Rated 4.0 out of 5 by 263
Rated 4.0 out of 5.0 by northernneck Overall very good...
Only two glitches
I was promised a king, but got two queens...no big deal
Far more serious is that access to the internet was impossible and after spending nearly an hour trying to gain access I gave up.
Someone came to the room to try to help but was puzzled by the problem too. Anyhow, my MiFi will never be left home again.
December 7, 2013
Rated 2.0 out of 5.0 by Businesstraveler987 Bad service
My room did not have towels. I tried to call down to the front desk from my room but the line multiple times but it was always busy. When I called from my cell phone at 11:30 pm, they answered and told me they would send up towels. A half hour later, I called the front desk (again from my cell phone) and they said they would send the towels right up. 20 minutes later at 12:20 am, I finally got towels. Also, in the morning at breakfast, all the skim milk in the refrigerator was out of date. On the bright side, this hotel has a nice gym.
December 6, 2013
Rated 5.0 out of 5.0 by Indy54 Great Stay
Wife and I stayed at Holiday Inn Express and what a wonderful
stay we had. We were going to see Elton John at the All State Arena and decided to stay here. It was hassle free from check in to check out staff was so nice and the free breakfast was not to miss. I found my Hotel for any future concerts we attend. Thank you for a job well done. Dave T
December 5, 2013
Rated 4.0 out of 5.0 by Joecan my stay
I am only going to point out the negatives.
There are no handicapped parking spots close to the entrance.There is only ONE handicapped spot and it has a 15 minute time limit.
Your television service is non existant!!THere is ONE local channel available.You shouldnt even have a TV in your rooms
I was UPGRADED to a mini suite and there was no snack or beveridge bar,
You are loosing a LOT of money !!
My sliding glass closet door was out of the track.Don't your people inspect a room during cleaning??
December 3, 2013
Rated 1.0 out of 5.0 by Hattari Is Lucky Spin for real?
Upon my check in at this hotel on Oct 24, 2013, the Reception invited me, as a Rewards Club member to take part in the Lucky Spin. I did and won a Bonus Point of 5,000.
The front desk told me that the points shall be transferred to my account 'overnight'. I checked my account a week later and it wasn't there. I followed up with a phone call and the front desk advised "it would take 5 weeks to transfer the points"....
Well, it is now more than 5 weeks since my stay and the hotel unfortunately fails to keep up its word. Truly disappointing.
December 1, 2013
Rated 5.0 out of 5.0 by cjm1 clean comfortable good value
good price, good location, shuttle on time, clean, convenient nothing bad to say
November 29, 2013
Rated 4.0 out of 5.0 by Dyna Very good value
Room was clean and comfy, breakfast was very good and having an indoor pool was top of the requirements for our grandson. Location was excellent as it's close to the airport and the convention center.
November 27, 2013
Rated 5.0 out of 5.0 by emilmty A Good option close Ohare Airport
I am very satisfied from quick check out service, they send my receipt at my room,
Very good experience
November 26, 2013