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Rated 4.7 out of 5 by 382 reviewers.
Rated 5.0 out of 5.0 by Excellent customer service and comfortable bed Excellent customer service and comfortable bed. Love everything about this hotel. Love to cone back next time we are in Schaumburg area. Thank you August 19, 2014
Rated 5.0 out of 5.0 by Nice guest room It was a very good experience! Good swimming poor. Clean guest room. We'd like to stay there again if possible. August 19, 2014
Rated 5.0 out of 5.0 by Great Location and Friendly Staff The location was super easy to get to, the staff was very knowledgeable and friendly and my stay was very relaxing. I like the fact that the hotel shuttle bus was able to give me several rides to nearby attractions and restaurants, saving me the need to have to get into my car. The room was updated and very comfortable, nice bed, nice shower and I was able to get a good night's sleep. Thanks!!! August 15, 2014
Rated 5.0 out of 5.0 by Excellent service! I stayed here three nights for business. The staff at the front desk was very accommodating and very friendly - they were sure to greet me every time I came or left. The room was comfortable and very spacious. I enjoyed the hot breakfast and the evening snacks and drinks. When I checked out, the shuttle was running behind, so the front desk arranged for a taxi to take myself to the airport. Great service and hotel all around! August 14, 2014
Rated 5.0 out of 5.0 by Great Location and Great staff Was a great location and the staff is great. Beds need to be upgraded, but room was nice. No indoor pool, but everything else was good. August 14, 2014
Rated 4.0 out of 5.0 by Nice room, good locale and friendly staff Breakfast items are not always warm and sometimes too many sweet items. Could use some whole wheat bagels in place of berry or chocolate ones. Staff is most helpful and will accommodate requests. Fitness room is open early but could use a few more items. Definitely recommend if going to Racetrack or Woodfield shopping or can use bus service to attend other events in the area. August 13, 2014
Rated 5.0 out of 5.0 by Comfortable stay Clean, quaint and great continental breakfast. We were especially impressed with the GF bagels and Japanese style breakfast that was offered. Pool is a little small and surrounded by the parking lot, but if that's not the main reason you are going, it's a perfectly affordable and satisfying stay. August 13, 2014
Rated 4.0 out of 5.0 by Just what you need... I was looking for a hotel that I can use as a base of operations when traveling to the area; Good comparative value, comfortable, clean, and a location that is to downtown but not too close... Found it! Also, breakfast was great. Good selection of hot August 12, 2014
Rated 5.0 out of 5.0 by Friendly Staff The staff is friendly and very cooperative for the needs of our business trip. August 11, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service I stayed for 5 days and my stay was very comfortable. Room was clean, big and bed was comfortable. I am very impressed with customer service at this hotel. Almost all of the staff members that I interacted with were very helpful. August 8, 2014
Rated 5.0 out of 5.0 by Fun 3 Day weekend Was very pleased with the great customer service that we received at this Holiday Inn Express. The Front Desk provided easy to follow instructions to visit downtown Chicago. They also provided a free shuttle to the near by train station, that took us right into downtown Chicago. The free breakfast was very tasty, but recommend getting there before 8:30am , because it can get busy. This breakfast area was well stocked with eggs, sausage, pancakes, etc. We will surely use this same hotel next time we visit Chicago. August 8, 2014
Rated 5.0 out of 5.0 by I love this hotel This time, I stayed here for two weeks (and I've stayed here before). It felt both like home and a vacation. The rooms are very comfortable - great pillows, comfortable furniture, convenient refrigerator, microwave, coffee maker (although if you don't want to bother making coffee, they have fresh in the lobby all day). A number of the rooms have wonderful mini-balconies overlooking the pool, with trees next to them. Breakfast is amazing. So many options, including hot proteins (bacon, sausage, scrambled eggs, mini-omelettes, varying daily), fresh pancakes, hard boiled eggs, biscuits and gravy, and all the usual breakfast carbs (cinnamon rolls, cereal, fruit, etc.) and some Japanese options. I looked forward to breakfast every morning. The hotel also has some useful additional features, like the small workout room with some nice equipment, and the coin-op laundry. Very nice lobby area as well. Finally, I found all the staff to be extremely helpful and friendly. This will be my go-to place whenever I'm in the Chicago area - it's conveniently located right by the expressway. August 8, 2014
Rated 5.0 out of 5.0 by Heated Pool w Breakfeast The HI Express hotel is behind the regular HI toward the west. Outdoor pool was heated and so comfortable even at night. By huge mall(s) and highways. Room was quiet. August 5, 2014
Rated 4.0 out of 5.0 by Great customer service Have friendly staff, and knowledgeable. Great overall experience August 4, 2014
Rated 5.0 out of 5.0 by Excellent Breakfast Choices, Staff & Great Location This property has friendly staff and excellent breakfast choices including Japanese selections. The breakfast has a wider variety of items than most HI Express properties. Beds were comfortable, and the property is very CLEAN, including lighter colored carpets. I would certainly stay here again for the value. August 4, 2014
Rated 5.0 out of 5.0 by Always a good experience I have stayed at your facility many times. Seldom have there been any problems. Staff always friendly and courteous. Location is great and breakfast selections varied. Look forward to returning. August 4, 2014
Rated 4.0 out of 5.0 by Good Location Nice hotel and good location, only big complaint is my internet did not work! I was there on a work trip and with no internet it is a big problem. I had to leave the hotel and go find locations to be able to work to send and receive emails. This is a big problem for business travelers. Staff was very pleasant when I reported it but it never did get fixed. August 4, 2014
Rated 1.0 out of 5.0 by Internet access was down most of the time I was unable to access the internet during my entire two days stay. The rooms had shared doors. At times it felt like sharing the door with the next room guest. The AC system does not shut down when desire temperature is reached. Cold air then outside air, 24/7! August 3, 2014
Rated 5.0 out of 5.0 by Excellent stay Great hotel, great location! Staff was helpful and place was very clean. July 31, 2014
Rated 5.0 out of 5.0 by Everything, excellent, excellent, and excellent!! First impression - big smile welcome, smooth check in. Quiet hallway to elevator to the large beautiful room with balcony. Manager's reception - beer for adults, soda/water for kids, and juicy meatballs! Yummy :) The pool was heated, very very warm water, even 75-80F is no problem. I've never seen such a warm water outside pool. This pool is great for summer family fun! - That could be some extra, another reason to chose this hotel. I was wondering.....if the hotel has hot spa..... perfect! Staying in the large room was comfortable. The view from the window or balcony was pretty nice something like I felt that I was at the beach hotel. I really enjoyed it. Breakfast was marvelous. The hotel had almost everything. White steam rice, miso soup, rice seasoning, seaweed, cinnamon rool, pancake, bagel, bread, maffin, donuts, egg, bacon, sausage, cereal, biscuit & gravy, yogurt, milk, juice, tea, coffee and more!!! We'll definitely come back to this hotel. You'll love it, too :) July 31, 2014
Rated 4.0 out of 5.0 by Quiet, clean and comfortable The room was unbelievably quiet, never any noise and the hotel was full. Good bedding and pillows. Staff was always friendly and smiling. Would stay here again. July 30, 2014
Rated 5.0 out of 5.0 by Great Location Clean Friendly Hotel Stayed in a Suite.... Suites have Living room and Bedroom small kitchen area, Norma at Front desk was pleasant and provided much assistance.. Hotel is very close to RT# 53, I-90, I-290, I-355 10 minutes to Woodfield or Arlington Park Race Track July 30, 2014
Rated 5.0 out of 5.0 by Great Place Second time I stayed here and both times were excellent July 30, 2014
Rated 5.0 out of 5.0 by Always stay here Great staff and comfortable rooms. Pool is awesome in the summer. July 28, 2014
Rated 5.0 out of 5.0 by Great placet to stay. No need to go anywhere else. You wont be disappointed. July 27, 2014
Rated 5.0 out of 5.0 by The best of both worlds Whenever my husband and I come to Chicago to visit family and friends, we spend a few nights at our daughters' homes with their families and spend a few nights at the Holiday Inn Express. While it is wonderful to be with our family, it can be quite exhausting. So we always manage to break up our visit with family by spending some nights at the Holiday Inn Express. During our stay at the hotel, we visit friends and then come back to our room to enjoy a quiet and relaxing evening. July 26, 2014
Rated 5.0 out of 5.0 by Awesome experience, nice location We stayed here for the ease of being able to go to Chicago but without the downtown pricing. The location is a 10-15 minute drive from "L" station to take you anywhere you want to go. The rooms were super clean and the staff were friendly. We have stayed here many times and are planning on staying in the next month. We were able to check in early so we could relax before going to a concert. We will definitely be staying here in the future. Everything is fresh and renovated. July 25, 2014
Rated 5.0 out of 5.0 by Great value and Japanese items for Breakfast! Stayed here with my family on a Chicago vacation and were very happy with the size of the room, the value of the price, and Japanese misoshiru soup and Asian short-grain rice for breakfast! July 25, 2014
Rated 5.0 out of 5.0 by Excellent- I loved it Excellent- I loved it. I would stay again when I am in the area. July 23, 2014
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