Rated 4.3 out of 5 by 184
Rated 2.0 out of 5.0 by Oh Danny Boy Nice View of the Lake from room
Many parts of the hotel, esp. the exterior, have been renovated. Looks great on the outside, but the interior of the rooms still seem and feel like a motel conversion, just not as modern as the majority of the Holiday Inn Express I've stayed.
Front desk service was all right, although no recognition of being a Gold Elite member upon check-in.
June 20, 2014
Rated 5.0 out of 5.0 by jjpl Deserves 3 stars from AAA.
Each room, although small, had a gorgeous view of the Umpqua River.
June 20, 2014
Rated 5.0 out of 5.0 by Dog and Cat Lover Holiday Inn Express Roseburg, Oregon
Stayed here one night in June while traveling through Oregon while on vacation. Excellent experience. Friendly and professional staff. Clean and quiet room. Typical amenities and complimentary breakfast. No complaints.
June 19, 2014
Rated 5.0 out of 5.0 by funtravelerorg great staff
I mistakenly made our reservation the wrong night and the staff worked with me to get me a room that night and only charged me for one night, they were extremely helpful and accommodating, I highly recommend this hotel.
June 16, 2014
Rated 4.0 out of 5.0 by garneryan Room Doors on Outside
I've always enjoyed HIE's. They are comfortable, have all the wanted amenities, and the breakfast is always above average. They are always clean and feel new.
However, HIE in Roseburg must be an older hotel that was purchased and renovated into a HIE. The loby area is nice and clean as expected, but the rooms are accessed from the outside. I have never been a fan of this type of hotel and usually avoid them. The rooms are clean but there is something about the rooms that doesn't have the typical HIE clean, new feeling.
There is a great view out the back (of every room) but that doesn't help the fact that anyone off the street can walk up to my door at anytime of night. Its a creepy feeling that doesn't lend to a good nights sleep.
June 12, 2014
Rated 5.0 out of 5.0 by MGNorge Great service and comfortable accommodation
Stayed in this Holiday Inn Express in order to attend a high school graduation ceremony at Roseburg High School. Hotel is directly across from the High School so did not have to struggle with parking or access to the football stadium where the graduation was held. Had a very quiet room with a balcony view overlooking the river behind the hotel - very beautiful and peaceful setting. Room was very clean, well appointed, and distant from elevators and vending machines (which we had requested). Breakfast was plentiful and tasty. We could walk to the old part of town and a variety of restaurants and shopping was a short distance away. Greatly enjoyed our stay and would recommend it to anyone visiting this beautiful town.
June 11, 2014
Rated 5.0 out of 5.0 by MBTrvlr Very Nice Place to Stay on Way to Crater Lake
We stayed at Holiday Inn Express Roseburg on our way to Crater Lake. Check-in was prompt and efficient. The hotel staff was welcoming and helpful with recommendations for dining in the local area. The accommodations were very clean and the bed was comfortable. Nice view of river from room. We would stay here again if in the area.
June 10, 2014
Rated 2.0 out of 5.0 by Franke2 bed was good, first night there was hair in the bed
There was cock roach's in the Bathroom and spiders rooms need sprayed. staff was good to help I contacted Holiday Inn Express and they had a fit they take pride in the hotel group.
June 5, 2014
Rated 5.0 out of 5.0 by MLBend A great place to stay!
What a value this Holiday Inn Express is! The location is perfect for walking to town, driving to wine country, or just relaxing on the balcony looking at the river and the wildlife. The updated rooms are lovely--the decor and comfy beds, the once balcony and outdoor space by the river. The breakfast options are very good too. The staff--ALL are pleasant and helpful!
June 4, 2014
Rated 4.0 out of 5.0 by GVmama53 Great river view
This hotel is excellent for overlooking the peaceful Umpqua River, as all rooms face it. The only thing considered substandard are the exterior doors/ hallways, which on the 4th floor was quite cold and breezy when wanting to go down to the lobby. I was under the impression that flagged HIE required interior corridors. Everything else about this facility was quite good.
May 30, 2014
Rated 5.0 out of 5.0 by Robin628 Great service & friendly staff
Thank you, Holiday Inn Express in Roseburg. The League of Women Voters of Oregon just had Council 2014 there. The staff is very helpful and nice. And the venue worked great. The rooms are nice and over look the South Umpqua River. We saw herons and bald eagles from our balconies.
May 20, 2014
Rated 3.0 out of 5.0 Avoid room 109
Have stayed here several times and love the value, view of the river and breakfast. However, avoid room 109. Sound of dripping water all night. Noisy in the early AM as guests entered the dinning room and staff began their chores. Ask for an upper floor.
May 19, 2014
Rated 3.0 out of 5.0 by BGalby Noisy but staff was very nice
We could hear the people above us making for a poor night's sleep. Staff had great customer service.
May 15, 2014
Rated 5.0 out of 5.0 by Don98203 Love the veranda
This is our 2nd stay there. After a long day on the road it is so relaxing to sit on the veranda with wine, cheese and crackers. The river is so beautiful!
May 15, 2014
Rated 3.0 out of 5.0 by Jon from Colorado Good view of river from all rooms
A bit noisy from kids playing in along walkway. Easy to hear folks in other rooms walking around. Stayed in all Holiday Inn Express hotels for 8 nights and this was at the bottom of the list. May be that this is the best Roseburg has to offer.
May 8, 2014
Rated 3.0 out of 5.0 by HADaniel3 Spiders!
I expect a Holiday Inn Express to be more modern and new. This hotel was an old Holiday Inn that got renamed Express. The room was old and musty. We found about a dozen small spiders in the bathroom. One also floated down from the ceiling on our bed.
The power outlet apparently did not have enough amps coming from it to recharge my laptop battery because the battery kept getting lower so I stopped working before it ran out. When we got to the next Holiday Inn Express (which was really one), the battery started recharging!
It was good that I noticed the parking lot just had the cracks in the pavement patched with tar that was still wet. Guests that did not see it got tar on the bottom of their shoes!
The breakfast was OK and the staff was too, but the place is definitely not a 3-star hotel as described in the AAA book!
May 3, 2014
Rated 5.0 out of 5.0 by chocolate48 Perfect place to stay!!
Totally clean with no smell of cleaning products.
Great cable, wifi,
Spacious, quiet rooms with view and patio to the river.
All staff GREAT. One staffer, Eli??, helped us with our A/V equipment for the training we did at this hotel. He SAVED the day by getting our laptop to reboot!!
Close to great places to eat like Dino's and The Bagel Tree.
I heartily recommend this place!
April 26, 2014
Rated 5.0 out of 5.0 by Judy41 Beautiful location
This is a very nice hotel, convenient location from the freeway and is in a beautiful spot. We had a room that overlooked the river and luscious green lawn and hot tub. The rooms on the river side have either patios or balconies. A gorgeous setting.
April 16, 2014
Rated 5.0 out of 5.0 by I-5 Road Warrior River views
I stay at a lot of HIE properties around the country. Roseburg has nice scenic setting overlooking river. Staff excellent. Previous reviews about the property being tired are simply wrong. Convenient to services. My only complaint is it looks more like a motel with outside entrances to rooms rather than usual HIE with inside entrances. Overall, though a nice property. I marked down the breakfast only because I wish HIE would add some variety to their menu. Not a complaint against this particular property.
April 11, 2014
Rated 5.0 out of 5.0 by Molly45 Great service and staff very friendly.
It was our first time in staying at a Holiday Inn Express. It was a very enjoyable experience. The staff was very friendly and helpful. I would recommend this place to anyone. We plan on coming back again. We were so happy that it had an indoor swimming pool.
April 1, 2014
Rated 5.0 out of 5.0 by HolidayGrrl Great Place!
We love this hotel. We stay here whenever we're in the area. The remodel looks fantastic and the staff is always so friendly. It's always relaxing looking over the river from the balcony. I recommend this property to anyone staying in Roseburg.
March 18, 2014
Rated 4.0 out of 5.0 by Lance10 Pretty location and great staff
Location is beautiful. Staff was wonderful. Room are average. A little dark for me, but decent.
March 16, 2014
Rated 2.0 out of 5.0 by JustSomePerson The staff members are nice but....
Our multiple stays have not been good. Unfortunately there is only one elevator and the key cards to our room and the surrounding entrance doors seldom worked. Therefore a another walk outside in the everyday OR rain to the front entrance to have our cards re-keyed at least every other day.(not exaggerated) A good majority of the male staff members appeared to spend much of their time clowning around with each other. LOCATION, LOCATION, this is probably the best hotel in Roseburg Oregon however this property would barely qualify as a 2 star hotel in most just 75 miles north in Eugene, OR or in most decent size cities for that reference. I would not recommend this hotel to others. The property is clearly an old motel converted into a hotel and needs to be upgraded. My room has never been completely clean at Check-In. (Clear dirt marks on white comforter, and clear dirt/smudges on towel or night stand, or wash cloth, ect. ALWAYS something! I tried to attach pics below but of course it does not work) The staff members as a group are nice and are always apologetic but... That is the bare minimum when basic hotel expectations are not met. Should I hope for a water or a cookie as a Club, Gold, or Platinum Member? Come on Connie are going to pull all of the missed normal expected guest stay details together?
March 9, 2014
Rated 5.0 out of 5.0 by Merge A wonderful "Stay-cation"!
A great 6 nights stay...wonderfully comfy bed, sheets and awesome pillows...pool and spa were super clean and warm, our grandkids loved staying with us. Breakfasts were varied and very good. Lots to choose from. Newly renovated public area was spacious, homey, comfortable, inviting...staff was super friendly and efficient and very accommodating to meet our needs #like for extra towels when the grandkids were with us.# We will make this a yearly thing!
February 22, 2014
Rated 5.0 out of 5.0 by ChastheRadioMan One of the best Hol Inns I have enjoyed
I travel constantly in my work all over the 50 states. The Roseburg Holiday Inn, as compared to the many other Holiday Inns I have stayed at over the years, has an especially nice physical layout. The common area is large and comfortable with high ceilings and a welcoming gas fireplace. Every room has its own private patio or balcony on the back side of the building overlooking the Umpqua River so, especially on the 2nd floor and higher, you have a neat private outdoor space for yourself in the warmer months. The indoor pool was being refinished during my Jan 2014 stay and looked really nice, as did the small but very usable workout center. Friendly, efficient staff and a good breakfast offering deserve mention too. I would stay at the Roseburg Holiday Inn on a vacation trip. I will definitely stay there again on my next business trip in the area. I highly recommend it. You will not be disappointed. It is safe, clean, friendly and well represents the best of Holiday Inn.
January 27, 2014
Rated 4.0 out of 5.0 by Z-BEEV rattle rattle
Stayed in room 411. the frunace makes a rattle, very annoying.
January 26, 2014
Rated 1.0 out of 5.0 by Roseburg Getaway Dated Property in Poor Condition
Our stay was not good. We booked five nights at this hotel. Unfortunately there was only one elevator. The elevator broke down on the 2nd day of our stay and was not repaired until the final day leaving us to walk up and down 4 flights of stairs for three full days. The key cards to our room and the surrounding doors seldom worked. We had to have our cards re-keyed at least 6 times. There were several men who worked for the hotel. They appeared to spend much of their time clowning around with each other and checking out the female guests of the hotel. I only hope this hotel conducts back ground checks on their employees. They were creepy to say the least. This was listed as the best hotel in Roseburg Oregon however this property would barely qualify as a 2 star hotel in most of the cities we visit. I would not recommend this hotel to others. The property is dated and needs to be upgraded. They certainly know how to collect your money however they are completely incompetent when it comes to offering apologies for their broken equipment or extending concessions. This is a poorly run company and I would not be surprised to hear they are out of business in the near future.
January 13, 2014
Rated 5.0 out of 5.0 by goviking123 Over-all a great place to stay
Everything about our stay was great. Our son, his wife and our Granddaughter lives there. We will be staying there each time we go to visit. Highly recommend this hotel.
January 2, 2014
Rated 3.0 out of 5.0 by Construction Defect Sound Proofing
Large rooms, nice views & excellent staff. I was on the third floor of this four- story hotel, & the sound proofing was the worst of any place I've ever stayed. The people upstairs were not partying, or yelling, but you could hear their conversations & every footstep sounded like a drum beating. The noise problem was compounded by the room being across from the elevator & overlooking the jacuzzi. I will be returning to Roseburg, & the Holiday Inn Express will be my first choice to stay, proving a room is available on the fourth floor.
January 1, 2014
Rated 3.0 out of 5.0 by Suzy Q Bring your slippers
Having stayed in the month of December, we found the room exceedingly cold upon arrival and the floors freezing. I did not have slippers. Breakfast was not kept up with so it took too long to wait for some items. We were not greeted as Prioity Club members. This unit was a disappointment compared to other HI Express hotels.
December 31, 2013