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Rated 4.5 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by sweet breakfast We stayed here one night while attending a concert in Gilford. Like every HIE I have stayed at the hotel and service were impeccable. Of special note was the free breakfast. It was hot and had an excellent choice of items. Kudos to the hard working buffet staff who kept the whole thing moving smoothly( especially in light of the 10-12 yr old kid who helped himself to at least a pound of bacon when there was a lineup behind him. Nice job on raising him parents.) We plan to attend another show next year and will definitely make this our 1st choice... Thx Ray August 5, 2013
Rated 5.0 out of 5.0 by A "regular stop" for us On the occasion when we get to visit with my son and his family (we are from out if state), the Rochester, NH is where my wife and I always stay. We find the people very friendly, our room is always clean, comfortable and quiet. The location is convenient to our family and many points of interest through proximity of good highways. I really have no negatives except that I can find better prices elsewhere...but we like this hotel and it is convenient. I expect it will continue to be our "regular" stop when we get to New Hampshire. The breakfast is good too and I really like the pancake machine. Seems to me as if there was bacon on previous visits, which I missed in our stay last week. Still, the sausage is good and breakfast generally has something for everyone. I really believe that you can't go wrong here and I am confident in recommending it for when your travels bring you to Rochester, NH or nearby. We will be back. Discounts are available if you hunt around a bit, especially AAA and the like and they do bring down the price a bit #not high in the first place#. Next time I will try calling the desk directly. I hear that better rates can be obtained directly if you pay in advance with a no-cancellation agreement. We'll see. August 5, 2013
Rated 5.0 out of 5.0 by Clean, safe and conveniently located Value was most important to us. The customer service is consistent with happy, helpful representatives. The location is very important to us. It was easy to find. This was the second time we stayed at this location and happy to say everything stayed the same! August 4, 2013
Rated 5.0 out of 5.0 by Great Stay Enjoyed everything about the hotel. Will always come back to this hotel. July 31, 2013
Rated 5.0 out of 5.0 by Comfortable, nice room Convenient stop prior to dropping my child at camp. Breakfast adequate but served with plastic cutlery and bowls. Nice option of soft and firm pillows. Have used this place a few times now. July 28, 2013
Rated 3.0 out of 5.0 by Poor service once again Stayed at this hotel in the last week of June. Booked "3" Non smoking rooms way back in February. Upon check in (which was in the early afternoon) I was told 2 of the rooms were "non" smoking and the 3rd was not. Was told the 3rd room was a "last resort" smoking room so sometimes it's used for smoking. Staff told me they "sprayed" it down so it shouldn't smell. Guess what it did. Once you smoke in a room the smell never leaves.... Extremely poor planning and service by the staff here. 2 weeks prior to this also had 3 rooms booked for a 2 night stay. Canceled "by phone" the 2nd night of 2 of the rooms and held one of them for 2 nights. Upon checking in they canceled all 3 rooms for the 2nd night stay., which leads me to believe they have some staff of scheduling issues here. July 15, 2013
Rated 5.0 out of 5.0 by Rochester NH overall is a excellent place to stay. Stayed one nignt no issues... July 12, 2013
Rated 4.0 out of 5.0 by everything was as expected no surprises Have visited this property before, nice Arrived late and everything was in order July 10, 2013
Rated 5.0 out of 5.0 by Friendly Staff The staff was friendly and very helpful. Rooms were clean, beds comfortable . I did however think the rooms are overpriced They are the only hotel in town and there prices reflect it. July 7, 2013
Rated 5.0 out of 5.0 by Nice to be home again Have not seen my wonderful friends at the HIE in a few months. Was so good to go back and get our comfortable room and see lots of smiling faces. Still our #1 hotel. June 21, 2013
Rated 5.0 out of 5.0 by Great Hotel I have been staying here for months now during the week for work, The staff is great, the hotel has everything you need and is a nice location. The room is always perfect. It is a newer hotel. It has a great Mexican restaurant next to it, a gas station/mini mart and a Dunkin Donuts and other restaurants and a Wallmart down the street. You can not get more convenient then this place. In four months of staying here I have never had a single problem. They are always waiting for you to arrive - check it takes seconds as they are very efficient. We have used the Pool, the Gym, the Laundry machines, the kitchen provides a nice basic breakfast every morning and you can always get coffee/tea any time. The have a computer you can use that has a printer and also Wifi in the rooms which we use every day - once in 4 months of staying there they had a wifi outage which is very good. Most important of all we feel very safe here when staying at this hotel. We are also confident that the staff will always be there to address any needs if any. I would absolutely recommend this hotel and staff team any day. June 19, 2013
Rated 5.0 out of 5.0 by well maintained, new, clean Very Nice Hotel for the area. Room rate is excellent. We had a wonderful time in pool with our granddaughter and we loved the relaxation of the Jacuzzi. We will definitely return. April 15, 2013
Rated 5.0 out of 5.0 by Excellent as always! We are frequent guests as our family lives nearby. The staff knows us and our family . We are always treated cordially and made to feel special. We are looking forward to our next visit. April 5, 2013
Rated 5.0 out of 5.0 by awesome stay always thanks for another nice stay. love this holiday inn! i'll be back! March 21, 2013
Rated 4.0 out of 5.0 by Professional service We have been using Holiday Inn, Rochester for over a year and have noticed a couple of issues. During our last stay there was a large black stain on our carpet. Normally, our room is perfect. We have also experienced major problems connecting to the internet when we are on the first floor, even when I am sitting in the hall - UNDER THE ROUTER. I was able to bring my laptop to the front desk and connect there. Needless to say, it was frustrating. My husband noticed that the breakfast lady coughs on the food without covering her mouth. And he finds hair in his food on a regular basis. We will continue to use your facility. Perfect location for visiting the grandkids! March 4, 2013
Rated 5.0 out of 5.0 by Great Stay My husband and I stayed one night do to a snow storm in the area. The room was very nice, the bed was very comfortable. We did have a problem with the smoke smell in the hallway neither of us smoke and we could really smell stale cigarette smoke. My husband enjoyed the breakfast, I was unable to join him because I had to be at work for 7:00 am and they did not start serving until 7:00 am I would suggest an earlier time for breakfast to begin. The staff were very friendly and they helped to upgrade our room from a non refigerated to a refigerator and a microwave room. We would stay again and we would recommend this hotel to others. March 3, 2013
Rated 5.0 out of 5.0 by Terrific Hotel - Home Away From Home I always can say the same wonderful things about the Holiday Inn Express. Our #1 hotel to stay in while we are visiting the Rochester NH area. Great Staff, Great Price, Great Service. February 23, 2013
Rated 5.0 out of 5.0 by Rates for our family This hotel gave us great service and prices while coming to NH for a Memorial service for our mother. Our visit for two days was nothing but the best, including the staff, very helpful, the rooms and cleanliness of the hotel, the pool and hot tub, the continental breakfast, outstanding, and games provided for children and adults in the breakfast area room. Overall, highly recommended for us to stay and visit again. We all say thank you for a job well done and look forward to seeing all of you again in the future. Keep up the great work. Also, during the blizzard, that we were there, if you asked any staff for help in getting your car unstuck, they assisted . February 11, 2013
Rated 5.0 out of 5.0 by Second Home As always our stay was wonderful. Able to relax, enjoy movies and great breakfast. The staff is terrific and so accomodating. Would tell everyone to stay at this Hotel - its the best!!! January 15, 2013
Rated 1.0 out of 5.0 by Bed was horrible Tired of staying at HIE and the beds are so bad. Mattress too firm and cheap bedding. It also had some kind of plastic/rubber sheet under a very skimpy sheet. It was like sleeping on a plastic bag and sweat collected and got all wet. Yuk! HIE is dropping off, this is what I'm finding here in the northeast, have had this experience at other HIE's. January 15, 2013
Rated 5.0 out of 5.0 by Great Weekend The stay was for 2 nights, Dec.30 and Dec 31st .It was Great. Enjoyed the pool and the room as well, very quit ,very relaxing. I would plan on staying at this location again. Thanks January 6, 2013
Rated 4.0 out of 5.0 by Clean and comfortable I have stayed at this HI Express a number of times, it is always clean and the rooms are always comfortable, especially the beds. The staff have always been nice and very pleasant. I recommend staying here , I know that if I need a room in the Rochester area, I will stay here again. January 2, 2013
Rated 1.0 out of 5.0 by Great location We really did enjoy our stay at the Holiday inn Express in Rochester. It was a great location since it was right down the road from where our son lives and is right off the main highway. The beds were very comfortable and the rooms were very clean. And The free breakfast had a lot to offer as well. The only negative thing we experienced was that the water in pool first thing in the morning was cold. When my husband and I checked it out the night before, it was warm, but in the morning it was cold. I 'm assuming they turn the heaters off at night and it takes some time to warm up. Next time if we decide to go for a swim, we'll definitely do it later in the day. We just opted for the hot tub instead which had some great jets. Besides that , the hotel is very nice, the staff very accommodating, and I would highly recommend it. November 29, 2012
Rated 5.0 out of 5.0 by Clean spacious room My kids and I needed to get away from our home renovations and all the chaos it was causing (we left Dad and the dog at home). Ten minutes from home we were able to relax in our beautiful, spacious room at the Holiday Inn Express -Rochester, NH. There was plenty of room for us to spread out and set up coloring books, snacks and all those other things that kids bring. In the morning we enjoyed a great complimentary breakfast and then played in the pool for awhile before heading home. We thoroughly enjoyed our stay and will definitely recommend (and already have) this facility to others. Thank you! November 4, 2012
Rated 5.0 out of 5.0 by Home Away From Home Whenever we go to the Holiday Inn Express in Rochester, NH we feel like we are their #1 guests. Everyone is so friendly and courteous and will do anything to make you feel so comfortable. We stay there at least 2 to 3 times a month, just a rest and relaxation get a way, All I can say is thanks to everyone there - great service for sure. October 25, 2012
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