Rated 3.4 out of 5 by 65
Rated 2.0 out of 5.0 by Congo Plumbing problems
The Stool was loose and didn't flush well. This must have been one of the older motels.
December 18, 2013
Rated 2.0 out of 5.0 by Chas1650 FL traveller
Used our IHG points. Got a room with a poor bed mattress, less than clean room, water pipes that banged throughout the night, paper thin walls that made the night noisy... people roaming the halls and slamming doors into the wee hours. The place is dated and needs a serious make over. If this was my first stop at a HI Express, I would never visit another!
On the positive, the staff was helpful including the breakfast staff and the food was good.
November 20, 2013
Rated 5.0 out of 5.0 by DIRECTEDENERGY NICE HOTEL
ROOM CLEAN, HELP/ STAFF WAS HELPFUL AND COURTEOUS, BREAKFAST WAS HOT...PRICE WAS RIGHT..WHAT'S NOT TO LIKE!
October 28, 2013
Rated 1.0 out of 5.0 by whksteff sad
Hotel was one we had stayed a before. This time it was considerably less maintained. Hair in bathroom and on nightstand. Dirty carpet, overall dirty
October 24, 2013
Rated 5.0 out of 5.0 by MyrtleBeachGolfer Great place to stay close to I95
We travel to Myrtle Beach twice year and break up the trip from the North East. We usually stay in Emporia VA but decided to push a little farther south in Roanoke Rapids. We stayed here October 18, 2013. we arrived around 10:30 p.m.. The desk clerk was very friendly and efficient and had us checked in and to or rooms quickly. Room was clean, mattress was the way i like it. Breakfast was great. A little fresh fruit would make it greater. there is a gas station nearby and Starbucks down the road so everything you might need is available in one stop.
October 23, 2013
Rated 3.0 out of 5.0 by RBASNA Staff went out of thier way
I found out that this hotel doesn't have a guest laundry, while I was carrying a bag full of clothes with me. The kind ladies doing the hotel wash offered to do it for me, and after they even brought them back to my room!
It was a busy week with several buses unloading their passenger's for a night. The lady working the breakfast buffet was unbelievable and kept the area cleaned and restocked throughout the deluge.
My only real complaint is with the WiFi, it barely sent a signal, even downstairs at the hotels computer! I remember from last years' stay the same problem and I would think that this should be fixed quite easily by contacting the service provider. As a business person, the internet is vital for me to complete my work, if I return next year to the same problem, I'll tell the staff we love 'em and then go to the Hampton!
October 16, 2013
Rated 2.0 out of 5.0 by use2play Smokey halls and lumpy bed
Although I did get a non smoking room, the halls smelled like a smoking lounge. The bed was lumpy and the bathroom needs remodeling / updating.The staff was friendly but the shortcuings of this HI Express are due to corporate! Middle of the price range for all nearby competing motels but not worth the extra money compared to offerings near this exit on NC I95. JUST banning smoking would work wonders for this place!
October 13, 2013
Rated 1.0 out of 5.0 by Deerfood Dated
Old renovated property with nearest restaurant 5 mi. Inside halls & elevator smell of smoking and mildew. a/c very quirky. needs new mattresses
October 4, 2013
Rated 5.0 out of 5.0 by Bri717 Really helpful staff
We had a really good experience at this hotel visit. The staff was very helpful.
September 29, 2013
Rated 5.0 out of 5.0 by jjppoconos The "come -back" place
Upon my arrival, I was greeted by Michelle, who remembered me from a year ago and was very kind and gracious. She made our night run smoothly.. In the morning, I was helped by Alice, and I found out she had done my phone reservations the day before, and made sure that I had the most beneficial rate for our stay. Believe me, Alice is "precious gold" to the guests, and therefore also to the company. She smoothed out a number of problems, while being charming and patient on every issue. I'm a priority club member, and I do favor this hospitality group. This exact location however, was exceptional, both in physical condition, and in the quality of staff, who make you feel "at home". We'll be back again next year.
September 25, 2013
Rated 3.0 out of 5.0 by wearytraveler65 Do Not Disturb....
I PURPOSELY put my DO NOT DISTURB sign on the door BECAUSE I DON'T want anybody in my room! Someone entered my room & left my airconditioning unit panel box open! I felt VERY VIOLATED!!
September 23, 2013
Rated 2.0 out of 5.0 by hummingbirdfan Staff- GREAT Accommodations- Huge Negative
We used our Priority Points for this stay. Can this be why we were placed in the room across from the Mechanical Room and the vending machine/ice maker room with their constant, and very loud din? While the room had a Non Smoking sign on it, there was an strong odor to the room that persisted even after you were in the room several minutes. I can not say for sure what that was about but it seemed like an attempt to cover up a previous smell. It sure did a number on my allergies. The new front desk person was as helpful as he could be to correct the booking error of NOT, initially, crediting PP to pay for the room. He eventually, with lots of help, was able to rectify that. I think if you are suppose to be able to call the 1-800 # to book w/ the PP, one should not have a hassle when you check in. We most likely- actually, we most certainly would book elsewhere next time. Smell, noise not a combo I want to experience again. VERY DISAPPOINTED.
September 23, 2013
Rated 2.0 out of 5.0 by Baldy1977 Uncharacteristically bad HIE.
If all HIE's were this bad, I would never darken anothers door.
Receptionist busy with personal call.
Paint falling off bathroom wall, duct tape used to cover hole in wallboard?!?
Very old mattress.
I'll be avoiding this property like the plague in the future.
September 8, 2013
Rated 4.0 out of 5.0 by Leri Alice, Front Desk Manager
Alice provides excellent customer service! She is the reason I return to this property. She is friendly, helpful, polite and personable. She makes you feel at home. I was a little disappointed with the breakfast selections and quality of food, but Alice's outstanding service over-shadowed my concerns. Thanks Alice for a job well done.
September 6, 2013
Rated 5.0 out of 5.0 by ChaseEmployee Excellent Night
Staff were courteous, room was clean and comfortable, and the breakfast was great. What more could you ask for?
September 4, 2013
Rated 2.0 out of 5.0 by Jeff2325 Not thrilled
Upon registering,we didn't get a "warm" reception from the desk clerk, who seemed preoccupied and not able to smile. I'm sure there was a plausible reason for her manner,but it set a tone that is difficult to overcome when first impressions are so important. Things did not improve with the arrival of a large family reunion of families arriving from various states,who had to greet one another and "catch up" on family gossip from their relatives whom they had not seen since the last reunion.......outside our door in the hallway....at 11:00 PM.......Enough said.
August 21, 2013
Rated 4.0 out of 5.0 by wrennhead Nice place to stay overnight
Convienient location. Good breakfast. Main door lock stuck and the other was broken - needs updating. Overall a pleasant stay.
August 20, 2013
Rated 3.0 out of 5.0 by MacHol Average at best.
Although it looks like location has been refurbished, it's still just average for a Holiday Inn. Furniture/bed not very comfortable. Toilet is very low especially for a tall person or someone with back problems.
August 13, 2013
Rated 3.0 out of 5.0 by OneCent Holiday Inn
Room was okay but bad smell in room. I have stayed at other Holiday Inn's that were much nicer.
August 12, 2013
Rated 5.0 out of 5.0 by Jimmy31 Excellent choice
Very friendly staff, very clean place, overall experience was very positive!!!
August 8, 2013
Rated 4.0 out of 5.0 by Doug138 One Day Journey
Very Good overall experience -- some issues at Check-in -- no one was there to attend the Counter for nearly 10 minutes when I first walked in the Lobby. Online booked rate was not what they showed -- I had to get them to lower the rate they had on their print out to the correct rate. Otherwise, experience was good -- clean, comfortable room & good quality Breakfast the following morning.
August 5, 2013
Rated 3.0 out of 5.0 by Fly42 Decent place for a quick stay
Hotel was easy to find off the interstate. Staff was friendly. Room was small but clean and fairly comfortable. The hotel was obviously an older building and could use some renovation, particularly when you go away from the main common areas. The bathroom in the room could use some updating as well, but overall, the hotel was a decent stay for the price.
August 2, 2013
Rated 5.0 out of 5.0 by Arch22 Overall stay
Wish some of your other places had curtious staff like this one does...very comfortable stay...Thank you
August 2, 2013
Rated 5.0 out of 5.0 by WTSIII Great service by the desk clerks
Excellent Holiday Express to stay at along the I95 route between VA and NC
July 29, 2013
Rated 4.0 out of 5.0 by CJ610 Clean room, comfy bed, staff not so friendly
We stopped off for a quick over night rest on our trip from Florida to NJ. We checked in about 9:30 at night. Michelle checked us in and barely spoke 2 words. I would have appreciated a "hello" or a "have a good night". She checked me and handed me keys. Not the kind of customer service I expect at a Holiday Inn. However, I was pleased that the room was nice and clean. And the free breakfast in the morning was adequate. Work on your customer service, and I would have no problem staying here in the future.
July 20, 2013
Rated 2.0 out of 5.0 by JasmineSC Disappointing
We are priority members and stayed at HIEs for most of our trip.
This was the most disappointing one we have stayed in so far.
The carpet was not clean with visible dirt in the corners. The mattress was old and lumpy ...not providing a great night's sleep.
As my husband was shaving in the morning a roach was crawling next to the mirror.
July 19, 2013
Rated 4.0 out of 5.0 Great Service - Needs an update
The customer service here is top shelf. The staff was terrific to deal with and they were always trying make your stay as pleasant as possible.
The rooms were ok, but not the kind you expect at Holiday Inn Express. The place is probably slated for some kind of upcoming retrofit, but the common areas were nice.
Breakfast foods were not as high quality as you'd expect.
Good value for the money.
July 15, 2013
Rated 3.0 out of 5.0 by Ernest49 Hotel was ok, needs better customer sservice.
The bathroom was dirty, needs proper cleaning.
No one was at front desk when we checked in and out,
May 26, 2013
Rated 5.0 out of 5.0 by use2play HI I95 VA
Bathroom a bit dated, but room was clean, bed and pillows comfortable and free breakfast was appreciated.
May 23, 2013
Rated 3.0 out of 5.0 by gleason45 Good for a one night stay
Everything was fine except the bathroom. The toilet was not bolted tightly enough to the floor. It rocked when you sat on it.
May 19, 2013