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Rated 4.3 out of 5 by 204 reviewers.
Rated 5.0 out of 5.0 by Nice place This is the closest hotel to the college, but its comfortable, food is ok, but I love having the coffee and tea out all day..its a nice added benefit! No complaints here... June 30, 2015
Rated 3.0 out of 5.0 by Decent stay with 1 exception We spent the day at Smith Mountain Lake and decided to get a room at the HI express in Rocky Mount. When we walked in at about 10:30PM, this guy comes staggering to the desk from the office. The small part of his tie was about 6" long and sticking straight out to the side. The long part of his tie was obviously then entirely too long. He was very scruffy looking and seemed mildly annoyed at having to check us in. The only words he spoke were to ask me to initial here, here and here and sign here. No recognition for being a Platinum member, fellow human being or anything else for that matter. That aside the room was okay. Despite the fact that I have a standing request as a Platinum Member for a floor as high as possible and a half empty parking lot, we had a room on the first floor. I was too tired to care till I woke up to people packing their cars right outside my widow. The room was pretty small but clean and the bathroom was nice. I was surprised there was no microwave or refrigerator. I thought that was a standard at HI Express these days. My son tried out the pool and he said it was a nicer pool than he expected. (He's 26) The breakfast was pretty bad. Usually the HI Express free breakfast is decent but this one was a little different. The sausage links were inedible as were the eggs. The pancake maker wasn't working but the lady working there really tried hard to get it going. She was very pleasant as was every member of the morning staff that I encountered. About the only decent thing to eat was the bagels. June 24, 2015
Rated 5.0 out of 5.0 by Fishing Trip As always, it was good to stop in Rocky Mount. The hotel is always clean and the people are very helpful. June 24, 2015
Rated 1.0 out of 5.0 by Not up to expectations Based on stays at other Holiday Inn Expresses this was sub par. Reasons room not cleaned as expected as found three beer bottle caps on the floor. Garbage in the common areas overflowing (both front and rear entrance). Staff not knowledgeable, asked for a recommendation for dinner and was referred to fast food when later found an excellent family restaraunt within a few miles. Pancake machine was broken but no sign to indicate so and staff rude when I mentioned not working. Check out was confusing as I got no paper statement. (I had used rewards points) and staff had no way to acknowledge. Had stayed here before but will not again. June 19, 2015
Rated 5.0 out of 5.0 by good bedding..lots of pillows my complaint would be a very noisy air conditioner and very warm breakfast room on a hot summer day. at check-in the woman went out of her way to give us rooms across from each other though the hotel seemed to be filled. Very pleasant. June 18, 2015
Rated 5.0 out of 5.0 by Great Experience I was very pleased with this hotel. My experience overall was very pleasant. From the moment I walked through the lobby until I left, I was impressed! Very friendly and pleasant staff, hotel was exceptionally clean, room was AWESOME! Will DEFINITELY be staying here again! June 17, 2015
Rated 5.0 out of 5.0 by Great Service This is an excellent place to stay in the area. Staff was great, service was great, clean and safe place to stay. June 17, 2015
Rated 5.0 out of 5.0 by great experience Great location, service staff and stay experience. Recommend staying here. June 16, 2015
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