Rated 4.2 out of 5 by 77
Rated 5.0 out of 5.0 by Christine1127 Great Stay - Professional Staff - Went out of their way!!!
I had to make reservations for a block of rooms for our hockey team that was playing a tournament over Thanksgiving Weekend in Highland Park. Gayle, the event coordinator, was very professional and accommodating. Eight families booked rooms and all raved about how great the staff was! For having to work on the holiday weekend, they were focused on their jobs, all smiles, and accommodating. Gayle even gave our players Breakfast-To-Go bags because our game started before the continental breakfast began on Saturday morning!!!! This was GREAT and the parents really appreciated this. The rooms were clean, the pool area was awesome and the kids had a blast. I just want to say how nice it was that our team was taken care of in such a nice way. You do not find customer service like this anymore.... or it is very rare! Cudos to the entire staff of this hotel - You are doing a wonderful job. The Cyclones Thank You All
December 3, 2013
Rated 5.0 out of 5.0 by JohnZ44 Riverwoods Holiday Inn
Great location, very comfortable, very quiet, used the pool with grandkids. Great fun.
December 2, 2013
Rated 5.0 out of 5.0 10/5/2013 - 10/6/2013 Stay
Great, informative service at the front desk. Provided an extra key when I locked the two keys in the room. Very comfortable bed,
clean room, and all needed and wanted amenities. Enjoyed my stay here and will recommend this hotel to others staying in this area, and need affordable accommodations.
November 17, 2013
Rated 4.0 out of 5.0 by Fell comfortable and roomy
Great place to spend a night and relax, we liked the separate bedroom from the computer area. The bed was really comfy.
November 10, 2013
Rated 4.0 out of 5.0 by Stephen64 Great Night Sleep
Bed was very comfortable and not allot of noise from the outside. Sleep great!
November 10, 2013
Rated 5.0 out of 5.0 by jsands72 Great Holiday Inn Express- Best one I've stayed at yet
The only thing I can think of that really can't be improved upon is the size of the dining area. Breakfast was crowded and the food choices were limited for a Vegan (of course) but that's it. And I'm being picky here. This hotel was wonderful. Clean, Quiet, Updated rooms. Overall just a great stay. I felt like I could have been in one of the Holiday Inn Express commercials heading out to work each morning.
November 10, 2013
Rated 5.0 out of 5.0 by NavyGuy1 Awesome experience
This was our best stay ever - we were impressed with the staff's friendliness (especially Mr. Rex) and the cleanliness of the entire hotel. Being able to rent "Sponge Bob" the fish was an added bonus for the kids! Thank you and God Bless, to the entire staff!
November 9, 2013
Rated 5.0 out of 5.0 by JML385 Friendly staff and very clean
I always enjoy visiting the area and this hotel. The entire staff is very friendly and I always feel welcome.
November 9, 2013
Rated 4.0 out of 5.0 by DuckStorm Clean, Quiet, and Comfortable.
This hotel is clean, quiet, comfortable, and has great staff. So it definitely gets four of five stars. I'd definitely stay here again.
I do wish they improved in a few areas. Most notably the breakfast has no dairy free options... so if you are lactose intolerant, this isn't the breakfast for you. The other is the A/C in the room uses an energy saving technology so even if you set it to be very cold, your room will be somewhat warm. You have to open the A/C unit and change the AUX-Control switches to all off if you want a cool room.
November 4, 2013
Rated 2.0 out of 5.0 by Sorrytostay Dirty carpets
Tried 3 rooms and all had large stains on the carpets. I kept my shoes on. The hotel needs work.
October 28, 2013
Rated 5.0 out of 5.0 by Rjjsaofsd Friendly staff
Love the staff at this hotel . I stay here all the time when in the area
October 20, 2013
Rated 5.0 out of 5.0 by JC25 Reunion
I am completely satisfied with the service I received while staying at the Chicago Deerfield/Lincolnshire Holiday Inn Express located in Riverwoods, IL. The room was clean and neat with comfortable furnishing. The only thing I missed was a small refrigerator. I didn't ask if one could be made available for my use.
October 11, 2013
Rated 4.0 out of 5.0 by ukfaffa Nice service and resonably priced
This hotel provides a reasonably priced comfortable hotel. I wrote the review purely because the quality of service stands out and deserves recognition. Many thanks particularly to the night porter for welcoming us really warmly at the end of a long trip.
September 21, 2013
Rated 4.0 out of 5.0 by BodyPumper Fit the bill
I enjoyed my stay, used the pool, hot tub and exercise room, all of which I found great. My room was very clean, comfortable and quiet. The room service food was tasty and priced competitively for room service. The free breakfast fell flat for me. I was in town for fitness training, so there really weren't many options for my liking - only fresh fruit was bananas, the scrambled eggs were obviously powdered, and I would have loved at least an instant oatmeal option. If sweet rolls and the like are your thing, you'll do fine. The coffee was good, I will say :)
September 11, 2013
Rated 2.0 out of 5.0 by summervacation2013 Fair experience
The first room was not properly clean, the second one did not have bath towels after was cleaned.
September 6, 2013
Rated 4.0 out of 5.0 by miley22 Comfortable suites.
This is a very nice hotel, the staff was friendly and very helpful. We were upset that the shuttle did not run on the weekends. The desk did get us a taxi, but getting back we had to wait 45 minutes for a taxi to pick us up. On the second morning of our stay we had the toilet quit working at 6am. and the desk attendant got us a new room right away. He told us to take our time moving from room to room, and he did get it right across the hall so it was easier to move.
August 22, 2013
Rated 5.0 out of 5.0 by roiter great staff and hotel cleanliness
the staff from the front desk to the room maids to support staff were better than great. no question was too difficult or unanswerable. the breakfast room attendants were up to any task to refill empty dishes.the room attendants bwere efficient and nice. a "good morning" and a smile greeted you every day. this hotel was the most pleasanty of any venue we stayed at on our trip up north.
August 19, 2013
Rated 4.0 out of 5.0 by EstateTravelGirl Great room, friendly staff, awesome fitness center
I had the jacuzzi room and over all, it was great. The free breakfast was delicious and offered a wide variety of options. Fitness center was excellent - several machines and free weights. I ran in to two problems during my stay: 1) the phone in my room did not work, 2) during a three night stay, I encountered five spiders in my room. I brought both issues to the attention of the front desk. The staff person was appropriately concerned and let me know that pest control would be contacted immediately as well as the phone being fixed. I'm sure this was just a strange fluke with my particular room and not indicative of the whole establishment. I was impressed by the level of concern and swift remedy to my complaint. Would definitely stay here again - would definitely recommend to friends.
August 17, 2013
Rated 5.0 out of 5.0 by DadtheTaxiGuy A Good Choice
We selected this hotel because it is between Chicago and Six Flags Great America, our main destinations on this trip. The room was very clean and well appointed. However, there was no in room refrigerator which was a surprise and disapointment. We got by without one, but I'd prefer one next time. The hotel itself was clean and the staff was friendly and helpful. The pool and hot tub were nice and I liked that they were open until midnight so we got to use them when we returned late from our destinations. I was happy with our stay and would return.
August 15, 2013
Rated 3.0 out of 5.0 by LongRangeTraveler Comfortable but
Your standard Holiday Inn, but my pet peeve is an AC unit that cycles on and off. I like the fan to stay on low and the AC come on when needed so it drowns out other hotel noise.
August 14, 2013
Rated 5.0 out of 5.0 by Revsaz Staff Clinches It!
After an all-day road trip, we arrived at the hotel. A little disappointed with the room - we had envisioned something different. Shared our concern with Trevor, desk manager. Within a matter of moments, he worked with us to locate a room more suited for what we needed. Then, breakfast on the weekend with a packed hotel is crowded. However, Isabel, the lone person in charge of staffing and stocking the breakfast did outstanding, staying one step ahead of the crowd, and everyone had plenty to eat. Our overall stay was great. Rooms are a little smaller than other HI Expresses we've stayed at but very doable. We will definitely mark this one to visit again! Short 20-30 minute drives to Chicago attractions. Located in a quiet neighborhood.
August 10, 2013
Rated 5.0 out of 5.0 by Mack6215 Good accomodations
A very comfortable place to stay and the staff was very friendly and accommodating!
August 9, 2013
Rated 5.0 out of 5.0 by AZAL long term stay felt like home
Spent 33 nights at this facility. Hotel and room was well appointed, clean and comfortable. Entire staff was friendly, courteous and efficient. Indoor pool and hot tub were clean and well maintained.
Breakfast room and food were great.
Overall, stay was excellent .
August 4, 2013
Rated 5.0 out of 5.0 by Lordgreystoke1961 1All around great
I thoroughly enjoyed my stay at this location. The staff and room were excellent.
August 2, 2013
Rated 5.0 out of 5.0 by Jerry37 Great place
We checked in and was very pleased that the hotel was in good shape, and clean and friendly.
The room was clean. The room was quiet.
I would recommend this hotel to anyone staying in the north Chicago area.
August 1, 2013
Rated 4.0 out of 5.0 by docsparkywi Inconvenient construction
Our stay was completely as expected except that we had driven four hours through the rainstorm of the century only to arrive at the hotel in the middle of a deluge and the front entrance under the canopy was closed off due to new tile being laid the next morning. We had to enter through the back entry and got soaked as did many other guests, The prep work on the entry could have easily been covered over with cardboard and floor mats to protect the safety of guests and protect the work area, It was not necessary to completely close it off.
July 30, 2013
Rated 5.0 out of 5.0 by visitorsfrommo front desk staff were awesome.
hotel is going through a little remodel at this time, but service did not miss a beat. front desk staff helped us with directions and printed us out a map and even helped us find fun things to do in the area. everyone was very friendly. the rooms were clean and neat.
July 29, 2013
Rated 5.0 out of 5.0 by ScottandJenn Great Place & Helpful Staff
We had a great stay! Everyone was great but we have to especially credit Nathaniel who helped us get a cab back to the hotel when we were stuck without one at 1am after a concert. Couldn't have asked for better staff. Made a stressful situation much, much better.
July 25, 2013
Rated 4.0 out of 5.0 by GullLaker Great stay for your money in the suburbs
We arrived late and left early during our one night stay June 29, 2013. The clerk at the front was very helpful for us. We had originally booked a king size bed, but it was missed on the reservation. He didn't hesitate to accommodate us. The property was clean and well maintained. The breakfast was good with plenty of options for all palates! The hotel was loud as there was a team, of some kind there. There were many young (kids 8-13) running around. This is not the hotel's concern, rather the guests.
The two recommendation I could make are the following: seating in the breakfast area. On a busy Sunday morning, we felt rushed to eat and run as there were many other guests trying to find seats and for 4-8 people. We had no problem as we were 2 people only. There was more seating outside, but the weather was not too warm that day. The seating was quite limited.
Second, we decided to go for an am swim, but quickly changed our minds. The pool and particularly the hot tub had a lovely greenish color to it! I didn't mention anything to staff at the time, but this looked gross!
Overall, satisfied for our less than 10 hour stop over. Good value for your money!
July 14, 2013
Rated 5.0 out of 5.0 by Dlano Clean and comfortable room and great staff
Upon arrival and check-in, the staff was very friendly and made sure my needs were taken care of.
July 11, 2013