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Rated 4.5 out of 5 by 139 reviewers.
Rated 5.0 out of 5.0 by Excellent guest stay We stayed there due.to me having to go to mayo clinic.Very nice guest check in and very clean rooms. I would recommend this hotel to anyone who stays in Rochester. August 16, 2014
Rated 3.0 out of 5.0 by HIghway noise level incredibly loud ThIs is a fairly new property and up to Holiday Inn Express standards in staff, appearance and amenities but if you are a light or medium sleeper, the highway noise if you are facing the highway is awful. The lighting in the bathroom and by the beds was dim and made using the mirror difficult in the bathroom and made reading in bed less than comfortable. The staff was great, the breakfast was what was expected and the stay would have been great if not for the noise and dim lighting. August 16, 2014
Rated 4.0 out of 5.0 by nice clean hotel; great location! good clean hotel with good amenities and great location. Love the under ground "off street" parking. Staff are generally very nice and work hard to insure guests are comfortable. August 13, 2014
Rated 5.0 out of 5.0 by comfortable stay for family of person having surgery Close to St. Mary's for a shuttle for my elderly parents and within close walking distance for me. Breakfast was always great! Clean, comfortable room for all. August 11, 2014
Rated 4.0 out of 5.0 by Nice Stay This hotel provides a nice stay. The rooms are clean and the staff is helpful. It is a bit further from the Mayo Clinic/Gonda building facilities than other hotels, but transportation is provided to and from as well as the drive is only a couple minutes with easy/affordable parking available at the facility. August 10, 2014
Rated 5.0 out of 5.0 by great service, comfortable bed, beautiful room I have stayed at another place in Rochester but would NOT consider going back there, and so enjoyed out stay would most definitely stay here again. August 8, 2014
Rated 3.0 out of 5.0 by Busy area Clean & comfy room, but crowded parking lot and busy, noisy area August 8, 2014
Rated 1.0 out of 5.0 by One of the worst nights I've ever had in a hotel I've stayed at a number of Holiday Inn Express hotels, some great and some just mediocre, but this one stands out for being the absolute worst I have ever stayed in, and possibly one of the worst experiences I've ever had in a hotel. I came to Rochester from the East Coast, and I had started travel at 6am east coast time, so it was pretty late by the time I checked in at 9:30pm central time. Although it was July, temps outside were in the low 50s. Yet when I entered my room, the air conditioner was blasting on the highest fan setting, set for 60 degrees. Not only does that seem like an incredible waste of energy, but it apparently also broke the system because within an hour of my being in the room, the fan seemed to go off kilter and was essentially broken. Either there was an oppressively loud and continuous noise, or I had to shut the thermostat off completely. I immediately called down to the front desk, only to have the person (with quite a bit of attitude, mind you, but her complete and utter rudeness and lack of customer service skills was the least of my issues) tell me there is no onsite maintenance person. Upon my pushing it, she told me that a person who lives 25 min away could be called, but again, her attitude pretty much conveyed that she had no interest in ensuring a quick remedy to the problem (not to mention that just because the maintenance person is 25 min away doesn’t mean that person is going to arrive within 25 min, or to fix the problem within a reasonable timeframe). It was already 11:30pm as far as my body was concerned, and waiting until after midnight when I had work appointments starting at 7am the next day was not an option. I asked to be moved to another room, and was promptly told (again, with an incredible amount of attitude) that there were no rooms available. This was a random Wednesday in Rochester, MN, and I would love to know the veracity of that claim. I then asked to speak with the manager, only to be told she would not be available until 9am the next day, long after I was to have checked out. So no maintenance within a decent range, and no manager available. What proceeded was one of the worst hotel stays of my life. I was literally shivering in bed and was still wide awake at 3am (central time). The room had a filthy, stale smell that was utterly intolerable. I tried to crack open the window to attempt to get some fresh air circulating in the disgusting room, only to find there must have been holes in the screen, as I was then bombarded by flies and other insects and had to shut the window again. At certain points in the night, between the shivering and the stale air, I literally could not breathe and was at risk of having an asthma attack provoked. Overall, as someone who takes at least 2 trips per month, and who routinely stays in Holiday Inn Express hotels and equivalent brands, this was one of my most miserable experiences ever. I was amazed by how poorly maintained the room was, and how dirty everything was. At one point, I attempted to warm up by making hot water via the coffeemaker, only to find the water in the cup to have particles floating in it – disgusting! Even the towels were of a lower quality than I’ve found in other Holiday Inns. I understand these are all franchises and that I have to take some discrepancies in quality with a grain of salt, but this particular location is one that I simply can’t believe is even allowed to maintain its franchise license. At certain points in the night, I was so utterly miserable that I contemplated sleeping in my rental car because at least there I could circulate some air and have it be a normal human temperature. In retrospect, I should have simply left the hotel and found another room, but it was so late at night, and I’m a woman traveling alone, so I wouldn’t have felt safe doing so. I will never stay at this hotel again, never recommend it to any of my colleagues (who do indeed travel to the area often), and will strongly reconsider ever staying in another IHG hotel again – now that I realize that an onsite maintenance person is not a guarantee, even in a poorly maintained and run hotel that ought to know to have someone on hand, I am completely reevaluating my preference for this brand of hotels. August 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed n clean room in an awesome area I had a great nights stay and they are also very pet friendly. Room was quiet, staff was friendly and it is located near eating establishments (in the same parking lot area) which makes it very convenient. July 31, 2014
Rated 5.0 out of 5.0 by Great experience I have visited yearly since the hotel opened. The staff has been outstanding! Success is paying attention to details and they have met the challenge. I look forward to my next visit. July 30, 2014
Rated 3.0 out of 5.0 by A subpar stay When a family needs to get up at 6am, the last thing we need are kids running through the halls and jumping off beds on the floor above us until midnight. I also waited at the front desk for help twice on Saturday night without anyone ever coming. We had 4 people in our room but yet only got 3 towels both days and no new cups, ice bucket liner, face wipe, etc. the second day. Why would housekeeping knock on our door the day of checkout at 8:45 when we asked for a late check out? July 24, 2014
Rated 5.0 out of 5.0 by Outstanding front desk and staff Kasey, the second shift desk clerk, did an outstanding job helping us problem -solve several issues. She went above and beyond in a relaxed, competent and pleasent manner. Bed and pillows were very comfortable. Our stay certainly took the edge off our medical issues. July 22, 2014
Rated 5.0 out of 5.0 by Mayo Clinic visit This was a great place to stay while at Mayo Clinic. Very comfortable beds, and comfortable stay. While the pool was too cool to swim in, the jacuzzi was quite nice, good size and good temperature. July 22, 2014
Rated 4.0 out of 5.0 by Recent Stay Very nice modern rooms, clean. Beds were very comfortable. Would definitely stay here again! July 21, 2014
Rated 5.0 out of 5.0 by Outstanding Professional staff, clean quiet room. Enjoyable stay. I would recommend without hesitation. July 20, 2014
Rated 5.0 out of 5.0 by Very good place to stay. There were just a couple of small things that kept me from rating them all 10. 1. The bed was to firm for "MY" liking. 2. The AC was off a bit. Hot would get to hot and cold would get to cold no matter what you set the thermostat to. Very friendly staff Loved the look of the blue lights outside at night. Will stay again when in the area. July 19, 2014
Rated 4.0 out of 5.0 by Pleasantly surprised! We have stayed in Holiday Inns in the past and have been very disappointed. Because of this, we haven't chosen a Holiday Inn/Holiday Inn Express for several years. For this stay, our choice was based on location to family members in Rochester, MN. We were pleasantly surprised at our experience. The hotel was updated, room very clean and comfortable, great breakfast, and friendly staff. I will definitely stay at this hotel for my next stay in Rochester. July 9, 2014
Rated 5.0 out of 5.0 by Great stay for not such a great reason Our son was having surgery and the hotel provided a nice place to rest. The service was pleasant and the location was conveniently located near the hospital and a variety of food options. A great stay for NOT such a great reason. July 6, 2014
Rated 5.0 out of 5.0 by Cross Country Nice hotel on the way to the East. The rate was fair and the hotel was clean and nice. I'll be glad to come again. July 5, 2014
Rated 3.0 out of 5.0 by Noise busy freeway next to hotel. West side is noisy, East side is ok. June 30, 2014
Rated 3.0 out of 5.0 by My June 2014 stay. Breakfast No fruit , cinnamon rolls or biscuits and watered down orange juice. This was Tuesday. Morning. . Was told the guest on the weekend hungry.. June 28, 2014
Rated 5.0 out of 5.0 by Great Experience Terrific experience. The hotel was wonderfully clean and the front desk staff was always welcoming and helpful. A wonderful hotel. June 25, 2014
Rated 5.0 out of 5.0 by Great place to stay. The friendliness, helpfulness, and efficiency of the staff here were outstanding. The room was very clean and very nice looking and the beds were very comfortable. The breakfast and breakfast hostess were great. I would heartily recommend this Holiday Inn Express to anyone. June 23, 2014
Rated 5.0 out of 5.0 by Comfortable room and bed and great service We have stayed at this Holiday Inn Express for our three trips to Rochester. The rooms are clean and updated, and the beds are comfortable (which is a big plus). The staff is very helpful and friendly. They are always pleasant and respond to requests promptly. If you are visiting Rochester to go to the Mayo Clinic, the shuttle service the hotel provides makes getting to and from appointments easy. We will be visiting again soon and will stay at this hotel again. June 22, 2014
Rated 5.0 out of 5.0 by Newer Facility - Great Staff In town for Mayo's. The facility is newer, very clean and the staff make good eye contact, ask how your stay was and truly care about your comfort. Breakfast was very good with lots of choices. The woman who worked the breakfast was very pleasant and kept the area spotless. Beds good, clean, somewhat firm with two pillows being soft and hard. Good internet, tv, pool area and work out rooms were in good shape and clean. We stayed a week and will be returning and plan to book again at this facility. June 20, 2014
Rated 5.0 out of 5.0 by A comforting oasis! After a long day at Mayo this hotel was the perfect spot to relax and rest. June 17, 2014
Rated 5.0 out of 5.0 by Great Service, comfortable, clean accommodations. The staff were very friendly. One staff member even greeted me by my first name every time he saw me. I have never had any staff member in any other hotel I have ever stayed in before do this. The room was well kept and clean. The breakfast was fresh, flavorful and well stocked. June 16, 2014
Rated 5.0 out of 5.0 by Clean and quiet. Nice location near (2 blocks) St Mary's Hospital. Quiet and clean room. Staff helpful. June 11, 2014
Rated 5.0 out of 5.0 by Great Staff My stay was awesome. Breakfast was great and the staff was very nice. It is conveniently located next to St Mary's Hospital so it was easy to walk back and forth. Lots of food choices nearby within walking distance also June 10, 2014
Rated 5.0 out of 5.0 by Guest of the Day To my surprise my name was on the Guest of the Day board. Free upgraded room, snack, bottled water and extra points. Great location for visiting MAYO Clinic and St. Mary's Hospital. Walking distance to restaurants. Underground parking was a huge plus as a storm was approaching when we arrived. Would stay here again if we have to return to MAYO Clinic. This was the second time we stayed here. Both for medical reasons. Staff was so accommodating both times. Relaxing motel. Even though this is by a major road we learned to ask for the non road side or a room on 3 or 4th floor to not be so close to the road. Worked great. June 9, 2014
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