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Rated 4.3 out of 5 by 171 reviewers.
Rated 4.0 out of 5.0 by Good breakfast. The breakfast was not bad. It was easy to book and price is reasonable. The hotel was clean and comfortable. The front desk was friendly.The breakfast was not bad. It was easy to book and price is reasonable. The hotel was clean and comfortable. The front desk was friendly.The breakfast was not bad. It was easy to book and price is reasonable. The hotel was clean and comfortable. The front desk was friendly. June 28, 2015
Rated 4.0 out of 5.0 by amenities shortfall I stayed here twice this month with the first visit the reason I booked the second stay. My main complaint is that there was no refrigerator or microwave the second visit even though the room was twice as expensive and no care or concern was expressed from the staff when asked why the room did not these items. June 26, 2015
Rated 5.0 out of 5.0 by Excellent Place to stay! Staff and anenieties were great! No problems and great locations near everything. June 24, 2015
Rated 5.0 out of 5.0 by Nice place to stay clean, courteous staff, close to other restaurants June 21, 2015
Rated 5.0 out of 5.0 by irondequoit stay Easy to find off of main highway, clean and as expected June 17, 2015
Rated 5.0 out of 5.0 by Great Service - Comfortable Stay Rooms were very roomy, clean and more than sufficient. Staff provided great service and were very friendly! Overall the breakfast was more than sufficient! I would highly recommend this hotel and/or chain for any future stays. June 10, 2015
Rated 2.0 out of 5.0 by Saggy Beds We arrived around 11:00 pm with 4 people for a suite (two parents and 18 year old brother and sister). We went up to the room and the key cards did not open the door. I returned downstairs and had the keys re-done. When we finally got into the room, there were no linens in the room for the sleep sofa and there were only 3 towels in the bathroom. We called down to the desk and the clerk brought up a couple of towels and linen. He did not bring a blanket for the sleep sofa or a pillow. The other two beds did not provide much support and sagged. The mattresses need to be replaced. Breakfast the next morning was only ok. The food was only replenished if we asked for something. The refrigerator was completely empty. There was no yogurt to be found. The previous night we stayed in a similar Holiday Inn Express room in Vestal, NY. Their beds were comfortable. All the linen, including blanket and pillow, was in the room for the sleep sofa. There were sitting chairs in the room and a sink near the coffee pot. The breakfast offered was far superior to the Irondequoit Holiday Inn breakfast. A young woman was constantly replenishing the breakfast dishes. The refrigerator was stocked with yogurt and hard boiled eggs. We liked the Vestal Holiday Inn, not the Irondequoit Holiday Inn. May 28, 2015
Rated 5.0 out of 5.0 by Great location This was a great location of choice since it was very close proximity to family living in Rochester. We were in Rochester due to death in family. The hotel also was close to church for funeral. The hotel was clean, common areas were clean as well as the room. we didn't ask for anything other than addt'l towels and they were readily available. we didn't have opportunity to use breakfast services due to family obligations and we were taken care of very well. however, it smelled very good. My cousins were able to share in the availability of coffee. The staff was very cooperative, considerate and kind each day. Really, we were very low maintenance which was a sign of a good stay for us! April 29, 2015
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