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Rated 4.6 out of 5 by 98 reviewers.
Rated 5.0 out of 5.0 by great service Overall customer service has become an old concept. This was not the case with our stay at your Inn. Everyone went out of their way to be friendly and helpful. It was appreciated. March 10, 2014
Rated 5.0 out of 5.0 by Just a great place to stay! Comfortable place to stay and very convenient to the venue I was visiting - I have stayed here before and will do it again - staff are very reliable and friendly! Breakfast was available but I did not have the time to try it! March 7, 2014
Rated 5.0 out of 5.0 by Great stay Nice motel, great staff, with a nice room, comfortable pillows and is a short walk to the Roanoke Civic Center! March 5, 2014
Rated 5.0 out of 5.0 by Location Convenient to Rte 460 and 581 Quieter than I expected. Breakfast - average, but decent enough March 4, 2014
Rated 5.0 out of 5.0 by Roanoke Stay good We only stayed one night due being in the area for that long February 22, 2014
Rated 4.0 out of 5.0 by The good and the bad The room was very clean, the pillows were awesome, the bed was a little firm for my comfort. The night I stayed there was 20 inches of snow on the ground and below freezing outside but I could not get the room to comfortable temperature. I could not get the HVAC to blow cool air. The temperature was much too warm. I did have trouble with the toilet stopping up with only tissues being flushed. It required plunging twice, and seemed to work fine after the 2nd time. The breakfast was very good with a good selection and the staff was the best. February 17, 2014
Rated 5.0 out of 5.0 by Good value, clean room, and very pleasant staff I would recommend the Holiday Inn Express Roanoke-Civic Center as I do most other HIE hotels. Convenient parking and free breakfast separates these hotels from downtown big hotels but you still get a clean, quiet room and free internet. February 8, 2014
Rated 5.0 out of 5.0 by Excellent Hotel in Roanoke This Hotel was clean and confortable. The staff were attentive and friendly! Excellent Stay! January 29, 2014
Rated 5.0 out of 5.0 Everything the way it should be Had a great stay recently, the young gal at the front desk, she was egyptian, (can't remember her name) she was great, very nice and helpful. She had a long line and she went through it very quickly, she really was good at her job. She even put in extra hours to help out during the terrible snowstorm, very big of her. Everything in the hotel checked out as it should, clean, etc.. Great job everybody. January 25, 2014
Rated 5.0 out of 5.0 by Great Stay Everything was excellent, staff was very helpful and the accomodations were great. January 6, 2014
Rated 5.0 out of 5.0 by great service Great location. quite room,excelent service.B.bar service was great.Easy excess from hwy.closer to downtown. December 31, 2013
Rated 5.0 out of 5.0 by Great customer service! All staff were very friendly and helpful. A quality breakfast also. Thanks! November 25, 2013
Rated 5.0 out of 5.0 by Roanoke Stay I chose this hotel due to it being close to the venue I was attending and having no knowledge of the city. It was a comfortable stay at a reasonable price. My travel mate enjoyed the breakfast. One thing I've noticed about hotels now is a lot of the rooms don't open to the outside. Instead you have to walk out into a hallway to go outside to smoke and that is a problem. If I can find a hotel that opens to the outside from the room, I'll not stay at this one again. November 17, 2013
Rated 5.0 out of 5.0 by Front desk girls were great! This hotel was within walking distance to downtown shops and restaurants. The customer service staff was very welcoming, friendly and helpful with directions. The room was clean and comfortable. Best value in the downtown area. November 15, 2013
Rated 5.0 out of 5.0 by Good Time Holiday Inn is an excellant venue to stay when you have a concert to attend: Civic Center is just a walk a way and is safe. Beds and pillows were great, and the morning breakfast offered was good. November 13, 2013
Rated 4.0 out of 5.0 by Very nice except for check-in I really enjoyed my two night stay at this hotel, everything was clean and well maintained. The breakfast choices were great and most of the staff was very friendly. The desk clerk working the night I checked in was a differnt story, she was too busy talking opn the phone to one her frineds that she did not bother to put the phone down to wait on me. She asked me for my last name, put the paperwork that I needed to initial and sign in front of me and pointed to each area, without saying a word to me, while continuing to talk on the phone. She then handed me my room keys and pointed me in the direction of the room. I do not beleive this is a professional attitude to have and the customers should come first and private conversations should be put on hold while a customer is there. Again other than that the expereince was very good. November 4, 2013
Rated 5.0 out of 5.0 by very comfortable beds and clean. We always stay in a Holiday Inn Express when traveling and I have to say that our room here was exceptional as far as the furniture, tv, refrigerator and bathroom amenities. Finally a shower that had shelves/cubbies for your personal items. Large vanity. Great location. Right off highway. October 31, 2013
Rated 5.0 out of 5.0 by Wonderful experience! Front desk personnel were so friendly and very helpful. October 29, 2013
Rated 5.0 out of 5.0 by Great Great place to stay. We were only here for one night but it was terrific. Comfortable beds, great shower and friendly people. I will definitely stay here again. October 29, 2013
Rated 4.0 out of 5.0 by Great location to visit transportation museum. Very nice, comfortable and secure. Some renovation work going on but didn't disturb us. Great, helpful front desk staff as well as nice breakfast. Overall good value. October 24, 2013
Rated 3.0 out of 5.0 by Decent for the amount of options around My stay was ok, nothing to rave about. The beds weer very comfortable and the pillows were great. The hotel over all was nothing fancy, I have been to nicer Holiday Inn Expresses and worst hotels in general. My biggest complaint would be breakfast. The egg option was a sponge round thing that was gross and the juice was watered down concentrate. A little disappointing I would rather a lower rate and just get food else where. October 23, 2013
Rated 5.0 out of 5.0 by Annual Guest I stay at this Holiday Inn Express every year for the same event at the civic center. It is very convenient to walk to the civic center and not have to drive and park with the crowds. The hotel is very nice. Soft sheets and comforter. The price is higher than I like to pay. But the convenience and hotel reputation keeps me coming back. October 10, 2013
Rated 5.0 out of 5.0 by Great Stay, Great Location Great front desk staff, comfy beds. Good breakfast! Within walking distance of Roanoke Civic Center. Great location October 8, 2013
Rated 1.0 out of 5.0 by Weary traveler. I had reservations for Wednesday night and expected to be there around 8pm. Other travel issues ended up making my arrival 330 AM on Thursday. I had called around 830 PM to let the hotel know I would be in late/early and they changed my reservation to Thursday. That all went very well. What did not go well, was receiving a room that happened to be across the hall from the housekeeping room, in which apparently 4-6 women arrived to work around 8AM Thursday Morning and carrying on. By carrying on I mean I could hear each individual's voice clearly and understand what they were saying. It was extremely loud. My plan to sleep as long as possible was cut extremely short and with another 5-6 hours of driving ahead of me, it did little to ensure I was rested. October 3, 2013
Rated 5.0 out of 5.0 by The staff was great! The front desk ladies and staff were very friendly and helpful. It was our first time in Roanoke and the front desk staff answered our questions, gave us directions and helped us feel welcomed. The beds were very comfortable and the showers had great water pressure. The hotel is in a central location and easy to get to from downtown or the interstate. We'll stay here again. September 26, 2013
Rated 4.0 out of 5.0 by room was clean, bed was comfortable and great front desk everyone was friendly. called with special request and was accommodated. convenient location. September 25, 2013
Rated 5.0 out of 5.0 by Great Stay Great stay, love the breakfast, so close to I-581. HIE is my first choice when I travel. Thanks for being so great. September 7, 2013
Rated 5.0 out of 5.0 by Impeccably clean, including the phone! We stayed at this hotel several years ago. We found it to be much improved, in incredibly clean, and nice smelling soap and lotion. We appreciated that along with the freshly made breakfasts and hospitable staff Thank you! September 2, 2013
Rated 4.0 out of 5.0 by Visit to Roanoke -- Son to Virginia Tech About what you would expect from a Holiday Inn Express. Great value and extremely friendly staff. We had driven from DC to drop our son off for his Freshman year at Virginia Tech. Everything near Blacksburg was either booked or twice the price. The Roanoke Holiday Inn Express provided a great alternative. The front desk personnel were extremely helpful and friendly. Also very cool that hotel is only a couple of miles from Salvage Dawgs ... a must see while in town. August 27, 2013
Rated 5.0 out of 5.0 by Convenient Location, Great Bang for the Buck. I stayed here at least two nights and it was great at the price I paid. I would stay here again, and the service was excellent. Oh yeah, finding it was always easy, too. August 25, 2013
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