Rated 4.3 out of 5 by 174
Rated 3.0 out of 5.0 by Old World Sausage Better Holiday Inn Express's
I immediately felt punished by the staff because I was using a reward's night as he made the comment, "because you are using a reward's night" when I checked in. I did not get the normal glad to have you here. I was then checked into a room that I felt was located in a spot that wasn't as nice as others. Yes, sometimes the bad rooms need to be used, but his statement led me to believe I was getting this room because I was using rewards points. Breakfast and location were good. Pool was cold as ice. I would not stay here again.
July 4, 2015
Rated 1.0 out of 5.0 by santacruztraveler Liked it but....
It's unfortunate that everything we liked about your hotel, especially your excellent staff (so friendly and cheerful) and very nice room is completely overshadowed by the fact that you cannot sleep in this hotel (in the rooms that face the highway, don't know about the back side of the hotel) due to the traffic noise. Sleep, rest, that's what you need first and foremost from a hotel. We booked your "best" room, called a "feature" room and yes it has a couch, fridge, m-wave, but all these "feature" rooms face Hwy 104. Having traveled the world, I am well aware that a window upgrade would solve this problem, so it boils down to money. Perhaps an upgrade to just your featured room windows would be a good start. I wore ear plugs and ran the A/C fan all night, still couldn't sleep. We were so exhausted we couldn't wait to leave. In town for a wedding and other hotels booked or we would have left after the first night. We asked to be moved to the back side of the hotel but all rooms were booked.
July 3, 2015
Rated 5.0 out of 5.0 by Digital Rodney Nice Stay
The staff was attentive, and kept an eye on our motorcycles over night. Breakfast was good. We ordered in from a place that the food was not terrible. Not the hotel's fault, but maybe they need to stop passing out their menu.
July 1, 2015