Rated 4.0 out of 5.0 by bdshaver Great Place
Great place to stay just needs working pool to relax during hot summer days, otherwise love staying here while in the area
May 21, 2013
Rated 1.0 out of 5.0 by JAFFO Where's the manager? Can't make a decision on my own without the manager
We had to fight to get the rooms we had reserved IN PERSON, not on-line, during a previous stay. Not only that, the manager was the person who entered the reservations into the computer that day! He had to move the female desk clerk aside to "show her how to do it". Best of all, the manager was the one who said he didn't have our reservations when we showed up!! The final straw was the bill that was given to our other party. They arrived on the 3rd to depart on the 5th #2 days#. The bill was in our name #not theirs# and was charging them for 3 days #not 2#. They tried to get the bill and the charge account corrected before they left only to be told by yet another desk clerk that "I'm sorry I can't do anything about this until I speak with my manager." They left all their credit card information, contact information and what exactly was wrong with the hotel bill. Now, four days later, we are charged the full incorrect amount for their room, the manager is conveniently "not available" and can only be reached by voice mail. I'm betting he doesn't check his VM often because the message says to "leave the date and time you called in your message". Hopefully we'll hear something today but until then I'll just let the credit card company sort it out on my behalf. Best to stay at one of the other two hotels located on that street.
May 9, 2013
Rated 5.0 out of 5.0 by Jaxdad thank you
I stay at many HIE, and this is one that I would stay at again and again. The staff was gracious and helpful, the rooms were always clean, and the location is great.
May 1, 2013
Rated 4.0 out of 5.0 by Teeboy No online Billing Available.....
Stay there quite a bit...like it. Really needs for the online billing to work.
April 1, 2013
Rated 5.0 out of 5.0 by peek61 Thanks for the stay
Due to straight winds and stormy weather, we lost power (which did not return until 1:30 am) and had to find somewhere to stay because my husband sleeps via a breathing machine.
I called Holiday Inn Express and was able to get a room. The male receptionist was very helpful and responsive to our needs. When we arrived, he was again very courteous and professional. He offered additional assistance for us and explained the things we needed or might need to know about the hotel, breakfast, internet, etc.
The room was excellent, much nicer than expected. Thank you for ensuring that your hotel is clean, in very good shape, well kept and maintained, and a very nice place to stay.
March 24, 2013
Rated 5.0 out of 5.0 by DOCMom Comfort from the Storm
During the storm I felt safe and secure. Did NOT have the problem I have had at other places of hearing my neighbors above me stomp across the floor. All were pleasant and welcoming from beginning to departure. Thanks, I will be back again, Lord willing.
March 24, 2013
Rated 1.0 out of 5.0 by lukesdad Not a good experience
Door locks do not work, overwhelmed staff, LARGE water puddle in entrance to hotel, small parking lot which was blocked by busses, breakfast not stocked well.
February 16, 2013
Rated 4.0 out of 5.0 by belltownpro Best hotel in Rome, GA
Since one of my customer is located nearby, I stay here several days per day. It's a new hotel, the rooms are clean and the staff is very friendly. The breakfast choices could improve, also the walls are very thin, therefore it's hard to get a good rest if your neighbor is a snorer.
Nevertheless, if you stay in Rome, this is your place.
February 6, 2013