speak english and forget asking her a question. The front desk staff is very good and gave out menus to order pizza. Avoid Roccos. They lost the order and came with the wrong pizza and then came with an ice cold one.
January 18, 2013
Rated 5.0 out of 5.0 by Chris8966 Excellent Room!
This room is new and very clean, comfortable bed, quiet hallways.Cheerful, attentive staff. I enjoyed my stay.
January 2, 2013
Rated 2.0 out of 5.0 by StatenislandJohn HOT HOT HOT
The hotel needs to re-evaluate what an A/C is. The A/C goes off in the middle of the night and the window opens a half inch. Had heat nightmares all night. Staff useless to address issue and just blames maintenance.
October 19, 2012