Rated 4.6 out of 5 by 98
Rated 5.0 out of 5.0 by Tina Maria Comfortable bed and great service
There were three of us who came for the Ann Arbor arts festival. The accommodations and staff were outstanding. A special thank you to the manager Mark for his hospitality and interest that we were enjoying our stay. Also, we encountered the players of the baseball teams that were staying at the hotel. They were a wonderful group of players, polite and quiet. I definitely would recommend this hotel.
July 20, 2014
Rated 5.0 out of 5.0 by Dianner71 Wonderful experience
This was the best stay at a hotel I've ever had. The staff was so nice and so helpful. Just walking down the hallway the staff would always say hello and if there was anything we needed. It was the best customer service I've ever experienced.
July 17, 2014
Rated 5.0 out of 5.0 by Lana0811 Would return
We were traveling with a group of baseball players and their parents and the staff were great and would definitely return in the future.
July 16, 2014
Rated 3.0 out of 5.0 by HCali Some poor staff everything else is great!
the kids there need better training. I got placed in hold for very long periods of time without even evaluating my question before holding for 10 min.
I was charged 3 times for the same guests and could never get a hold of the manager
Everything else was perfect once in the hotel
July 9, 2014
Rated 4.0 out of 5.0 by Tommy Gold Good location near Ann Arbor Univ Michigan
Found the hotel online and was a good experience. The room was spacious and good value.
July 3, 2014
Rated 5.0 out of 5.0 by Wolverine fan As expected, a great room
We stay at the same hotel every year. Our room is always clean, comfortable, and spacious. The only improvement would be larger trash cans in the room.
June 26, 2014
Rated 5.0 out of 5.0 by HotSaucePhD Easy hotel option
Convenient comfortable location near UM campus
- was able to take public transportation to middle of campus for class
- lots of dining options nearby, plus hotel restaurant
- hotel room was nice, clean and overflowing with pillows
June 23, 2014
Rated 2.0 out of 5.0 by John52001 poor television and internet
Disappointed in internet connection and poor television reception. I expect much more for the price
June 23, 2014
Rated 5.0 out of 5.0 by Penelope S quiet and comfortable
Our 3 night stay at the Ann Arbor University hotel and suites was very enjoyable. Staff were friendly, the room was very clean and modern. The beds were very comfortable and bedding good quality. the setting was quite park like and quiet with ducks in the pond behind the hotel. We brought our own mugs so didn't have to have coffee out of the syrofoam provided. When asked the staff printed out maps of local amenities and attractions. Overall, a very nice stay.
June 19, 2014
Rated 5.0 out of 5.0 by Joey P Excellent!
All accommodations were great. Staff is extremely friendly and helpful. Room was large and very clean.
June 16, 2014
Rated 5.0 out of 5.0 by MomofWolverines Clean, comfortable hotel, conveniently located minutes from UofM campus
There is nothing fancy about this hotel~ just clean, comfortable rooms, quiet location, friendly staff. It is approx 3 miles from the UofM central campus, and is even closer to the Briarwood Mall, restaurants, and Whole Foods. It was much nicer than I expected a Holiday Inn to be~ very comfortable beds, quiet, odorless air conditioning, coffee maker, microwave and fridge in room, and extra bedside electrical sockets for charging phones.
June 15, 2014
Rated 5.0 out of 5.0 by Sunny in PA Can't beat the value!
I couldn't have asked for a better experience for the price.What a great location -just blocks from UM and 2 miles from downtown where shops and restaurants abound. The staff was pleasant and helpful and everyone greeted you with a smile whether at the desk, in the hall or elevator. I had requested a king room and upon checking in was upgraded to a king suite -what a nice surprise. There is a great little courtyard where you can enjoy a beverage or a meal or just relax after a long day. I will definitely stay here again!
June 4, 2014
Rated 5.0 out of 5.0 by mamba Comfortable bed and great service. Would recommend this property to anyone looking for a great place to stay in Ann Arbor.
Great hotel! Excellent staff! Outstandng management Team!
June 4, 2014
Rated 5.0 out of 5.0 by Sue7912 everything just great
Couldn't ask for a better stay. Everyone was so polite and helpful even called us to check to see if we needed anything and if the room was alright for us...When ever we have to come down for an appointment we keep coming back because we are made so comfortable & welcomed..
May 23, 2014
Rated 5.0 out of 5.0 by bongoboy88 Great room and accomodations
This was a beautiful, spacious room, clean and new.
The staff was immediately responsive and helpful.
The accessibility and number of exercise machines, with TV, was terrific.
We certainly would choose to stay here again when we visit Ann Arbor.
May 19, 2014
Rated 5.0 out of 5.0 by marykay629 Great place to stay
Staff were super nice from the manager to the cleaning crew. Room was very comfortable. Wine selection (chardonnay) wasn't too hot but then I am from California and spoiled. Very clean and nice shower and great towels. Bed was really nice. Air conditioner worked, wifi worked easily. Highly recommend.
May 13, 2014
Rated 3.0 out of 5.0 by melissag915 hot and dry in rooms
Rooms just ok, ended up too hot and dry, no matter how much we adjusted the thermostat. Staff was courteous upon check in, but when I made an inquiry at the desk about a matter, he was pretty much clueless. Food was good. Pool area was nice, although the hot tub was lukewarm at best.
February 12, 2014
Rated 5.0 out of 5.0 by skater19 Nice Room, Quiet, Decent Food Service
My daughter and I were in town for a collegiate figure skating competition. I was pleased that there was a restaurant on site, we were able to catch a late light dinner upon arrival and a good breakfast before heading to the rink. Room seemed "longer" than most, double door hanging closet, "kitchenette" area with fridge and micro, full length mirror, desk with chair, sitting area with lamp and coffee table, extra chair, dresser, and a settee. Furnace kept room quite warm even with temp set at 64, so we just turned it off at night. Only complaint is the pillows are just too thick (apparently I have a small neck to shoulder ratio), coffee pot was not cleaned out for our second morning, and there was a nice long hair in the shower when we arrived. Overall good experience, staff was very nice, professional, helpful, and I would stay there again.
February 12, 2014
Rated 5.0 out of 5.0 by auced6371 Great Hotel to stay when visiting Detroit
This was a business trip, landing in Detroit and traveling over to Jackson for business. I picked this hotel because of the reviews and it being in a nice area. I was not disappointed at all by this hotel, the room was a good value for the money, it was nice and clean, nice and quiet. The front staff was very nice and greeted me as a point holder. They were very helpful giving me directions to local places to see and nice resturants to go to. The room was nice and big, clean, with a nice sized tv. The parking lot was well lit and cleaned of snow. Really can not think of a Con...
February 9, 2014
Rated 5.0 out of 5.0 by Hockey Fan David All around excellent experience!
We were very impressed by the Holiday Inn Ann Arbor. The staff were all friendly, knowledgeable and attentive. The hotel was clean and well kept. Well done Mark and staff!
January 14, 2014
Rated 2.0 out of 5.0 by PWT67 Disappointment
I checked in and got the last king room for the night. First thing I encountered was the wireless internet was not working in my room. I went into the restroom and the floor had a lot of black hair all over it like it hadn't been mopped after the last guest left. The main reason that the stay was less than good was the fan coil unit must have had some bearings going out on the fan as it made a horrible noise after about every minute or two of running. It was a cold night (-15F) but I decided to shut off the heat in the room so I could try and sleep. I soon found that even when the fan is turned off, every few minutes the heat comes on anyway and runs for close to 45 seconds and then shuts off again. The fan bearings really were noisy when they came on from a full shut down so I found it even hard to tolerate when the unit was off and coming on every so often, so I turned it back on heat. I have stayed at this property in the past and everything was great. I am really disappointed by this stay!
January 13, 2014
Rated 5.0 out of 5.0 by Louie62 Wonderful Stay
I was in town for a week of training. I thoroughly enjoyed my stay at Holiday Inn and Suites. Mark was a very cordial host. I enjoyed breakfast every morning. My room was tended to and clean every day. Even with freezing temperatures outside, my room was warm and comfortable.
December 19, 2013
Rated 5.0 out of 5.0 by bvs024 great Hotel
This ranks up there with any Holiday Inn I have ever stayed at. Great staff, nice clean rooms and good food. Use this place as a model for all your Holiday Inn's
December 9, 2013
Rated 5.0 out of 5.0 by Karen04130527 Volleyball Thanks You!!
Mark And his staff (josh and Ani in particular) have always been so nice, accommodating, and helpful. We have enjoyed our four years there immensely and thank them for being such a great part of it!!
December 1, 2013
Rated 5.0 out of 5.0 by PlatinumPT Clean, Neat and Friendly
This Holiday in is one of the best values I have come across. The rooms are nice and well priced. We recieved excellent service and were enganged by the manager and his wife in a very pleasant conversation. It is so important to do this to travellers that may not see a happy face all day. I would recommend it highly.
November 24, 2013
Rated 4.0 out of 5.0 by kingCope GO BLUE
Great place clean rooms close to down town and the stuff helpfull
November 19, 2013
Rated 5.0 out of 5.0 by Scott989 Excellent service
I stay at this hotel a lot for work. The staff, and the service they provide, are excellent. The entire staff makes this place feel like home, but I would like to highlight the work of Anthony, the bartender/waiter, and Mark, the manager. They make every stay enjoyable! Keep up the good work!
November 18, 2013
Rated 5.0 out of 5.0 by anish83 Overall
Overall the hotel stay was very comfortable and great. Staffs are awesome.
Everyone and every thing is above 100%.
November 11, 2013
Rated 5.0 out of 5.0 by CaHampton Extra mile service
I have stayed at IHG properties exslusively for the last three years and this property is the first one to ever leave me a bag of replacement items outside my door because I had my Do Not Disturb sign on. To me this is the extra step that makes a difference.
November 10, 2013
Rated 5.0 out of 5.0 by Stephannie Very happy!
I got the pleasure of staying at this hotel for a training conference. The general manager, Mark, and his staff are probably the best that I have ever come across! They were all very nice and were able to provide anything we needed (within reason of course)!
My first night there, I had an issue with the TV. They sent someone up twice to try and get it fixed and when they couldn't, they moved me to the available room next door that was much larger and let me stay there for the week at the same price as my other room.
Also, one of our classmates turned 30 on the last day of our training and Mark was so kind as to take the money we had collected from the class and run out and get a cake for us to present to our classmated at lunchtime. It was so nice to be able to surprise our classmate!
Thank you to Mark and his awesome staff for a wonderful stay!
November 9, 2013