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Rated 4.0 out of 5 by 360 reviewers.
Rated 5.0 out of 5.0 by Nice Hotel and Staff was Friendly Our plans changed and we had to stay another night. The staff was very helpful and the free shuttle to the airport was nice. However, it was a little bit confusing trying to catch the shuttle from the airport to the hotel. We eventually figured it out. January 17, 2013
Rated 5.0 out of 5.0 by Great stay & great package! We had a flight out of O'Hare on 12/23 and were concerned about driving in bad weather so we booked the "late checkout package" for the night of 12/22 since our flight wasn't until 6 the next day. We also took advantage of their long-term parking since the rates were very reasonable and their shuttle runs frequently. The beds were comfortable, the pool was a little chilly but we still had a great time, and the breakfast was excellent. January 9, 2013
Rated 5.0 out of 5.0 by Everything was very clean We stayed for only 1 night while taking our daughter to the airport. Everything was very clean and up to date. Everyone we came in contact with were very nice. Shuttle made getting to the airport and back very easy. January 8, 2013
Rated 2.0 out of 5.0 by New Year's Eve We where really excited to stay at this hotel. I checked the reviews and everyone seem fairly happy. We where not greeted at the door when we first entered. Which we are so used to from a Holiday Inn hotel. When we opened the door to our room we where hit with the overwhelming smell of dirty wet carpet. Also the heater was not working correctly. One thing that we where happy with was the baby crib they brought to the room. Our baby enjoyed sleeping in it,. Also the breakfast bar was not very good. The food was cold. The kiddie pool was also great. My kids loved it. January 7, 2013
Rated 2.0 out of 5.0 by Regular service i was not recognized as platinum member and I found a dirty sock in my room, and the temperature on the swiming pool was terrible. January 7, 2013
Rated 4.0 out of 5.0 by Nice Hotel Nice hotel with shuttle service to airport. Enjoyed the workout facilities. January 7, 2013
Rated 4.0 out of 5.0 by Room size and front office We loved the size of the room. The room could have been a little cleaner-found money(change) under the beds, corners of room were dirty. Breakfast was very nice. We were very impressed with the check in staff girl named Sam. She was very nice and had a good attitude. Justin needed some work. January 5, 2013
Rated 5.0 out of 5.0 by enjoyable relaxation This place was very easy to get to and plenty of things in the area for food choices. Rooms were very nice and comfortable for sleeping. Great value and a good breakfast. Would stay again.!!! January 3, 2013
Rated 5.0 out of 5.0 by Outstanding service Very friendly staff - went out of their way to make sure things were right. Worked out very well for our meetings. December 18, 2012
Rated 5.0 out of 5.0 by Excellent Facility Clean and spacious room Great exercise and swimming facilities Children's pool Great breakfast buffet Wonderful parking and shuttle services December 18, 2012
Rated 5.0 out of 5.0 by Great night at this location! Room was fantastic with fridge and microwave. We had some trouble with boarding passes and front desk helped . Staff very professional and friendly. Location is so convientent to airport, car rentals, shopping, etc. December 13, 2012
Rated 5.0 out of 5.0 by Felt Safe I felt safe. I liked Security at hotel. Merry Christmas December 11, 2012
Rated 5.0 out of 5.0 by Great Service and Room The Man that checked me in was just a great guy, and was very helpful! The staff at breakfast was also pleasant! The only issue I had was that I think I was alergic to the pillows, I was fine till I layed down and I had like an automatic head cold till I left the bed and I was fine. The bed and the pillows were very comfortable, I just think it was the pillows! Besides that, we had a great time and would stay again! December 5, 2012
Rated 4.0 out of 5.0 by Perfect place to stay for early flights from ORD Nice hotel, very accommodating staff. Only problem was slow shuttle back to the hotel to get our car on our return flight. Otherwise, great hotel experience! December 5, 2012
Rated 4.0 out of 5.0 by HIE Mannheim Great welcome from Staff Clean Lobby, Fitness Center and Room If you like above average pub food and a large craft tap beer selection walk across the parking lot to Sholess Joe's. Enjoy a short walk to Allstate Arena for your favorite entertainment, I did ! Yes, you will hear airplanes as O'Hare is just minutes away, but its convenient for that early morning flight. Steve December 5, 2012
Rated 5.0 out of 5.0 by O'Hare Good place to stay when using O'Hare Airport. Comfortable, accurate shuttle service. December 5, 2012
Rated 5.0 out of 5.0 by Comfortable and clean environment Nice and clean hotel. It looks like it is brand new! December 4, 2012
Rated 5.0 out of 5.0 by Love staying here This is the second time I have stayed at this location. Although there is another HI property across the street I really love the ambiance and customer service at this property. My room was clean and the suite was very large so I felt like I could really get comfortable. The breakfast was busy as usual but the attendants did a great job keeping up. I love that I didn't have to pay for parking and you can walk over to Shoeless Joes for some amazing food and drinks. Looking forward to next years stay! November 19, 2012
Rated 3.0 out of 5.0 by Many Problems, No Solutions, I Still Like the Place. I stayed two nights at the Holiday inn Express, Chicago O’Hare in a duplex suite. The check-in staff was VERY nice and professional and I was welcomed as a loyal Platinum member. However, this is where the PC benefits stop. I did get a slip of paper I turned in for 1000 bonus points but I did not receive them. My suite’s décor was well out of date but not worn and very spotless. The upstairs bathroom and bedroom area smelled of smoke. I ask a few times to see if housekeeping could spray to no avail. The upstairs bathroom sink did not have hot water. I again ask a few times to have it fixed. Once again at no avail. The shower made funny noises and would stop every so often. The last morning it made a loud knock and the on off valve fell off onto my foot. On check-out when I explained to the front desk clerk what happed she groaned and wrote it down. No expression or apology at all. On a positive note my room was on top of the busy I 90 Expressways and in the flight line of O’Hare Airport and there was very little noise. Also there a few pretty good food places in walking distance as well as a Target. I also have to mention that the breakfast was really good. All in all if my room problems were dealt with I would have had a perfect stay. I would return to this hotel if I have to return to the area. November 15, 2012
Rated 1.0 out of 5.0 by Dirty bed worst service room was not clean bed sheet had ink spots / bed lamp was not working could hardly found plug to charge phone and computers/waited long to check in ,no smile no courtesy .worst experience in hotel November 15, 2012
Rated 5.0 out of 5.0 by Recent stay Very comfortable and clean. Staff is very accomodating. Excellent breakfast buffet. Good value for the money. Toilet was a little too low for an older person with stiff knees.. Thanks, John B November 10, 2012
Rated 3.0 out of 5.0 by Stay at the Holiday Inn Front desk was really slow. As a priority club member I did not receive a gift or water. The internet would not work properly, could not complete my business emails. I first stopped at the other Holiday Inn and even though I didn't stay there the front desk experience tells me it is a better place to stay. November 10, 2012
Rated 4.0 out of 5.0 by Inexpensive quick stay We stayed at the Holiday Inn Express Chicago O'hare on our road trip from Ft Knox, KY to Minnesota. We wanted to stop just for the night and take in a few sites of the city before finishing our journey home. The hotel was clean, the breakfast food and area were good, and the staff was great. The hotel offered a free shuttle to the airport which made for an easy trip on the train to sight see. It was a 40 min ride which I hear is much better than having to sit in the horrendous traffic of Chicago. I wouldn't recommend this hotel if you are looking for a luxurious or quiet getaway as it is near the airport and there is air noise. But for a quick refresher or business stay this hotel is perfect. November 9, 2012
Rated 5.0 out of 5.0 by Room facility Was a nice hotel with the comfortable bed and pillows. The bathroom was sink was too small. November 5, 2012
Rated 2.0 out of 5.0 by Noisy room w/ hard pillows I don't think that placing a wedding hall on the top floor with guests immediately below it is a well thought out idea - especially since we had requested the FIRST floor (not the 8th). November 5, 2012
Rated 3.0 out of 5.0 by Reservation nightmare I had a good stay overall at this property however making my reservation was a mess. I made a reservation online originally. When I contacted the hotel I was told that they didn't have my reservation and then I had to make another reservation. Shortly after getting off the phone (an international call), I received an email to say my reservation was cancelled. I then had to call again and made the reservation again. When I arrived I had two reservations - my original reservation and the last reservation. Also the breakfast was not impressive. Only a breakfast bar which was not in full use which meant that guests had to line up and wait to get their breakfast. Room was good except for the fact you couldn't shut the curtains! November 3, 2012
Rated 4.0 out of 5.0 by Perfect for Allstate Arena My daughters and I were in Chicago for an event at Allstate Arena. The Holiday Inn Express couldn't have been a better choice. The staff was friendly and the room was comfortable. Best of all is the location. It was literally right down the street from the arena. We walked over and saved $20 in parking. Then we were back at the hotel before most concert goers even left the parking lot. And, by booking online, we got a great deal. I would highly recommend this hotel for anyone going to an event at Allstate Arena. October 29, 2012
Rated 4.0 out of 5.0 by Comfortable bed and cleanliness of room I stay at HI's in several different cities that I frequent. Beds are always comfortable, and rooms are meticulously kept. October 26, 2012
Rated 3.0 out of 5.0 by Convenient and Friendly This hotel is very dated and has a somewhat musty smell in the rooms and the conference rooms. The internet access is slow and hard to connect to at times. The windows and air conditioner were not well sealed, and my curtains would blow with the wind outside. Thankfully, the temperature outside was in the 60's, but it may get cold in the winter. That being said, the room was clean and the staff very friendly, so this was a facility issue, not an employee problem. I think there is another Holiday Inn almost across the street that looks newer that I might recommend. October 23, 2012
Rated 5.0 out of 5.0 by Five Star experience I love this hotel as it is conveinent to the airport with an excellent shuttle service. The front desk staff is caring and professional. The rooms are well appointed and breakfast bar is great. It is also in walking distance to other eating venue's such as the sports bar Shoeless Joe's. I highly recommend this hotel. Robert H. October 23, 2012
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