Rated 4.4 out of 5 by 49
Rated 5.0 out of 5.0 by Brenda62 Comfortable bed. Clean. Very nice staff.
I have stayed at ths location twice in the last few months and both experiences were awesome. The staff is very friendly and the breakfast bar is well kept. Very clean environment. Just wish they had a shuttle or some means of getting you to the Civic Center.
February 2, 2013
Rated 5.0 out of 5.0 by Babs42 Beautiful Hotel
Was so pleasantly surprised. Most refurbished Hotels lack in mdoern amenities and comfort. This Hotel does not!
January 17, 2013
Rated 2.0 out of 5.0 by HULady Mixed Opinion
The morning breakfast staff and morning desk receptionist on the 15th of November were very pleasant, personable, and helpful. Housekeeping staff very warm and attentive. Great breakfast choices
Extremely loud AC/Heating unit in room.
Lastly, night receptionist on the evening of the 15th was very rude and curt. Seemed more interested in chatting with other staff members than serving guest. My key was deactivated and she took an extended amount of time to open the door.
December 22, 2012
Rated 3.0 out of 5.0 by DanBMX More poor Internet.
Now most Holiday Inns have subpar Internet but the Internet at this particular hote was almost unusable. Running a speed test got me about .45 Mbps which is sometimes enough to load a basic webpage but it seemed as though this network was so bogged down I wasn't able to even check my email. I was told by the front desk that there network has issues with iPads (if this is a known issue then why hasn't it been corrected?) but neither of my two roommates could get any bandwidth on their iPhones or laptops. The upside however was that the front desk was apologetic the next morning and knocked off 25 bucks from my rate. Cool deal I suppose but it's the company paying the tab, not me. I'd rathe have my as advertised high speed Internet!!
Otherwise a decent hotel with friendly staff.
December 3, 2012
Rated 4.0 out of 5.0 by thunt64 Great Hotel and Staff
The only reason I didn't give this hotel 5 stars is because of it's location. I realize the neighborhood across the street is beyond the hotel's control and I know the neighborhood is much better than it was years ago...but the stigma of Gainesboro still exists for this old Roanoker. I literally caught myself checking over my shoulder before walking across the parking lot. That being said, once I got inside the doors of the hotel, it was clean, the staff was friendly, the cookies were good, and I felt safe. I will recommend this hotel to others, but I will warn them about the neighborhood.
December 3, 2012
Rated 3.0 out of 5.0 by Travelerx Sleep deprived
At between 3:00am and 4:00am there were several crews assembled in the lobby/ breakfast area. They were extremely loud for the entire hour. I believe it would have been appropriate for the front desk personnel to ask for their consideration to keep the noise down for the benefit of the other guests.
Upon check out, I made mention of the situation to the desk and was told that thjese were tree trimming crews that were returning home from service to the storm victims in NJ and NY. They certainly deserve credit for their help, but they also could have been more considerate to the other guests.
November 23, 2012
Rated 4.0 out of 5.0 by Stockmaster This will work!
Great location, right by where the convention center and civic center is for events.
November 20, 2012
Rated 5.0 out of 5.0 by edclem1 Recent stay at Holiday Inn Express
Very accommodating staff.
Great location for downtown Roanoke and Civic Center.
November 20, 2012
Rated 5.0 out of 5.0 by patriotblue1 I made a good choice!
This location provided an excellent destination after a long day of travel. The customer service experience was as rewarding as the clean and comfortable room. Close enough to downtown and area businesses and yet far enough away to enjoy a quiet night's rest. I'd recommend this location to everyone.
October 26, 2012
Rated 5.0 out of 5.0 by Retepedhor Great Place
i always enjoy visiting here Crystul and the staff are very nice and willing to make you comfortable!
October 25, 2012
Rated 5.0 out of 5.0 by brenda68 Comfortable bed and wonderful service
The rooms were quiet and clean, nice beds, wonderful and helpful staff, and the Breakfast was wonderful, especially the hot cinnamon buns, will defiantly stay at this hotel again.
October 12, 2012