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Rated 4.0 out of 5 by 431 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed good breakfast. Due to construction on the roads outside the hotel itwas difficult to find. There is another Holiday Inn just across the road adding to the confusion. The bed was very comfortable and there is good selection for breakfast, with plenty of dinning tables. It was nice to have complementary wifi in the room. We did not use the pool of fitness room but they both looked good. The air-conditioning worked in the room but it was very very noisy and we did have to turn it off during the night in order to sleep. I am a very light sleeper. We were surprised that there was no bar or restaurant in the hotel because it is a very large Hotel. There is both a bar and restaurant next door. September 4, 2014
Rated 4.0 out of 5.0 by Easy highway access and friendly staff The staff exceeded my expectations in how friendlyand accommodating they were. From the shuttle driver, to front desk, to passing staff on the elevator. Breakfast was surprisingly well stocked for how busy they were. Exercise equipment in good working order. Pool clean. September 3, 2014
Rated 4.0 out of 5.0 by Had a good experience but not the best It will be great if the breakfast can be provided before 6:00 AM specially for those guests who are leaving the hotel at 6:00 AM. September 2, 2014
Rated 5.0 out of 5.0 by Great Service Loved it !! Loved It I have nothing else to say!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! August 30, 2014
Rated 4.0 out of 5.0 by IMPROVEMENTS NEEDED BEDS ARE HARD LOW WATER PRESSURE FOOD POOR QUALITY ASKED FOR BACON AND SCRABBLED EGGS TOLD WE JUST HAD IT. I REPLIED I BEEN HERE 4 DAYS SO WHEN WAS IT SERVED? OLD DECOR NO HOT TUB OR WHIRLPOOLS HOTEL NEEDS TO BE UPDATED HAS FEEL OF THE 80'S. BATHROOMS ARE IN POOR CONDITION August 29, 2014
Rated 5.0 out of 5.0 by My overnight stay Very nice hotel with a helpful staff. The shuttle to O'Hare airport was on time. The pool and fitness center were nice. The room was clean and comfortable. The internet worked fine. Location was good. Parking was good. August 28, 2014
Rated 2.0 out of 5.0 by fair/average experience There weren't significantly negative points about HI Express O'Hara, but it wasn't above-average in any respect except for the shuttle bus driver who did his utmost to fit me onto the shuttle traveling from airport to hotel in the evening. Tons of passengers and he put me in front seat. Thank you. Where to actually meet the shuttle was confusing for me to figure out even after having called reception which spoke a very foreign-accented English difficult to comprehend. The fitness center (treadmill/elliptical room, not the swimming pool section) is 24-hour which is a positive point as well. The hotel is large for an HI Express. My purpose was one-night stay to meet a next-day flight. Didn't have time to eat breakfast. No breakfast bags like at similar competing hotels. Reception behavior--nothing to gratify over. It's just a big mid-brand hotel which charges quite a bit for what is offered to customer. August 28, 2014
Rated 5.0 out of 5.0 by great room staff is wonderful. maybe they can TEACH CROWN PLAZA STAFF HOW TO TREAT THE GUESTS August 27, 2014
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