Rated 4.0 out of 5 by 193
Rated 5.0 out of 5.0 by Manny8585 Lots of amenities
I travel a lot for work. This hotel is very modern and has a lot of extras. From the work table in room, to the dim night nights above the bed. A lot of attention has been paid to the small things. I will stay here everytime I visit DTW.
October 25, 2014
Rated 5.0 out of 5.0 by Chippy3 Easty location and great rooms.
Although this location seemed a little far from the city - it took us no more than 15 min. to get to any of the attractions around Detroit that we wanted to visit. For air travelers this location is so close to the airport - but our room was quiet and we were not bothered by air traffic noise at all. Loved the layout of the room - very comfortable and flexible. Thanks for a great stay.
October 23, 2014
Rated 4.0 out of 5.0 by KunalP Too much noise from plumbing when someone turns on water on top floors
Hotel and stay was fine, except we couldn't sleep as we were on ground floor and whenever someone upstairs turns on water (either by shower or toilet), the water pressure would make so much noise that made it impossible for us to quietly sleep
October 23, 2014
Rated 5.0 out of 5.0 by Nonni_Mandeville Very Pleasant Stay!
We were very pleased with our stay. Staff members were extremely courteous and accommodating, our room was very clean, the halls were quiet, and the continental breakfast was actually fresh and edible! The only thing that wasn't perfect (for us) was the bed. It wasn't horrible, it was just much firmer than we prefer. :-)
October 22, 2014
Rated 5.0 out of 5.0 by oldwood clean and shiny
I've been staying in this building for 15 years although it recently became a HI-Express. The remodel makes it seem to be a totally different hotel.
October 20, 2014
Rated 5.0 out of 5.0 by Barbed Excellent!
This is the most beautiful HIExpress we have used. Someone had
put a great deal of time on design and comfort. We received
great help from the front desk (especially Brandy), and felt very
welcome. She also asked if we wanted points for our visit. This
doesn't always happen - usually they offer us a bottle of water.
Brandy told me we could have points rather than water. This
point should be consistent throughout the HIExpress line.
October 16, 2014
Rated 4.0 out of 5.0 by Park and Flyer Flying Out of Metro
We always use the park and fly program at the Holiday Inn Express because the property is located right next to the off site parking facility and we find this easier and cheaper than parking at the airport.
October 15, 2014
Rated 1.0 out of 5.0 by Timber Tom Really bad --- even for free
So... we had a terrible stay here in July.
Upon arrival, the woman at the front desk was speaking (loudly) to a co-worker whining about how employee discounts at HI chain were "pathetic." Seriously. While she was checking people in. Nice greeting. In no particular order, here are some other issues:
Breakfast closed an hour before the time that the front desk told us. (near disaster when travelling with two teenaged boys.) The room was dirty, there were no towels upon arrival, and at least two light bulbs were burnt out. Air conditioner compressor cycled off after about a minute, blowing hot air the rest of the time (reminder: it was July.)
When I received my offer to critique the stay via email, I did. Viola! A few weeks later, I received a letter offering a free night's stay. Oh goody. We were passing through again in September so we thought we would give it another try.
We arrived at the room to find our key card was not working. Back to the front desk - two more times - then the same attendant told us the key system was down in the entire building. (Maybe you could have told us this when we arrived?) He took us to our room and opened the door with his master key. OK.
No wi-fi. No bulb in desk lamp. It was late, we were tired ...
After about an hour, the air conditioner cycled off / blew hot air ... just like last time. We called front desk. After several calls, the clerk offered to move us to another room for free. Eventually, the clerk came to our room and opened the door for the room next door and allowed us to stay there. Since we didn't have keys to either room, it was a bit of a project, but I give the night clerk an A for effort.
We are Priority Club Gold members and love Holiday Inn Express properties, but my advice is to give this hotel a miss. Even for free, it is not worth it.
October 14, 2014