Rated 1.0 out of 5.0 by meaguilar28 Horrible Experience
The condition of this property is so old and run down that it does not meet any expectation on any level for a Holiday Inn. The carpet in the room was dirty and the a/c in the room did not work. The breakfast offering in the morning was unmonitored and poor quality. The rates for the room are very over-priced for what you get. The only positive thing I can say is the staff was very friendly but that isn't enough to ever have me return. Very disappointed!
February 21, 2013
Rated 3.0 out of 5.0 by Pacorro Comfortable bed. Great Service. Needs renovation
The rooms are spacious and beds are comfortable, but room has a funny old smell and the lighting needs overhaul. Staff has always been nice and Helpful.
February 19, 2013
Rated 5.0 out of 5.0 by LouP Great Staff, excellent hospitality!
I stay at plenty of hotels for business throughout the year.
This property has a team of people that work hard at making my stay comfortable, every time.
I'll continue to utilize this property whenever feasible and would recommend it to anyone.
February 7, 2013
Rated 5.0 out of 5.0 by Wesi Fabulous staff
The hotel is located near a busy highway and a mall. We arrived tired and exhausted on New Years Day after a very bad night with hardly any sleep in a group hotel at Heathrow, UK and a transatlantic flight. I had redeemed points and requested a quiet room.
As we approached the reception we were greeted with a smile and a very warm welcome by (I think) Jose. Thank you, you made our day. :-) My Platinum status was acknowledged and we were given goody bags with drinks and snacks. I could also select further snacks from a basket. We were definitely made to feel valued and welcome.
The room was enormous and immaculate. We were not disturbed by any noise and the bed was very comfortable. The only little downside was a gap between the blackout curtains and the balcony door which allowed plenty of light in. There was a light on the balcony which was on all night and we did not find a switch to turn it off.
When I mentioned it during checkout the female staff member was very apologetic. She suggested that this could be looked into. We were given more drinks to take with us.
I would not hesitate at all to stay at this property again. The customer service received here puts the standard (even though usually good) customer service in UK hotels to shame.
January 24, 2013
Rated 5.0 out of 5.0 by Mele Home Away from Home
Whenever we visit my sister in Monterey Park, we stay at the Holiday Inn Express Rosemead, because it is convenient, clean, and has a friendly and efficient staff. The hotel is located near a large mall, gas stations, the freeway, and restaurants. When we first arrived, we were greeted with a goodie bag and introduced to the new desk clerk. Every night there is a table full of coffee, iced lemon water, fruit, and homemade cookies!
When we went to our room, the heater was on so we would not freeze upon entering and there was a message on the phone welcoming us back. Every morning, there is a fabulous breakfast of hot and cold foods and drinks.
One day I mentioned that I had not received Priority Club points after my last stay and the next day the office people were on the phone inquiring about it. They even e-mailed me about the problem and gave me a number to call. Everything is settled and I was awarded the points for 2 years. Great service!
January 20, 2013
Rated 5.0 out of 5.0 by tico56 comfortable bed, quiet rooms,great service, easy parking.
Staff is always very professional and courteous. The parking
is easy access and secure. Restaurants and shopping minutes away.
January 18, 2013
Rated 4.0 out of 5.0 by Shelly56 Satisfied and repeat customer
I enjoy staying at this particular location as they know me and take very good care of me. It's quiet and clean and I always know what I'm getting. Very comfortable location and great service.
January 9, 2013
Rated 5.0 out of 5.0 by xxxx25 great staff-outstanding experience
My son and I had a great stay during a 2 day visit to the 2013 Rose Bowl. The staff was wonderful and made us feel very comfortable. We would definitely stay here again
January 7, 2013
Rated 3.0 out of 5.0 by Scorpio59 Room
First off the staff was great! Our first room was poor the chair was stained and the overall room was dirty and rundown. My wife and I were not comfortable staying there. We asked for another room and were given a much cleaner and keep one. We ended staying another night. Thank You
January 3, 2013
Rated 1.0 out of 5.0 by Roca Excelente Servicio
Uno de los mejores servicios y atencion de personal que he tenido, lo hacen sentirse deberas en casa gracias
December 5, 2012
Rated 5.0 out of 5.0 by CinMN The staff is amazing!
I have to say that, just like many of the other reviews I read on this property, the staff is amazing. They were all extremely friendly, helpful and accommodating. I was even given an upgrade to a larger room, which hardly ever happens even though I'm a platinum PC member. The neighborhood is decent, feels safe, and the parking lot is extremely well lit. There is also a large shopping mall just around the corner [maybe 90 seconds away, literally], which is always helpful when you just want to grab food quickly in the evening.
The only things negative I can say is that the property is in need of some refreshing and updating. [But every hotel has to go through this on a 5-10 year basis and the other 2 hotels in the very near vicinity also need some TLC.] Also, the main breakfast area is very small with only 4 small tables so it was a bit crowded during my visit as the hotel was running at high occupancy.
I would definitely recommend this property because the value is great [HI Expresses always are with the breakfast and wifi] and the staff makes the staff extremelly comfortable.
December 4, 2012
Rated 5.0 out of 5.0 by curranimal Very Nice to Stay in LA for Business or pleasure.
Super friendly staff.
Nice clean and quiet room.
Close to large shopping mall and some good dining.
Perfect for business travelers.
SUPER VALUE for LA!
November 26, 2012
Rated 5.0 out of 5.0 by Lynee Comfortable & Clean
I''ve stayed in the same location almost every month for the past 4 months at least ... and all my stays were very good experiences. The staffs are always accommodating and friendly. Great location and close to all amenities. I will definitely recommend this hotel.
November 22, 2012
Rated 3.0 out of 5.0 by TonyR Old and In Need of upgrading
This property is in need of a major remodel. I am surprised that with the rebranding of HI, this hotel still feels old and worn. In a pinch I might stay here again, but definetly not a top choice.
November 19, 2012
Rated 4.0 out of 5.0 by coleslaw Great service
However, I got annoyed by noise from the room above us.
November 10, 2012
Rated 5.0 out of 5.0 by Cbeyah Breakfast on the run
I love the fact that I can pop into the dining area, grab something quick and run out the door. Often my schedule or planning do not allow me to sit and watch TV, but I love that as an option. My mornings at the Holiday Inn Express are always hassle free.
October 26, 2012
Rated 5.0 out of 5.0 by Cbeyah Staff and Service
I visit this hotel monthly. The value, friendly staff and service is always wonderful.
October 26, 2012
Rated 5.0 out of 5.0 by Cbeyah Excellent overall experience
I do a lot of travel and returning to the Rosemead is always great. The staff are friendly, knowledgeable and accommodating.
October 26, 2012
Rated 5.0 out of 5.0 by Rico Great customer service
This place is great I stay here on average once a month and am ALWAYS greeted by name! The staff is awesome....highly recommend
October 25, 2012
Rated 5.0 out of 5.0 by WorkingJim Work and Rest in California
The accomadations where first rate like you would expect form a Holiday Inn. The staff was very friendly and helpful.
October 24, 2012
Rated 5.0 out of 5.0 by Aeroyuma Relaxing with a Very friendly staff
As always, I look forward to my visit to Southern California, its also important to know that the stay In Rosemead will always be relaxing and as always a Very helpfull staff.
October 22, 2012
Rated 5.0 out of 5.0 by Pete1 Pete
Front desk staff was very friendly and helpful. I highly recommend this hotel.
October 19, 2012
Rated 5.0 out of 5.0 by dturp360 Great service and friendly staff
From the time i got there the staff was friendly called me by my name, recognized Priority Club, Called me by my name and was willing to help any way they could. Room was clean view of pool was nice. I will stay there again.
October 14, 2012