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Rated 4.0 out of 5 by 424 reviewers.
Rated 4.0 out of 5.0 by good hotel good: 1) Location:close to airport, easy to be found 2)Staff:nice and helpful 3) Room:Clean and comfotable bad: Very slow internet, wifi only, no cable. June 2, 2013
Rated 3.0 out of 5.0 by Odd Odor There was an odd odor in the room and in the hall. It was kind of a sour smell. June 2, 2013
Rated 5.0 out of 5.0 by Wonderful time! There were several of us in two rooms; even then, we were able to relax and have fun. The staff was friendly, and we had some of the best shuttle drivers. The only bad thing was that even though the two rooms were booked at the same time they were at different locations on the floor. May 30, 2013
Rated 5.0 out of 5.0 by Emergency , Need of a room I had a meeting in Elk Grove IL., I made a mistake on my dates and had no room for my first night. My scheduled hotel was booked and called several other hotels with no success. They called your hotel and originally did not have a room but found an opening at the hotel near the airport. I arrived at the hotel and everything went perfectly. I was actually surprised with the accomodations. I will definately consider the Holiday Inn Express as a top five hotel on my list. Thank you for a great experience. Having never stayed at a Holiday Inn Express, my attitude going in was, its better than sleeping in my small rental car , but after staying there my attitude changed, it was a great experience. Thank you May 25, 2013
Rated 5.0 out of 5.0 by More than expected This Holiday Inn Express was far more luxurious than others we have stayed at, and way more than what we were expecting. The room was very quiet, large and comfortable and offered everything we needed. May 24, 2013
Rated 4.0 out of 5.0 by Stay I had the opportunity to stay overnight at this hotel to meet an early AM flight from O'Hare to Shanghai, China. Front desk staff was excellent. Room was very nice and comfortable. Family style resturant within walking distance next door. Very pleased May 23, 2013
Rated 5.0 out of 5.0 by Another good stay We've had a daughter attending college and grad school in Chicago for seven years, and this Holiday Inn Express is where we stay almost every time we make a trip down there. Easy on/off the freeway, friendly staff and just overall a terrific property. Thanks for everything! May 17, 2013
Rated 2.0 out of 5.0 by Underwhelmed When I was checking in at the front desk I felt like I was an annoyance to the desk attendant. Nothing rude but very preoccupied. My priority level was not acknowledged nor was I offered any of the “perks”. When I checked out in the morning there was no bill in my room so I had to go to the front desk. The attendant was trying hard but his computer/ printer did not seem to be working well. There were other people in line experiencing the same difficulty. It was a time consuming process, not what you want when you are trying to catch a flight. May 17, 2013
Rated 3.0 out of 5.0 by No recognition as a Priority Club member Nothing at all was provided as a Priority Club member (Gold). It is very rare to be treated as such. May 17, 2013
Rated 5.0 out of 5.0 by I just love Holiday Inn Express ! I only stayed about six hours as I was on a long stopover at airport but I was happy as always with HIE,no matter where I go I can count on the best .Thank you for having airport shuttles it is a comfort when one is in a strange airport at 12;15 am! And to top it off I spun the wheel and won 5000 points! As I did not have time to eat I cannot rate the food but it looked plentiful. May 12, 2013
Rated 4.0 out of 5.0 by Nice overnight stay. We stay at this Holiday Inn Express anytime we are flying out of Ohare. It is convenient, clean and comfortable. May 10, 2013
Rated 5.0 out of 5.0 by Training stay Staff was very helpful and friendly. Would stay there again if traveling into the area. May 7, 2013
Rated 4.0 out of 5.0 by Good location and hotel, but internet problems I have stayed at this HIE quite a few times, but this was the worst time I have had with the internet. I was there 3 nights, and had difficulties getting onto the internet the first 2 nights, but finally did. I could log onto the internet each morning each time. But the third night I could not get onto the internet at all, evening or morning. The hotel was busy, and I think they need to beef up their wireless capacity. I have no trouble logging onto other public internet systems, so I know it was not my computer. May 2, 2013
Rated 5.0 out of 5.0 by Business A very nice clean Hotel with a friendly courteous staff. A great place to stay! May 1, 2013
Rated 5.0 out of 5.0 by Comfortable Bed, great service The staff was incredibly friendly and did a great job. April 28, 2013
Rated 4.0 out of 5.0 by Very good Hotel Very good hotel,Nice staff. Overall its nice experience. Recommendations -- Only one thing need to add is Coffee and Tea should be available for full day . Also my daughter needs Drinking chocolate which was not available at any time. April 26, 2013
Rated 1.0 out of 5.0 by Good amenities In addition to achieving all I've come to expect as a business traveler with the HIG brand, this hotel had two great additional amenities. The first was three elevators that came the moment they were called - no waiting at any time. The second was a dedicated computer in the lobby that let guests check on flight status and print boarding passes. April 25, 2013
Rated 5.0 out of 5.0 by Convient To O'Hare The best thing about hotel was complimentary shuttle to and from O'Hare and free parking while on vacation. Very convenient for early morning flites. Hotel staff were helpful when asked about nearby shopping and restaurants. Room was very clean and comfortable. I would definately use this hotel again. April 24, 2013
Rated 1.0 out of 5.0 by Not happy with the staff I was not happy with the overall staff experience at this location. It happened that I was there due to a flight cancellation at the airport. The staff was less than accommodating to the point of almost being rude. April 23, 2013
Rated 3.0 out of 5.0 by Good Breakfast, parking not great The hotel itself is very nice and the staff was great! The breakfast buffet was wonderful but the parking was pretty bad. There was a wedding going on and all their guests took up the parking spots so we had to park way out on the grass and walk in... and it was sprinkling and I had 2 little kids with me so not fun! Also I could hear the music from the wedding until about 1 am. April 23, 2013
Rated 5.0 out of 5.0 by Very good experiance. Comfortable We use park and fly hotels often , and this one ranks at top of the list. all around great job. thanks April 18, 2013
Rated 4.0 out of 5.0 by Nice Place to Stay, Towels Were Worn Overall, the stay was very satisfactory for the price. The staff was excellent. The water pressure is too low, so the shower wasn't invigorating. The towels were a mixture of new and thread bare. If I needed to stay near the O'hare airport again, I would certainly consider this Holiday Inn Express. April 15, 2013
Rated 5.0 out of 5.0 by Great hotel! Stayed here recently and it was super clean, the staff was great. Love the breakfast!! Parking was a bit of a walk from the building the first night but it was free, which I was not expecting in Chicago. April 14, 2013
Rated 3.0 out of 5.0 by No breakfast until 6:30 am ????? The staff of the shuttle were courteous and helpful. Front desk was not of much help. How could an airport hotel not offer the "free" breakfast until after 6:30 am? Needless to say, I had to take the 6:30 am shuttle to the airport to catch a flight. I didn't have time to wait for the breakfast staff to wake up and start cooking. I just came from another HIE airport at JFK (4/10/13). They offered their breakfast starting at 5:30 am in order to accommodate the customers. It seems like the ORD HIE is more interested in doing what is convenient for themselves and definitely don't have the needs of the customers on their list of priorities. By the way, the front desk staff told me and several other customers as we checked in that breakfast starts at 6:00 am. So, I was not the only disappointed customer in the lobby at 6:00 am. The front lobby staff didn't even apologize. They just stuck to their line: "Breakfast will be available after 6:30". April 11, 2013
Rated 4.0 out of 5.0 by Visit 4/4 Hotel was old, probably acquired from some other chain. No refrigerator or micro-wave in room. Staff was nice and helpful, though, and the price was OK given the location. April 10, 2013
Rated 5.0 out of 5.0 by Pleasant Experience This is a vvery nice property and I would definately stay here again. April 7, 2013
Rated 4.0 out of 5.0 by Good accomodations Good place to stay and close to O'Hare and prompt shuttle service to and from the airport. April 6, 2013
Rated 5.0 out of 5.0 by Outstanding........ This was our first stay at this facility. Our previous favorite was Elk Grove Village on Busse Road. Due to changes there, I sought out another Holiday Inn which better suited my needs and expectations. Without exception, this facility met those needs and expectations flawlessly. From the beautiful, comfortable lobby, to the exceptional desk staff, from the very nice rooms to the excellent breakfast area, this facility pleased us greatly. As I stated to the desk staff at checkout, THIS Holiday Inn is our new favorite and our default go-to hotel when we are in the area. Thank you to all for a job well done. You all have a great deal of which to be proud! April 5, 2013
Rated 3.0 out of 5.0 by Ok The room was pretty nice except that the toilet didnt flush very well and toilet paper would still be in the bowl after 3 flushes. And there was a crusty stain on the comforter. The pool was gross. Lots of hair and dirt in the pool and you could tell that instead of regular cleaning, they just kept adding more chlorine. Your eyes burn as soon as you walk into the pool room. Good location- walkable to allstate arena. April 5, 2013
Rated 4.0 out of 5.0 by Good service - can do better. The staff was great at the front desk. Answered questions I had about parking and other things. I was surprised I had to pay extra for long term parking. My family was there to fly out on vacation. Couldn't this just be part of the overnight fee? Also when I made the reservation I was told that I couldn't cancel the room. That was weird. As a priority member that turned me off. The pool is old - nothing fancy, but this hotel is not a destination, just for passing through. April 3, 2013
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