Rated 4.2 out of 5 by 116
Rated 3.0 out of 5.0 by Yudahshlomi Typical HI Express facility
It suited our stay only because it was situated very close to 2 family addresses. Otherwise would not stay there, overpaid in view of amenities and cleanliness at other Rochester Hotels, for same price.
October 8, 2014
Rated 5.0 out of 5.0 by arie1985uk Excellent hotel
Everything you need is there, very friendly staff, super fast Internet - just what we needed, and located near the express ways as well.
October 5, 2014
Rated 5.0 out of 5.0 by Puchy Last minute
We needed three rooms for a family member funeral. Your staff was very helpful giving my family all we needed from calling for reservations to the minute we left. They understood our sorrow and did all they could. For that alone we will call you first in the future.
October 2, 2014
Rated 5.0 out of 5.0 by warwickan great place to stay!
excellent reception upon check in. staff pleasant and helpful in every aspect of our stay. room was a delight in layout and condition, very clean and maintained. Breakfast was excellent in variety and display.
thanks for a pleasant stay.
yours truly, Jim
October 2, 2014
Rated 1.0 out of 5.0 by boberhotel comfortable bed, clean room, no entertainment
I have worked in hotels and frequent them consistently. I would never pay for a room in the Holiday Inn Express again. Everything was clean and comfortable. Entertainment option completely ruined experience.
October 1, 2014
Rated 5.0 out of 5.0 by AnKC Great choice of hotel in the north part of Rochester
There was a children's sports team staying the first night and I was very appreciative that Dominic (the front desk man) put us on the third floor in a quiet area. The breakfast was better than I had expected with a good variety. The walnuts for the oatmeal was a nice detail. The pool was pleasantly warm and the area very clean. The room's carpet and furnishings seemed new and updated. The hotel location is very convenient to restaurants and shopping. There's a Target right next door.
October 1, 2014
Rated 5.0 out of 5.0 by Bob Kil Nice hotel
Very clean and comfortable. Staff was very friendly.
October 1, 2014
Rated 5.0 out of 5.0 by keight Nice place to stay
Comfortable and quiet room; close to many shops and restaurants. Easy check in and out and friendly staff.
September 30, 2014
Rated 5.0 out of 5.0 by tjfab Cinnamon Rolls!
Clean, comfortable room, included breakfast (love the warm cinnamon rolls!) convenient location: easy access to restaurants, stores, and the beach/lakefront.
September 29, 2014
Rated 5.0 out of 5.0 by AnimieFan Repeat excellent stay
We have stayed at this hotel once before. We were in town for a leisure convention and other hotels were offered with a discount package. We chose to stay here because of the nearby shopping and food alternatives, but also because we knew the staff of the hotel were very accomodating and nice. As ususal we were welcomed warmly and every need I had (ie extra towels, additional person in room) was handled professionally and on the spot, no questions asked. We needed something and the staff got it. Everyone was extremley helpful and the lady who ran the breakfast was very accomodating. Nice hotel and staff - enough said!
September 27, 2014
Rated 4.0 out of 5.0 by ruthann41 stay at hotel
The hotel was in general clean and quiet. If I were ever in the area again I would not hesitate to use this hotel again.
September 25, 2014
Rated 5.0 out of 5.0 by 102151 Clean and Welcoming
We had a wonderful time and the staff were very helpful. The interior and exterior of the room and the hotel was very clean. The choices for the breakfast were varied and the staff working at the breakfast was very nice. It was hot in the breakfast area I think due to the close proximity of the pool. We enjoyed our stay and if we are in the area again we would stay again.
September 24, 2014
Rated 5.0 out of 5.0 by SteelersRule Convenient Location
Good location, convenient to major highways, food, Lake Ontario. Staff extremely friendly and helpful.
September 21, 2014
Rated 5.0 out of 5.0 by Zman73 Pleasant Stay and Great Service
The hotel staff at check-in was very helpful and accommodated last minute requests. The bed was very comfortable and I liked the choice of pillow firmness. The room was clean and well maintained.
September 19, 2014
Rated 5.0 out of 5.0 by T42Bob Overnight stay was perfect
I had a nice quiet and comfortable overnight stay in a non smoking room. There were lots of useful options, pool, exercise room, internet access, TV which I didn't use this time but was glad to have those choices available and would certainly have used some of those if my schedule had allowed.
September 17, 2014
Rated 3.0 out of 5.0 by KyriS close to hospital
Close to hospital and restaurants. Wide variety of places to eat. Great zoo in Rochester.
September 11, 2014
Rated 5.0 out of 5.0 by Bubb69 Great Place To Stay !!!
very comfortable and clean place to stay. with friendly and helpful staff
September 10, 2014
Rated 5.0 out of 5.0 by RaDam Staff
Staff are great!! They have always been welcoming and friendly! Fast and courteous!
September 8, 2014
Rated 4.0 out of 5.0 by Karebear14 Hours of Pool
I don't understand the reason for closing the pool at 10pm. we were traveling by motorcycle with another couple and by the time we got cleaned up and had dinner the pool was closed. It's not supervised but staff is working? Consider closing it to children at 10pm but have it remain open to adults who want to relax after a long day of traveling.
September 4, 2014
Rated 5.0 out of 5.0 by Paul Great Holiday Inn Express
Good location with a lot of nearby restaurants and services. Excellent breakfast. Mattresses could be improved.
September 3, 2014
Rated 5.0 out of 5.0 by AM Canada Great Family Stay
Our family stayed here over night as we experienced some great tourist attractions in the Rochester, NY area....this was the perfect spot to be and our stay was fantastic. We will be back and tell others!
September 1, 2014
Rated 5.0 out of 5.0 by BlueJay7 Great Value, welcoming hotel
We were in the Rochester area for a few days and booked the Holiday Inn Irondequoit. The hotel was just as we expected. The service was friendly and our room was clean and super comfortable. Breakfast was good but the service provided by the lovely ladies who worked there is was made my stay. They were so attentive and friendly.
I was sad to see the neighbouring mall closed for business but we still found this hotel to be in a great central location.
August 30, 2014
Rated 5.0 out of 5.0 by kayemmdee A well-maintained Holiday Inn Express
I have stayed at this Holiday Inn Express numerous times and have always had a good experience. The public areas and rooms are well-maintained. Every time I have used the pool or fitness center it has also been well-maintained. The breakfast is everything I have come to expect at a Holiday Inn Express.
August 29, 2014
Rated 4.0 out of 5.0 by StudManDan Room Smelled
Besides the room having an odor to it the stay was nice.
August 27, 2014
Rated 2.0 out of 5.0 by BE2010 Guest beds atrocious
The guest beds were so soft and amorphous, they provided no comfort or support and were frankly the worst hotel beds I have slept on in recent memory. The room's AC was also so terrible I had to buy a cheap fan to help with the hot stuffy air. Finally, the pool was overly chlorinated and I heard many guests complain about their swimming experience.
August 27, 2014
Rated 4.0 out of 5.0 by stan7770 Great Hotel
I would stay here again, very pleasant Hotel. Great staff and super breadfast. The only short fall is, there are no refrigerators or microwave in the rooms.
August 24, 2014
Rated 5.0 out of 5.0 by Bicycle Good Place to Stay on Rochester East Side
All that a Holiday Inn Express should be. Comfortable, safe, nicely appointed and a very good breakfast buffet.
August 21, 2014
Rated 3.0 out of 5.0 by jmi9 Stuff
Of the 4 nights we were without air 2 nights and because of the outdoor temperature we agreed to stay in the room rather than move. The first night you had no extra rooms
We agreed to accept 2000 pts for the inconvenience but looking back I think we should have gotten 5000 pts
August 21, 2014
Rated 5.0 out of 5.0 by wof girls Pleasant all round experience
The staffing were efficient and pleasant. Smiles, always. Rooms we well cared for and comfortable. Having both firm and soft pillows n each bed was a caring and comfortable addition..
August 19, 2014
Rated 4.0 out of 5.0 by Jade28 Friendly Staff and Very Comfortable
The staff was very courteous and friendly. The breakfast was great in the morning. A nice variety of food was offered. Rooms were very comfortable.
August 18, 2014