Rated 4.3 out of 5 by 157
Rated 5.0 out of 5.0 by don12345678 Great Staff and Facility
Staff was friendly and helpful.
Claudia at front desk is great!
August 2, 2014
Rated 5.0 out of 5.0 Staff
I was extremely impressed by the friendliness of all of your staff.
Our check in was smooth and you even allowed us to check in early.
Whenever I passed any of the staff in the hallway, they all smiled and greeted me. They all seemed very happy to be there.
I would like to single out the van driver in the evening. We were attending a wedding and requested a ride back from the reception earlier that the scheduled shuttle time. I think his name was Jim.
Sorry, I did not write it down. He treated us very well. He chatted on the ride, asked about us, about the wedding and was very courteous
about helping us on and off the van. He said he had been there quite a while. Give that guy a raise. He is an asset to you.
July 30, 2014
Rated 4.0 out of 5.0 by gsp1963 Front Desk Staff
The staff was very helpful for directions and made the stay comfortable.
July 30, 2014
Rated 4.0 out of 5.0 Hotel is great for short term stay, Gym is good
Hotel is very good, rooms are clean, adjacent to World Gym hence lots you can plan lots of activities during evening, Near by area having lots of shops and restaurant.
Few points to improve
a) TV should have more channels
b) With Microwave, there should be some more Kitchenette
c) Manager evening snacks should be from Monday to Fridays.
d) Common room for breakfast is little bit small, during weekend its very much crowded
July 29, 2014
Rated 4.0 out of 5.0 by Nick Name 2014 Good Location
Good location to lots of local businesses. Some kind of big gym connected if you like to work out. Close to the highway and not far from O'Hare.
July 28, 2014
Rated 4.0 out of 5.0 by SwampFox Convenient and good value
Convenient location, friendly staff, and great value!
July 17, 2014
Rated 5.0 out of 5.0 by Grateful513 Clean & Very Hospitable
Wow! We were impressed! Hotel staff were kind, clean rooms with no problems, amazing Worlds Gym included, breakfast was perfect with many choices. Great coffee too! We were here over the weekend for a lacrosse tournament and couldn't have asked for a better value for our $. No complaints here! We have to also thank Hilda-a lady who was helping with the continental breakfast-she was the sweetest woman, going above and beyond to make sure we always had everything we needed. A bright smile on her face at all times. She was so kind and hospitable. Service like that is hard to come by! So thank you Hilda! I would recommend this hotel to anyone and if we are ever back in the area, we will definitely stay there again!
July 15, 2014
Rated 5.0 out of 5.0 by nikki1328 loved it
everyone was super nice and friendly loved the quiet atmosphere
July 10, 2014
Rated 5.0 out of 5.0 by RobertH2014 Recommend and would stay again.
The ONLY negative was OUR room had some musty air as if the A/C was not venting in fresh air to compensate.. This in fairness can happen to ANY one room at ANY brand hotel. I would absolutely go back but in the event that happened again I would switch room or work something out with hotel. I especially liked early booking rate for level of comfort available in that area. Did my research and got a very good deal. All was great otherwise. Sheet was so perfect a drill Sargent would be proud ! ( Military approval )
July 2, 2014
Rated 4.0 out of 5.0 by Mamaloo4 Great except.....
The hotel was really great. Clean room, very comfortable bed. Very quiet. However, I could not believe there was no refrigerator in the room. I haven't stayed at any hotel in the past 10 years where there wasn't a refrigerator and microwave. It was inconvenient as we brought drinks with but could not keep them cold.
June 24, 2014
Rated 3.0 out of 5.0 by LoneTravels Noisy guests in hallway; no feather pillows
Every Holiday Inn Express is different except in three areas which are consistent:
Noisy guests slamming doors
No feather pillows
Poor quality breakfast buffet items
The staff was very professional and helpful. The check in and check out was perfect.
June 23, 2014
Rated 5.0 out of 5.0 by Simplelife4real Excellent value for the location
We were very pleased with the size of the rooms for the price. Everything was in excellent condition in the room and was nicely laid out. We will stay there again without hesitation the next time we are in the area.
June 18, 2014
Rated 5.0 out of 5.0 by Bruice hotel
Nice place friendly staff great free beer and pizza on Tuesday night
June 16, 2014
Rated 2.0 out of 5.0 by sjsatl Older Hotel Needs Updating
This hotel needs updating. Previous water damage can be seen in hallways and throughout the health club. Odors persist
June 15, 2014
Rated 4.0 out of 5.0 by 7Midwest52 Mechanical problems, otherwise good hotel
We stayed five nights. One night the air conditioner did not work.
It was cooler outside that night, so it might have frozen up. The toilet
handle broke and the hair dryer vibrated and smelled as if it were
catching fire. Toilet was fixed the day I asked. I had to ask a second day to get the hair dryer fixed. The bed was very comfortable
for my bad back. The breakfast was tasty and had a large variety of items. The room was kept clean. The staff was pleasant.
June 14, 2014
Rated 5.0 out of 5.0 by Jdad Palatine
Very good room with work desk and 10 lap per mile track
June 6, 2014
Rated 5.0 out of 5.0 by Nugget0527 Very Comfy
We were stranded as part of a FAA problem and had to travel a bit from O'Hare because of the problem, but the Palatine HIE was great!
June 3, 2014
Rated 5.0 out of 5.0 by SPAN great stay and value for money
Great experience to stay at this hotel. The front desk staff are very courteous, welcoming and efficient. The room is spacious and very clean. The breakfast is awesome.
June 1, 2014
Rated 4.0 out of 5.0 by Clark1414 Registered Nurse
The staff was friendly and helpful. The happy hour on Tuesday and Wednesday was nice amenity that is not offered at a lot of Holiday Inns that I have visited.
May 30, 2014
Rated 1.0 out of 5.0 by douglas14 Not very accomodating for reward members
We used our reward points for this stay and was very disappointed. We try to always stay at holiday inn properties and if this is how they treat the rewards we might find another hotel rewards. We had 4 people and were given a room with 1 bed and a pull out sofa that had the worst matress to sleep on. Very uncomfortable. There were alot of people in line behind us so Im sure there was still a room with a double bed left. I assume it was just because i used our rewards points. Well i stayed at holiday inn properties to get those points and should all be treated the same. Usually happy with this chain of hotels but very disappointed this time. Hope it was an isolated incedence. They also only gave us 3 washcloths and 3 towels for a room with 4 people. Had to go get more each day. Just a pain!!
May 29, 2014
Rated 5.0 out of 5.0 by Kind Comfort and great service
I reserved a room for my parents and they had a very pleasant stay and rated everything as excellent. I would recommend this hotel to everyone..
May 26, 2014
Rated 4.0 out of 5.0 by Bigdave67 Decent Hotel
On a recent trip to the north west part of Chicago I wanted a hotel that was near a venue I was going to attend a concert at. Wanted a decent room at a reasonable price and that was located somewhere that was reasonably easy to get too... Holiday Inn Express fit the bill perfectly. While the rooms were pretty standard to most hotels, the advantages included access to a GYM located next door and a better then usual breakfast set up that included most the usual stuff but also had something I'd not seen before... pancakes in a minute machine. If you happen to be heading to the Palatine/Arlington Heights area at some point, give this place a look!
May 20, 2014
Rated 3.0 out of 5.0 by JGRII Family visit
We have stayed here before and we were mostly pleased with our stay. As before, the pool has too much chlorine in it and it is hard to find. On previous visits we have received water and snacks upon check-in as IHG members but did not receive any this visit. We thought the desk staff was not as friendly this visit. However, the breakfast staff was very efficient and most accommodating.
May 1, 2014
Rated 5.0 out of 5.0 by garybm quiet room great staff
stayed 3 nights room was great breakfast was great every morning will stay here again
April 15, 2014
Rated 5.0 out of 5.0 by PopTop2 Wonderful property for both Business and Pleasure
If you are looking for a a place to stay in the Palatine/Arlington Heights area, I highly recommend this hotel. This property is extremely clean and well maintained. They offer several perks which include: 1) a managers reception every Tue and Wed evening (5:30-6:30) which includes complementary beer, wine, and light snacks, 2) complementary access to the World Gym located on site with indoor access via the 2nd floor, 3) complementary shuttle service which to provides transportation to nearby businesses and restaurants, and 4) an upscale breakfast which includes a variety of hot and cold items. The entire staff is friendly and truly go out of their way to make your stay enjoyable.
April 14, 2014
Rated 4.0 out of 5.0 by VAFA9 Great Breakfast!
Good value, clean, nice staff and excellent breakfast! Windows are too thin; some draft and noise.
April 2, 2014
Rated 4.0 out of 5.0 by scooterfromha Staff are very nice and welcoming.
Very good service from the staff! Gave me local menus, and got me some nice stuff for being a club member. Parking could be better.
March 23, 2014
Rated 2.0 out of 5.0 by KatOverseas KatOverseas
While the property was well maintained the smell of chlorine permeated everything. The "trip" to the pool was long and
quite public< not a particularly comfortable experience. Wish I had known I'd be walking through the entire Health Club. I could
have worn more clothing and changed in the locker room.
It was nice to have hot water/ coffee service available 24hr.s
Complimentary newspaper and no knocking on the door by house keeping at 8:30/9 a.m. was also much appreciated. Parking access was good and I could view car from room.
I picked this hotel for the indoor pool. For at least 1/3rd less I could of had an in room microwave and mini fridge and health club, albeit no pool.
March 22, 2014
Rated 5.0 out of 5.0 by Jamies212 Will be back!
Had an awesome stay here. Room was very nice and clean. Loved the wrap around bathroom. Staff also very friendly! Keep up the good work!!
Only thing I was disappointed in was the pool closing at 9pm on a Saturday. :(
March 17, 2014
Rated 5.0 out of 5.0 by Dave W What a place
We had my daughters 10th birthday party here. From the front desk we were welcomed by a very pleasent person. I do not remember her name. She was extremley kind to a bunch of kids who were in the car to long. :) The rooms were fantastic, clean and comfortable. We had 4 rooms two sets of rooms attatched,and across the hall. Talk about and AWESOME WAY of keeping a close eye on the kids. We were all surprised by gifts from the hotel staff (thank you Alisha). Youmade the birthday girl feel like the QUENN OF THE WORLD!!!
March 12, 2014