Rated 4.3 out of 5 by 85
Rated 4.0 out of 5.0 by EvanC Excellent Hotel and Amenities, Poor Staff
My wife and I stayed at this Holiday Inn Express while we were on a shopping trip. We figured we would also get a room with a jacuzzi for a little romance as well. The room was amazing, clean, and inviting. All of the in-room amenities were excellent and met our expectations.
The staff at the front desk however was rude (spoke poorly of another guest leaving while we were checking in), and the cleaning staff could be heard making rude remarks in the hallway the next morning.
Since we didn't deal with the staff for the most part, our visit was pleasant and we enjoyed our stay nonetheless.
August 14, 2014
Rated 5.0 out of 5.0 by muffinzmom Great place to stay
It was a pleasure to stop here for the nite after driving for 6 hours - and having breakfast included was a real treat. We espcially liked the 'pancake' machine, and enjoyed a leisurely beginning to our day - having the NYTimes available was also a plus.
August 6, 2014
Rated 5.0 out of 5.0 by AnnieB66 Illogical room setup
This comment pertains to the design of the room and has nothing to do with the excellent service we received during our stay. If you are travelling with anyone other than your spouse/significant other or alone, the room setup is absurd. The sink is immediately inside the door so if someone goes out, comes back in, and you're at the sink brushing your teeth or whatever, you'd better be fully dressed-no privacy. Also, because of its location, if anyone is still in bed while you're at the sink, the light will prevent them from sleeping. The bathroom (toilet and shower/tub) is barely big enough to turn around in, is not very well lighted, and should be on the opposite side of the room if it has to be separated from the sink. On the plus side, the beds are comfortable, the staff was terrific, and the room was very clean. Thank goodness, no smoking!
August 5, 2014
Rated 5.0 out of 5.0 by Estervilleholiday excellent facilities great value
Hotel was neat and clean, staff was friendly. Pancake maker was entertaining for small children and the rest of the breakfast was good too. Wouldn't be afraid to book this hotel again!
July 24, 2014
Rated 5.0 out of 5.0 by stewart little 1 Breakfast times
For those up early, I guess that the 6:60AM start is good. I was dissapointed that the breakfast was over at 9:30PM when check-ot wasn't until 11:00AM. If Breakfats could go until at least 10:00AM it would be better. Many people were there at the end, and 1 man had to "grab" a bight just to get something. The staff was not rude but under orders to clean up promptly
July 24, 2014
Rated 5.0 out of 5.0 by Edstrains Over night stay
Appearance and cleanliness of the hotel were great. Easy access to the elevator. Breakfast was very good with lots of choices and the hot foods were always full and hot. Not always the case at others places that we have stayed.
July 23, 2014
Rated 5.0 out of 5.0 by OCtheBear Very Nice Hotel
Convenient to many restaurants and shopping. Excellent breakfast buffet. Comfortable rooms, although the double bed rooms seemed a little small.
July 18, 2014
Rated 1.0 out of 5.0 by C ya Never stay here again
They booked the wrong room type for the reservation and lied about it. Front desk staff said we made an online reservation and chose the king bed. In fact, the reservation was made by phone and requested two beds. The room smelled terrible. The A/c was very loud, bathroom too small and cramped with sink on outside of bathroom. Lobby and halls and elevator in bad need of paint and re-furbishing. First time I ever left my clothes in the suitcase cause I was skived by the room and concerned of what would crawl in there.
You could not pay me to stay there again.
Stay at nearby competitors instead
July 16, 2014
Rated 5.0 out of 5.0 by Jasons1987 Great breakfast
Breakfast was put out early upon request. Worker setting up was very personable and helpful.
July 15, 2014
Rated 5.0 out of 5.0 by Mickey5 A wonderful and friendly hotel at a very good price.
Near to the Greece Ridge Mall, this hotel is quite close. With very friendly staff throughout the hotel, and especially at reception to greet you when you arrive. The Holiday Inn Express - Greece, makes a lovely stay even better. The breakfast was quite amazing, and a very good selection of hot items. Also, you can make your own pancakes. Yes, I said pancakes. Neat! Overall, this is a very good holiday for whether it is for one night or many. Thank you Holiday Inn Express - Greece.
July 11, 2014
Rated 2.0 out of 5.0 by Alisaanne Hotel OK, Managment Horrible
The hotel is adequate. You better hope you don't have a problem or need something because the management is horrible! Air conditioning didn't work, (90 outside) Sink would drain!
July 10, 2014
Rated 5.0 out of 5.0 by Grandparents on the move Great service
For quick short stays, can't beat this facility. The complimentary Breakfast brunch, with many options, gets your day off to the right start. This was our second use of this hotel and will be used again.
July 10, 2014
Rated 5.0 out of 5.0 by MRSMITH909090 Staff was very friendly and helpful
With the small exception of one of the breakfast monitors all of the staff went above and beyond. Got to know the housekeeper - some days we only wanted minimal service and she complied. Front desk were helpful allowing sister-in-law to leave her car for a day while we traveled in the area.
July 6, 2014
Rated 5.0 out of 5.0 by Garebear Very Good
Staff were professinal and attentive, room was clean and orderly, meals were fresh and good, public areas were clean and neat.
July 2, 2014
Rated 5.0 out of 5.0 by Julie84065 We loved our stay!
The staff at this hotel were very welcoming and helpful. The room was clean and comfortable, and the breakfast was wonderful!
June 27, 2014
Rated 5.0 out of 5.0 by hlj1949 Comfortable bed
Great breakfast to start the day. Excellent bed. Had a great sleep. Staff very helpful in trouble shooting tv remote. Complimentary New York Times was very enjoyable.
June 25, 2014
Rated 4.0 out of 5.0 by BettyBoop242 Nice location and hotel.
We enjoyed our stay to visit family and attend a graduation party. Our room was quiet, comfortable and clean. The breakfast was good with a variety of choices. We would stay again for sure.
June 24, 2014
Rated 5.0 out of 5.0 by Dzaura This HIE higher quality than others
I stay at many IHG properties, particularly HI expresses. This has been the best one of this brand I've stayed at in quite a while. I was upgraded to a suite, had a very comfortable bed and room, had excellent internet access, and had a good breakfast the next morning. This hotel had a hospitality room for Elite members to get extra snacks and water/soft drinks. Nice extra!! I was only there one night, so I could not check out other hotel offerings.
I've already booked a return stay at this hotel for July 9-11.
June 13, 2014
Rated 5.0 out of 5.0 by Alisa from Albany Nice, comfortable stay. Loved the Internet availability.
Nice, comfortable stay. Corteous and helpful staff. Some outside highway noise at night. Also found out that other hotels in the area offered a lower rate with same excellent amenities. Wed. night Internet was not accessible, could not connect around 8-9 pm, but was able to later.
June 9, 2014
Rated 5.0 out of 5.0 by Bike Rider Great Staff
This Brand of Motel stay continues tom impress us on our travels
June 9, 2014
Rated 1.0 out of 5.0 by Gladys20 The guest room was not comfortable too small.
Value for money too expensive with the quality of the rooms, the bathroom did not have a basin in it, the toilet you could not sit comfortable on the seat, the door was too close to the toilet, I would not recommend this hotel to anyone, PERIOD.
June 4, 2014
Rated 5.0 out of 5.0 by Waytogo1 Nice place
A comfortable, welcoming place. Just a neat and tidy hotel with all I needed..
May 30, 2014
Rated 5.0 out of 5.0 by jlb123 outstanding restful facility
I have stayed here several times over the last couple of years. Excellent clean rooms, very good breakfast and lots of choices. Numerous resteraunts close by.
What more could you ask for? Oh the staff is very open and welcoming.
May 19, 2014
Rated 3.0 out of 5.0 by freemansfarm Only Average
I travel quite frequently and throughout the northeastern USA. And almost always stay at HI's or HIE's. In general, I find that HI and HIE give great value for the money, and are predictable (in a good way) in terms of cleanliness, courtesy and overall comfort.
Unfortunately, I cannot say that about this venue. The staff, particularly the staff at the front desk, is consistently unfriendly. While never outright rude, the front desk clerk exudes an air of indifference bordering on disdain. Of the three or so interactions with the various front desk personnel, only one of them seemed up to HI standards. And this has been true on previous trips as well.
Beyond that, the rooms are small and dark. And the sink outside the bathroom set up is inconvenient. Also, the faucet does not go with the sink, and wants to send the water up out of the front of the sink and onto the person trying to use it. No pool or hot tub either. And not even ice and soda machines on every floor.
On the positive side, the staff at breakfast was courteous and efficient, and the breakfasts themselves were fine. The room, and the lobby, were clean. And the room, including the bed, was comfortable. The TV, shower, commode, fridge, AC and so on all worked fine. The location of the hotel itself is also incredibly convenient, which is why I stay there whenever I am in Rochester.
May 14, 2014
Rated 4.0 out of 5.0 by mheiney82 Clean and comfortable
The staff are very friendly and helpful. The room was clean and I have a very comfortable stay.
April 1, 2014
Rated 2.0 out of 5.0 Average
Arrived at 9PM. Woman took a few minutes to come out from the back room. Was less than enthusiastic to greet us.
Piece of candy in middle of floor. Bathroom could have been cleaner. Comfortable bed. No plugs available ANYWHERE near bed to plug in phone.
Tried mini muffins. Hard and tasted as if they had been left out for 3 days. STALE. Tried apple danish. Not quite as stale but not good. Banana was edible.
February 25, 2014
Rated 5.0 out of 5.0 by jlb123 My stay on Holiday Inn Express in Rochester-Greece,
I have satyed here several times and each time it is an enjoyable experience. Rooms are well taken care of and overal staff is very friendly. I recommend this for your stay in this area.
Close to a number of food venues allowing a wide variety of choices and price options.
February 24, 2014
Rated 5.0 out of 5.0 by Mbw1207 great place/great employees
This is a great location, right off ex-press way, and once you're there you can easily walk to three or four restaraunts
I stayed there recently for two weeks, and the entire staff made the stay a great one !
February 12, 2014
Rated 5.0 out of 5.0 by Jsoul Pleasant stay
My girlfriend and I stayed there for 5 nights and it was a pleasant stay for both of us. Don't really have any negative comments. It was really good. Tv channels are good, Bed was comfortable, the room cleaning staff always called and asked if we needed anything, staff was friendly, breakfast was enjoyable. It's a small hotel and i really didn't expect any royal treatment but I got exceptional service there. Rooms aren't huge but i went there expecting that so it was no problem for me. The bed was kind of high in my girlfriend's opinion but it was fine with me. Overall i am really pleased with my stay there and I would stay there again in the future.
P.S the location is PERFECT! Variety of famous restaurants and the mall are nearby.
January 14, 2014
Rated 5.0 out of 5.0 by Helen2 Very good experience
We stay at Holiday Inn Express, Greece, NY at least 3 or 4 times a year while visiting family. Our only slightly negative comment would be that the sink is awkard to use, but without question that is a small issue compared with the overall great quality of service and accommodations found at the hotel. The staff is helpful and friendly, the room is clean and the breakfast very good!
January 3, 2014