Rated 4.1 out of 5 by 31
Rated 5.0 out of 5.0 by phyljean Comfortable room
Staff was friendly and helpful. The room was quiet and the bed was very comfortable. The hotel was clean inside and outside. The hotel had a nice pool & fitness area, but did not have time on this trip to use it.
June 11, 2013
Rated 5.0 out of 5.0 by MacMil Good sleeping
I enjoyed my stay as I enjoyed viewing the local news events on TV and enjoyed very comfortable sleeping conditions.
June 11, 2013
Rated 5.0 out of 5.0 by JonB Excellent Customer Service for Business Travelers
I travel just about every week for work. I often stay at Holiday Inn Express as they are good value for money. Last fall there was a computer glitsch leading to some difficulty with a reservation here. As a result the manager of this Holiday Express went over and above to ensure premium service for my next stay. This is a hotel (Deerfield/Chicago) that doesn't just say they value customer service, but really lives it.
June 11, 2013
Rated 5.0 out of 5.0 by marcopolo51 Great customer service
This hotel had all the features typical of a Holiday Inn Express but whaT makes them stand out is the great customer service. I originally had reserved the regular room, but upon arrival decided that a suite would be a better choice for me. A suite was available for that night, but not the subsequent night. The front staff somehow made arrangements for me to keep the suite for both nights and they did it with a smile. I really appreciated the effort.
June 3, 2013
Rated 5.0 out of 5.0 by Nogo85 Comfortable and Relaxing
I loved this hotel! The Songebob fish bowl you could rent for kids was adorable. The Whorlpool tub was a nice way to relax before a flight home. The bed was amzingly comfortable and the room was huge! I would stay there again for sure.
May 23, 2013
Rated 5.0 out of 5.0 by mjazz Great night!
Nathanial welcomed us, was very friendly and helpful. The room and lobby were fabulously decorated. The bed was comfy. I'm definitely going back for another stay.
May 16, 2013
Rated 5.0 out of 5.0 by MacMil Comfortable room and ammenities
I really enjoyed my overnight stay! I had everything I needed to be comfortable! I found the staff to be very friendly and accommodating!
May 3, 2013
Rated 1.0 out of 5.0 by OffensiveFoul Avoid if you are with a sports team
The management & staff of this property do not cater to sports teams well. Because they have had issues with some poorly managed teams, they treat all sports teams poorly. Their practices are borderline creepy. My team was in my suite playing X-Box & the door was cracked using the safety latch. One of the employees stuck his head in the room to ask what they were doing & then thanked them for being well behaved! My wife & teenaged daughter were also in the room. They put a hold on my son's credit card because he arrived with my coach before I could get there even though earlier in the day I faxed a credit card authorization form & confirmed that they received it. Joy of the Game recommends this property but they shouldn't. In all my years of traveling with sports teams, this was the worst we have been treated.
May 1, 2013