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Rated 4.6 out of 5 by 334 reviewers.
Rated 4.0 out of 5.0 Enjoyed my stay Overall I enjoyed my stay and would stay at this hotel again. This was my first time staying here. The hotel was neat, clean and close to where I needed to be. We were greeted by friendly staff, the room was comfortable, everything was clean with the exception of hair being stuck in the hair dryer and the overall condition of the bathtub - which wasn't horrible - but in my experience the bath tubs usually show the most wear and tear. The breakfast was convenient and good. Not "hot" items were offered, but it was still very nice to have a continental breakfast available. My biggest issue came when I was booking. I booked my stay in March for October. In September I became aware that my reservation had been changed to another weekend. When I called I was told they had no record of my reservation, but thankfully I had kept my emails showing the correct dates and confirmation. I was able to still get my room for the correct date, but the entire process was extremely stressful. I was very hesitant about my stay after going thru that, but truly enjoyed the hotel and my stay. I do with there was an indoor pool for off season stays, but I would stay here again. October 6, 2015
Rated 4.0 out of 5.0 by Travel Recomended Over All Good, we send our guys out of town for some training that isn't offered in WV as well as out of town working crews and in our experience our guys and gals all prefer to stay at this hotel chain because of the things offered to them and how they are treated. October 6, 2015
Rated 5.0 out of 5.0 by This One is a Keeper We reserved this hotel room because of the close proximity to downtown and the attractions for which we were in town. Being a Holiday Inn Express we expected great service & amenities and we weren't disappointed. When we return to Roanoke we will definitely stay here again. October 5, 2015
Rated 5.0 out of 5.0 by Clean, welcoming home away from home Clean, comfortable rooms. Breakfast buffet was outstanding. Friendly and helpful staff. Beds and pillows were top-notch and the decor was appealing. Staff made one feel as if one was "family". Great hospitality. Will definitely stay again. September 30, 2015
Rated 5.0 out of 5.0 by A GOOD PLACE TO STAY Nice hotel, good location, comfortable, good professional helpful staff. Struggle to ask for more. September 28, 2015
Rated 5.0 out of 5.0 by ROAD WARRIOR This was my second stay at this location this year, I made my reservation over the phone, the person taking my information was friendly and easy to talk to, I was minutes away from the hotel, when I arrived my information was at the desk. The room was clean and comfortable, the internet was strong. I will be staying at this hotel on my next visit to that area. September 27, 2015
Rated 5.0 out of 5.0 by Comfortable Nice stay, great staff! The folks working the front desk were very friendly and very helpful. September 25, 2015
Rated 5.0 out of 5.0 by slept well--- since we were there for a funeral---other than cleanliness and comfort nothing else mattered. I just wanted to have to worry about these things--- September 22, 2015
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