Rated 4.6 out of 5 by 174
Rated 5.0 out of 5.0 by Lorr98 Our home in Rochester
For the last 5 years we've stayed here three to five times a year.
We always feel like we're coming back to friends, for that is how the staff makes you feel, from the second you enter to the moment you leave.
The river view one bedrooms are our favorite, and the two bedroom rooms are incredibly spacious. We wish we could take a bed home - they are so luxuriously comfortable. Breakfasts have something for everyone, but the fire pit in the evenings are my favorite place. We've always had great conversations there with other guests.
We are generally here for UR related events but we've also stayed for a week just to visit the wineries in the finger lakes.
We can't say enough about the management team and staff! They go out of their way to treat you like family and that's amazing for a hotel.
We love this place!
August 31, 2013
Rated 5.0 out of 5.0 by Aco3 Great Staff and Hotel
The staff was awesome and helpful. The hotel great condition and the room was perfect. The breakfast was great as well. Overall extremely satisfied if in the area again will definitely stay here.
August 30, 2013
Rated 5.0 out of 5.0 Amazing Value and Great Service
Stayed at this hotel on two seperate occasions. The front desk staff were amazing, the breakfasts were substantial, the rooms were very comfortable and well appointed. Best value for your buck. Will definitely be looking to stay at other Staybridges.
August 29, 2013
Rated 5.0 out of 5.0 by Luckyluke23 All I need and more
This is by far, my most favorite place to stay. The staff is friendly, the rooms are clean, the beds are extremely comfortable and the pool is great. There are so many extras that I love. The parking is easy, the free internet is great, having a desk, a refrigerator, a microwave, tons of space, tv's in all rooms, adequate amount of towels, and the big bonus was on certain nights, they have a complimentary dinner, wine and beer. The view to the Gennessee River is a beautifully relaxing sight. The convenience to the University of Rochester is perfect, as it overlooks this school with cross over bridges by foot or car. They also have a clean, well lit laundry area. I just love this place. Wish they had more rooms, as it is hard to book them at certain times of the year.
August 25, 2013
Rated 5.0 out of 5.0 by Yodeah Meets our needs
This is an excellent facility that is well run. I have special dietary needs and thus, a decent kitchen is a must for me on an extended stay. The kitchen is nicely equipped. The staff goes out of its way to please, especially housekeepers and people who set out food in the AM and weekday night social events.
We had only one problem in our 8 days. I wanted to use the outdoor barbecue to cook my salmon for dinner but it wasn't available as the hotel had rented out the patio for a wedding. We had to postpone our dinner two hours, which was really annoying at the time, but we were given extra points as compensation. The only item I rated less than excellent was value as we paid a very high rate because we were in town on the week of the PGA tournament, so all hotels jacked up their prices to the maximum for that week; our bad luck.
The hotel is at the border of a neighborhood that is being gentrified (the hotel is the tip of the spear.) There are lots of cops around and security is good. We were not at all concerned. One ought not be scared off from staying here because of the neighborhood. The local culture is actually interesting. Visit the grocery store across the street! It features "Jamaican and African" food, got lots of friendly advice on brands of hot sauce from its proprietor and we stocked up on exotic "jerk" blends and the like.
Lastly, the hotel is in a perfect location for joggers, in-line skaters bikers and others who like a really well maintained city bike path. Rochester has a really nice system of trails that pass right in front of the hotel.
My one complaint is not unique to this property, but to the entire IHG brand: the eggs served as part of breakfasts are an abomination, especially the cheese omelets. It seems like they are made in some distant factory, frozen and rewarmed at each hotel and they taste like it. How hard would it be for various Holiday Inn Expresses and other members of this chain's family to make fresh eggs? Then again, some other chains' breakfasts are considerably worse. How hard would it be to cook real oatmeal rather than offer packets of instant (a culinary travesty)? This Staybridge breakfast was probably about the best one can get. I do not eat pork, but those who do would be pleased by the limitless piles of bacon and the like on offer each day.
Overall, other than one bad incident (I thought we ought to have been warned in advance that the patio would be closed so the hotel could make extra money, and I don't think we were sufficiently compensated), it was an excellent week and my wife and I would most certainly recommend this place.
August 19, 2013
Rated 5.0 out of 5.0 by sksm1 Excellent
Wonderful place to stay. Comfortable beds, great breakfast and such a peaceful surrounding sitting on the river. Staff was very helpful and friendly. Would stay there again. Beautiful city!
August 17, 2013
Rated 5.0 out of 5.0 by Luch Wonderful support to our troops!
Staybridge is a new home to a few of our soldiers that live quite a distance away from our reserve center. The accomodations are always wonderful and the service is awesome.
Thank you for supporting your troops!
August 11, 2013
Rated 5.0 out of 5.0 by Jackgail what a staff
If you're looking for a stay that makes you truly feel like home... this is the place. The staff here will do anything possible to make your stay as enjoyable as possible. The rooms are great ,the food is wonderful and the staff is top notch.
August 7, 2013
Rated 5.0 out of 5.0 by Tribefan5 Spacious, beautiful room
We had a beautiful one bedroom suite. Very large kitchen and dining table and comfortable living room furniture. The bedroom was also spacious with a very functional bathroom. Super clean room. Front desk staff was helpful and efficient, quickly checking us in after our long drive and late arrival.
Very nice breakfast with lots of choices. My son's favorite was the make your own waffles. The dining area was clean and the staff friendly and helpful. The river view was beautiful.
We used the hotel shuttle, which was quick and efficient. Friendly driver who talked about local events occurring while we were there.
Overall, great value! Excellent property that we would definitely visit again.
August 4, 2013
Rated 2.0 out of 5.0 by hrlawyer One-time excellent property falls to meet expectations
In the past I have said wonderful things about this property and the staff. I still really enjoy the staff. That said, Platinum Priority Club Members should NEVER be shoved into the smallest/lowest level room in the Hotel, especially when that room is adjacent to/under the busiest stairwell at the 2nd busiest entrance to the 1st floor. Despite numerous requests to be moved, I spent two sleepless nights in this poor excuse of a room. The extra points issued were a nice gesture, but this stay was so different from my dozens of other stays at this property that I am beginning to question whether or not I need to change my plans for future stays.
August 1, 2013
Rated 5.0 out of 5.0 by SMO44 Very nice
Very nice place, comfortable and spacious room at a reasonable price. I wish i could find places like this when i am traveling for vacation.
July 22, 2013
Rated 1.0 out of 5.0 by Kreg82 Very Disappointed
When I arrived they slid my credit card. I was in town for an event and the organizer was paying for all the rooms. I assumed the slide was for incidentals, but they charged my card for the value of the stay. They eventually charged the organizer and said that my card had been reimbursed, but a sizable hold (this place doesn't come cheap) on my personal finances still exists.
My bank told me the property could call directly to have the hold removed. When I called to request the property do this, I was put on hold. I disconnected after being left on hold over 10 minutes.
People staying in the room above us were making slamming sounds, took multiple trips to the front desk to get resolved.
Unacceptable, I will not be staying with IHG brands again.
July 15, 2013
Rated 5.0 out of 5.0 by MEP62 Very Pleasantly surprised
I made reservations for our 27th wedding anniversary at the Staybridge, because I thought it would be nice being on the river, and being close to, but not in the middle of Downtown Rochester. There was so much more than the river view that was great. The hotel is fantastic, and the room was wonderful. We really enjoyed the outdoor sitting area just outside the Great room right on the river. They have outdoor grills, tables with and without umbrellas, and a fire pit. So nice sitting out there having complimentary food and drinks during Social hour. The Morning breakfast buffet was also quite good. The pool and jacuzzi was wonderful, and very clean. We were there over the 4th of July and we were able to see the Downtown fireworks right from the Hotel. Really cool. The Staff were very friendly and helpful. We couldn't have asked for a better place to stay for our anniversary, and we will be back next year. Thank you very much Staybridge for the great stay.
July 14, 2013
Rated 5.0 out of 5.0 by Gaildiva1 Wish we could have stayed longer!
Booked a 2 bedroom suite here the night before we flew home from our vacation in the area. Lovely setting, right on the river, and an easy 5 minutes to the airport. Nice rooms and friendly staff. Laundry service is a great plus, and we got a terrific price online. Definitely will be using Staybridge Suites in the future.
July 12, 2013
Rated 5.0 out of 5.0 by Nursekmb Super
My stay at the Stay Bridge suits was excellent. Stay Bridge is my first and only choice when visiting the Rochester, NY area. The check-in process is seamless and the staff at the front desk was courteous and professional. I was pleasantly surprised by my “welcome” gift. The cleaning staff does an excellent job. I would like to also compliment the staff that provide and prepare breakfast, I was full and satisfied. Yes, I will stay again and yes, I will certainly recommend to a family member or friend.
Keep of the Great Job.
July 10, 2013
Rated 5.0 out of 5.0 We love Staybridge
This is the third time my family has stayed at Staybridge in Rochester, NY and it keeps getting better. This time there was a family reunion staying at the hotel so we were upgraded from a studio suite (one queen bed and a pullout) to a two bedroom suite with a king and two queens. My wife and daughters were very impressed!
All of the facilities are clean and modern and the buffet breakfast on the patio overlooking the river is great. The one very minor negative is that its very close to a bad part of the city but we've never had a problem.
July 10, 2013
Rated 4.0 out of 5.0 by ciganinha Great Hotel -
Not so fond of the location - but the river view of our room made up for it hotel is very good, new, the welcoming front desk personel were very pleasant and informative. The breakfast - one of the best ones, and as bonus they have complimentary "happy hour/diner/open bar (wine and beer on tap), what more can you ask? our room had river view, I would not settle for less, the only thing I would change is I would ask to be at the third floor, as unfortunately for us, the guesses on the room above us, had children jumping all around and we do hear loud and clear. The Gym as I love to keep my exercise routine, was well equipped. Yes I will come back and recommend.
June 22, 2013
Rated 5.0 out of 5.0 by Bank1 Frequent Traveler
An extremely beautiful hotel in upper New York State.
June 9, 2013
Rated 5.0 out of 5.0 by 1Annie Everything (professional friendly staff to cleanliness) was exceptional...but,
They must do something about the traffic through the parking lot. Over the past few years they have attempted to letter the pavement and add a stop sign but most of those drivers using the parking area as a cut through ignore both. Because I am familiar with the situation I am extra cautious. But, I have witness near misses with children and luggage buggies. Also, I wish they would consider a re-cycling program.
I absolutely enjoying staying at Staybridge and of course being pet friendly with miles of walk ways along the river and parks make it a perfect destination.
June 9, 2013
Rated 5.0 out of 5.0 by baodiao Will come back to this hotel in the future
The hotel has been changed a lot from couple years ago and the service is great and makes us feel very comfortable. As long as they make my family happy, I will always be happy. And, now, they do make my family very happy. So, next time, when we come to this area, we will come back to this hotel.
June 8, 2013
Rated 5.0 out of 5.0 by Sue7 Amazing
I have stayed here twice within a month period, both times filling the rooms. We were still very comfortable having a "full house". We were not tripping over each other by any means. There was nothing lacking in the rooms.
The property itself is gorgeous! We took full advantage of the pool and the patio with the gas fire pit. The patio and pool overlook the Genesee River and the University of Rochester campus which is pretty by day, beautiful at night.
We were most recently there for the "Stroll for Strong", a fundraising event for the Children's Hospital at Strong Memorial Hospital which is within a mile of the hotel. This hotel was the perfect location and the late checkout allowed us to have our 5K runners go back for a shower and head back to the Stroll (walk) and festivities afterwards.
I cannot say enough good things about Staybridge Suites-Rochester University.
June 6, 2013
Rated 5.0 out of 5.0 by rokeisland Amazing Room, bad road noise
So, I was just passing through and this hotel is the only one that had halfway decent pet friendly ratings. And man, what a place. It's a little far off of I-90, so that was a bit unexpected. When I pulled up, I at first was a bit uncomfortable with the location, but when I saw that it backed up right to the river and the homes on the street side were most likely student housing, I felt better about where my car was parked.
The room was excellent. Very clean, and the kitchen was a nice touch. The whole hotel looked and smelled great. The pool was in great condition.
If you do stay here, try to be on the river side of the hotel. The road noise woke me up several times during the night (cop cars, mostly).
The breakfast was served a little late, we arrived about 30 minutes after it was supposed to have started and some of the food wasn't in place yet, and none of the utensils, so we had to track employees down for that.
Over all, if you are visiting Rochester, stay here. You won't regret it.
June 6, 2013
Rated 5.0 out of 5.0 by lgnorwood Graduation done right!
The staff at the Staybridge pulled out all the stops for the University of Rochester's Commencement Weekend, May 17-20! In addition to the normal Tuesday through Thursday Sundowner, additional ones were added throughout the weekend and on the Monday after Commencement. The weekend breakfast fare included made-to-order omelettes by Bonnie! A carving station and pasta station were prominently featured during Friday's Sundowner, a welcome sight for road-weary grandparents and parents.
So, despite having to make a four night (minimum) reservation at a rate higher than I would normally pay, the added amenities made the extra costs well worth it.
May 28, 2013
Rated 5.0 out of 5.0 by Mickey2 Great place to stay
Very clean, comfortable room. Friendly, helpful staff. Close to Lilac Fest which was reason for our visit. Lovely walking trail right out back. Very nice breakfast with many choices. I would definitely stay here again.
May 20, 2013
Rated 5.0 out of 5.0 by Rivernut52 TOP OF THE LINE--GREAT PLACE TO STAY!!!!!!!!!!!!
STAFF TREATED US LIKE FAMILY--GREAT LOCATION --BEST NIGHT SLEEP IN A LONG TIME--MY FAMILY WILL BE BACK!!!!
May 19, 2013
Rated 5.0 out of 5.0 by mariola Staybridge is the best !!!
Ever since my son began attending University of Rochester...I always look forward to visiting him, knowing that I am just across the river from campus and within walking distance. I have stayed at the Staybridge so many times that I feel like it is my second home away from home. The fact that the siutes are actual apartments gives one the feeling that you are in your own condo...not at all a hotel. The hospitality is very welcoming and warm and the breakfast is a true abundant meal. I highly recommend this home/hotel...you shall fall in love with Rochester as I did.
May 18, 2013
Rated 5.0 out of 5.0 by JoseR Nice river view
I stayed at the Staybridge for two nights on a weekend. It is a great hotel right across the river from the University of Rochester. My son was able to walk over the bridge to reach my hotel. The staff were efficient and friendly. We were greeted with a warm acknowledgment and thank you for being a platinum Priority club member upon check-in, upgraded me to a one bed room suite with a peaceful river view. The free breakfast was so delicious and the best I ever had in the IHG brand. It has variety of eggs, omelet, cold cuts, fruit, good pastry, and drink. There was also free guest laundry. I can't wait to go back when my son starts school again at the end of August.
May 18, 2013
Rated 5.0 out of 5.0 by Tom454 Super Clean, Great Room and Very Friendly atmosphere
Thjis is the third time I have stayed at a Staybridge Suites. I will now be making it a point to try and stay at a Staybridge every time I can. Thank You for an excellent experience.
May 13, 2013
Rated 5.0 out of 5.0 by ellie35 5 years and coming strong
WOW....this facility has really been cleaned up quite a bit. The gym was spotless, the grounds were prestine! Terrific addition of newsletter and info posted in the elevator. The service was (as always in the past year) excelllent and the staff is very attentive. The ONLY consistent frustration on all guest's part is how long it takes the elevator in the building! Unfortuntately, that issue is not easily rectified. I look forward to further stays at Staybridge Rochester as our son will continue a summer job and Masters program up in UROC....we will NEVER stay anywhere but Staybrige. Kudos to the management and staff for a job well done.
Love the little door magnets...another sweet, homey touch (*_*)
May 10, 2013
Rated 4.0 out of 5.0 by KRob40 Great service, poor breakfast
Overall I am very satisfied with my stay. The room was comfortable and all amenities were pleasant. Hotel staff was helpful and friendly. On the last day I had trouble with the hotel computers and the gentleman on staff was kind and prompt with his help. Unfortunately the breakfast provided was one of the worst I have ever had at a hotel. The scrambled eggs were extremely watery and the bacon was undercooked and chewy. This was disappointing as I was counting on eating breakfast at the hotel, but had to eat elsewhere. Otherwise everything was wonderful. Thank you for taking good care of your guests.
May 5, 2013