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Rated 4.0 out of 5 by 374 reviewers.
Rated 2.0 out of 5.0 by Needs a major Update... Interesting Hotel...looks like it was converted from another brand and left in place. Strong chlorine odor when you enter the hotel. And seems to be a constant for my stay there. Breakfast was a joke..most items were empty or scraps left waiting for staff to refill. Room very 90's retro...window seal was broken and majority of my view was fogged glass. Asked for the hotel shuttle for a ride to my office building (1 mile away)...was told not in the direction of the airport... "get a taxi" was the advise...1 friggin Get a grip and upgrade the place...will never stay here again. July 25, 2014
Rated 4.0 out of 5.0 by Overall a good choice I stayed two nights while picking up my unaccompanied son from a flight. Free parking so close to the airport was a definite plus. We were very pleased with the room accommodations. However, the guest capacity far exceeded the breakfast capacity. Nonetheless, the hotel is extremely clean. The maintenance is kept up extraordinarily well, and the pleasant and efficient customer service outweighed the slight inconvenience of the breakfast. July 22, 2014
Rated 5.0 out of 5.0 by Excellent Hotel - Offers way beyond what you pay for My stay at Holiday Inn Express was super pleasant. After my flight was delayed for about 2 hours in Boston, I arrived after midnight to a beautiful treat by this Hotel. The breakfast was free and excellent. I highly recommend this hotel. I'll reimburse your hotel cost if you book and regret your decision. July 22, 2014
Rated 2.0 out of 5.0 by Would have been great except... ...for the smell of cigarette smoke in our room, and the somewhat cool response of the staff. When I brought the smoke smell to their attention, they offered to spray this chemical nasty smelling freshener type spray. When I asked about another room, they offered one that was older, darker and smaller. I was disappointed, and ended up putting up with the horrible smoke smell. Front staff was courteous, but not overly accommodating. The breakfast staff worked very hard and were very friendly. The hotel room was nice, if it hadn't been for the smell. I should have been offered a better room if there were no equivalent rooms available. I would have been thrilled with the hotel if I had just gotten better attention and service over this one issue. July 22, 2014
Rated 2.0 out of 5.0 by Emergency stay Not sure I would stay at this hiexpress again because I did not feel as safe as I have in other locations July 20, 2014
Rated 4.0 out of 5.0 by Comfortable but some not so great things We really enjoyed our stay at this property. However the parking is quite far away from the building. Due to weddings both nights of our stay, we had to park very far out in the area of the lot. I also found long nails out there. The evenings were a little loud due to people coming back from the reception. The staff was quite busy and they could have used more front desk folks for as busy as it was. I would stay here again though as it was clean, a great value for our dollar and the staff was friendly! July 19, 2014
Rated 5.0 out of 5.0 by Accomidating Flew in and out of O'Hare, very easy and convenient to take free hotel shuttle to and from hotel. Our flight arrived very early but we were able to check in at 8 am, allowed us to get a nap in after the early flight. We were very thankful for the early check in. Rooms were clean and updated. Easy to take free shuttle to O'Hare and then take train to downtown Chicago. July 17, 2014
Rated 5.0 out of 5.0 by Last minute booking...great service This stay was a last minute booking having arrived from Europe and having a domestic flight cancelled. A call to reservations was quick and the booking was made very efficiently. Trying to get the right shuttle bus to the right Holiday Inn was a bit more challenging...and caused a longer than necessary delay, however on arrival, check in was quick and efficient and the room was comfortable, wifi access great, and the shuttle bus timings to the airport for an early flight the following morning was excellent. Overall, very pleased and would definitely recommend..!! July 16, 2014
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