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Rated 4.0 out of 5 by 377 reviewers.
Rated 1.0 out of 5.0 by Bad experience overall. 1. The room was noisy and the fridge was making horrible mechanical noises - we had to plug it out overnight to get some sleep. When talking with the reception they didn't fix the problem and said "come back in the morning". 2. The internet connection was poor all day long and when reporting it they claim to upgrade it lately and said "it can't be!" Seriously? 3. The pool was dirty and the GYM equipment wasn't functioning well 4. We had 5ppl in the room but we just got 1x soap and 1x shampoo for two days!! We do not need to ask for more..that's should be done by the housekeeping daily! Never had to deal with it before..and I'm a frequent traveller. 5. The airport shuttle was late and inconsistent but I guess that's a free service so not much to do here. Overall poor value for money - we'll not visit that hotel again. July 28, 2014
Rated 5.0 out of 5.0 by Nice place to stay in O'Hare This hotel is nice and comfortable. The front desk was very nice. However we had some problems on airport pickup. We waited about one hour at airport's international terminal for shuttle. July 28, 2014
Rated 4.0 out of 5.0 by Couple stay Motel is large with most of the amenities you would expect from a large motel. Rooms were very clean and the staff was very helpful. would stay there next time, if the situation came up. July 27, 2014
Rated 2.0 out of 5.0 by Needs a major Update... Interesting Hotel...looks like it was converted from another brand and left in place. Strong chlorine odor when you enter the hotel. And seems to be a constant for my stay there. Breakfast was a joke..most items were empty or scraps left waiting for staff to refill. Room very 90's retro...window seal was broken and majority of my view was fogged glass. Asked for the hotel shuttle for a ride to my office building (1 mile away)...was told not in the direction of the airport... "get a taxi" was the advise...1 friggin Get a grip and upgrade the place...will never stay here again. July 25, 2014
Rated 4.0 out of 5.0 by Overall a good choice I stayed two nights while picking up my unaccompanied son from a flight. Free parking so close to the airport was a definite plus. We were very pleased with the room accommodations. However, the guest capacity far exceeded the breakfast capacity. Nonetheless, the hotel is extremely clean. The maintenance is kept up extraordinarily well, and the pleasant and efficient customer service outweighed the slight inconvenience of the breakfast. July 22, 2014
Rated 5.0 out of 5.0 by Excellent Hotel - Offers way beyond what you pay for My stay at Holiday Inn Express was super pleasant. After my flight was delayed for about 2 hours in Boston, I arrived after midnight to a beautiful treat by this Hotel. The breakfast was free and excellent. I highly recommend this hotel. I'll reimburse your hotel cost if you book and regret your decision. July 22, 2014
Rated 2.0 out of 5.0 by Would have been great except... ...for the smell of cigarette smoke in our room, and the somewhat cool response of the staff. When I brought the smoke smell to their attention, they offered to spray this chemical nasty smelling freshener type spray. When I asked about another room, they offered one that was older, darker and smaller. I was disappointed, and ended up putting up with the horrible smoke smell. Front staff was courteous, but not overly accommodating. The breakfast staff worked very hard and were very friendly. The hotel room was nice, if it hadn't been for the smell. I should have been offered a better room if there were no equivalent rooms available. I would have been thrilled with the hotel if I had just gotten better attention and service over this one issue. July 22, 2014
Rated 2.0 out of 5.0 by Emergency stay Not sure I would stay at this hiexpress again because I did not feel as safe as I have in other locations July 20, 2014
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