Rated 4.3 out of 5 by 74
Rated 5.0 out of 5.0 by Grandparents on the move Great service
For quick short stays, can't beat this facility. The complimentary Breakfast brunch, with many options, gets your day off to the right start. This was our second use of this hotel and will be used again.
July 10, 2014
Rated 5.0 out of 5.0 by MRSMITH909090 Staff was very friendly and helpful
With the small exception of one of the breakfast monitors all of the staff went above and beyond. Got to know the housekeeper - some days we only wanted minimal service and she complied. Front desk were helpful allowing sister-in-law to leave her car for a day while we traveled in the area.
July 6, 2014
Rated 5.0 out of 5.0 by Garebear Very Good
Staff were professinal and attentive, room was clean and orderly, meals were fresh and good, public areas were clean and neat.
July 2, 2014
Rated 5.0 out of 5.0 by Julie84065 We loved our stay!
The staff at this hotel were very welcoming and helpful. The room was clean and comfortable, and the breakfast was wonderful!
June 27, 2014
Rated 5.0 out of 5.0 by hlj1949 Comfortable bed
Great breakfast to start the day. Excellent bed. Had a great sleep. Staff very helpful in trouble shooting tv remote. Complimentary New York Times was very enjoyable.
June 25, 2014
Rated 4.0 out of 5.0 by BettyBoop242 Nice location and hotel.
We enjoyed our stay to visit family and attend a graduation party. Our room was quiet, comfortable and clean. The breakfast was good with a variety of choices. We would stay again for sure.
June 24, 2014
Rated 5.0 out of 5.0 by Dzaura This HIE higher quality than others
I stay at many IHG properties, particularly HI expresses. This has been the best one of this brand I've stayed at in quite a while. I was upgraded to a suite, had a very comfortable bed and room, had excellent internet access, and had a good breakfast the next morning. This hotel had a hospitality room for Elite members to get extra snacks and water/soft drinks. Nice extra!! I was only there one night, so I could not check out other hotel offerings.
I've already booked a return stay at this hotel for July 9-11.
June 13, 2014
Rated 5.0 out of 5.0 by Alisa from Albany Nice, comfortable stay. Loved the Internet availability.
Nice, comfortable stay. Corteous and helpful staff. Some outside highway noise at night. Also found out that other hotels in the area offered a lower rate with same excellent amenities. Wed. night Internet was not accessible, could not connect around 8-9 pm, but was able to later.
June 9, 2014
Rated 5.0 out of 5.0 by Bike Rider Great Staff
This Brand of Motel stay continues tom impress us on our travels
June 9, 2014
Rated 1.0 out of 5.0 by Gladys20 The guest room was not comfortable too small.
Value for money too expensive with the quality of the rooms, the bathroom did not have a basin in it, the toilet you could not sit comfortable on the seat, the door was too close to the toilet, I would not recommend this hotel to anyone, PERIOD.
June 4, 2014
Rated 5.0 out of 5.0 by Waytogo1 Nice place
A comfortable, welcoming place. Just a neat and tidy hotel with all I needed..
May 30, 2014
Rated 5.0 out of 5.0 by jlb123 outstanding restful facility
I have stayed here several times over the last couple of years. Excellent clean rooms, very good breakfast and lots of choices. Numerous resteraunts close by.
What more could you ask for? Oh the staff is very open and welcoming.
May 19, 2014
Rated 3.0 out of 5.0 by freemansfarm Only Average
I travel quite frequently and throughout the northeastern USA. And almost always stay at HI's or HIE's. In general, I find that HI and HIE give great value for the money, and are predictable (in a good way) in terms of cleanliness, courtesy and overall comfort.
Unfortunately, I cannot say that about this venue. The staff, particularly the staff at the front desk, is consistently unfriendly. While never outright rude, the front desk clerk exudes an air of indifference bordering on disdain. Of the three or so interactions with the various front desk personnel, only one of them seemed up to HI standards. And this has been true on previous trips as well.
Beyond that, the rooms are small and dark. And the sink outside the bathroom set up is inconvenient. Also, the faucet does not go with the sink, and wants to send the water up out of the front of the sink and onto the person trying to use it. No pool or hot tub either. And not even ice and soda machines on every floor.
On the positive side, the staff at breakfast was courteous and efficient, and the breakfasts themselves were fine. The room, and the lobby, were clean. And the room, including the bed, was comfortable. The TV, shower, commode, fridge, AC and so on all worked fine. The location of the hotel itself is also incredibly convenient, which is why I stay there whenever I am in Rochester.
May 14, 2014
Rated 4.0 out of 5.0 by mheiney82 Clean and comfortable
The staff are very friendly and helpful. The room was clean and I have a very comfortable stay.
April 1, 2014
Rated 2.0 out of 5.0 Average
Arrived at 9PM. Woman took a few minutes to come out from the back room. Was less than enthusiastic to greet us.
Piece of candy in middle of floor. Bathroom could have been cleaner. Comfortable bed. No plugs available ANYWHERE near bed to plug in phone.
Tried mini muffins. Hard and tasted as if they had been left out for 3 days. STALE. Tried apple danish. Not quite as stale but not good. Banana was edible.
February 25, 2014
Rated 5.0 out of 5.0 by jlb123 My stay on Holiday Inn Express in Rochester-Greece,
I have satyed here several times and each time it is an enjoyable experience. Rooms are well taken care of and overal staff is very friendly. I recommend this for your stay in this area.
Close to a number of food venues allowing a wide variety of choices and price options.
February 24, 2014
Rated 5.0 out of 5.0 by Mbw1207 great place/great employees
This is a great location, right off ex-press way, and once you're there you can easily walk to three or four restaraunts
I stayed there recently for two weeks, and the entire staff made the stay a great one !
February 12, 2014
Rated 5.0 out of 5.0 by Jsoul Pleasant stay
My girlfriend and I stayed there for 5 nights and it was a pleasant stay for both of us. Don't really have any negative comments. It was really good. Tv channels are good, Bed was comfortable, the room cleaning staff always called and asked if we needed anything, staff was friendly, breakfast was enjoyable. It's a small hotel and i really didn't expect any royal treatment but I got exceptional service there. Rooms aren't huge but i went there expecting that so it was no problem for me. The bed was kind of high in my girlfriend's opinion but it was fine with me. Overall i am really pleased with my stay there and I would stay there again in the future.
P.S the location is PERFECT! Variety of famous restaurants and the mall are nearby.
January 14, 2014
Rated 5.0 out of 5.0 by Helen2 Very good experience
We stay at Holiday Inn Express, Greece, NY at least 3 or 4 times a year while visiting family. Our only slightly negative comment would be that the sink is awkard to use, but without question that is a small issue compared with the overall great quality of service and accommodations found at the hotel. The staff is helpful and friendly, the room is clean and the breakfast very good!
January 3, 2014
Rated 4.0 out of 5.0 by MichaelB68 Comfortable bed good location
When I am in the Rochester area I stay at H I Express and this one is in a good location, convenient to major roads, dining and shopping. The hotel it's self is clean well kept. Some of the staff could use a smile/friendly pill. Rooms are OK, beds are great and internet access is good. Over all I recommend this hotel for the price which could be a little lower.
January 3, 2014
Rated 4.0 out of 5.0 by Brooklynpooch holiday
Great accommodations during a snowy weekend. The snow was coming down heavily, but there was a bright warm fire roaring in the lobby, and the staff greeted us warmly.
January 2, 2014
Rated 5.0 out of 5.0 by Cathie55 Wonderful Stay
Wonderful stay. the suite is a real value. Always lots of towels and the breakfast is great.
December 28, 2013
Rated 4.0 out of 5.0 by trekke1 Great room for the price
This was a great room for the price and had all the amenities. There was not a lot of extra room but it was perfect for an overnight while attending a conference. It was clean but a little worn and the windows were a little thin. But I was very happy and the breakfast was excellent. It was also nice to have high speed wireless internet included in the room rate. Also very quick to downtown 10 minutes on the highway.
December 11, 2013
Rated 4.0 out of 5.0 by medoItaliano very good hotel
They are good in everyThing except they say in the guest service guide in the room that they can arrange airport shuttle but when i asked for it they said no we don't have and called a cap. Bathroom bit small but ok.
But overall with good.
November 25, 2013
Rated 5.0 out of 5.0 by Chivas57 Great Stay
I often stay here for business rather than staying at a pricier hotel because I get the "extras" for being a Priority Club member. As a gold member, this stay gave me the "key" to the 2nd floor lounging room. It didn't seem like much but since I had take out from a local restaurant, rather than eating in my room, I ate in this lounge, watched a big screen TV, free water/soda, free snack, and had the comfort of eating at a table where I could spread out my food and feel comfortable. This was definitely a nice "extra". I like that they serve good breakfasts. And they also have fresh homemade cookies at the front desk counter! Who doesn't want that? The rooms are always clean and spacious too. I rate this a 10.
November 7, 2013
Rated 5.0 out of 5.0 by Laura175 Comfortable bed and awesome breakfast!
Stayed three nights last week and was extremely pleased. Room was very comfortable and very clean. It appeared to be recently redone, and the bathroom and sink area were beautiful. Great deal for the money . . . And the staff members were very cordial and helpful, especially those that worked the breakfast. Would return again and recommend in a heartbeat!
October 24, 2013
Rated 5.0 out of 5.0 by martfam4 great manager
We got our reservation at the last minute- we arrived early and the manager got our room ready early so we could change clothes for a wedding- the staff were nice and friendly- and the breakfast was awesome!
October 16, 2013
Rated 5.0 out of 5.0 by antman80 always a great choice in Rochester
I have stayed here a number of times in the past several years and it is
always a good choice. The location is convenient, the staff are all friendly and competent, the rooms are clean and comfortable and the breakfast choices are always varied and wholesome. I would strongly recommend this facility.
October 12, 2013
Rated 5.0 out of 5.0 by grumpy36 Staff & service
when we checked in my priority club number was not on file. the man that checked us in said not to worry he would add it and gave us snacks & beverages that priority club members receive.
October 9, 2013
Rated 5.0 out of 5.0 by okan Great Stay
This was a great stay and I would most likely stay here again if given the choice.
October 8, 2013