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Rated 4.5 out of 5 by 170 reviewers.
Rated 5.0 out of 5.0 by Great service We have stayed at this Holiday Inn Express many many times. In fact, we have gotten to know some of the employees who always greet us by name. Since we go to Roanoke quite often to visit family we always stay at this Holiday Inn Express . The service is always excellent, the rooms are clean and comfortable and the breakfast is always excellent. Please express our thanks and appreciation to all the staff at this Holiday Inn Express. April 24, 2014
Rated 5.0 out of 5.0 by Good place to stay for a visit Great room, clean, nice staff, good location, I would stay here again. April 24, 2014
Rated 5.0 out of 5.0 Great Concert Get Away We were there for 1 night for a concert at the civic center and this hotel was a wonderful location. We were able to walk to the concert and felt very safe. Front desk was helpful with directions and always greeted us with a smile and welcome. April 24, 2014
Rated 4.0 out of 5.0 by Just what we wanted My wife and I were up for the weekend for the bike fest at the civic center and wanted a nice clean place and short walk over...spot on ! Didn't spend a lot of time on the property but very satisfied and were most pleased with the friendliness and helpfulness of the front desk employees sat night and sun morn.Next trip up we will be staying there again! April 18, 2014
Rated 5.0 out of 5.0 by Easy In and Easy Out Convenient location to stay for Roanoke Civic Center events. Can easily walk to downtown or the civic center. April 17, 2014
Rated 5.0 out of 5.0 by Home away from home The people at the Holiday Inn Express are the best people I have ever met, they always make you feel like your a part of their family. The rooms are wonderful, clean and very inviting. Breakfast is a delight, plenty enough to get you going in the morning. If more Hotels treated their guests the way this crew does, the world would be a much better place. Keep up the great work. April 16, 2014
Rated 5.0 out of 5.0 Superior staff and customer Service The staff is very, very prepared to meet your hospitality needs, very accomodating and go out of their way to assist.The Sales Manager, Dan, is great to work with re: group needs and Crystal at the front desk has become one of our favorites. April 15, 2014
Rated 5.0 out of 5.0 by A Good Spot in Roanoke This Holiday Inn Express is convenient to downtown and just a short distance from the airport. The facility is immaculate inside and out and reasonably priced for the services provided. I can gladly recommend this place for anybody needing an overnight or longer stay in Roanoke. April 15, 2014
Rated 5.0 out of 5.0 by Clean rooms, convenient location, great breakfast and service We have stayed at this Holiday Inn Express off and on over the past fifteen years. It has never disappointed us, and has even gotten better. We will only stay here when in Roanoke. The breakfast staff is courteous, helpful, and just plain nice. I highly recommend this hotel, which is close to everything, yet does not feel crowded. Try it! April 13, 2014
Rated 5.0 out of 5.0 by Great service Good hotel, excellent place to stay. Rooms were comfortable. Staff showed good customer service. very clean establishment. April 2, 2014
Rated 5.0 out of 5.0 by riendly staff Staff and front desk employees were friendly and genuinely cared about your needs. It was quiet and got good rest during the day. March 16, 2014
Rated 5.0 out of 5.0 by Great Experience The staff was super friendly, clean rooms, great breakfast, and easy to get to. March 13, 2014
Rated 5.0 out of 5.0 by great service Overall customer service has become an old concept. This was not the case with our stay at your Inn. Everyone went out of their way to be friendly and helpful. It was appreciated. March 10, 2014
Rated 5.0 out of 5.0 by Just a great place to stay! Comfortable place to stay and very convenient to the venue I was visiting - I have stayed here before and will do it again - staff are very reliable and friendly! Breakfast was available but I did not have the time to try it! March 7, 2014
Rated 5.0 out of 5.0 by Great stay Nice motel, great staff, with a nice room, comfortable pillows and is a short walk to the Roanoke Civic Center! March 5, 2014
Rated 5.0 out of 5.0 by Location Convenient to Rte 460 and 581 Quieter than I expected. Breakfast - average, but decent enough March 4, 2014
Rated 5.0 out of 5.0 by Roanoke Stay good We only stayed one night due being in the area for that long February 22, 2014
Rated 4.0 out of 5.0 by The good and the bad The room was very clean, the pillows were awesome, the bed was a little firm for my comfort. The night I stayed there was 20 inches of snow on the ground and below freezing outside but I could not get the room to comfortable temperature. I could not get the HVAC to blow cool air. The temperature was much too warm. I did have trouble with the toilet stopping up with only tissues being flushed. It required plunging twice, and seemed to work fine after the 2nd time. The breakfast was very good with a good selection and the staff was the best. February 17, 2014
Rated 5.0 out of 5.0 by Good value, clean room, and very pleasant staff I would recommend the Holiday Inn Express Roanoke-Civic Center as I do most other HIE hotels. Convenient parking and free breakfast separates these hotels from downtown big hotels but you still get a clean, quiet room and free internet. February 8, 2014
Rated 5.0 out of 5.0 by Excellent Hotel in Roanoke This Hotel was clean and confortable. The staff were attentive and friendly! Excellent Stay! January 29, 2014
Rated 5.0 out of 5.0 Everything the way it should be Had a great stay recently, the young gal at the front desk, she was egyptian, (can't remember her name) she was great, very nice and helpful. She had a long line and she went through it very quickly, she really was good at her job. She even put in extra hours to help out during the terrible snowstorm, very big of her. Everything in the hotel checked out as it should, clean, etc.. Great job everybody. January 25, 2014
Rated 5.0 out of 5.0 by Great Stay Everything was excellent, staff was very helpful and the accomodations were great. January 6, 2014
Rated 5.0 out of 5.0 by great service Great location. quite room,excelent service.B.bar service was great.Easy excess from hwy.closer to downtown. December 31, 2013
Rated 5.0 out of 5.0 by Great customer service! All staff were very friendly and helpful. A quality breakfast also. Thanks! November 25, 2013
Rated 5.0 out of 5.0 by Roanoke Stay I chose this hotel due to it being close to the venue I was attending and having no knowledge of the city. It was a comfortable stay at a reasonable price. My travel mate enjoyed the breakfast. One thing I've noticed about hotels now is a lot of the rooms don't open to the outside. Instead you have to walk out into a hallway to go outside to smoke and that is a problem. If I can find a hotel that opens to the outside from the room, I'll not stay at this one again. November 17, 2013
Rated 5.0 out of 5.0 by Front desk girls were great! This hotel was within walking distance to downtown shops and restaurants. The customer service staff was very welcoming, friendly and helpful with directions. The room was clean and comfortable. Best value in the downtown area. November 15, 2013
Rated 5.0 out of 5.0 by Good Time Holiday Inn is an excellant venue to stay when you have a concert to attend: Civic Center is just a walk a way and is safe. Beds and pillows were great, and the morning breakfast offered was good. November 13, 2013
Rated 4.0 out of 5.0 by Very nice except for check-in I really enjoyed my two night stay at this hotel, everything was clean and well maintained. The breakfast choices were great and most of the staff was very friendly. The desk clerk working the night I checked in was a differnt story, she was too busy talking opn the phone to one her frineds that she did not bother to put the phone down to wait on me. She asked me for my last name, put the paperwork that I needed to initial and sign in front of me and pointed to each area, without saying a word to me, while continuing to talk on the phone. She then handed me my room keys and pointed me in the direction of the room. I do not beleive this is a professional attitude to have and the customers should come first and private conversations should be put on hold while a customer is there. Again other than that the expereince was very good. November 4, 2013
Rated 5.0 out of 5.0 by very comfortable beds and clean. We always stay in a Holiday Inn Express when traveling and I have to say that our room here was exceptional as far as the furniture, tv, refrigerator and bathroom amenities. Finally a shower that had shelves/cubbies for your personal items. Large vanity. Great location. Right off highway. October 31, 2013
Rated 5.0 out of 5.0 by Wonderful experience! Front desk personnel were so friendly and very helpful. October 29, 2013
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