Rated 4.4 out of 5 by 54
Rated 5.0 out of 5.0 by RobertT54 GREAT AND CONVENIENT SERVICE
Hotel staff very good and helpful. Breakfast good and overall experience very good.
April 22, 2013
Rated 2.0 out of 5.0 by cpaguy Came back to the room finding a hole in the wall and clothing moved and the window open
I realize that housekeepers will enter a room, but I've never come back to my room to find a hole in the wall and my clothing thrown on the chair versus hung up where I left them, and the window left wide open in a first floor room. I went to the front desk right away to find out what happened. Supposedly the front desk indicated that the drain in the tub was broken and the tub wouldn't hold water so they needed to install a new one.
So what doesn't make sense is this. I used the tub and it held water for 30 minutes that morning, so it wasn't broken. I had never reported anything to management, so if it was reported to be broken, apparently it was from a previous complaint. So if they had a scheduled maintenance, why did they put me in this room to begin with? The manager said they almost moved my stuff to a different room entirely. To have your items disturbed, window left open and unsecure for a first floor window, was bad enough, and a very uncomfortable feeling.
What was worse, was that management made no effort what so ever to make up for or to admit to there mistake.
My co-worker mentioned to another person there that the tub was dripping, and he gave her 1,000 priority points. I never even got the admission of doing something wrong or ever the words "I apologize for our mistake"
I'm a loyal Holiday in Gold member, but I don't plan on staying here at this hotel again with the current management.
By the way, no bottle of water, or thank you for being a priority club member at check in either.
April 16, 2013
Rated 4.0 out of 5.0 by korncook rochelle IL
I had an excellent stay..........................100% satisfied...
April 5, 2013
Rated 5.0 out of 5.0 by PatriotJim Location to travelers is ideal. Easy access off freeway. Comfortable.
Very clean facility and good selection of foodstuffs at breakfast.
Beds excellent; wifi great.
Fridge and microwave were handy in room; wish housekeeping had paper plates for use in the microwave (styrofoam available in kitchen area unuseable in microwave).
Overall, great stay!
March 13, 2013
Rated 5.0 out of 5.0 by Joyce42 little extras were great
Not our first time here- have stayed several times since this was build - under different owners-- this was out best stay! Staff was very friendly and helpful & we enjoyed the coffee & cookies when we returned for the night. Also the room was very clean.
February 10, 2013
Rated 4.0 out of 5.0 by Bigdog1 No hot tub no hot tub You need one ASAP
Nice, but no hot tub! You need one asap you need a hot tub
January 29, 2013
Rated 4.0 out of 5.0 by MonsterFireman All was good but the restroom
Everything was good except the bathroom. A used, dirty wash cloth was hung over the shower curtain. And the shampoo bottle was half empty as if it was the same one that was used from the night before.
January 22, 2013
Rated 5.0 out of 5.0 by KY26cook The Best
This is were we stay when we travel from KY to WI, and we have always have a great experience. Friendly and helpful staff, clean room and comfortable rooms, this is by far one of the best hotels we have stayed at. Keep up the great work.
January 20, 2013
Rated 5.0 out of 5.0 by John8541 Trip to Rochelle
Good Housekeeping service. Nice accommodations. Front desk personnel were very nice and helpful.
January 17, 2013
Rated 1.0 out of 5.0 by RosieMae Rochelle, IL
For a new property, this was one of the worst HI I have had to experience. Noise from the truck stop area never ceased nor did the traffic. Room reeked of unclean smell. Beddind smelled greasy and unclean. I complained to the housekeeping to put clean sheets on the bed on my second night. Housekeeper got on her phone to check with management to see if my room was "due" for fresh bedding!!! I told her I am telling her my bedding needs changing. She ignored me and left the room. Bedding still smelled> I moved to a different hotel.
Will not be back.
January 13, 2013
Rated 5.0 out of 5.0 by Donna17 Great hotel Clean and Comfortable!!
Stayed here 2 nights. The front desk staff was very friendly. Beds are very comfortable and the hotel is very clean. One of the nicer hotels I have stayed in. Continental breakfast was very good and staff for breakfast very friendly and helpful. I would highly recommend this hotel if you are in the area!!
December 8, 2012
Rated 5.0 out of 5.0 by Twirler73 Outstanding Value
This is a great property. I travel extensively and stay here several times a month. I'd highly recommend for whatever your travel needs.
December 3, 2012
Rated 5.0 out of 5.0 by Virginia Wonderful Atmosphere, Rooms & Location
We have stayed in this location numerous times and truly enjoy the location, close to highway, quiet and great guest service. We stay at a lot of Holiday Inn's and this one is a favoirtes of ours.
November 23, 2012
Rated 5.0 out of 5.0 by Twirler73 Excellent Hotel
If you're looking for a clean hotel, good value, and friendly staff - this is a great place to stay. Clean rooms, centrally located, and helpful staff. Highly recommend.
November 7, 2012
Rated 5.0 out of 5.0 by DetroitBill STAFF
This is one of the most friendliest staffs I have experienced. The Manager is the best and very friendly and professional.
October 27, 2012
Rated 5.0 out of 5.0 by Loretta Jewel on I-39
If you're traveling on I-39 and need a place to stay, this hotel is an outstanding value. It's clean, staff is courteous and helpful, and access is easy! I travel a great deal for my work and always stay here when I'm in the area. I'd highly recommend.
October 25, 2012