Rated 4.5 out of 5 by 224
Rated 5.0 out of 5.0 by M&BW Amazing, Accommodating Front Desk Staff
We booked a block of 18 king suites for a basketball tournament, which is a social highlight to our season. The hotel rooms are comfortable and clean, with surprisingly nice pillows. The breakfast/gathering area is cozy and casually luxurious. The breakfast offerings included an impressive coffee bar, fresh bagels, and a nice assortment of yogurt (including Chobani). The real surprise was the AMAZING customer service offered by the front desk. A shout out to Melanie, Casey and Abdi for being so accommodating and making our stay really special. We didn't expect such professionalism and service. What a treat! We would highly recommend this hotel. Thanks again to all of you for your excellent customer service!
March 4, 2015
Rated 5.0 out of 5.0 by joslinr Roch Business
Excellent hotel, great location, friendly staff. Only one PC is hooked up to the printer, making it hard to print if the PCs are in use.
March 3, 2015
Rated 5.0 out of 5.0 by MinnyDad74 Love the Holiday Inn Express-Rochester
This is the second time I've stayed at the property, as we were in town for a youth basketball tournament. This property is very clean, the staff friendly and helpful, and the location excellent.
The only negative was it was a bit noisy during the night (see: youth basketball tournament) and I didn't sleep well, but not sure what the hotel staff could have done to help this.
I also left something in my room, came back two days later to get it and the staff had it ready for me.
March 3, 2015