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Rated 4.0 out of 5 by 76 reviewers.
Rated 4.0 out of 5.0 by Good Hotel, staff is Great! Overall Good Hotel, very clean. It was a nice stay and the hotel had a clean feeling to every aspect. There was some construction and obviously the pool was closed. Only issue is the bathroom floor tile in the bathroom is loose and cracking whoever installed the bathroom tub and tile work didn't do a good job. The hotel should recall them or look at replacing cracked tiles. July 10, 2014
Rated 5.0 out of 5.0 by great service all was good at the hotel. staff was friendly and was able to help with my needs. over all couldn't find a better place to stay in rome ga.. July 9, 2014
Rated 4.0 out of 5.0 by Great hotel but could be better. Overall, I enjoyed my stay very much. The hotel was new and everything was nice inside the hotel. Outside, however, the parking lot was being worked on and there was an apparent problem with the architecture of the surrounding sidewalk and pool. This caused the pool to be closed which was a disappointment to myself and my son. I was in Rome, Georgia for work back in April and recall the parking lot being torn up back then. Not sure what is taking so long to complete the repairs. I have been a Platinum Club member for a number of years and was used to the front desk people asking me if I wanted an upgrade if it was available. The person at the desk did not offer this upgrade even though one ended up being available. This caused a delay getting a room because she initially booked us into a standard room. She was very nice about the room change and was very efficient in getting it changed over. The only thing that really bothered me about the stay was when I went down for breakfast. The pancake machine was having a problem and I reported it to the attendant on duty. She was in the kitchen at the time and nodded with acknowledgment of my problem. However, several minutes went by before she appeared in the breakfast room. Instead of attending to the pancake machine she brought out some rolls for another area of the breakfast room. At that point she returned to the kitchen. Another guest who was also waiting on the pancake machine also went into the preparation room and reported the problem. After another several minutes went by without her returning to the floor, I went to the front desk asked if the woman spoke English because the lady seemed to be ignoring our request. She replied that the woman did speak English but that she would speak to her. Once she did this, the woman soon entered with the replacement bag for the pancake machine. She struggled to get the new bag in place and working but eventually it did and it worked well. I am not sure why it took that much to get her to fix the machine. There were very few people in the breakfast room and only the two of us had an immediate need. July 9, 2014
Rated 5.0 out of 5.0 by Met our expectations! We really enjoyed our stay. There was some construction work going on in the drive entrance, so I guess that was the reason for the pool being covered.. July 7, 2014
Rated 5.0 out of 5.0 by Excellent visit Excellent service from the receptionist –provided us with a large king room that was clean and comfortable. Spotless bathroom with lots of towels and toiletries and a large flat screen TV. Complimentary parking and fast internet access and an excellent breakfast with lots of choice including freshly made pancakes and cinnamon rolls. Good selection of restaurants a short drive away. July 5, 2014
Rated 5.0 out of 5.0 by Very Clean and Comfortable Great hotel, very comfortable, clean and convenient. Only one thing to change is the plastic silverware in the breakfast area could be replaced by a heavier grade of plastic. July 2, 2014
Rated 3.0 out of 5.0 by Stay somewhere else Just a bad experience. Upon arrival, I had to jump a curb to enter the property. They are doing construction on the real entrance, but low clearance cars BEWARE. From my room, I could see why the pool was closed; there were TV boxes all over the top of the liner. Who doesn't have their pool open in the summer? After the initial issues, the bed was comfortable, and room was clean. These were the highlights. The next morning, took the kids down to "breakfast", and dang, what a horrible breakfast it was. When kids won't eat the food, even the cinnamon rolls, then you need to consider this. The eggs were watery, the biscuits were hard, the bacon was just plain nasty and limp, the cinnamon rolls were hard and unetible. The bright spot of the breakfast was the pancake maker, which did produce a pancake. That is about it. I frequent Holiday Inn Express hotels, but good grief. Oh, and while the pool is closed and the entrance jacked up, they are still charging full price on the rooms. Won't get another dime from me. July 1, 2014
Rated 4.0 out of 5.0 by Nice We always enjoy our stay, very nice room and staff is A . I wish breakfast had more to choose from. Fresh Fruit is always nice to have. Change it up. June 29, 2014
Rated 5.0 out of 5.0 by we love rome just a great place to stay we look forward to many more nights here June 29, 2014
Rated 4.0 out of 5.0 by Overall a good experience The only complaint was that the driveway was under construction and you had to use a make shift driveway and the swimming pool was not available. The swimming pool was not as much a problem as the driveway. My wife and I were driving a cooper and it dragged when we used. I would have been nice if we had be informed of the construction. I glad I was using my reward points and not paying for he room. June 28, 2014
Rated 5.0 out of 5.0 by Great service. For my overall stay, I feel that other hotels in the area would provide what I need for my purpose being in the military. Other hotels in the area give a greater discount to military personnel. For that reason, I will probably seek other means of comfort in a nearby hotel when I return next month. Great facility and staff and I thank you for your overall product. June 23, 2014
Rated 5.0 out of 5.0 by Wonderfull relaxing room and great service! This hotel was a pleasant surprise...my only disappointment was that the pool was not functional yet. June 20, 2014
Rated 3.0 out of 5.0 by Nice room and non existence wifi There was almost no wifi in my room for 3 nigh! I had a very difficult time to do work. On the other hand, the room was clean and had relatively more comfortable mattress than other holiday inn hotels. June 16, 2014
Rated 2.0 out of 5.0 by Poor Unsafe Environmental Conditions The outside was a major mess. Gravel parking w/ avoiding debris in the area. Early morning construction was disruptive on sleep and relaxation. No notice of this condition from the company website. I am a frequent Holiday Inn Express person and this was surprising. If the room was discounted it would have made a difference in expectation. But full price didn't deliver full experience. Be careful going there until it is completed. Oh, the pool is closed during at least the part of renovation currently underway. For morning reading to relax,.. unacceptable. June 10, 2014
Rated 4.0 out of 5.0 by Would Recommend Pool is broken (looks serious) and driveway is dug up, but all is great inside. Room very clean and comfortable. Staff very friendly. June 9, 2014
Rated 4.0 out of 5.0 by Room Care & Amenities Clean towels were not exchanged appropriately. Consummied coffee was not replaced on a daily basis.. Fresh coffee was not available throughout the day and evening. Swimming pool has not been functioning for the past several years. Drainage has been a problem each time over the past several years. Wi-fi connect has to be established each time that you turn on your iPad. I missed the afternoon freshly baked cokies. June 5, 2014
Rated 2.0 out of 5.0 by Rome Holiday Inn Express Interrupted for them to let contractors in our room to give price for repairs. 30 other rooms available. They should have checked us in a different room. June 4, 2014
Rated 5.0 out of 5.0 by Rome414 Front desk staff were great, overall a very good stay! May 2, 2014
Rated 4.0 out of 5.0 by Nice, Clean room... Great room - very clean. Nice welcome from the staff for a very late check-in. April 23, 2014
Rated 2.0 out of 5.0 by Would not recommend this hotel We have stayed at this hotel several times over the last 3 or 4 years when visiting family in Rome. This by far was the worst stay of them all. We had an issue with one of the beds being broken. The bed felt like you were sinking in the middle. We requested a new mattress or someone to look into the issue. The hotel was fully booked so there was no opportunity to switch rooms. So, I slept in the broken bed and woke up feeling like I had liitle to no sleep and a sore back. We were told that maintance had replaced the box springs and that was the issue. The bed was still sinking in the middle and called the front desk to let them know it was still an issue. The front desk called maintance who said the left a card in the room that the situation was fixed and that there was no issue at this point. There was no card in the room and the bed was still sinking in the middle. The other Queen bed in the room was fine and very firm like most of the beds we've slept in at this hotel. I understand there is not much you can do to accomidate your guest when the hotel is fully booked. It would have been nice, but not expected if they could have offered to move us to another hotel. We will stay at another hotel in the area in the future when visiting Rome. April 22, 2014
Rated 5.0 out of 5.0 by great trip this was during the snow storm and we came over for a recruiting visit to berry college. the normal 3 hour drive took us 6 1/2 hours so we arrived very late the staff was wonderful !!!!!!! very pleasant at 1:00 am the bed were super comfortable and every thing was spotless we had breakfast the next morning it was very good. and to top off everything my son is a berry commit and every home game I know where we will be staying a true gem for rome !!!!!!! April 19, 2014
Rated 5.0 out of 5.0 by Had a good time Just wanted to say thanks to the staff at the hotel yall did a good job keep up the hard work April 13, 2014
Rated 5.0 out of 5.0 by Nice Very nice staff, room comfortable and clean. Unfortunately this was 40 minutes from I-75; central reservations told us it was at the interstate! April 9, 2014
Rated 3.0 out of 5.0 by To many points for this Hotel I visit Holiday Inns all over but I thought the amount of points that was charged for this stay was more than it should have been. April 9, 2014
Rated 4.0 out of 5.0 by Overnight stay We were there one night to see a college baseball game. We travel around quite a bit and usually stay in a Holiday Inn express. It was your typical HIE. I have seen some that were a little nicer and a few that were older and conversions that weren't so great. This is a newer property and is in a good location for the area. March 26, 2014
Rated 5.0 out of 5.0 by Always a Pleasure Love Ms. Elizabeth at front desk. What a breath of fresh air! Can't say enough great things about how welcoming she made us feel. Breakfast was nice but really missed the pancakes since machine was broken....maybe next time. Lovely time each visit here. Will the parking lot ever be fixed........hence, the use of the pool in a few months? March 1, 2014
Rated 5.0 out of 5.0 by Excellent Hotel and Staff This is the second time we have stayed at this Holiday Inn in the last two years. Both times were excellent. Beds are very comfortable. The rooms are very clean and the staff is more than accomodating. I would highly recommend this hotel to anyone. If we have a chance to travel to this area again, this will be where we stay. January 16, 2014
Rated 3.0 out of 5.0 by Just wondering Although there were suites available on the internet, as a Platinum member I was not offered an upgrade at check in. When I checked in I did not go up to the room immediately as we were visiting people in Rome. I did not get to the room until after midnight and was a bit surprised. I'm just wondering why no upgrade was applied. Thx, Ed.. December 28, 2013
Rated 5.0 out of 5.0 by Very Nice The staff was pleasant and professional. The room was large and clean. The bathrooms were very nice; marble showers and vanities with a deluxe shower head. The breakfast was nice and lots of room to spread out in. This was a far more deluxe experience than I expected from a Holiday Inn. November 18, 2013
Rated 1.0 out of 5.0 No power, no back up generator Woke up got in the shower and power went out. Back up generator was not working! Had to walk down 3 flights of stairs in the dark. No Breakfast available! Not Happy! November 10, 2013
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