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Rated 4.5 out of 5 by 143 reviewers.
Rated 5.0 out of 5.0 by Excellent Customer Service. In a word GREAT! Upon my arrival I was meet by the front desk attendant, Daniel. He assured me that my room was ready for early check in. I shared my negative experience on the previous evening at another local hotel. Daniel assured me I would find the accommodation of a high standard and quality. Daniel even followed up with a telephone call to the room to make sure everything was to our liking. My wife arrived shortly after check in time, she was totally amazed at the cleanliness and comfort of the room. We certainly plan many more visits to the hotel and IHG group at large. October 3, 2014
Rated 5.0 out of 5.0 by first roanoke visit a success This stay helped to make our first visit to Roanoke a success. We found downtown a delight with easy access. The staff helped us to plan a hike to McAfee's Knob that turned out to be spectacular. We will stay here next time for sure. October 3, 2014
Rated 5.0 out of 5.0 by excellent HIE The staff makes you feel right home, Good food and a great variety to choose from. Clean rooms and comfortable beds. Up to date decor, colorful, cheerful designs. Good location with easy on and off exits from I-581. We have stayed before as a group and we will be back again, Great place to stay.! October 1, 2014
Rated 5.0 out of 5.0 by Great staff and comfortable bed! Beautiful room, comfortable bed/pillow, clean, large jetted tub. Polite staff! September 30, 2014
Rated 5.0 out of 5.0 by Front desk staff excel 10 stars. The staff were great. So helpful with everything. They made the stay very pleasant. I would recommend this property to anyone. One thing I would liked to have had. A shuttle to the downtown (Roanoke) area would have been very nice. September 28, 2014
Rated 5.0 out of 5.0 by satisfied customer Great room was in process of being remodeled. Staff made every attempt to accommodations as comfortable as possible, given the circumstances. But there was an understandable amount of noise and dust. Temporary breakfast room was cramped. September 26, 2014
Rated 5.0 out of 5.0 by Staff As I said previously, your most valuable assets are your employees. They displayed superior customer service skills while I was staying at your hotel. The front desk staff were always smiling and eager to assist me in any endeavor I encountered ie. getting me google directions to the location of my early morning meeting. Maria was excellent in providing delicious, eye pleasing breakfast meals each morning. She always greeted me with a smile and made sure I had everything I needed to start my day. I also appreciated seeing a Gideon Bible in the drawer of my room. It is a blessing to know that your organization has not given into the minority. God will continue to bless you for this stand. It was not the building or the trappings of the lobby, room, or any other amenity but rather your staff who made my stay and my experience extraordinary. September 25, 2014
Rated 5.0 out of 5.0 by Clean & comfortable Nice upgrades in the breakfast area and comfy bed. I didn't realize how tired I was when I woke in the morning I never moved the entire night. Wish I didn't have to run off to my meeting. September 24, 2014
Rated 2.0 out of 5.0 by Noisy stay Had ongoing construction noise that continued until 7:45 pm the night of my stay. September 18, 2014
Rated 3.0 out of 5.0 Nice Place to Sleep The night I stayed, there was construction in the lobby. The noise will minimal and plenty of signs and reminders of the new breakfast area. Even the contractors working in the lobby were accommodating and polite. I was pleasantly surprise. September 18, 2014
Rated 3.0 out of 5.0 Good value close to downtown Roanoke Rooms were clean and the location and price made this a good value close to downtown Roanoke. Front lobby was under construction which we were unaware of when booking, but beyond that our experience was good. September 18, 2014
Rated 3.0 out of 5.0 by ANNI It could have been better if not for all the renewing late into the night. September 11, 2014
Rated 5.0 out of 5.0 by Great stay My daughter and I had a great stay though it was only 1 night. We enjoy staying Holiday Inn Express when we can. Price is usually reasonable although sometimes a little higher. Free breakfast and quality/cleanliness very reliable. September 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Hotel was comfortable even though extensive remodel was going on. Pool very small and no workout room on site - (Ymca across the road) September 5, 2014
Rated 5.0 out of 5.0 by Great Front Desk Clerk Front desk clerk was swesome. Even though this hotel was under renovation it was still very nice. On a side note, The City of Roanoke was impressive!! Very clean and well maintained. I would seriously consider relocating there. September 4, 2014
Rated 5.0 out of 5.0 by Awesome hotel The desk clerk on the evening we stayed was fantastic!! Even though this hotel was being refurbished, it was still awesome. On a side note, the City of Roanoke is impressive. Incredibly clean and well maintained, I would seriously consider moving there. September 4, 2014
Rated 5.0 out of 5.0 by Roanoke Stay Here for one night to visit Hollins and see downtown. Location excellent. One mile walk from City market. Right off I-581. Very comfortable room. Breakfast with decent choices, more than adequate. September 2, 2014
Rated 1.0 out of 5.0 by Hotel is in poor shape. The hotel was being remodeled so it was in bad shape. It smelled of paint. It was nosy in the morning. The management should have significantly discounted the hotel rates. August 31, 2014
Rated 2.0 out of 5.0 by Under renovation On-going construction in lobby required the breakfast area to be moved to the second floor next to occupied rooms. Increased traffic volume and noise may resting difficult during this stay. August 30, 2014
Rated 1.0 out of 5.0 by not a great experience Unfortunately we weren't made aware when calling to inquire with questions, that the hotel was under construction. We were gathering family members together for a wedding and upon arriving, had no meeting room or gathering center to all be together. The construction throughout the day was so loud, you couldn't hear the television, let alone take a nap in your room. The paint fumes were very strong as well. Upon complaining, we were simply told "I'm sorry, there's nothing we can do." Well, I think they should have at least refrained from booking guests on the floors they were scraping and sanding the hallway walls on. Also, the outside pool is located in the corner of the parking lot of the hotel, very displaced and inconvenient to visit. They tried serving their complimentary breakfast in an older hotel room on the floor of construction, very off putting as it would have shown much more as a courtesy to extend complimentary breakfast tickets or coupons to area restaurants. I wish I had taken photos. August 29, 2014
Rated 5.0 out of 5.0 by Roanoke stay Nice hotel I would recommend this hotel if you are in the area August 28, 2014
Rated 4.0 out of 5.0 by dhe bethesda everything was fine - unfortunately, hotel was in remodel mode (construction zone) August 27, 2014
Rated 2.0 out of 5.0 by Contruction The hotel was under construction and I was not informed prior to my check in August 26, 2014
Rated 4.0 out of 5.0 by Comfortable bed, clean room I would stay here again, the room was clean, the bed was comfortable. The property was quiet so I had no problem falling asleep. Conveniently located, right off the highway. August 26, 2014
Rated 4.0 out of 5.0 by convenient location There was extensive renovation/remodeling going on during our stay, which we were only informed of upon check-in. It would have been nice to have been told this when we made the reservation. There was noise and debris in the hallways during the day. The door on our bathroom closed only partially unless forced, and the toilet flush sounded like an explosion. Some overzealous housekeeper threw away a bar of medicinal soap that was in a personal soap dish. All that aside, the staff was courteous and friendly, the location was convenient, and the breakfast had good choices. The wi-fi worked well. August 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great shower/whirlpool tub My overnight stay, although brief, was very restful. The bathroom accommodations were very good, with ample water pressure and excellent shower head providing for a relaxing bathing experience. THe room also came with a whirlpool tub which was also relaxing after a long day of travel. The bed was also very comfortable and provided for a restful sleep. August 25, 2014
Rated 5.0 out of 5.0 by Roanoke Holiday Inn Express The person checking us in was extremely helpful with providing directions to a movie theater, dinner spot, and where we could park our trailer which we wanted to detach. Although the hotel was under construction we didn't notice the construction other than that the dining area was moved to several hotels rooms on the second floor. Highly recommend. August 20, 2014
Rated 4.0 out of 5.0 by Great location/Good stay Employees friendly and knowledgeable of the area. Hotel is a quick 5 minute drive to downtown or 20 minute walk along paved walkway and/or sidewalks. Hotel undergoing construction while we were there but it never affected our stay. Pool looked nice, but it rained the whole time we were there! August 17, 2014
Rated 5.0 out of 5.0 by Business Stay Excellent stay at the Holiday in Roanoke was very nice and comfortable August 15, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn Experience My experience at this Holiday Inn Express far surpassed my other experiences with Holiday Inns. The staff was welcoming and helpful from the moment of our arrival. There were cookies and chocolates at the front desk every time we entered or left the hotel. The staff at the front desk gave us great directions for restaurants and things to do in the area. The room was extremely clean and the cleaning staff did an excellent job to keep it that way throughout our entire stay. Although we were staying in Roanoke for the Virginia Bar Exam, I felt comfortable and well rested after staying at this hotel. The only downside was the higher price for our stay. I would highly recommend this hotel to anyone staying in Roanoke. August 4, 2014
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