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Rated 4.4 out of 5 by 109 reviewers.
Rated 4.0 out of 5.0 by Pleasant stay Our overall experience was pleasant. The man at front desk the first night was rude and condescending. The bathroom floor was a little dingy. The rooms were clean. The bed was a bit hard and the pillows need to be replaced. October 16, 2014
Rated 5.0 out of 5.0 by Excellent staff My daughters and I enjoyed staying in the hotel. The comfort of the lounge area for IHG guests was wonderful. We were able to spend time out of the hotel room and relax before bed with free snacks. October 14, 2014
Rated 5.0 out of 5.0 by Good location, Comfortable bed and great service. The location is great. Couple of nice restaurants and plazas around the hotel. October 14, 2014
Rated 4.0 out of 5.0 by Time for an over haul The hotel was everything I needed for the night, staff was friendly and helpful with directions, however, the elevator was not what I would consider clean, nor did the broken floor selector buttons inspire confidence from a maintenance point of view. The room was nice, but the hallways and doors could use a bit of an update. October 14, 2014
Rated 5.0 out of 5.0 by It feels like home! We visit family who live in the Rochester area for special gatherings. The Holiday Inn Express on Ridge Road is always our first choice for accommodation. The room are spacious, the beds are comfortable, the decor is attractive and best of all the staff go above and beyond to make our stay pleasant. We want to thank Ed (check-in) for his cooperation and good humour, and Kelly who always makes sure that we have a good breakfast before we start out for the day or say good-bye until our next stay on Ridge Road. October 10, 2014
Rated 4.0 out of 5.0 by Stay in Rochester/Greece, NY Window area in room was dirty. The little refrigerator in the room was noisy. Elevator was maybe the slowest in America. Other than that, location was good, staff was fine, the room was ok, you could tell it was an older establishment that needs updating. For an overnight stay, it worked. October 9, 2014
Rated 5.0 out of 5.0 by Great Hotel The service, staff, breakfast, comfortable bed/room, and 24/7 coffee are all great reasons to use this hotel for your trip to Rochester - Greece. October 8, 2014
Rated 5.0 out of 5.0 by Comfortable Hotel and great service I frequently stay in hotels because my job requires travel. The Greece holiday inn Express was comfortable, quiet, has great internet, and the breakfast was great. The people wre very nice. October 6, 2014
Rated 5.0 out of 5.0 by Great staff... OK breakfast. The staff at this hotel is fantastic. They were very attentive and courteous. The breakfast (included every day from 6:30 to 9:00 AM) is just OK. There are lots of options like oatmeal, pancakes, cereal, eggs and sausage (or bacon, depending on the day). But none of them are all that great. I never had eggs that I would consider edible. I had to put them between two pieces of toast just to finish them. I ended up going to Denny's when I wanted to eat eggs. September 28, 2014
Rated 5.0 out of 5.0 by Clean and convenient Many of restaurants close by to choose from. Staff was very friendly September 26, 2014
Rated 5.0 out of 5.0 by Welcoming and Friendly Staff here are very friendly and welcoming. Hotel is very clean and comfortable. Great value. Good location. September 11, 2014
Rated 5.0 out of 5.0 by room choice We contacted the hotel directly and requested specific room choices. This was achieved as it has been on several previous visits September 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed and room temperature The bed was quite comfortable and they had two kinds of pillows, soft and medium. The A/C was nice and I was able to control it with a digital thermostat. There was a wide variety of breakfast items (both hot September 5, 2014
Rated 5.0 out of 5.0 by super convinient for me Nice hotel no issues clean and friendly would stay again great breakfast bar September 2, 2014
Rated 4.0 out of 5.0 by Pleasant place to stay! Number one priority for me is cleanliness and was not disappointed. No chemical smells which is one of the issues with some hotels. No smoke smell either. Didn't use the common areas much, so can't really comment. A real highlight was the breakfast area. The young man who takes care of it should be commeneded for his attention to detail. Very helpful. The food was good with decent variety and even gluten free muffins. Give it a try. September 2, 2014
Rated 5.0 out of 5.0 by New York Visit Excellent stay, courteous staff and great breakfast. September 2, 2014
Rated 4.0 out of 5.0 by Good stay Good stay, though nothing really great. Enough said. August 29, 2014
Rated 5.0 out of 5.0 by comfortable room and bed and great service (All answered in survey). We have used this Holiday Inn Express before when visiting the Rochester area. Because of the quality of treatment previously and also most recently, we plan to use that Holiday Inn Express again (and again). Going back a few years, we also were impressed with the quality of all services at the Holiday Inn Express in Clifton Park, NY. August 28, 2014
Rated 5.0 out of 5.0 by Great stay This particular HI hotel met my every expectaion for a most comfortable stay. For this same reason I have come to use Holiday Inn as my preferred choice of hotels. August 27, 2014
Rated 4.0 out of 5.0 by Generally Good Experience Hotel is generally what I expected from a Holiday Inn Express. However the bed was extremely uncomfortable. I didn't get too much sleep during my stay. August 26, 2014
Rated 4.0 out of 5.0 by older hotel but nice Nice place if you are a IHG member. They have a nice lounge with big screen tv and free drinks and snacks for comfort. Really nice leather couches and chars. Older hotel but still very clean and comfortable August 22, 2014
Rated 5.0 out of 5.0 by Smoking area Allowing smoking outside of the hotel entry was detracting. We had to pass through clouds of guests' smoke to enter. Disgusting. August 21, 2014
Rated 5.0 out of 5.0 by Very helpful staff Third time at this Hotel. A very helpful staff & the breakfast staff is second to none . We look forward to our next stay. August 19, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay We always stay here when we visit our son and family in Rochester. We have always been satisfied and find no reason to look elsewhere. August 19, 2014
Rated 4.0 out of 5.0 by Excellent Hotel and Amenities, Poor Staff My wife and I stayed at this Holiday Inn Express while we were on a shopping trip. We figured we would also get a room with a jacuzzi for a little romance as well. The room was amazing, clean, and inviting. All of the in-room amenities were excellent and met our expectations. The staff at the front desk however was rude (spoke poorly of another guest leaving while we were checking in), and the cleaning staff could be heard making rude remarks in the hallway the next morning. Since we didn't deal with the staff for the most part, our visit was pleasant and we enjoyed our stay nonetheless. August 14, 2014
Rated 5.0 out of 5.0 by Great place to stay It was a pleasure to stop here for the nite after driving for 6 hours - and having breakfast included was a real treat. We espcially liked the 'pancake' machine, and enjoyed a leisurely beginning to our day - having the NYTimes available was also a plus. August 6, 2014
Rated 5.0 out of 5.0 by Illogical room setup This comment pertains to the design of the room and has nothing to do with the excellent service we received during our stay. If you are travelling with anyone other than your spouse/significant other or alone, the room setup is absurd. The sink is immediately inside the door so if someone goes out, comes back in, and you're at the sink brushing your teeth or whatever, you'd better be fully dressed-no privacy. Also, because of its location, if anyone is still in bed while you're at the sink, the light will prevent them from sleeping. The bathroom (toilet and shower/tub) is barely big enough to turn around in, is not very well lighted, and should be on the opposite side of the room if it has to be separated from the sink. On the plus side, the beds are comfortable, the staff was terrific, and the room was very clean. Thank goodness, no smoking! August 5, 2014
Rated 5.0 out of 5.0 by excellent facilities great value Hotel was neat and clean, staff was friendly. Pancake maker was entertaining for small children and the rest of the breakfast was good too. Wouldn't be afraid to book this hotel again! July 24, 2014
Rated 5.0 out of 5.0 by Breakfast times For those up early, I guess that the 6:60AM start is good. I was dissapointed that the breakfast was over at 9:30PM when check-ot wasn't until 11:00AM. If Breakfats could go until at least 10:00AM it would be better. Many people were there at the end, and 1 man had to "grab" a bight just to get something. The staff was not rude but under orders to clean up promptly July 24, 2014
Rated 5.0 out of 5.0 by Over night stay Appearance and cleanliness of the hotel were great. Easy access to the elevator. Breakfast was very good with lots of choices and the hot foods were always full and hot. Not always the case at others places that we have stayed. July 23, 2014
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