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Rated 4.5 out of 5 by 56 reviewers.
Rated 5.0 out of 5.0 by Roanoke Stay I chose this hotel due to it being close to the venue I was attending and having no knowledge of the city. It was a comfortable stay at a reasonable price. My travel mate enjoyed the breakfast. One thing I've noticed about hotels now is a lot of the rooms don't open to the outside. Instead you have to walk out into a hallway to go outside to smoke and that is a problem. If I can find a hotel that opens to the outside from the room, I'll not stay at this one again. November 17, 2013
Rated 5.0 out of 5.0 by Front desk girls were great! This hotel was within walking distance to downtown shops and restaurants. The customer service staff was very welcoming, friendly and helpful with directions. The room was clean and comfortable. Best value in the downtown area. November 15, 2013
Rated 5.0 out of 5.0 by Good Time Holiday Inn is an excellant venue to stay when you have a concert to attend: Civic Center is just a walk a way and is safe. Beds and pillows were great, and the morning breakfast offered was good. November 13, 2013
Rated 4.0 out of 5.0 by Very nice except for check-in I really enjoyed my two night stay at this hotel, everything was clean and well maintained. The breakfast choices were great and most of the staff was very friendly. The desk clerk working the night I checked in was a differnt story, she was too busy talking opn the phone to one her frineds that she did not bother to put the phone down to wait on me. She asked me for my last name, put the paperwork that I needed to initial and sign in front of me and pointed to each area, without saying a word to me, while continuing to talk on the phone. She then handed me my room keys and pointed me in the direction of the room. I do not beleive this is a professional attitude to have and the customers should come first and private conversations should be put on hold while a customer is there. Again other than that the expereince was very good. November 4, 2013
Rated 5.0 out of 5.0 by very comfortable beds and clean. We always stay in a Holiday Inn Express when traveling and I have to say that our room here was exceptional as far as the furniture, tv, refrigerator and bathroom amenities. Finally a shower that had shelves/cubbies for your personal items. Large vanity. Great location. Right off highway. October 31, 2013
Rated 5.0 out of 5.0 by Wonderful experience! Front desk personnel were so friendly and very helpful. October 29, 2013
Rated 5.0 out of 5.0 by Great Great place to stay. We were only here for one night but it was terrific. Comfortable beds, great shower and friendly people. I will definitely stay here again. October 29, 2013
Rated 4.0 out of 5.0 by Great location to visit transportation museum. Very nice, comfortable and secure. Some renovation work going on but didn't disturb us. Great, helpful front desk staff as well as nice breakfast. Overall good value. October 24, 2013
Rated 3.0 out of 5.0 by Decent for the amount of options around My stay was ok, nothing to rave about. The beds weer very comfortable and the pillows were great. The hotel over all was nothing fancy, I have been to nicer Holiday Inn Expresses and worst hotels in general. My biggest complaint would be breakfast. The egg option was a sponge round thing that was gross and the juice was watered down concentrate. A little disappointing I would rather a lower rate and just get food else where. October 23, 2013
Rated 5.0 out of 5.0 by Annual Guest I stay at this Holiday Inn Express every year for the same event at the civic center. It is very convenient to walk to the civic center and not have to drive and park with the crowds. The hotel is very nice. Soft sheets and comforter. The price is higher than I like to pay. But the convenience and hotel reputation keeps me coming back. October 10, 2013
Rated 5.0 out of 5.0 by Great Stay, Great Location Great front desk staff, comfy beds. Good breakfast! Within walking distance of Roanoke Civic Center. Great location October 8, 2013
Rated 1.0 out of 5.0 by Weary traveler. I had reservations for Wednesday night and expected to be there around 8pm. Other travel issues ended up making my arrival 330 AM on Thursday. I had called around 830 PM to let the hotel know I would be in late/early and they changed my reservation to Thursday. That all went very well. What did not go well, was receiving a room that happened to be across the hall from the housekeeping room, in which apparently 4-6 women arrived to work around 8AM Thursday Morning and carrying on. By carrying on I mean I could hear each individual's voice clearly and understand what they were saying. It was extremely loud. My plan to sleep as long as possible was cut extremely short and with another 5-6 hours of driving ahead of me, it did little to ensure I was rested. October 3, 2013
Rated 5.0 out of 5.0 by The staff was great! The front desk ladies and staff were very friendly and helpful. It was our first time in Roanoke and the front desk staff answered our questions, gave us directions and helped us feel welcomed. The beds were very comfortable and the showers had great water pressure. The hotel is in a central location and easy to get to from downtown or the interstate. We'll stay here again. September 26, 2013
Rated 4.0 out of 5.0 by room was clean, bed was comfortable and great front desk everyone was friendly. called with special request and was accommodated. convenient location. September 25, 2013
Rated 5.0 out of 5.0 by Great Stay Great stay, love the breakfast, so close to I-581. HIE is my first choice when I travel. Thanks for being so great. September 7, 2013
Rated 5.0 out of 5.0 by Impeccably clean, including the phone! We stayed at this hotel several years ago. We found it to be much improved, in incredibly clean, and nice smelling soap and lotion. We appreciated that along with the freshly made breakfasts and hospitable staff Thank you! September 2, 2013
Rated 4.0 out of 5.0 by Visit to Roanoke -- Son to Virginia Tech About what you would expect from a Holiday Inn Express. Great value and extremely friendly staff. We had driven from DC to drop our son off for his Freshman year at Virginia Tech. Everything near Blacksburg was either booked or twice the price. The Roanoke Holiday Inn Express provided a great alternative. The front desk personnel were extremely helpful and friendly. Also very cool that hotel is only a couple of miles from Salvage Dawgs ... a must see while in town. August 27, 2013
Rated 5.0 out of 5.0 by Convenient Location, Great Bang for the Buck. I stayed here at least two nights and it was great at the price I paid. I would stay here again, and the service was excellent. Oh yeah, finding it was always easy, too. August 25, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great room We enjoyed our stay at this hotel and staff was very pleasant.will stay her again. August 21, 2013
Rated 5.0 out of 5.0 by Reliable Quality We've never had a bad experience in a HIE property and this was no exception. The quality is a good value for the price. Wherever we go, we always look for HIE first. August 19, 2013
Rated 5.0 out of 5.0 by Great Staff This hotel is just wonderful all around. The staff is fantastic and goes above and beyond to be helpful. The room was very comfortable and clean. There are plenty of choices for breakfast and the staff stays on top of it to keep from running out of anything. From check-in to check-out, it was an all around good experience. August 18, 2013
Rated 4.0 out of 5.0 by Good staying good stay, breakfast good be better. Friendly, good rooms, swimmingpool. August 9, 2013
Rated 4.0 out of 5.0 by Could have been better The staff was helpful and friendly, had no problem getting directions to local places. The complimentary breakfast was good, but the lobby area for breakfast was too tiny for the size of the hotel. We were offered a free 2-topping pizza and 2-liter soft drink PER room PER night and the first night the hotel honored the offer. The second night, however, the hotel would not honor the offer. The clerk called management about the offer and management was the one who wouldn't honor the offer. Notified customer service about it and never heard a word about it. August 8, 2013
Rated 5.0 out of 5.0 Great location - Quiet - Great Staff I was here studying for the bar exam and it was perfect - quiet, close to the event, great staff, great breakfast and they have a pool. Definitely worth it. August 5, 2013
Rated 5.0 out of 5.0 by Good Holiday Inn Exp After a couple of poor experiences at Holiday Inn Expresses I was about to abandon this chain. This was a pleasant stay that was more inline with other Holiday Inn experiences I have had. July 29, 2013
Rated 5.0 out of 5.0 by Nice staff. Small place Accommodating staff, but facility was smallish, including breakfast area. Going across street for gym was not a plus. Still a nice visit and conveniently located to center of town and museums. Pool area also small. July 28, 2013
Rated 5.0 out of 5.0 by A very relaxing stay in Roanoke We enjoyed our stay at the hotel. The room was comfortable and the staff were very helpful. The location is good, being close to the lively downtown, next to I-581 and within easy distance of the shopping mall a few miles north up I-581. We did car trips both east (along the Blue Ridge Parkway) and west through Paint Brush and up to Lake Moomaw. I would recommend both the hotel and the location for a great weekend. July 24, 2013
Rated 5.0 out of 5.0 by Very Nice Stay, but No indoor pool or workout area Great hotel and staff, but really missed an indoor pool and workout area. I went across the street to the YMCA to work out like Holiday Inn staff said they were partnered with, but the YMCA wanted me to fill out all of this paperwork. I just told the lady, I'm just here to work out 45 minutes and you want me to fill out 45 minutes of paperwork. So I just went back to my room. Great breakfast and great room though. I would have used the outdoor pool, but it was storming when I had free time to use it. July 23, 2013
Rated 1.0 out of 5.0 by Nice Stay, But they have Thieves!!! The hotel was a very nice place to stay, and have been there to stay on several occasions when visitng family with no problem, But some time between June 24th- June 26, 2013, on about that date my daughters hat was taken from our room. The room had a" Do Not Disturb" tag in the Key Card Slot,;plus the hat was in a plastic bag with others when we checked-in, so we didn't want anyone to come in our room for privacy, and upon returning home, she noticed that one (1) of her hats was missing. She called the Hotel to ask and inform the staff that the hat was missing or stolen, but no-one found it. I would think that if you have a Do Not Disturb on your door that means Stay Out!!. Now she is so upset, and will never stay there again in life. So if you go there, don't leave your belongings in your room, EVER!!! A word to the wise. June 28, 2013
Rated 4.0 out of 5.0 by Visit for work I stayed for 4 nights and want to say the staff is incredibly friendly, especially Dalia and Crystal. I stayed alone since I was traveling for work and the front desk staff made sure that I was taken care of and not lonely. They were always courteous and supplied all necessary info when needed! June 6, 2013
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