Rated 3.8 out of 5 by 4
Rated 1.0 out of 5.0 by PBEN Dirty sheets and poor customer service
I booked a one night stay at this location as I was attending a conference in the area. I have had previously satisfactory experiences with IHG properties. I was immediately greeted at check in and informed that late check out would not be available as the hotel was booked. That was fine, but found it odd that the I formation was provided before I had even asked. In fact, that information was provided before the greeting. When I entered the room, everything looked good. Well, until I pulled off the blanket to rest before the conference only to find a disgusting stain in the middle of the bed and lots of hair. I immediately contacted the front desk and was told that there was no housekeeping services available and no staff available to change my sheets. Harley, the front desk rep, did offer to bring clean sheets up that I could change for myself. He brought up a clean sheet and proceeded to walk away before I invited him in to see the stain. He came in, observed the stain, took a picture on his phone, and indicated that he would let the manager know. Upon realization that if my sheets weren't changed, it was very likely the pillow case and other sheets weren't changed as well, I requested fresh pillow cases and other sheets. I changed everything myself, had no time to rest before my conference, and never had a manager or other staff check in on my during my stay. The poor housekeeping services and lack of communication from management is enough for me to not recommend this property to anyone.
October 21, 2014
Rated 5.0 out of 5.0 by D&B Jackson Outstanding
This is the best Holiday Inn in the area. The mangers were great on check in and check out.. We live up in the Reno area and now plan on making this place our date night at least once a month. due to everything being close by and the conditon of the hotel. Keep up the good work!
October 14, 2014
Rated 5.0 out of 5.0 by WRXBoomer New location totally remodel modern and clean and comfortable
Tried it for first time it newly remodeled and rebranded Holiday Inn Express off of CA160 and I80. Hotel, rooms general area are clean and modern.
It's not as large as the nearby older HIE in Roseville but in much better condition and my opinion a better location being closer to shopping and restaurants.
October 10, 2014