Rated 4.3 out of 5 by 165
Rated 2.0 out of 5.0 by Terryg72 Saggy Beds
We arrived around 11:00 pm with 4 people for a suite (two parents and 18 year old brother and sister). We went up to the room and the key cards did not open the door. I returned downstairs and had the keys re-done. When we finally got into the room, there were no linens in the room for the sleep sofa and there were only 3 towels in the bathroom. We called down to the desk and the clerk brought up a couple of towels and linen. He did not bring a blanket for the sleep sofa or a pillow. The other two beds did not provide much support and sagged. The mattresses need to be replaced.
Breakfast the next morning was only ok. The food was only replenished if we asked for something. The refrigerator was completely empty. There was no yogurt to be found.
The previous night we stayed in a similar Holiday Inn Express room in Vestal, NY. Their beds were comfortable. All the linen, including blanket and pillow, was in the room for the sleep sofa. There were sitting chairs in the room and a sink near the coffee pot. The breakfast offered was far superior to the Irondequoit Holiday Inn breakfast. A young woman was constantly replenishing the breakfast dishes. The refrigerator was stocked with yogurt and hard boiled eggs.
We liked the Vestal Holiday Inn, not the Irondequoit Holiday Inn.
May 28, 2015
Rated 5.0 out of 5.0 by BigGirl2015 Great location
This was a great location of choice since it was very close proximity to family living in Rochester. We were in Rochester due to death in family. The hotel also was close to church for funeral. The hotel was clean, common areas were clean as well as the room. we didn't ask for anything other than addt'l towels and they were readily available. we didn't have opportunity to use breakfast services due to family obligations and we were taken care of very well. however, it smelled very good. My cousins were able to share in the availability of coffee. The staff was very cooperative, considerate and kind each day. Really, we were very low maintenance which was a sign of a good stay for us!
April 29, 2015
Rated 3.0 out of 5.0 by town0521 average
Cable selection was very limited - no movie options
Pool was very cold, no towels, needs repair work done to floor of pool and steps
Breakfast was good and staff was pleasant
Hotel was centrally located
April 27, 2015