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Rated 4.7 out of 5 by 271 reviewers.
Rated 4.0 out of 5.0 by Suggestions While we love staying at Holiday Inn Express, I would like to offer two (2) suggestions for this particular hotel. 1) The bathrooms NEED an exhaust fan. There is no escape for the heat of the shower and when 4 people are showering, it's horrible. It pours out into the room and unless you lower the a/c to 68, it wouldn't go away. 2) The pool needs reglazing or refinishing...whatever is necessary. There were little particles of the bottom of the pool floating everywhere. The whole bottom was coming off. These 2 things being said, WE LOVED OUR STAY. The rooms are wonderful, the staff is beyond kind and courteous. It was perfect. June 21, 2013
Rated 5.0 out of 5.0 by Excellent Location and value This hotel is located close to malls and Palatine and not far from Barrington & Inverness, IL where we had several activities scheduled. The hotel offers free breakfast, is very hospitable, the rooms are quiet and comfortable and clean and very well laid out and the bathroom has been updated and the countertops are even nice! Located behind a full service Holiday Inn in Rolling Meadows, I could not be happier with this hotel! June 19, 2013
Rated 5.0 out of 5.0 by Excellent staff I arrived too early (around 10AM) but the reception staff expedited the room cleaning so I could stay at a very comfortable clean room as soon as I checked in. Great service! June 18, 2013
Rated 2.0 out of 5.0 by Shuttle or no Shuttle front desk clerk informed no shuttle costing us $30.00 for a cab back to the airport. Not happy when an individual on the same flight was taken by shuttle from the Holiday Inn property next door. Same shuttle delivered us to the property. Thinking there is an issue here. Given no shuttle, do not book here as it is a one way transport from chicago Ohare airport. Truly a shame as the property was nice. June 10, 2013
Rated 5.0 out of 5.0 by Great Hotel, convenient to everything! I am a platinum member, so I stay at many IHC properties. When I booked this room, I was sort of familiar with the hotel because I am from the Chicago area. I knew that the property was rather old, but I decided to book the room anyway because its location was convenient for my business trip. I am extremely happy that I did! The entire experience exceeded my expectations! The man who greeted me and checked me in couldn't have been more friendly and seemed genuinely glad that I was staying there. I asked if there was an upgrade available, and he replied that he noticed I was a platinum member when he received the reservation, and he had already taken the liberty of upgrading me to a suite. I went to my room and found it to be a tad dated based on the furnishings, BUT it was VERY CLEAN. There was a tray on the table with a welcoming note and the usual snacks and bottled water, plus a nice bottle of Merlot.....WOW! It was obvious this team values Priority Club members. From the man who checked me in, to the breakfast attendant, the staff couldn't have been more friendly. I would highly recomend this property to anyone. It is convenient to Ohare airport, Woodfield Mall, great dining, and all major interstates. It also has a great outside pool. June 10, 2013
Rated 5.0 out of 5.0 by Great Hotel!! I stayed this hotel with my family for 4 days and they gave us two rooms next to each other. We received a great customer service when we checked in, I am not sure what the male staff name was but he was really good. Also the female staff who took care of the breakfast was good too. We had a great family vacation and many thanks for letting us to relax every nights. May 31, 2013
Rated 5.0 out of 5.0 by Excellent breafast and service! Stayed for a soccer memorial weekend. Hotel had been renovated and was clean. Good location to woodfield mall and other area activities. Pool was closed at the time, but we were allowed access to Holiday Inn pool next door. Great customer service. Excellent FREE breakfast, more hot items than expected. Room was very clean and bigger than expected with a really nice flat panel TV. Good value for price. May 31, 2013
Rated 5.0 out of 5.0 by Amazing value for this location I was very impressed by the friendly staff, and very comfortable rooms. I chose it for the free airport shuttle and was very glad I did. The holidome amenities and restaurant next door were easily accessible. The free breakfast has a wide variety of high quality choices. This is my pick for every trip to the Chicago area. May 29, 2013
Rated 5.0 out of 5.0 by Clean and comfortable This hotel was one of the best kept properties that I have stayed in. Everything was up to standard and more. Breakfast was fresh and hot. The room was clean without any dust on the furniture and the bathroom was very clean. I would recommend this property. May 22, 2013
Rated 5.0 out of 5.0 by Very good choice Excellent hotel choice. My first time at this particular property and was extremely pleased with the service. Check in was prompt - I am a Platinum member and was upgraded to a suite. A very large, clean and spacious room. 2 very large televisions with an excellent choice of channels, large comfortable bed with ample pillow choice - soft/hard choices. Comlimentary bottle of wine, chocolates and potato chips. I would certainly make this my choice of hotel upon my next visit to the aea. May 21, 2013
Rated 5.0 out of 5.0 by great place staff are always friendly and cater to individual needs without hesitation. Great value. May 15, 2013
Rated 5.0 out of 5.0 by Very Comfortable and staff friendly The staff are very professional and pleasant. They go out of their way to make me feel welcomed and comfortable. May 13, 2013
Rated 5.0 out of 5.0 by Best hotel experience in a long time. I had some business next door, and was very pleased with everything at this hotel. The bed was the most comfortable hotel bed I've slept in recent memory. Room was quiet, clean and up to date. Best free breakfast I've had as well. Staff was friendly and professional. I will recommend this hotel to everyone I work with. May 12, 2013
Rated 3.0 out of 5.0 by Cozy and comfortable This was relaxing and just what I needed after a long day at work!...I will be staying again! May 10, 2013
Rated 5.0 out of 5.0 by The best Holiday Inn Express of all Very friendly front desk staff. My room has personal touch with welcom letter and gift addressed to my name. Love the drink offer. May 9, 2013
Rated 5.0 out of 5.0 by Great Experience Ronald was very efficient and helpful at check-in. The one thing I WOULD NOT recommend...the Holiday Inn located adjacent to the Express for their dining. Service was horrible, food was sub-par and prices were outrageous. Thanks to the HIExpress, we were able to enjoy a very nice, hot, complete breakfast the next morning. May 8, 2013
Rated 4.0 out of 5.0 by Location and Maid Service Location: Located directly behind a regular Holiday Inn. Both signs were on the road but hard to find. Went into the Holiday Inn only to find that we were in the wrong location. A better directional sign off the street would be helpful. Maid Service: Forgot to put out the do not disturb sign and the maid was knocking on the door already at 8:00 am. May 5, 2013
Rated 5.0 out of 5.0 by Staff is outstanding All of the staff here are very welcoming and always warm and have a smile on their face. I would, and have traveled extra to stay at this Holiday Inn when I'm Chicago. April 29, 2013
Rated 5.0 out of 5.0 by Used Reward Points We used reward points and were surprised to be given a king suite. Nice and roomy and quiet :o) Hotel was quite full so they set up an extra buffet in the breakfast area. April 23, 2013
Rated 4.0 out of 5.0 by Amazing staff The staff at this hotel is as friendly and helpful as they come. The rooms are also big and clean and the free breakfast is better than average. The only downside to this entire property is the fitness center only has a few dumbellls with no bench to use them. April 23, 2013
Rated 5.0 out of 5.0 by Great Stay in Chicago Suburbs I was very pleased with this hotel. From the moment I arrived, I was treated like a valued guest. Everything was perfect. April 17, 2013
Rated 5.0 out of 5.0 by Great place at a reasonable rate I always enjoy staying here each month. The friendly staff, ease of check in/out, and a quality hot breakfast are just a few things that keep me coming back. Amenities such as WIFI and an exercise room are added benefits that I look forward to. The quiet comfortable room ensures a great night sleep. Thank you for your attention to detail. April 12, 2013
Rated 5.0 out of 5.0 by Another Great Stay Again, this property is dependable every time I stay there. It also seems like there is something positive to comment on after each stay. I cannot reccomend a better place in the area. We are in the process of renewing an office lease (we have quite a few remote employees) based to a large degree on the quality and value of this property. April 10, 2013
Rated 5.0 out of 5.0 by Holiday Inn Stay I love it. The lobby is very modern and staff is friendly and professional. The room is super spacious. Breakfast is good. April 3, 2013
Rated 5.0 out of 5.0 by The remember your name!!!! Great stay, Very courtieous staff. only thing I could reccomend, is please keep up with the snow plowing a little better. April 2, 2013
Rated 5.0 out of 5.0 by Great service Thank you very much!!! Excellent!!! I will repeat. April 2, 2013
Rated 4.0 out of 5.0 by recent stay was disappointed that vending machines for soda were both down desk supervisor went above and beyond to get me a couple of sodas April 1, 2013
Rated 5.0 out of 5.0 by Great Hotel, Pleasantly surprised This is a Great Hotel, Pleasantly surprised with the quality of the facility. Good rates and close to airport. Stayed two nights and enjoyed the whole experience; courteous staff and wholesome breakfast. One of the best Holiday Inn Express hotels I stayed at. April 1, 2013
Rated 5.0 out of 5.0 by Best Service since becoming an Elite Memeber This is my first review since becoming a Priority Club member in 2007. While being a Platinum tier member (since 2012) has been nice, I have found that most locations do not automatically give you upgraded rooms and in fact most of the time even after having to ask for an upgrade there are none available. This place was different, they were prepared. When I arrived and checked in, they told me that I was upgraded to the suite (without having to ask). Upon getting into the room they had several snacks, 2 bottles of water and even a little bottle of wine set out for me. They were the first ones to give me a complimentary upgrade that was truly complimentary and it would be nice to see others follow their lead. On top of the upgrade, they had a hot breakfast, workout facility with free weights and updated rooms. March 26, 2013
Rated 3.0 out of 5.0 by Steady & Decent The hotel is not flashy, not extravagant. It's good basic overnight rest, which was fine for me. It's clean - that's important. It's a little worn, as it's older property. The fitness center was suprisingly good. Breakfast is consistent with with HIE Wireless worked good. March 20, 2013
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