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Rated 4.2 out of 5 by 90 reviewers.
Rated 5.0 out of 5.0 by Good Place to Stay on Rochester East Side All that a Holiday Inn Express should be. Comfortable, safe, nicely appointed and a very good breakfast buffet. August 21, 2014
Rated 3.0 out of 5.0 by Stuff Of the 4 nights we were without air 2 nights and because of the outdoor temperature we agreed to stay in the room rather than move. The first night you had no extra rooms We agreed to accept 2000 pts for the inconvenience but looking back I think we should have gotten 5000 pts Thanks Jim August 21, 2014
Rated 5.0 out of 5.0 by Pleasant all round experience The staffing were efficient and pleasant. Smiles, always. Rooms we well cared for and comfortable. Having both firm and soft pillows n each bed was a caring and comfortable addition.. August 19, 2014
Rated 4.0 out of 5.0 by Friendly Staff and Very Comfortable The staff was very courteous and friendly. The breakfast was great in the morning. A nice variety of food was offered. Rooms were very comfortable. August 18, 2014
Rated 5.0 out of 5.0 by Had a wonderful stay and the staff is fantastic Great small hotel. I would suggest that there is a small upgrade to the free / continental breakfast. The gym could have more equipment as well and be more spacious. The area the hotel is located is very quiet. Good restaurants are not too far - they are in well walking distance. August 14, 2014
Rated 5.0 out of 5.0 by Pleasant nights sleep My husband was having surgery at the nearby hospital and was to spend a night. We were from out of town and not familiar with the area. So that I could spend time at the hospital with him without having to travel a couple of hours per day, I booked a room at Irondequoit Holiday Inn Express. The staff made my stay very pleasant and comfortable. I would certainly stay again. August 13, 2014
Rated 5.0 out of 5.0 by One of the better Holiday Inn Express' The check-in processes was very smooth, and afternoon person on August 4th, couldn't have been nicer. When I got in my room, I found the air conditioner not working; however, I had to run an errand, so I told her on the way out. A half-hour later (or so), I had a brand new unit. I just wish the hotel review link in IHG’s thank you emails worked as well as this hotel. They were constant asking if they could do anything. I am a Platinum member; however, it will not appear because IHG’s link only works 6 out 10 times. I cannot recommend enough. Thanks for the great stay… August 11, 2014
Rated 4.0 out of 5.0 by Comfortable My best friend and I stayed just one night to see a show and we were comfortable. However, the ac could stayon ore instead of turning off and it gets stuffy there,. The breakfast could have had more choices, but overall it was not a bad place to stay. August 3, 2014
Rated 5.0 out of 5.0 by great service The staff is very friendly. The room was nice and clean, comfortable bed. July 30, 2014
Rated 3.0 out of 5.0 by Just so so... NO FRIG It would have been a really decent hotel stay had we had an in room refrig and the bathroom just a little cleaner July 29, 2014
Rated 4.0 out of 5.0 by nice visit overall comfortable visit and would definitely stay there again. July 29, 2014
Rated 5.0 out of 5.0 by Wonderful Staff I throw my back out and the gentleman on staff was extremely helpful. I would definitely recommend staying there! July 27, 2014
Rated 4.0 out of 5.0 by Wished the group rate was a bit better. Property and Staff were excellent. Only in the building to check in and sleep/shower. Can not comment other than the room was comfortable. The windows allowed much sound from outdoors and we could hear persons around us (upstairs and next door). The group rate was the highest ever paid and not the best hotel we have stayed at in the last 4 years on a travel sports team. July 22, 2014
Rated 5.0 out of 5.0 by Great rooms and great breakfast The rooms are very well maintained and clean. Spacious and roomy. Bathroom shower very relaxing. The staff is very helpful and friendly. Lobby is very welcoming. My daughter especially enjoyed the apples! Breakfast was very good. Hot foods were fresh and there was a worker always refreshing items on the bar. July 18, 2014
Rated 5.0 out of 5.0 by Extremely comfortable bed! When I booked this hotel online, the only room left was a smoking, which I had to take. I did smell smokey and my mother has asthma, so I asked to change rooms the next day. The front desk staff were EXTREMELY accommodating in finding a new room and having having it ready before we had to leave for our engagement before check-in time. The new room was more than acceptable. Very pleasant stay. July 16, 2014
Rated 5.0 out of 5.0 by Great Value Ok, no chocolate on pillow, or bathroom swag, but for the money, clean, comfortable, with breakfast, pool and exercise room included. Can't go wrong. Friendly staff, plenty of parking and close to area restaurants. We were in town for a funeral and after a really long drive, needed the rest. July 16, 2014
Rated 5.0 out of 5.0 by Excellent service We stayed for a long 4th of July weekend and had a wonderful time. The staff/service were excellent. Quiet room, comfy bed, nice staff. Will come here again. Close to shopping, lake and resturants. July 11, 2014
Rated 5.0 out of 5.0 by Best breakfast EVER! The room was very clean and the staff was so nice, did I mention the breakfast was the BEST! July 9, 2014
Rated 5.0 out of 5.0 by A Great Place to Stay I came to Rochester for medical treatment and had no idea where to go or how to get there. Hotel staff told me about eating, recreational opportunities, and the hospital transport service. They called for me to arrange the transportation and allowed me to leave my car in their parking lot. Very clean and neat hotel with wonderful staff. July 5, 2014
Rated 5.0 out of 5.0 by Wonderful place to stay Staff was excellent at this facility. Front desk staff was eager to please and the breakfast in the morning was very good. Everyone was friendly and had a smile to greet you. Highly reccomend. July 2, 2014
Rated 1.0 out of 5.0 by Never Again! Our stay was very disappointing. The room was very old style and had a musty smell. Each time we entered the room it was overwhelming. We asked for a room in a quiet part of the hotel and they put us near a side exit door which made the room shake each time it slammed closed. We tried to change rooms to another floor but the hotel was full. The roomed looked like it was last updated in the 60's and nothing had been renovated/refurbished since. The rugs, linens and bed sheets, etc... appeared worn out. We checked out early the next day and switched to another hotel in Rochester that was farther away but well worth it and was the same price! June 23, 2014
Rated 5.0 out of 5.0 by Great hotel Stayed at this hotel as needed to be close to Rochester General Hospital. It was perfect in so many ways. Convenient location, breakfast available, nearby stores and restaurants, clean, comfortable and quiet plus a great value. The staff was friendly and accommodating. What more could you ask for? We will definitely stay here again. Only minor thing was in room coffee not replaced for the second morning but I'm sure just an oversight and there was coffee in the breakfast area so no big deal. June 17, 2014
Rated 5.0 out of 5.0 by very clean and well lit up, the staff was helpful with directions Excellent choice for breakfast, the dining room is clean, well lit and not too crowded. Our room was spacious, quiet and comfortable although we had 2 days where the room was not serviced, bed not made up and no bath towels. We definately would recommend your hotel and we would definately return to it if we go to Rochester again. June 12, 2014
Rated 3.0 out of 5.0 by Holiday Inn Express The hotel is well located near the Rochester General Hospital and does give a room discount for people that are out patients of the hospital. The hotel should invest in new bedding a good nights sleep is important when traveling and that isn't possible with old worn out mattresses. Better quality restaurant in the area would be nice but not something the hotel can control June 12, 2014
Rated 5.0 out of 5.0 by clean, comfortable and good location This was a great hotel, great price and even better staff. They surely enjoy their jobs here. Very helpful with local info and directions. The only thing I wish this room had was a magnifying mirror on the wall in the bath room. The old eyes could use it for applying makeup etc... Breakfast was good, plenty of it too. Would stay here again. May 25, 2014
Rated 3.0 out of 5.0 by Nice, but.............. The hotel was clean and the staff were wonderful. The beds left something to be desired. My bed was one of the most uncomfortable I have had in a long time at Holiday Inns and Holiday Inn Expresses. The pillows were super soft and mushy and the mattress was old and needed changing. May 19, 2014
Rated 5.0 out of 5.0 by great service the staff there was great !! breakfast was excellent thank you May 16, 2014
Rated 5.0 out of 5.0 by Relaxing and comfortable We stayed here while visiting family in Webster NY. The hotel is in walking distance of a Target store and a IHOP restaurant which made a nice place to meet family for lunch. The staff was always friendly and helpful. The hotel was quiet and restful. We were on the 3 rd floor and it was very quiet there. This location is near 104 and is real convenient to Rochester and other towns in the area. We will be visiting several times this year and we will definitely be staying here again. May 13, 2014
Rated 3.0 out of 5.0 by Cleanliness There were dirty wash clothes stuck to the shower curtain. The reception on the television was very poor. April 9, 2014
Rated 5.0 out of 5.0 by Breakfast was great ! Pool clean and wonderful nice gym Had one problem with children running around there room at midnight called desk they took care of problem will be back for sure April 4, 2014
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