Rated 4.6 out of 5 by 110
Rated 5.0 out of 5.0 by bill7781 Great customer service
The desk manager, Daniel, was really great. He had a positive attitude and seemed to really care about his customers.
July 29, 2014
Rated 5.0 out of 5.0 by Kczack Great experience
We came as a group for a wedding in the area, and we all raved about this hotel! The service was what made this hotel stand out, and I've not seen this level of service and kindness of a hotel staff in a very long time. Thank you so very much...such an enjoyable experience!
July 24, 2014
Rated 5.0 out of 5.0 by hale overnight on our way to Appalachia
I stayed with a group of 14 with 10 high school students. The staff was patient and kind, breakfast was delicious and the pool really clean.
July 23, 2014
Rated 5.0 out of 5.0 by Odessa235330 Thank you for a great first Holiday Inn Express experience...
Staff up there with 5 star hotel staff...Courteous, Genuine Customer Service, Pleasant, Attentive.
Guest Room surprised me, actually, the overall hotel experience, as I had never stayed at a Holiday Inn Express, but, I will definitely stay at others, and am confident, the experience will be another satisfying one.
The towels great quality...the mattresses, well, I thought more comfortable than some other brand name 5 star hotels...lol...the pillows were definitely a surprise...would love some.
Breakfast great, ham was a little salty for my taste buds, but, thoroughly enjoyed my breakfast.
July 22, 2014
Rated 5.0 out of 5.0 by Milwaukee23 Great Staff
I do a lot of travel for business and have to deal with varying hotels/staff/situations. The front-desk associates at this location were excellent and my room was comfortable and clean (which is why I am taking time to write this review). I had to stop by the front desk a few times and each time I walked away with questions answered and my request were taken care of with ease. Kudos to this location.
July 11, 2014
Rated 5.0 out of 5.0 by D.J.62 comfortable bed good breakfest
overall great experience....very comfortable room and restfull nights sleep...also great variety for breakfest
July 10, 2014
Rated 5.0 out of 5.0 by Sam103 Good place to relax after a long bike ride
Nice curb appearance and good location. Front desk is friendly and very helpful to find a place to relax and have a nice dinner. Sidewinders Steak House and Saloon was a great choice for us after a long bike ride. The room was very clean and up to date. We definitely will keep this hotel on top of the list when we are back in the area.
July 10, 2014
Rated 5.0 out of 5.0 by Gone to Ashville Great Stay
Very pleasant and friendly staff, I felt welcome and cared for for the short stay. I would stay again next time.
July 7, 2014
Rated 5.0 out of 5.0 by bardia great room and services
clean, centrally located to actitivites, great breakfast and bed
July 1, 2014
Rated 5.0 out of 5.0 by DriVin Blind Great location, newly furnished rooms, great stay
Hotel staff were very helpful in recommending local restaurants and activities. Room was very clean
June 28, 2014
Rated 5.0 out of 5.0 by LudScooda Great location, wonderful staff!
Easy access to the beltway and downtown; even though right near the highway you could barely hear the traffic. Very easy access to downtown. The staff was very friendly and helpful. We would definitely recommend to others.
June 26, 2014
Rated 5.0 out of 5.0 by 2Texans2Go Pleasant stay
Melissa was the first to greet us. The rest of the staff was just as pleasant and welcoming! The rooms were pleasant and spotless. There was a good variety of breakfast choices and the breakfast area was well tended. We would definitely stay there again!
June 25, 2014
Rated 5.0 out of 5.0 by Bill 747 GREAT FRONT DESK STAFF
The front desk staff is outstanding !
Very friendly and helpful.
June 22, 2014
Rated 5.0 out of 5.0 by Candy M. Safe and clean, great service
I would recommend this hotel, and we enjoyed our stay. The staff was friendly and very helpful. The room was just the right size, and the refrigerator and micro were perfect. We felt safe and loved the convenience of being so close to the interstate.
June 19, 2014
Rated 4.0 out of 5.0 by Omegatron Uncomfortable beds, above average service, small breakfast area and lobby
The staff was very helpful
The bed mattresses need replaceing -too soft and sagging
The lobby and breakfast area are too small.
Food was reasonably good
Parking lot entances are too close to traffic light or to close to the crest of a hill to see oncoming cars.
Without the convention rates, this hotel would not bw worth the room rate.
June 17, 2014
Rated 3.0 out of 5.0 by SQJ2593 not large enough room for wheelchair accessibility
Good bathroom for wheelchair. Room not large enough for wheelchair. Compared to five other Holiday Inn Express locations we have stayed in during this three week trip we would rate this one the lowest. No washer/dryer in hotel.
June 17, 2014
Rated 5.0 out of 5.0 by CassandraHuffCavins MY BRIEF STAY
My stay was brief as myself and daughters were
visiting . I found the hotel to be convient to the event. I found my stay very satisfactory. The only minor thing that i did not like was the microwaved breakfast. which was horrible. The sausage and gravy was warm/cold but oddly enough tasted half done. The eggs were very soupy in texture and from that point i gave up.
June 16, 2014
Rated 5.0 out of 5.0 by JRD1947 Large room, excellent service and great location.
The room was large with a comfortable king bed. My wife and I both got a great night's rest. The entire staff, front desk, breakfast service and housekeeping were all friendly and very helpful. Needed a toothbrush and tooth paste and they were available in about three minutes. Great location, just off I-581 near the civic center. Easy to navigate the city and return from this location. Guard on duty through the night. Strongly recommend this hotel when in the Roanoke area.
June 11, 2014
Rated 5.0 out of 5.0 by Jibaro Comfortable bed and great pillows with great service
Very accomodating staff to our needs. The end of our stay coincided with the French Open and we were able to finish watching Nadal's victory without interruption.
June 11, 2014
Rated 2.0 out of 5.0 by DS2014 Disappointing
Not one of the better HI Expresses in which we have stayed. Front dest staff seemed distracted during the few days we were there. The lobby is very plain, and the carpeting and rooms need updating. There are better places to stay in Roanoke.
June 10, 2014
Rated 5.0 out of 5.0 by Papa Uno Very nice rooms and great service
Room was very nice and the staff at the service desk and the ones that cleaned the rooms were very nice and helpful.
June 7, 2014
Rated 5.0 out of 5.0 by Lulu1971 Great service and good food.
My stay at the Holiday Inn Express in Roanoke was relaxing and restful. The bed was comfortable, the complimentary breakfast was excellent, and the staff was courtesy and helpful. I would recommend the Holiday Inn Express in Roanoke to anyone for business or pleasure.
June 3, 2014
Rated 2.0 out of 5.0 Stale smell
Use more air freshener in the rooms. It had a very stale odor about it. The room "looked" clean but smelled terrible.
May 26, 2014
Rated 5.0 out of 5.0 by Capt. Jack Good comfortable place that was close to the airport.
I just wished the bathroom was a little bit bigger and the toiletries were commensurate with the number of guests staying in the room. Otherwise, the hotel was great with ample and clean parking space.
May 25, 2014
Rated 5.0 out of 5.0 by Missy1990 Great Everything Here!
Staff were extremely friendly. Upon arrival, I was greeted with delicious freshly baked cookies, and the staff was able to reccomend local places to go to durin my stay. Everytime I walked into the hotel, I was greeted and asked how things were going. The bed was extremely comfy (the most important part of my stay!) The following week I stayed at a hotel I expected to be better quality in Warrenton, VA. but I found myself wishing I had booked at Holiday Inn because the pillows were comfier here. Great internet access and good breakfast.
May 19, 2014
Rated 4.0 out of 5.0 by Luckyjoe Very nice hotel, good value
Hotel was pleasant, clean and quiet. Room was excellent. Front desk staff were very nice and incredibly helpful, steered us in the right direction, made great recommendations and were just like old friends. Only minor complaint is that the breakfast area was too small to accommodate all the guests desiring to sit. Other than that, nice experience for the price.
May 12, 2014
Rated 5.0 out of 5.0 by Aldeanfan Great Service
Check-in was fast. The employees very friendly. Hotel was clean. It was a nice size room. Room was clean. Bed was comfortable. We were there for a concert at the Civic Center and this Holiday Inn Express has a walkway to the back side of the Center. It was very convenient and we did not have to cross any streets, so it was very safe, too. I would recommend that if you do walk to the Center at night to carry a small pocket flashlight to have in some areas around the Center.
Check-out the next morning was QUICK and EASY!
May 6, 2014
Rated 5.0 out of 5.0 by Allen 8253 Always stay here whenever we're in Roanoke
Feels like home and always so quiet compared with other HIE's
May 4, 2014
Rated 5.0 out of 5.0 by travelers999 Awesome stay!
Very nice and comfortable stay in Roanoke! Will definitely return!
May 2, 2014
Rated 5.0 out of 5.0 by Murph5 Great location.
My wife and I recently traveled to Roanoke to meet up with friends who also traveled several hundred miles. Roanoke was the mid point and none of us had previously visited Roanoke. This hotel is at a great location for enjoying the restaurants and night-life in downtown. It was short $5 cab ride to the entertainment section of town. The hotel was clean and the staff helpful. I look forward to our next visit to Roanoke and we would stay at this hotel again.
April 27, 2014