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Rated 4.4 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Friendly/helpful desk staff The young man at the desk was very helpful and answered our questions about the hotel and area. I do no know his name but he went over and beyond in trying to help another person checking in at the same time. This person was being "difficult" about things that were not in his control but he stayed calm, friendly and was able to rectify her situation - whatever the problem was. I also saw him help this person with her questions concerning logging on to the computer in the lobby. While helping her, he did not neglect to help others that were waiting. I do not know his name but he did an outstanding job. September 18, 2014
Rated 3.0 out of 5.0 by Front Desk afternoon & early evening: SICK & POOR ATTITUDE most of the staff was great however as stated above Front desk clerk in the afternoon & early evening was "Horrible". I have never been ask to check out of a Holiday Inn because the clerk was to busy to answer my questions & address my issues of NO internet. Very poor attitude September 15, 2014
Rated 5.0 out of 5.0 by great bed and breakfast The hotel is great plenty of parking for large trucks the staff was outstanding .The room was very comfortable.the restaurant is great very reasonable.The food is very good September 5, 2014
Rated 4.0 out of 5.0 by Clean rooms, comfortable beds and a good breakfast. Exactly what you would expect at HIE.. No bad surprises! September 5, 2014
Rated 5.0 out of 5.0 by Comfortable good service, well kept up, attentive staff. Everything was fine............. August 26, 2014
Rated 4.0 out of 5.0 by Staff very helpful Staff was very helpful at check in and in the breakfast area. August 21, 2014
Rated 5.0 out of 5.0 by Perfect one night stay Staff friendly and courteous. Check-in person delayed some in assigning room, which wasn't ready, so I said I'd return couple hours later. They called the cleaning staff and delayed the assignment for some reason. Room clean and friendly. TV could be higher than it is. Place on pedestal on dresser?? Label on thermostat was worn badly- needs to be replaced. HVAC unit may need cleaning or dusting. It was chilly so I turned the heat on but it smelled such that the heat/fire detector in the room went off. So, I turned the unit to fan only and ran it all night. Food is excellent along with the food server. August 18, 2014
Rated 5.0 out of 5.0 by Clean & Comfortable This was kind of a last minute trip. Wish I could have stayed much longer as the hotel is clean and the bed was very comfortable. The breakfast bar could use a little re-arranging as it seemed 'crowded' for lack of a better word. If I am in the area again though, this hotel will be first choice for me. August 16, 2014
Rated 5.0 out of 5.0 by Comfortable Stay I always have a comfortable stay at this location. August 16, 2014
Rated 5.0 out of 5.0 by Simply Awesome!! This is a very nice hotel that will become a regular for us. Staff went overboard and appeared happy to have us. August 11, 2014
Rated 4.0 out of 5.0 by Confortable room, great breakfast. Rooms are clean. the hot breakfast had nice variety of choices. The Breakfast Ladies were attentive and helpful. Location is convenient to expressways. August 6, 2014
Rated 1.0 out of 5.0 by Not a good experience! Hotel looked clean and nice. But when we tried to get into our room key cards did not work. We noticed that most quests were having this problem. Went to the desk to get help for this problem and they recoded the card for me without asking my name, (we had checked in earlier in the day). When we went to our room some one else'e luggage was on the counter. We went back to the front desk and they said the room was in my name. My guess was that someone went to the wrong room, got their card keys recoded ( since they did not ask for your name to recode your keys). Hotel was sold out so we had no room. After we decided to leave, we just happened to run into the guy that did accidently have our room. We were in 320, he should have been in 330 I believe. But through all the time it took to try to get help, many quest came down to the desk unable to get into their rooms, and never did they ask for their name before they recoded their cards. Front desk kid was nice, but had no idea what to do. We were the ones that actually sorted out the issue. Also many things seemed to be out of order. July 31, 2014
Rated 4.0 out of 5.0 by Wi-Fi We had a lot of trouble with the Wi-Fi 3 i-phones, 1 HP computer could not make connection. 1 HP computer was able to connect 1 time but never again. 1 i-pad had intermittent connection The system kept replying something about a proxy server not recognizing something or the other. This was a big deal to us. Other than that it was a pretty good stay. July 29, 2014
Rated 4.0 out of 5.0 by Rochelle Illinois - Holiday Inn Express The hotel was clean and breakfast was good. Overall, we were pleased with the hotel. July 29, 2014
Rated 3.0 out of 5.0 by Towel with decaface on it Overall, the hotel seemed clean. The beds were very comfortable. The only bad thing is after my husband had showered and was drying off and noticed the towel had an odor. There was actually brown poop on it. It was disgusting, not to mention he had to totally re-shower. It seems like it may have been a prank because the towel was nicely folded and put on the shelf as if it was new. NOT! We should have complained but there was no one at the front desk when we left. Sure would have been nice to be compensated for it. July 16, 2014
Rated 5.0 out of 5.0 by Good service Staff courtesy, breakfast good, hotel vey quiet at night July 10, 2014
Rated 5.0 out of 5.0 by Great Stay The hotel itself was perfect. Good price, good breakfast, clean accommodations and friendly service. The location is a bit weird. Adjacent to a truck stop. Otherwise in the middle of a corn field, but this brings its own charm, I guess. I would stay here again. Not too many choices for dining nearby. Some fast food, a good Italian restaurant a few miles down the road. Good for relaxing. Absolutely recommend this location. July 5, 2014
Rated 5.0 out of 5.0 by Convenient, quiet and comfortable. I stayed at the Holiday Inn Express while participating in the Bike MS Tour de Farms. The room was comfortable, and as an IHG Rewards member (it's free! you should join!) I had free internet - which I did not use, but friends did and the speed was fine. The free breakfast in the Great Room was excellent and included omelets, hot cinnamon rolls, biscuits and gravy, cold cereal, bread for toast (and a working toaster), yogurt, fresh fruit and good coffee. It was not too far from NIU (the location for the charity ride) - only about 15 minutes drive time. I'll be back June 27, 2014
Rated 5.0 out of 5.0 by Great staff and good sleep! Everything at this hotel continues to be top notch. I stayed a year ago and had a similarly great experience and this year brought an additional 4 rooms of friends and family because of that. We were not disappointed and will be back again next year. June 26, 2014
Rated 5.0 out of 5.0 by Helpfull staff and clean and convenient location If I were in the area again, I would certainly consider staying at this facility. Good customer service is always appreciated. June 26, 2014
Rated 5.0 out of 5.0 by Room was very clean and staff very helpful at check in My overall experience with this Holiday Inn Express is very positive. The staff at front desk always makes me feel very welcome and they have a nice smile on there face. The rooms are clean and relaxing. These are the reasons I stay there every month. June 13, 2014
Rated 3.0 out of 5.0 by Review Rooms weren't the newest/nicest compared to the other HI's I've stayed at. June 9, 2014
Rated 5.0 out of 5.0 by Excellent service and very clean hotel Service was excellent and the hotel was very clean, breakfast variety was good. The only thing that could be improved would be a fan in the bathroom as the mirror does fog up when taking a shower, a minor glitch in an otherwise excellent hotel. June 3, 2014
Rated 5.0 out of 5.0 by Great place to stay We have stayed at this HIE for the past four years on our way to Wisconsin from South Carolina. We have never been disappointed with anything at this HIE. All of the staff have been super. They are so courteous, friendly, and helpful. It is so nice to enter an establishment and have someone greet you with a smiling face. And then in the morning when you are going to breakfast another smiling face and did you have a good night, etc. The rooms have always been clean and beds comfortable. Highly recommend this hotel to anyone needing to stop at Rochelle, IL May 28, 2014
Rated 4.0 out of 5.0 by Good Hotel for Rochelle This is the best location for a hotel in Rochelle. Easy on and Easy off with a selection of food nearby. It's near 2 truck stops so that may put some people off. Its disappointing that there is no recognition of Priority members at check in. Also, no one drops off a newspaper at your door or bakes any of those fantastic cookies in the evening anymore. May 26, 2014
Rated 4.0 out of 5.0 by Stay was ok.... Check in was prompt. Although the front desk employees seemed to be more interested in each other than the business of watching the front desk. As Platium rewards club members, while we were not acknowledged as such at check-in, we were given the free upgrade. The front desk employees did recommend a great place to eat when asked. The bed was comfortable, the pillows were not. The room was great...clean and spacious. The breakfast was good. Although the eggs tasted like they were powdered eggs, not real eggs. There was one patron allowed to be in the breakfast area with barefeet....some type of footwear should be required. May 19, 2014
Rated 4.0 out of 5.0 by Friendly staff I've stayed at this hotel a number of times on business. The staff is always friendly and when it comes to welcome cookies in the evening, they'll even make more if they are all gone when you arrive. The location is great as its just off the highway. Parking is no problem. My only gripe is the front glass doors are dirty. It just doesn't look right when you leave in the morning and the sun is shining thru them. April 22, 2014
Rated 4.0 out of 5.0 by Easy Access, Convenient Location As snowbirds headed back north, the Rochelle Holiday Inn Express is located conveniently on our route to Minnesota. Easy to find (not tucked behind some big-box store or miles from the Interstate), this is a hotel we'll use again. The breakfast was so-so as hotel complimentary breakfasts go; there was ample seating and food. Two negatives to the room which I mentioned at checkout — 1) the bathtub stopper did not work correctly, it stayed in the closed position so it had to be pulled out with my fingers to drain the tub during a shower. I trust that this issue will be/or already has been addressed. 2) the facial tissue was more akin to gift wrap tissue, much too scratchy and stiff for me; I got my box of tissues from the car. Is the ~ $0.25 difference in cost that important to the franchisee's bottom line? I certainly hope not. I will be interested to see if this has changed when we stop here again in November. April 14, 2014
Rated 5.0 out of 5.0 by Best Hotel in the Area! The Holiday Inn Express in Rochelle is HANDS DOWN the best in the area. There are a few closer to our destination but the extra 20-25 minute drive was well worth it. The cleanliness was well above average (I'm kind of a germaphobe) and the staff friendliness and service is the best we've ever experienced. Due to unforeseen circumstances we were delayed HOURS past check in (it was 3am) time. We never felt nervous about losing our room. The staff was EXCELLENT about the whole fiasco! The speed of check in was fantastic. Even the usually sub-par standard hotel breakfasts was fantastic. HIGHLY RECOMMEND THE HOLIDAY INN EXPRESS in Rochelle!! April 2, 2014
Rated 5.0 out of 5.0 by Sleeping Beauty at Loves Park I was happy to stay at the Holiday Inn Loves Park again. This time I met the staff members Tiffany and Kari. Both staff members were great and really made me feel welcome. Later I returned to the lobby and again saw Tiffany going above and beyond to help myself and several other patrons. I really felt this location does well to keep their patrons happy. February 10, 2014
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